You don't want to deal with the salesman without knowing your stuff…read more Arrived at 4:30pm looking to buy a screen for my wood stove. I did not know the screens were made specifically for each make and model, but the salesman sure tuned me in. His advice was sound, but only after he made me feel like I was - a) inconveniencing him and - b) a mental midget. Thanks, but I will take my business elsewhere. Customer service is not what this store is about.

Hello all, purchased a Hearthstone stove from the fireplace centre and patio shop, the firsrt year…read morewas great, now in the second season, a little more than a month into it, our wood stove is not functional. We had to hound the fireplace centre for almost 2 weeks before they sent someone out to look at it. At the time we were told that all the gaskets were shot and needed replacing. Odd since the stove wasn't even 2 years old. Well again another week and a half went by and constantly trying to get someone out here. First they told me it could take over a month to get a gasket kit, I had to keep complaining and email the manufacturer before I finally got some action. Well now it is the coldest day of the year and my wood stove still is not radiating sufficient heat to use it, have to use my propane furnace. A month long and still cannot use a product we spent almost 7 thousand dollars for. I won't even mention that the hearth pad is falling apart as well!!! I have nothing but distain for this company and the stove manufacturer, my advice run like the wind from this place. Unfortunately I had to select one star, it wouldn't post without selecting one, my gift to this place

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you

This must be the worst organized company I have ever dealt with trying to set up a delivery God…read moreknows there in nobody in Canada who seems to want to answer the phone. I finally get a delivery date. The appliances damaged. I called the call center and get a new delivery date of the following Saturday they did not show up. They have no record of us getting a delivery for that day. We will go back in and cancel the order.

They delivered a defective washing machine and now I'm stuck òn the phone , on hold, being…read moretransferred mutluple times. Support after sale is terrible. Save yourself a lot of frustration ans shop somewhere else.

Yelp.com reviews…read more Photo of Lucile M. Lucile M. 010 8/28/2024 I had a good salesperson but afterwards, prior to delivery, its impossible to reach the store by phone. I've had to to the store 3x " from downtown " to simply ask a question. There was no option to even a message. And NO your website didn't provide me with the info i needed. Very frustrating to deal Photo of Michael H. Michael H. 030 7/26/2023 Bought a bed and mattress, was told it was in stock and delivery scheduled within a few days.... Great! Wrong! Received a call the next day after purchase and were told that only the mattress would arrive on schedule, the rest to follow in four days, which was a phew moment since we gifted our bed to family... Yvon B. 010 8/8/2023 We picked up a 75 inch Hisense TV on July 18 from The Brick on Cyrville Road in Ottawa. When we opened the box the next morning, and plugged the TV, vertical lines appeared on the screen and we could not proceed with the set-up. We immediately contacted the Brick and were advised to contact the Manufacturer Hisense, since they warranty the... Read more Photo of Tina D. Tina D. 010 4/10/2024 I would give a zero from material to the customer service received at time of purchase and currently receiving while trying to make a hassle free warranty claim. they have rejected my claim as they do not currently have the material to make the repairs to what I thought would be good quality furniture and not seperate at the seam after a year and... Tina D. 010 4/10/2024 I would give a zero from material to the customer service received at time of purchase and currently receiving while trying to make a hassle free warranty claim. they have rejected my claim as they do not currently have the material to make the repairs to what I thought would be good quality furniture and not seperate at the seam after a year and... Read more

I should have read the reviews on the Cyrville store. You have to look high and low for a sales…read moreagent. After which there is no sales pitch or information provided, just waiting to get your money. I got emails and calls confirming Tuesday delivery date, took time off from work and no delivery. When I called to find out they lie and say we left a voicemail to inform you your delivery is Thursday. I say it was already scheduled and I got emails and calls confirming , so it would be better to apologise for missing the delivery rather than just informing me of a delivery date. It doesn't end there. The washer dryer arrive. The crew do not fit the vent kit saying they cannot do it. I call the Cyrville location and they say the delivery guys cannot fit the vent kit as it needs a licensed plumber. In actual fact the vent took all of 5 mins to connect. When I tried to return the vent kit which was not required and an oversell on their part, they blamed me for not giving it back to the delivery guys and that after 7 days they do not accept returns. When I ask do what do I do with this since it's your fault that I have a useless vent kit, the Manager says you are free to just leave it here and go.!!! No wonder the staff provide sub standard service - they have a fine example of customer service in their Manager. They say that they do not charge interest and give you 36 installments , but then add on a $200 service charge. Who are they fooling. This is false advertising. Don't buy from the Brick.

