Customer Service is Terrible!! DO NOT BRING YOUR CAR HERE!!! You will be told one thing and they…read morewill NOT keep their promises!! The staff DOES NOT communicate with one another when there is an issue with your car!!!!

was referred to Grady's a few years ago and I love their services! I've had an engine and…read moretransmission replaced on one vehicle and extensive work on three others to my satisfaction. I also referred family and friends as well and no one has negative comments about the service. As long as they're in business...they'll have me as a customer!!!

Excellent service and great people!! If you're looking for a friendly, professional, and honest…read moreauto shop, Adam is the best!!

I took my Chevrolet Equinox here due to a blown motor. Had them do a rebuild on the motor for…read more$3600. I was under the impression that it would be good to go. I have had more problems with the car than before the motor went out. I'm not sure what they did but I know it wasn't quality work, it runs out of oil so fast now after an oil change and just sounds horrific ever since. I even called them and told them it was acting funny, so I figured they would look into it since I had a so called warranty on the work. Not to mention I'm missing bolts that I know were there before and even told them that. Took my car back up there before warranty ran out and all they did was an oil change instead of trying to fix the problem, and still missing bolts like they didn't even listen to me when I told them. Still having massive problems with rebuilt motor but I'm just supposed to deal with it I guess. I know it was just a rebuild but I feel like I should have gotten better service for$3600. What a waste of money, will never go back here again. Just when you think you can trust someone they make your car worse than it was originally and not trying to make it right at all. Would 100% not take your car here they will get over on you and then there is nothing you can do about it apparently. So disappointed in the quality and now I'm out of a car after only a year. Wow!!

Gary Jackson has repaired a lot of cars for us over the past 20 years he is honest and fair priced.read more

My sister uses their services but I paid for them so I feel like I get to review them. They were…read morefriendly, professional but above all, they were honest. My sister is on a fixed income and it is important that she be given accurate estimates and then not raked over the coals after the work has been done. I was more than satisfied with how they treated us and how they actually saved her money, suggesting she do certain things and NOT do certain things because of the age of the vehicle.

Two out of our three vehicles have been serviced by this location, and our third vehicle will be…read moreserviced this week. The staff is very professional and the work is done in a timely manner

The customer service is great. However, they are a "all day" type of shop. Small or large, you…read moredrop off your car in the morning and they wont be able to get you back in your car until evening. Not very efficient at all. Imagine bringing your car into them for an oil change. Your out of your car for the entire day just for an oil change. Thats crazy. My car was dropped off at 8:30am. What was said that they would get my brakes checked and then inform me of cost quickly so that parts can be ordered and the car worked on didnt happen. 2pm comes around and i receive nothing. I then called them and finally the ball started to roll. Soon after, my brake change is a 3,000 bill if i proceed. I am not complaining because of the high quote. I am complaining now cause i lost pretty much the entire day waiting on a brake inspection only to find a high cost and still, no new brakes. I ended up taking my car that same day to another shop. They replaced my brakes along with my rotors for 900 bucks less than what this place quoted me. I then started thinking about my other experiences i have had with this establishment. I realized that this is a place where they will always try to upsell other items, services to you. You dont really leave there with what you originally came in for. Your going to pay for other "recommended" items somehow, someway. Moral of this review? They are not efficient they take forever and they are very pricey.

Recently I bought 5 new tires and had them installed here, along with 5 new wheels, 5 new TPMS…read moresensors, new lugs, tires balanced, and an alignment. Dropped it off in the morning and they had it done by the end of the day, which is quick considering the amount of work needed to be done. By the time I picked up the truck, everything was buttoned up exactly how I asked. All tires were properly assemble, balanced and programmed with new sensors. The old tires were disassembled and thrown into the bed with the old sensors and lugs. They even took the time to mount the spare underneath (something I told them they didn't need to do). Friendly and understanding staff. Cool guys. Couple months later, the tires hold air perfectly and ride great. These are my second set of tires installed here with no problems. I'll keep coming here.

Had an appointment at 10:00am to get new tires put on, arrived at 9:50am and they did not have the…read moretires. They told us they would have the tire in an hour and be done at 12:30. Didn't happen, at the end of the day they told us they only had two tires. This is unsatisfactory in my opinion.

Absolutely never going back again! This is the 2nd time I have been here and the price of…read moreeverything is outrageous. They also are horrible about telling you how much it will be until hours after you been waiting. I dropped off my car at 730a this morning amd just got my car back at 230p. On top of all this I get into my car and it smells like cigarette smoke and I have never smoked in my life!

We originally came here after the dealer quoted us an outrageous price to fix our AC. They found…read morethe issue and fixed it in a faster time and for 1/3 of the cost. We have gone back to them for several routine maintenance things. Their staff is friendly and helpful!

Wally's did an excellent job on my 2016 Toyota Tacoma. I had pretty bad front end damage. They…read morewere very nice people to work with. Working with Wally's Body Shop worked with my insurance. I didn't have to do a thing. They had my truck done within a week. I would definitely recommend Wally's to anyone. I'm serious, THE BEST BODY SHOP IN KANSAS CITY. THANKS WALLY'S MICHAEL K.

Wally has always done a great job with my vehicles. He makes sure that he and his staff are prompt,…read morethorough, and professional in their work. This is a GREAT body shop, I would never go anywhere else. Wally's personal attention to detail is what makes this place stand out.