You don't want to deal with the salesman without knowing your stuff…read more Arrived at 4:30pm looking to buy a screen for my wood stove. I did not know the screens were made specifically for each make and model, but the salesman sure tuned me in. His advice was sound, but only after he made me feel like I was - a) inconveniencing him and - b) a mental midget. Thanks, but I will take my business elsewhere. Customer service is not what this store is about.

Hello all, purchased a Hearthstone stove from the fireplace centre and patio shop, the firsrt year…read morewas great, now in the second season, a little more than a month into it, our wood stove is not functional. We had to hound the fireplace centre for almost 2 weeks before they sent someone out to look at it. At the time we were told that all the gaskets were shot and needed replacing. Odd since the stove wasn't even 2 years old. Well again another week and a half went by and constantly trying to get someone out here. First they told me it could take over a month to get a gasket kit, I had to keep complaining and email the manufacturer before I finally got some action. Well now it is the coldest day of the year and my wood stove still is not radiating sufficient heat to use it, have to use my propane furnace. A month long and still cannot use a product we spent almost 7 thousand dollars for. I won't even mention that the hearth pad is falling apart as well!!! I have nothing but distain for this company and the stove manufacturer, my advice run like the wind from this place. Unfortunately I had to select one star, it wouldn't post without selecting one, my gift to this place

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you

This must be the worst organized company I have ever dealt with trying to set up a delivery God…read moreknows there in nobody in Canada who seems to want to answer the phone. I finally get a delivery date. The appliances damaged. I called the call center and get a new delivery date of the following Saturday they did not show up. They have no record of us getting a delivery for that day. We will go back in and cancel the order.

They delivered a defective washing machine and now I'm stuck òn the phone , on hold, being…read moretransferred mutluple times. Support after sale is terrible. Save yourself a lot of frustration ans shop somewhere else.

I have a bit of a mixed opinion about this store. Let me tell you my story…read more.. My boyfriend and I just bought a house so, obviously, we need new furniture. We planned on hitting 6 stores in the city on the weekend. We started with the Brick. Walked in, were initially greeted by an employee who was not at all pushy. Just wanted to know if we were looking for anything specific and to let him know if we needed a hand. Typically commission based speel. We walk around and find a dining set we love that is in the as-is section. Missing chairs and missing the leaves. The chairs we weren't worried about but the leaves were a big deal. What's the point of buying an extending table if you don't have the leaves to extend it? An employee comes by and we ask him if the leaves come with the table. He says he doesn't know but will check. Acceptable answer. 5 minutes later, he comes back. Same answer. He is unsure but assumes that because they aren't currently with it that they don't come with the table. We ask if we can buy them separately. Again, no answer. He says he'll go check. 10 minutes later he hasn't returned. So we decide to leave. We stop by the computer where he is working to let him know we're not interested anymore and ask him a few other questions about the table. His last words to us "It's rubberwood." I ask him, what is that? ... He had to ask his manager exactly what rubberwood was ... final straw, I was gone. We hit the other stores in the city and did not find anything that even came close to comparing to the dining set we loved at the Brick. I did my research on the Brick website and started trying to figure out cost of buying the same table new. On a whim, we decided to go back to the Brick and look at the table. Keep in mind, this is now 4-5 hours into furniture shopping so we're both getting tired and frustrated. We walk into the store and begin looking at couches again. There was a set of Bonded Leather sofas that we loved. We just needed to know if the bonded leather would stand up to the kids as much as real leather would. We walk around and are greeted by a different salesman, Eddy. Eddy was AMAZING. He had EVERY answer in the world for us. Explained bonded leather to us, talked to us about warranties, gave us every detail of how to protect our furniture. He was great. Then, he says to us "Our President's Sale was yesterday. Let me see if the code is still active. It would let you buy one, get the second at 75% off." MAGIC. I understand that this is yet another sales technique BUT the fact of the matter is, we were never offered this deal the first time we came into the store. So, Eddy comes back to us and says he can get us the deal. AMAZING. We tell him we're also looking for a dining room table. He asks us to show him which one. We do - he excuses himself and goes to the computer. Minutes later, he comes back and asks us to follow him. He shows us the price breakdown. We ended up buying the sofa, loveseat, dining room table with 6 chairs (he got us the chairs for 50 each - they are 200 dollars chairs), an extended warranty worth 329.99 all for 2900$. It should have cost us well over 4000. An incredible easy experience. As we're leaving, Eddy tells us that should we want the extra two chairs, he'll work out a deal for us (which he wrote down on the receipt as proof). Long story short, we go back the next day and buy 2 more dining chairs, an accent chair, 4 accent pillows and a warranty ... all for 850$. Again, it should have cost us well over 1000. Oh - and best part of all this, instead of waiting the 2 weeks delivery as is typical of furniture stores ... all of it is getting delivered today. We ordered it all last weekend. Less than a week turn around time ... MIND BLOWING. My SECOND experience at the Brick was AMAZING and SIMPLE. If you get the right person, you're flying. So, find that sales associate that you like and stick with him. I won't buy furniture from the Brick without speaking to Eddy.