The sales experience was great and all my questions were answered. The understanding at the time…read moreof sale was that my old fridge was to be taken away as we discussed me having to remove the doors (which I did). When the new fridge arrived the delivery guy said that wasn't included but did it anyway. It all worked out but better communication is advised.

It was easy to purchase, we did our research and in buying our new oven, the rep. was able to offer…read morethe next level up at a lower cost and a reduction on the extended warranty. The delivery was on time; the team was friendly and installed the new unit and took our old one away. Particularly nice was the ongoing contact from the store and the tracking app, which let us know exactly where the truck was prior to delivery. All around, great experience dealing with the Ottawa store.

This is my local hardware store, and my preferred first stop for all things home and garden. It's…read morealways well staffed with friendly and knowledgeable people and the selection is incredible for such a small store. When I requested a product they don't normally stock, they ordered it for me. I would much rather shop here than at a large home-garden-appliance-kitchen store, where the staff often lack product knowledge (if you can find them at all).

This shop is pretty close to us and usually our first stop for house job things - a lot smaller…read morethan the big DIY stores but they usually have the things you need and the staff are really friendly and helpful and know exactly what you need and take you straight to it. Reasonable prices and it's one of those shops you will find random things that you don't know where to go for. (We moved from England and seemed to struggle finding things like weighing scales for baking but they had them here) other odd job bits and pieces too as well as the usual hardware store stuff

TL;DR/The Short Version: Great customer service at this Home…read moreDepot. Great prices on plants early February. Lots on Clearance. The Long Version: So it's a Home Depot, essentially a hardware and home improvement store. Generally not my cup of tea, but I've recently gotten into plants. And they have plants. Nothing too exotic, just the usual regular plants. They had lots of plants on clearance early February. I picked up a Christmas Cactus for only $2. Most were in pretty bad shape but I found one that wasn't too bad. We paid via self-checkout and it scanned in at regular price, so the staffer had to help us. He punched in the right price and off we went. As we were leaving I said to my husband that we should have grabbed a paper bag (they have them by the cash register and Home Depot is one of the few places that still provides free paper bags). The staffer overhead me and rushed over and handed me a bag. How nice is that? I placed the plant in the bag to protect it in the trunk of the car. My husband enjoyed poking around looking at tools and other boring-to-me stuff. Haha. I enjoyed looking at the plants, especially the clearance section, lol. This location is in a plaza. Lots of free parking in the plaza. Review #62 (2025)

Had the Homedepot store in Orléans, Ontario do the refacing of our kitchen. OMG! TERRIBLE! They…read moredid the work yesterday. While it looks beautiful and is exactly what we wanted, the workmanship (or lack of) is beyond AWEFUL!. The rep is coming this afternoon and will give her a chance. Here are the beautiful pictures! I would give them a minus 5 stars if I could. The company who did the work for Homedepot is Cedarwoodwork. Stay away from them!

I am told that perennials purchased here out perform, by far, those bought in big box stores. But…read moremy recommendation for this place is a winter accolade. A snow plow had deposited a huge barrier of rain soggy snow across the driveway. Knowing that my daughter would soon be arriving home and would be unable to drive in off the street, I attempted to move the snow. It was so heavy that I could not lift it high enough to get it onto the lawn and out of the way. A small tractor with Budd Perennials written on the side, drove by, reversed, came back, and quickly scraped the area clear. I was unable to thank the driver for this kind deed. I am impressed with the attitude of service offered by this business, and look forward to purchasing plants for my garden when Spring arrives!