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    Ron Zundel Service

    5.0 (1 review)

    Services - Ron Zundel Service

    Routine automotive maintenance

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    4 years ago

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    Franks Auto

    Franks Auto

    (19 reviews)

    Sean Miller was amazing! I've never dealt with someone who cared as much as he was. He was willing…read moreto fit us in with his busy schedule and helped us out big time. How rare it is to find someone that actually truly cares about you.

    Overpriced I went in with a simple problem of "hey will you…read moreidentify this clicking noise that just started up?" I then left it in their care expecting a call back later to tell me what it was. The call came except instead of telling me what it was they said the noise wasn't there and neither of their guys heard anything. Except at that point it was already on the lift so they could inspect it. This was Friday close to closing at this point so they kept it over the weekend. I get an invoice on Monday for $185 and a recommended service that would've added another $323. For what I wonder? Oh that's just the single hour rate plus shop supplies and tax. An hour to tell me they didn't hear the noise anymore? That would've taken 5 minutes on a test drive. That's all I wanted. I never asked for them to inspect the whole car for problems (which they did anyway). I certainly wasn't expecting to pay close to $200 for a problem that apparently went away. When I went in to pick up my car, I asked about that. I pointed out that their hourly rate was nowhere to be found and I didn't like that I was blindsided by it after the fact. The owner told me to look on his website. I already had. Just to make sure after I got home, I looked again. Still no mention of the hourly rate anywhere on the website and certainly nowhere to be found in the lobby. This would be a completely different story had they actually found the noise that I'd been hearing and completely different yet again if they'd actually posted their hourly rate. I was fully expecting to pay them for identifying the sound, that's not the problem here. They just straight up didn't do that and instead did extra work and charged me for it. Should I have been clear that if for some reason the noise didn't happen anymore that I just wanted a call back to come pick up my car? Probably. I just didn't at all see that as a possibility because I'd looked and hadn't seen anything super obvious and yet the noise persisted across multiple times turning the car on and off and driving at various speeds. Both of our faults? Maybe. But clear communication earlier in the process would have been awesome.

    Ron Zundel Service - autorepair - Updated September 2026

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