If I could give this place 0 stars I most definitely would! On December 11th 2019 I brought my son…read moreto Children's Dentistry of Rome for his first appt (cleaning, filling/extraction evaluation, root canal and seeking long term care. First, I didnt want to judge a book by its cover but everyone seemed uncomfortably secretive. Parents are not allowed anywhere past the waiting area, we are not allowed in the back to see the facility or communicate with our children in anyway. Phones have to be checked in at the front desk or left with a parent or in your car (no phones past the waiting area). You have 2 levels of door security after the waiting area, the 2nd door has to be buzzed in order to enter. I felt concerened as if they had something to hide, had security issues or safety threats. My son was seen, we were given a plan and made a follow up appt. I found it very strange that the doctor NEVER introduced himself, he never came out to speak to me (the parent) about my son, his findings, address my concerns and I have no clue what he even looks like. The same lady who called him in the back room to be seen was the same lady who escorted him back out. I left feeling disappointed about my 2 hour drive back home and for even choosing this place. Needless to say that I called to cancell his follow up appt and moved on. The following month January 29th 2020 around 11:30am, i was at an appt with a new dental office and I called Children's Dentistry of Rome requesting a copy of my sons xrays to be emailed. The guy who answered the phone immediately asked me in an accusatory tone " May I ask why yiu need the xrays? Are you going to another dentist? After that question could feel his nails coming out! His tone made me feel guilty as if i was doing something wrong. I told him I was at an appt with my children and needed the xrays in order to proceed or they would have to reschedule us. He said " you will need to sign a release form." I was use to this as my son has had jaw surgery, oral surgery & a lengthy med history. I gave him my email. He then began to handle me with lack of care, with no urgency in his voice. His tone sounded more rude and careless, like a "not my problem" tone. I told him that i would be waiting to receice the email at the new office, he then said "unfortunately I wont be able to send the document until 4:30/5pm in the afternoon." Im thinking 4:30/5 in the evening??? I repeated to him that i was at the dr office and needed the xrays in order to proceed, my kids missed school it would be helpful if he could email the document so we can print, scan and have it back to him in no time. He said he was not able to do it until 4:30/5pm. He had the most calm and non caring tone as if he was literally waiting for me to snap and he was taking full pleasure in being difficult. I said to him, "that's not very nice, its only 11:30am I'm asking for help with this matter is there a manager or supervisor who I could speak with since you're so busy." He told me NO and that he was the head in the office today in a very proud tone. I then asked him for his name but i think he gave me a wrong name (Kcaney McStotts) the lady assisting me at the other dental office was looking at me with her mouth wide open in disbelief the whole time, she kept shaking her head. Long story short, i had to just pay for new xrays. Mr McStotts NEVER called me back or sent me an email with my release... and when I called him back at 5:57pm he sings a new song saying that there is a $20 fee for xrays and you have to come in the office in person to release your own records, no one but you could release it. Then i asked if the other dental office could fax a medical release request on my hehalf directly from their office since i live 2 hours away, he said NO. I was so drained, I felt discriminated against. I really hope that they can put their new policies in writing and share this info with their customers prior to service and properly train their staff on their "NEW" policies and to have proper customer service etiquette. I found it interesting that Mr. McStotts was the head of the department but had no knowled of this information at a dentist office, where wanting a copy of your xrays is normal. Some people make up rules as they go and lie to protect themselves. Please put your policies in WRITTING! This whole ordeal with Children's Dentistry of Rome has really affected my sense of power to my right as a parent to first protect my child and second, the right to choose the best medical care for him. My sons name is "Malik" im not sure if his degrading tone came from my sons name, my type of insurance or from my soft tone. Whatever the case, this is my first negative yelp review ever but this review was a MUST. I wanted to review them the first time around and I ignored the feeling and silently moved on but this second incident was a reminder that these people need to be supervised by the Better Business Bureau and future customers.

