Came in for my 3 month check up and labs for arthritis care. Staff is very nice.. very thorough in…read morechecking my inflammation levels

Very caring and helped me get to the root of my problems. The evinity shots I have taken has helped…read moremy bone density. The front desk is very kind and helpful. Everyone in the office is very knowledgeable and helpful in explaining everything. Dr. Snow made a difference in my life. My osteoporosis isn't near as bad as it was.

Dr Griffin and her team are amazing and I have been so happy with all of the services I have…read morereceived. The team is friendly and always accommodating. Noelle and Shelly are personable and always make me feel like I am their only client! Dr Griffin takes her time to explain everything and the outcomes have been transformational!

It is my understanding that this practice was well esteemed under the former providers. However, I…read morefollowed Dr. Griffin over from her former practice and have been tremendously disappointed. While her personality isn't the warmest or engaging, I can deal with that as long as I am getting my needs addressed. When I switched to Tidal Wellness, I was told that the monthly fee would include having access to the doctor and administration via text or phone after hours. This was especially appealing since the main office phone rarely worked or was answered. This is definitely not as advertised. While you can text, it does not mean you will get a response. And I cannot count how many times the office phone was not functioning. Between the inability to get in touch with staff and the dirty exam table paper that still had the prior patient's imprints on it, I was a bit shocked. In addition, if you believe masks are important during a pandemic (as literally every other medical provider I have been to does), you may want to reconsider. I have never seen the doctor wear one, and her staff are hit or miss (they usually only put one on if you do). However, I continued to give the benefit of the doubt and attributed this to being overwhelmed with the start of a new business. Also, I really did not feel like starting over with someone new, so I continued. I am very active in my medical care and I believe it is important to be proactive. I ask questions and make sure I understand. The final straw came when I requested some simple labs be run. Dr Griffin obliged. However when I get the labs back, only a portion of them were run, but she had added on labs that were unnecessary. I realize I am not a doctor, but because I was the one requesting the labs and it wasn't due to actual symptoms occurring, there was Absolutely no medical basis for her to run these labs. A sidenote... My rheumatologist had run these exact special labs less than 30 days prior and they were completely fine. Now I am trying to battle with my insurance company to get them to pay for the same labs that were done in such a short period of time. There is the potential that I may be stuck with this bill. I have attempted numerous times to reach out to Dr Griffin to professionally and politely discuss this issue. She has avoided me. I stopped in to make an appointment and spoke with Nick. He scheduled me for a Telehealth appointment but then never put it in the system. When I called at the time of my appointment, he admitted his error, but then he responded with " that happens sometimes." Neither he nor Dr Griffin showed any real interest in trying to resolve this situation. I am not one to leave reviews; however, when a patient is paying money out of pocket for services, they should be aware of what they are receiving. And when we are talking about health...we deserve better as patients. I will happily pay the monthly fee for the remainder of this month and for next month. Based on my experiences going into the office, it is clear to me that tidal wellness needs it more than I do. The professionalism of this office is grossly suspect. I would caution anyone to do their research and be very careful when choosing whether or not to make this practice your point of contact for medical care. My recommendation for Dr. Griffin is that she spend some time training on office management. While she may have medical training, business management is clearly lacking. When you choose to run a business, you are choosing all of it.

extremely caring and knowledgeable and helpful in my peculiar…read more problem . Been seeing for years.

Horrible horrible customer service with their office staff. I fought the 74/76 Leland traffic…read moreinto Wilmington five times to make their appointments. Only to be told, they are running behind, girls have gone to lunch, we don't have you on our appointment books...any excuse in the world to delay their inevitable four hour appointment. Who has six hours to waste away for an appointment, that NEVER happens. I have had FIVE rescheduled appointments with this office. Don't bother with this place, until they improve their office staff and wait times.

Wilmington Functional Medicine is professional and friendly and has helped my health and well being…read moreto improve greatly! I am grateful to have found them . They focus on areas of health that otherwise may be over looked.

I have been a patient of Dr Hilary's for two years and have been so pleased with the care and…read moreadvise I have received. I would highly recommend her and Dr Bradshaw for answers to your health concerns that other providers may not address. Breanna and Mackenzie are also both wonderful to work with and cheerfully greet you upon arrival. Don't wait to start your health journey at Wilmington Functional Medicine!