My car suddenly started making noise when brakes started having problems I emailed Bill and he…read morehappened to have a cancellation so I came over when he verified parts were available He immediately put my car on the lift pulled my tires off and confirmed brakes and rotors needed replaced immediately Parts arrived quickly He had me back on the road in 30 Minutes including a test drive Couldn't ask for better quality service, response and care Highly recommend Bill excellent mechanic and customer service

Small friendly shop with an affordable, wide range of services. Highly recommend. These types of…read moreautomotive shops are few and far between. I won't hesitate to use their services again.

Brought my Volvo SUV in for it's 80K service. They were extremely thorough, very happy with the…read moreservice! All the weird trouble lights have stopped doing their incorrect notices too. Great job!

Find another mechanic if you can! These people lie and give you contradictory answers and the…read moremoment you call them on it they make YOU the bad guy. Ive had work done at some sketchy places but this one wins the prize. Had a 10 am appointment for a simple skid plate replacement. Sarah the receptionist wouldnt quote a price because she said she couldnt find it in the Mitchell labor guide which somehow changed after the work was done....but thats just a small lie she told. I heard nothing from them by 12:30 so i called and she said another vehicle was ahead of me but the mechanic had told her it would take them 4 hours and be $500. Thats 2 hours more than the industry standard and twice the price...when i mentioned that she said she was quoting the Mitchell labor guide. I guess she magically found that? She also said they couldnt get to it until tomorrow now so i asked her to have the mechanic call me back. An hour later she calls and says she looked it all up and the 4 hours was right and i needed to let her know if i wanted it done. I asked again for the mechanic to please call and explain. No call back after an hour and a half so i called to just say i was coming to pick the vehicle up and have it done elsewhere as i had been quoted 2 hrs and $230 at a nearby shop...well not suddenly my vehicle is DONE and ready and its $515. After being told less than 2 hours ago nobody had touched the damn thing and wouldnt until tomorrow. Lie after lie after lie with these people!!!! So i go in and have the audacity to ask what the contradictions are and why and this woman gets nasty with me and acts like im a bad person for daring to ask some pretty obvious questions. She then sits there in the offife trying to lie about when i called and whatvwas said until i brought up my call logs and that just made her angrier. I was told so many lies i lost track. She also tried to blame the mechanics for not giving her information i was asking for and tried to tell me the mechanic, Ed was askee to call me but he left instead so i guess he doesnt care about customer questions....yet then in comes a younger mechanic who apparently did the work and said he started the worknat 10 am and was done by 1. Thats 3 hours by proper math yet i was charged for 4. Also why lie and blame ed who was conveniently gone for the when the other guy did the work?! None of it adds up unless youre being scammed and lied to. Id suggest a dealership mechanic before these rip off artists and dealerships are notorious for being over priced and slow. Still wouldve been better than this fiasco. Use these people at your own risk but dont be shocked when you catch them in some shady lies and then they try to beliitle YOU for daring to point it out. Also ran into a couple on the way out that said they were trying to buy a vehicle there and that receptionist sarah was rude to them for simply asking a few questions about the vehicles for sale. I guess she is drunk off all that answering the phone and lying power she has..... total scam artists

I came in for a tire mounting as well as a wheel switch. It got complicated but the service team…read moreworked together. Kept me informed. And made everything easy. Great job. Highly recommended!!!

I got some new tires for my Jeep at B&E. To start off they were really knowledgeable about tire…read moreoptions and didn't let me just buy any tire but helped me find the right tires! They were very responsive and their customer service was great. They did what they said they would do for the price quoted.

The staff was absolutely amazing. They did an excellent job on my Jeep Patriot. Great…read morecommunication. I highly recommend this business to everyone. Hands down, the best company to fix any and all vehicles. Again, I can't say enough positive things about the employees, the communication, and the kindness. My Jeep looks and runs amazing now!!!