This is the worst facility I have ever encountered. My 4 year old was having his first treatment…read moredone and of course he was nervous. They don't allow parents in the room for any support. I was told the doctor wouldn't treat him unless I would allow him to be strapped to the bed! This is so unethical! I was told he wouldn't be able to get any treatment unless taken to the hospital and have sedated. I was mind blown on how horrible they communicate. They tend to be very offensive even over the phone. Will never return. I should've listened to my family member as they had the same feedback I am giving.

Dr. S is the absolute BEST pediatric dentist. We've been taking my daughter to him since she was 2…read moreand have had the best experience. He made her feel so calm and comfortable while being super informative and helpful. She asks me all the time if she can go back to the dentist! The hygienists are also very friendly and the check in/ check out process is always super quick. Highly highly recommend!

Dr. Aaron is one of the most knowledgeable and skilled pediatric dentist in town. In addition, his…read morecalm demeanor helped reassure my son when he was nervous. My son needed to extract 4 adult premolar teeth, I went to two other oral surgeons for consult (the other oral surgeons not only insisted on doing general anesthesia but also wouldn't listen to any of my concerns). On the other hand, Dr. Aaron was open-minded and willing to listen to our concerns. he got my 12-year-old in on an appointment in two days, and using only local anesthesia, he extracted all 4 teeth within 15 minutes. My son didn't even feel anything and next day he's fine without any swelling. Dr. Aaron is AMAZING to say the least!! I am willing to drive 40 minutes to have my boy see him! Dr. Ross is also wonderful. His office and staff are awesome as well.

This place is amazing. So kid friendly and patient. Always very accommodating. Very pleased.read more

From the owner: At Grins & Giggles, our Calhoun pediatric dentists are dedicated to providing comprehensive dental…read morecare for infants, children and teens in a gentle, fun and family-friendly environment. We love kids, and we believe that with good home care and regular dental visits your child can grow up cavity free

Came here for a filling. Dr. Tromp was great!! No pain, very professional. I enjoyed getting to…read morewatch a movie while having it done. All of the staff was very kind! Will be coming here for all of my future dental needs!

Best Dentist and staff ever! I love Dr. Jones! All 6 of my children have loved going to the dentist…read moreand now my grandchildren love going! The entire practice is amazing. I love that my husband and I can go to Dr. Jones as well! sincerely, The Froebel Family

Initially the staff is super friendly. However, they are not 100% transparent with pricing. They do…read moregive you a printed 'treatment plan' for what you need after your exam but they don't explain fully what's needed, for which tooth/teeth, why and the price associated. The other 'issue' is that they don't offer gas for patients that don't like needles for procedures. They are hard to reach by phone. Most times I'm calling back to back or leaving a voicemail. Also, if you have an issue with your bill (which I did), they are not customer service friendly in that regard. The person they have handling the financial aspect of billing works remote in another state. I was told that they had to check with her but didn't know when she would respond to them and/or when she would get to resolving my issue. On that note, if you do go here, ask them to do a pre-authorization to your insurance BEFORE your appointment so they don't overcharge you.

I hate to do reviews like this, however when customer service is horrendous,and no respect for…read moreone's time is given it's a must. Normally I have a pretty decent experience with my visits today was not as such. I had an appointment for 1100, which I always arrive early for any appointment. 1130 comes Noone has said anything to me I approach the front desk to be told give them a few minutes they were cleaning a room for me. I was fine with that, twenty plus minutes still waiting. I finally ask again and it's like deer in the headlights. So I said I'll just reschedule as I have been here for a few minutes shy of a hr and I'm sitting outside waiting. The dentist was aware of the delay,the staff was aware of the delay and nothing was said until I approached the desk to inquire. The kicker was two of the three people who came after 11 were seen before me. This is totally inappropriate, no type of options were given due to the inconvenience.

Michelle Beall is the best hygienist in town. Also, Dr. Knaak is so kind and you can tell he really…read morecares about his patients.

The office was great and made me feel comfortable. I was the last patient of the day, and still got…read morea phone call later that evening to make sure everything was going ok. Couldn't ask for a better office and follow up care!!