Vince came by today to fix a problem with a sink. He did an excellent job and gave some advice. I…read moredo not give five stars to very many companies but this is well deserved. His friendly attitude was great to be around.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

Gavin Brister and Aiden did a service call at my house. They were very knowledgeable and took the…read moretime to explain the issue in detail. I really appreciated their professionalism and clear communication

Don't use this company. Three times failed inspection for their new plumbling installation. Had…read morethe company out two more times to try to resolve the issues. Ending up hiring a different company.

We had both ac and a heater installed last year. Really impressed with the professionalism of the…read morestaff we have come into contact with. I felt like the price was reasonable and at the time there was a costco promotion which did not hurt. Since then we have contacted the company once, which happened to be during the worst heat wave in Canada's history and again we were met with great staff, from calling to book a warranty check the staff was really friendly and booked us in a timely manner even though we were not in dire straights, to the person who came to the house. Great experience on our end and we are grateful to have a comfortable temperature in the house during these hot summer nights.

Brutal! After making my appointment a week earlier and…read moretaking time off work to be home for it. These guys were a no show. I specifically requested a home evaluation to replace and upgrade our entire heating and hot water systems. I need it all replaced. But, nobody showed so I called to find out where my tech was. Instead, of getting a "He'll be right there" I found out they had completely no idea of what I wanted or that I had an appointment. That's after them sending me two confirmation emails. How can they verbally confirm the job, the time of the appointment and follow up with two emails and then not even know you exist? I couldn't of imagined that lack of disrespect and lack of professionalism given their marketing.

I had a p-trap that was leaking and some really old shut off valves. A friend recommended Butler…read morePlumbing to me as he's used them on three separate occasions. When I called to set up a time for a plumber to come it was quick and easy. The lady (Chelsea I think her name was) was really helpful, professional and knowledgeable. Travis (plumber) called ahead to give me a timeline as to when I can expect him (which I always prefer). He was within the timeframe I originally requested. He was professional and explained everything to me that he'd be doing. He had to run out to grab a couple things and explained the reasoning. Their company policy is to wear masks and I appreciated that. He was also very friendly and clean. No mess left behind at all. He installed my new sink and vanity as well as replaced my old shut off valves. I was very happy and impressed with the quality of work. I didn't expect him to secure the vanity or to silicone it either and he did. Very pleased with that. The price was pretty close to what I was quoted and I have peace of mind knowing a professional, ticketed plumber did the work and did it right! When I do my next bathroom or any plumbing work I will be using Butler Plumbing again.

17 years - these guys are the best…read more As a new homeowner 17 years ago I was leery of folks taking advantage. 17 years later, rental income property and a primary property later. Myself, and our neighbour home owners have built confidence and life long relationships with Butler plumbing. PLUMBING CAN BE SCARY. These guys will not gauge you. Honest, reliable work/plumbing.

Salesman - helpful Installers - helpful…read moreOffice staff - horrendous Thought I was shopping local, then all my inquiries as to why my install dates kept changing revealed that this company is NOT local, Toronto based. Again salesman and installers were helpful, the office is a joke. It's not a local company.

Signed up for their annual service. 3 months to get an appointment. I will not be buying from…read morethem again - AVOID!

They came and cleaned out my ducts, the service guy was professional and seemed like he did a good…read morejob. However, when I turned my furnace on this winter, my furnace makes rattling noises and other noises which weren't there before the cleaning. I called to see if they could send someone out to investigate but they wanted to charge me for it. If I'm going to have to pay for a technician, I will pay another company to inspect my furnace. Not pay the same company that caused the issues. In my opinion if they worked on my furnace and it's worse than when they came the first time, I shouldn't have to pay for them to fix the issue they created or a least pay a technician to diagnose it.

This company has no emergency service , basically works 9-5.. had my leased by Action tankless hot…read morewater system go down . Call Action for repairs and was told it would be 2 days for repairs . Asked for a manager that too takes 48 hours before a company authority would get back to me. If your going to use Action pray your system doesn't go down after hours or weekends you will get no support. Fingers crossed your furnace stays working at -40 as they have no resources to complete repairs in an emergency, after hour or weekend you just get a call centre that runs you in circles

Full furnace system replacement. Great work and super communicative. I definitely recommend over…read moreany other.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

our main drain was clogged with tree roots . they augured the drain and cleared the clog. and…read moreflushed the drain to clean out the rest of the drain. so clean and efficient .

Had the hot water valve replaced in July 2023 due to a leak, which did not rectify the leaky value…read moreproblem. They returned 3 more times trouble shooting the problem but each time the problem continued. On the fourth time they finally decided to change the hot water valve that was replaced in July 2023 and sent me an invoice for the service call for the replacement of the faulty valve which they replaced in the first place. I talked with the Sales manager Trent who said they could not do this replacement for free. I explained to him that it should not be at my cost because you used a faulty valve. Then spoke with the owner Cory, explaining the same thing and he also said what Trent said. They adjusted the invoice less $65.00, which in my opinion is ridiculous! At no fault of my own they installed the valve and I was more than happy to pay the initial cost but cannot understand why I would have to pay for the replacement cost of the faulty valve they installed.

Logic Plumbing, Heating & Cooling came out as promised on time. Two nice young guys, Walter and…read moreMarley did the work on repairing the toilet flange. They explained what needed to be done, and what parts were needed. They were very careful to leak check their work. And after, they did clean-up, which we thought was great, because other firms we have had, did not.

Logic Plumbing did an excellent job unblocking my kitchen drain. They arrived on time, were polite,…read moreand explained everything clearly. The work was done quickly and professionally, with no mess left behind. They were planning on charging me about 600 dollars to clear the pipe in my kitchen sink cause it got clogged. I managed to bargain them down to 422$. Keep in mind it was 422$ for less than an hour of work. Overall, punctual and reliable but very pricey even with discounts.