After my second-hand Audi had done 4,000 miles without any costs, I was beginning to brag that they…read morewere cheap cars to run second-hand. So imagine my horror when, 24 hours before the car had its first service, the starter motor packed up. My experience of an Audi Service was therefore quite mixed. The car had to stay in overnight, because the part was not in stock, but I wasn't offered a courtesy car. To me, £400 for a service with over an hour to fit the new starter motor seems steep... I can remember swapping the starter on a Triumph Herald in 10 minutes, has the technology really got that much harder? Then, instead of dropping the car back to me, they left the keys at Reception and left it to them to ring me. Which is probably a good thing, since the list of 'advisories' was baffling with no indication of costs if I were to get them fixed. So, afar from the image I had, Audi are now beginning to look unreliable and expensive to repair. Still a lovely car to drive though.

After buying an Audi Q7 from drift bridge Audi and receiving good customer service due to I guess,…read morethe motivation of a car sale, I must add once the car is sold the difference in customer service after sales is just unacceptable. After only having the car two weeks I had to return the car to Drift Bridge for over a week to replace the seals to both front sides. After Audi returning the car back,the seals had the same manufacturers fault that the car had originally, the dealership installed the exact faulty seals, a complete waste of time. After calling the dealership to complain and communicate that the seals have the same fault. The excuses were just unacceptable and unprofessional. I have lost all confidence in Audi Drift bridge Epsom.

Came here looking for a pre-owned car for my dad. Pushing aside all the 'rumours' of second hand…read morecar dealers we came here having pre-searched our vehicle on the internet and McCarthy Cars kept on cropping up. We live reasonably close so decided to pop down and see the options in person. Parking is available near by and the site is across two lots providing a variety of make and model of cars to look at. A family run company, established here for decades, meant that I felt a little more comfortable about purchasing from here. It wasn't a site that had popped up and likely to disappear just as quickly also. We were pretty much left to look around without any hassle and when we found some we liked, were offered to take a look inside. They provided guidance, pointing out the different gadgets and workings of the insides. They were also happy for test drives to happen and for us to take them for a drive by ourselves. We did not encounter any heavy sale but Mr McCarthy, was on hand to talk through the spec's of the different vehicles and very happy to show paperwork and checks they perform on all their cars. There was no bartering here however, the aftercare help and assistance provided meant that I felt this wasn't needed. All cars are RAC checked and they provide a full service before you pick it up along with MOT up to date and taxed. The car we were interested in did have some little scratches on the side which I was told would be removed. I must admit, I was a little apprehensive about what they would see as 'removed' and I would see as 'removed' but, decided put my trust in them and have a little preparation for a discussion on said 'removed scratches'! Having come back a week later to pick up the car, I was very impressed. You would not know that there were scratches on the side. Mr McCarthy lived up to his word to trust him! His son, James, assisted us on the finalisation of paperwork and signing up for RAC cover (also comes as part of the deal) which is an added bonus on top of everything else. Father and sons were all very informed, personable and easy to deal with. It has been a very pleasant experience so far and would recommend them to anyone looking for their 'pre-owned' car.

From the owner: If you are looking for a used car in & around the Croydon area, we have recently been awarded 'Best…read moreUsed Car Customer Care 2014'.

I bought a car from Alli, I am very satisfied. if you want quality, then this is here, if it is…read moreprofitable, then this is here, if it is about honest and decency, then this is also here. I have only delight, joy and gratitude for your responsiveness and understanding. This is the best auto dealer... Marina

From the owner: J A Autos Ltd are a family run and independent used car dealership based in Sutton, Surrey. We have…read morebeen at our current premise for 10 years and are well established. We stock a range of cars all at sensible prices. Every car is sold with a 93 point PDI Service, New MOT and a WMS Group warranty. All our Cars are all HPI Clear. I am very proud of our customer service and you can see our reviews on www.carbuyingadvisor.co.uk We have been a finalist in the Sutton Business Excellence Awards 2 years running now.

Avoid Harwoods BYD Coulsdon. Sold us a faulty car, then completely ignored us after taking our…read moremoney. No support

From the owner: "Based in Brighton Road, Croydon, Harwoods BYD Croydon is the newest…read more addition to the group. BYD is a global leader in electric vehicles, energy storage, and solar power. Founded in 1995 as a trailblazer in battery technology, aiming to transform the world by developing a comprehensive, clean-energy ecosystem that reduces global dependence on fossil fuels. Whether you’re looking for a new model or aftercare services, choose Harwoods BYD as your local dealer in the South"

These guys go above and beyond the call of duty! My car was making a bad knocking noise and they…read moretold me to bring it in last minute, late one Friday afternoon. Turns out the wheel was loose! I am eternally grateful for their wisdom, experience and compassion - so relieved to have found such a reliable garage!!

Awful place to buy a vehicle! BEWARE!…read more They don't file the warranty to the warranty company, they don't care if they sold you a dodgy car, they continuously hang up on you when trying to resolve a problem. This dealer is a SCAMMER! DO NOT TRUST THIS DEALER!

Do not buy from Said Motors. Untrustworthy and do not seem to be aware of trading standards. Sold a…read morecar to a friend of mine that proceeded to break down numerous times within a week yet they didn't want to know and refused to refund in full. Offering to bodge a dud is not good customer service nor is a car 3 years older with 130k on the clock. Avoid like the plague. Not even worth a one star rating.