If I could give this place 0 stars I most definitely would! On December 11th 2019 I brought my son…read moreto Children's Dentistry of Rome for his first appt (cleaning, filling/extraction evaluation, root canal and seeking long term care. First, I didnt want to judge a book by its cover but everyone seemed uncomfortably secretive. Parents are not allowed anywhere past the waiting area, we are not allowed in the back to see the facility or communicate with our children in anyway. Phones have to be checked in at the front desk or left with a parent or in your car (no phones past the waiting area). You have 2 levels of door security after the waiting area, the 2nd door has to be buzzed in order to enter. I felt concerened as if they had something to hide, had security issues or safety threats. My son was seen, we were given a plan and made a follow up appt. I found it very strange that the doctor NEVER introduced himself, he never came out to speak to me (the parent) about my son, his findings, address my concerns and I have no clue what he even looks like. The same lady who called him in the back room to be seen was the same lady who escorted him back out. I left feeling disappointed about my 2 hour drive back home and for even choosing this place. Needless to say that I called to cancell his follow up appt and moved on. The following month January 29th 2020 around 11:30am, i was at an appt with a new dental office and I called Children's Dentistry of Rome requesting a copy of my sons xrays to be emailed. The guy who answered the phone immediately asked me in an accusatory tone " May I ask why yiu need the xrays? Are you going to another dentist? After that question could feel his nails coming out! His tone made me feel guilty as if i was doing something wrong. I told him I was at an appt with my children and needed the xrays in order to proceed or they would have to reschedule us. He said " you will need to sign a release form." I was use to this as my son has had jaw surgery, oral surgery & a lengthy med history. I gave him my email. He then began to handle me with lack of care, with no urgency in his voice. His tone sounded more rude and careless, like a "not my problem" tone. I told him that i would be waiting to receice the email at the new office, he then said "unfortunately I wont be able to send the document until 4:30/5pm in the afternoon." Im thinking 4:30/5 in the evening??? I repeated to him that i was at the dr office and needed the xrays in order to proceed, my kids missed school it would be helpful if he could email the document so we can print, scan and have it back to him in no time. He said he was not able to do it until 4:30/5pm. He had the most calm and non caring tone as if he was literally waiting for me to snap and he was taking full pleasure in being difficult. I said to him, "that's not very nice, its only 11:30am I'm asking for help with this matter is there a manager or supervisor who I could speak with since you're so busy." He told me NO and that he was the head in the office today in a very proud tone. I then asked him for his name but i think he gave me a wrong name (Kcaney McStotts) the lady assisting me at the other dental office was looking at me with her mouth wide open in disbelief the whole time, she kept shaking her head. Long story short, i had to just pay for new xrays. Mr McStotts NEVER called me back or sent me an email with my release... and when I called him back at 5:57pm he sings a new song saying that there is a $20 fee for xrays and you have to come in the office in person to release your own records, no one but you could release it. Then i asked if the other dental office could fax a medical release request on my hehalf directly from their office since i live 2 hours away, he said NO. I was so drained, I felt discriminated against. I really hope that they can put their new policies in writing and share this info with their customers prior to service and properly train their staff on their "NEW" policies and to have proper customer service etiquette. I found it interesting that Mr. McStotts was the head of the department but had no knowled of this information at a dentist office, where wanting a copy of your xrays is normal. Some people make up rules as they go and lie to protect themselves. Please put your policies in WRITTING! This whole ordeal with Children's Dentistry of Rome has really affected my sense of power to my right as a parent to first protect my child and second, the right to choose the best medical care for him. My sons name is "Malik" im not sure if his degrading tone came from my sons name, my type of insurance or from my soft tone. Whatever the case, this is my first negative yelp review ever but this review was a MUST. I wanted to review them the first time around and I ignored the feeling and silently moved on but this second incident was a reminder that these people need to be supervised by the Better Business Bureau and future customers.

This is the worst facility I have ever encountered. My 4 year old was having his first treatment…read moredone and of course he was nervous. They don't allow parents in the room for any support. I was told the doctor wouldn't treat him unless I would allow him to be strapped to the bed! This is so unethical! I was told he wouldn't be able to get any treatment unless taken to the hospital and have sedated. I was mind blown on how horrible they communicate. They tend to be very offensive even over the phone. Will never return. I should've listened to my family member as they had the same feedback I am giving.