Yelp.com reviews…read more Photo of Lucile M. Lucile M. 010 8/28/2024 I had a good salesperson but afterwards, prior to delivery, its impossible to reach the store by phone. I've had to to the store 3x " from downtown " to simply ask a question. There was no option to even a message. And NO your website didn't provide me with the info i needed. Very frustrating to deal Photo of Michael H. Michael H. 030 7/26/2023 Bought a bed and mattress, was told it was in stock and delivery scheduled within a few days.... Great! Wrong! Received a call the next day after purchase and were told that only the mattress would arrive on schedule, the rest to follow in four days, which was a phew moment since we gifted our bed to family... Yvon B. 010 8/8/2023 We picked up a 75 inch Hisense TV on July 18 from The Brick on Cyrville Road in Ottawa. When we opened the box the next morning, and plugged the TV, vertical lines appeared on the screen and we could not proceed with the set-up. We immediately contacted the Brick and were advised to contact the Manufacturer Hisense, since they warranty the... Read more Photo of Tina D. Tina D. 010 4/10/2024 I would give a zero from material to the customer service received at time of purchase and currently receiving while trying to make a hassle free warranty claim. they have rejected my claim as they do not currently have the material to make the repairs to what I thought would be good quality furniture and not seperate at the seam after a year and... Tina D. 010 4/10/2024 I would give a zero from material to the customer service received at time of purchase and currently receiving while trying to make a hassle free warranty claim. they have rejected my claim as they do not currently have the material to make the repairs to what I thought would be good quality furniture and not seperate at the seam after a year and... Read more

From start to finish everything was perfect. Delivery was on time and agents were polite and…read moreefficient.

Purchased a new washing machine. On first use machine was non functioning, customer service 'after…read moresales' was abhorrent, scripted responses with no compassion nor customer consideration. Forced to access 'manufacturer warranty' for a defective appliance on first use. After 3 days of waiting 9 hours for the 'technician' one finally arrived. 3 weeks later still stuck with non working appliance and Canadian Appliance Source took zero accountability in the product they sold. Customer satisfaction nor consideration of their business reputation is of any concern. Management hangs up after scripted responses and 'passing the buck'. Don't waste your time or money here. Shop local where you can access true customer service and support. If I could rate a 0 star I would! This was by far the worst experience we have ever had as a customer purchasing a new item and encountering a defective machine from the outset. At minimum there should have been support to address and replace the appliance. Instead it was put directly on the customer to complete forms, wait for responses and then be subject to a 25% restocking fee for any exchange or refund!?!?! Absolutely astounding this company is still in business.

This is my local hardware store, and my preferred first stop for all things home and garden. It's…read morealways well staffed with friendly and knowledgeable people and the selection is incredible for such a small store. When I requested a product they don't normally stock, they ordered it for me. I would much rather shop here than at a large home-garden-appliance-kitchen store, where the staff often lack product knowledge (if you can find them at all).

This shop is pretty close to us and usually our first stop for house job things - a lot smaller…read morethan the big DIY stores but they usually have the things you need and the staff are really friendly and helpful and know exactly what you need and take you straight to it. Reasonable prices and it's one of those shops you will find random things that you don't know where to go for. (We moved from England and seemed to struggle finding things like weighing scales for baking but they had them here) other odd job bits and pieces too as well as the usual hardware store stuff

TL;DR/The Short Version: Great customer service at this Home…read moreDepot. Great prices on plants early February. Lots on Clearance. The Long Version: So it's a Home Depot, essentially a hardware and home improvement store. Generally not my cup of tea, but I've recently gotten into plants. And they have plants. Nothing too exotic, just the usual regular plants. They had lots of plants on clearance early February. I picked up a Christmas Cactus for only $2. Most were in pretty bad shape but I found one that wasn't too bad. We paid via self-checkout and it scanned in at regular price, so the staffer had to help us. He punched in the right price and off we went. As we were leaving I said to my husband that we should have grabbed a paper bag (they have them by the cash register and Home Depot is one of the few places that still provides free paper bags). The staffer overhead me and rushed over and handed me a bag. How nice is that? I placed the plant in the bag to protect it in the trunk of the car. My husband enjoyed poking around looking at tools and other boring-to-me stuff. Haha. I enjoyed looking at the plants, especially the clearance section, lol. This location is in a plaza. Lots of free parking in the plaza. Review #62 (2025)

Had the Homedepot store in Orléans, Ontario do the refacing of our kitchen. OMG! TERRIBLE! They…read moredid the work yesterday. While it looks beautiful and is exactly what we wanted, the workmanship (or lack of) is beyond AWEFUL!. The rep is coming this afternoon and will give her a chance. Here are the beautiful pictures! I would give them a minus 5 stars if I could. The company who did the work for Homedepot is Cedarwoodwork. Stay away from them!

First service call with this company today for my a/c. They were professional, courteous, on-time…read moreand provided excellent advice related to ongoing maintenance of the unit. They even called me within 30 minutes from arrival. Price was fair, invoice detailed and no "extra" fees...

Seriously good service. Took their time with the service of the air conditioner, explained what…read morewas going on and the technician was extremely knowlegeable about the equipment. When i asked about other service didn't try to upsell me and just gave me the information. I appreciate this kind of old school first class service. I wouldn't hesitate to recommend these guys!!!!