I took my grand daughter to her appointment and was told by the receptionist that they neglected to inform my daughter that a parent had to be there so, unfortunately, we would have to reschedule. I made a new appointment and they gave me a previously filled out form and a blank one to use if the information had changed. Her Father took her to the next appointment and was advised that because the new form had not been filled out, she had to cancel their appointment and reschedule again! All the information was the same and even if they wanted a new form, there was no reason why he couldn't have filled it in right then. He had left work and made the trip from Newark and that was not taken into consideration. I believe that this was very poor service with prejudicial overtones...and my suggestion to my daughter was to find another dentist to do the work. I would not want to do business with these people, not knowing what kinds of unfair treatment we would get in future dealings. read more

If your wondering why Dr. Gold has 5 stars on other sites, it's because one is his own website and the other is his Facebook page which he obviously filters. Open sites that are free for anyone to voice their opinion, he doesn't rate more than 3 stars. As another review mentioned, Dr. Gold is fine until you want to follow up with him. After finding out that the procedure his office told me would be fully covered was not at all covered, I simply wanted to ask him if he would not charge a paying patient the same amount he was charging my insurance... I was told that he does not speak with patients about billing, that's their fee and I am responsible for the entire amount of $3,700 (to pull wisdom teeth!). I sent him an email to confirm that he really was refusing to address my concern and he replied to stop trying to contact him and the bill is my responsibility. All he cares about is money and has no concern about his patients afterwards. read more

This office needs a wake up call. I am a patient that suffers from anxiety when it comes to medical procedures, and that was definitely not considered when working with Dr. Gold and his staff. While having my wisdom teeth extracted, Dr. Gold made a distasteful comment about my tears and being an emotional woman and it was quite jarring to hear coming from one of NJ's "Top Dentists". His staff is not much better. The nurse that assisted in my procedure did not speak to me unless she absolutely had too. She gave no instructions as to what she was doing and was very robotic. She was quite upset that I had left one thumb with nail polish on, even though every single other finger was clean for her to place the heart rate monitor on. Because she didn't speak to me or give me any courtesy, I was unable to explain that I had the small amount of nail polish so I could pick at something to calm my nerves. Even the receptionist was rude. No food or drink is allowed in the waiting room, so my father went to drink his coffee outside, but he was yelled at by the nurse because he had to be inside the facilities while I was in with the doctor. In addition, when we went to pick up my prescriptions, the receptionist completely butchered the spelling of my name when calling it into the pharmacy, so much so I had to call my insurance company and explain that the prescriptions were for me in order to pick them up. While Dr. Gold technically did a good job (I had no swelling or pain after my surgery and was eating solid foods the next day), I would not recommend his practice to anyone, especially those that suffer from anxiety or have a fear of medical procedures. Dr. Gold and his staff made me feel like I was a piece of meat to be butchered so that they could get onto the next patient and get their money. read more

My mother is very nervous about teeth and pain and she experienced no pain at all with her tooth implant with this office! I'm leaving this review because she is also more reluctant to complain a little.. She experienced one of the assistants, I'm assuming, whose name I will withhold from the review as it should not reflect on the office itself, being extremely rude to her. She was being picked up by my father after her procedure and asked politely if he could be called in advance so he would know when to come to the office. She refused and became rude and almost offended that my mother would think to ask. I find that insane because as a dental office I am sure that calls are needed to be made to caregivers all the time. Even if this woman did not want to make me call herself, she might have offered to ask the desk or something. Anything besides being rude to my mother who, honestly, is not easily offended and will put up with a lot of nonsense. After getting into the room she apologized to this woman for imposing on her by asking her to call my father. She had no response. Not even an apology back for being rude, or a response to why they may or may not want to call my father. Surely since my mother has had no prior dental work of this caliber she was unsure of whether she would be able to make the call or drive herself home. It isn't like she asked for a glass of champagne while she waited. It was a simple request. When you come to an office in Westfield and are used to quality people, you expect to be treated with respect. This woman made my mother very nervous before a scary procedure. Fortunately she loved the dentist and will of course be returning in the future. I can only hope that she will inform the Doctor of this woman's name so she will not have to deal with rude and unsympathetic people in the future. As my mother is also in the medical business in Westfield, she understands the kind of care that is standard here. Clearly this assistant does not, and no one should ever be treated rudely. If I were there, everyone would have been informed of my dissatisfaction but that is not my mother's way. I can only imagine how this assistant would have handled a patient with a more absurd request. When you work with people, you need to be understanding no matter what. I don't care if it's medical or retail, service is always first. Sorry for the long winded rant, I just cannot stand for rudeness in a place where a large sum of cash is being exchanged whether for product or medical service in this case. read more

I read the negative reviews on yelp and felt compelled to give an honest and detailed review to anyone who chooses their dentist this way. Dr. Gold was recommended to me by 2 professions with opinions I trust. My son had his four wisdom teeth extracted and the entire process was seamless. From the moment I called the office to schedule the consultation I was treated with respect by an efficient and friendly member of the Dr.'s staff. I met Dr. Gold who was warm and reassuring with both my teenage son and me. He explained everything clearly answered all questions and concerns. The day of surgery my son was very nervous and Dr. Gold's wonderful staff was delightful and immediately made him laugh and put him at ease. The comfort of my son seemed to be of the utmost importance and following the surgery Dr. Gold called our home to check on my son. I asked many questions during that phone call and all questions were answered and my fears relieved. He acted as though our conversation was his priority and my son's pain and his health were worth his time and attention. The follow up visit was the same. I guess the best thing that I can add is that my youngest son is scheduled for his consultation to have four wisdom teeth removed at the end of this month. I hope people will read ALL reviews. Dr. Gold is a wonderful surgeon. read more