As a automotive enthusiast I take pride in my vehicles. I have always seen them as a way to express…read moremyself and stand out differently from others. Such as an artist would do with their paintings. Despite other reviews, I have used auto works collision on two separate occasions. Both times I was setting high standards and both times I couldn't have been happier with the end result, detail, promptness and curtesy from staff and auto works team! Other body shops in the area seem to have moved on to joining with insurance company's and dealerships, biting off more than they can chew so to speak. There time lines and estimates for their work never seem to stay in line with their original estimates and trying to get ahold of them is as if I was a telemarketer trying to get a moment of there time. Although Delaware is growing at and extreme rate these days, Autoworks treated me as if I was still a local neighbor down the street, wether it was a few days later or even a full year later since I had stepped into there office right away I felt in good hands. I have a 2006 gto which is considered a rare car by today's standards. Parts are hard to get from a few select vendors, highly priced and usually made to order. When I had received my front sap fascia, I had taken it to 3 other body shops in the area. All of which told me that it being made of polyurethane that the expensive and efforts to paint it would take a long time and not worth the outcome. One out of the three others told me they did not even want to mess with it. When I went to auto works, the staff assist my situation, gave me multiple options, gave me a few different estimates and assured me that they could have it done in a timely fashion. Within a week it was ready to be picked up! It was right within budget as we talked about and emails/call's were sent to me in the process with timely updates! A year later, on 4th of July weekend a out of state driver backed up into my 2012 Silverado. After delays with the insurance company from the holidays weeks later I was finally able to get my truck to a shop to be fixed. I could not think of a better collision center to take it to. The staff remembered me and once again went right to work with estimates, rental reservations, and overviews about the timeline of the work that would be done. Emails & calls were once again sent to keep me up to date and everything was within reason. The paint looked flawless and months later, it still does! I had called a few weeks ago for a friend just to get and idea on painting a hood for him. The staff right away remembered me, and was happy to set up a appointment to check the hood out. It is safe to say that I have been doing business with auto works for years! It's rare enough to walk out of a auto body shop and not feel a list of worries you lay on yourself until your vehicle is returned to you. "Did I make the right choice?" "Will the estimates change?" "Will it really be done within the timeline they gave?" "what if...." I am one person with multiple experiences with the auto works collision team. And I cannot think of a better collision center to take my problems to.

Chad and crew are amazing and always get the job done right. Came home for a short trip and they…read morediscovered an oil leak which should have been caught by the shop that had just changed my oil. Any time I have an issue with one of my vehicles, I trust Chad Hudson to take care of all of them. They go the extra mile (hometown service) and they are very reasonably priced.

GREAT! GREAT Service Just got trans. pan done (Left Parts with them) (Re-turned unused parts) Fair…read morePricing! Runs like A well oiled machine! Chad & His crew are Fantastic....& I'm A FAN!

The tech who came out went above and beyond to take care of me and my mom. We got a flat in…read moreRehoboth Beach, DE which is 2 hours away from where we live in Annapolis, MD. After calling Geico roadside assistance, a Carrillo's Auto employee came out to switch out the flat. Minutes later we discovered our spare tire was flat as well! Luckily it wasn't punctured, and he took the spare tire a mile away to Wawa to fill it up with air so we could safely drive somewhere to get a new tire. The tech went above and beyond to make sure we safely got out of DE!

Kent Sussex Auto Care was the best auto repair garage I have ever been to. My car broke down at…read morethe Wawa on a drive between Virginia and Connecticut. They were able to get me in RIGHT AWAY and they offered to tow my car over from the Wawa which saved me time and money. Their Ford Certified mechanic was there and he diagnosed a bad fuel pump as soon as he tried to start the car. I was told it would be a few hours and given some restaurant suggestions while I waited. Swati Shah was very nice, helpful, and friendly! They also fixed a radiator leak that I didn't know I had. This garage is amazing! I highly recommend!

I've been looking for a fast and reliable place to have my cars serviced…read more I've taken two of my cars here in the past few months. Both times they were able to get my vehicles in the next day, which is a huge benefit as I do not like going weeks without a car. They serviced my cars and did not try to force any "extra" service. But informed me of recommended maintenance (timing belts etc) They also went above my expectations when servicing my daughters car to ensure it was operating safely. If you are looking for a reasonably priced place with dependable honest owners, to have your vehicles fixed or maintained... Call KSAC.

Amazing service Mary answered my call and made easily feel at home. I came in for an emergency oil…read morechange and the treated me like family. Chris took the car into his care and had me feeling like I just drove out of the lot. I have been to many shops in the area but this was a wholesome personal experience. Fun fact hey have a their own 3D printer.

Impressive! I needed some work done on my vehicle and was blessed to meet an honest mechanic. The…read morefirst miracle was actually getting someone to see me the same day! Within 30 minutes, he knew my issue and explained options. Unfortunately, it's an older vehicle and a cracked frame ( he showed me) wasn't worth the additional repairs. The next day, I referred them to my daughter in law and they were able to fix her vehicle the same day (struts and axle), with a nice discount! Please patronize this new business because honest mechanics are rare these days!!!