My bike broke down nearby and I had it towed in to Ronnie's as they were the nearest dealer. I was 800 miles from home and hadn't bought my bike from Ronni's; they were amazing in treating me as if I were a long time customer. They got my bike in to the shop and put in the hard work of diagnosing an electrical problem. They got me back on the road as quick as they could and the bike was repaired correctly, no issues on my ride home! Great people and great service! read more

the last just looked at us when we were trying to cash out and walked to the back like how dumb can you be not good customer service

Nice people and very helpful. I have owned a number of Harleys over the years. I have experiences with several dealerships in Massachusetts and New Hampshire. Ronnie's customer service was excellent. I can't say that about every dealership. read more

Ordered a few items from them online. I figured, due to Covid, that items could be back ordered, and that's okay. It has come to the point where I just need a refund. Ordered online on 9/25/2020, item got back ordered to 10/28/2020. I asked for an update on 10/30/2020. I get an email saying it's pushed back to 11/11/2020. I email 11/20/2020 for an update. I get an email saying it's pushed back to middle of December. I would have been fine if: 1. They would update me without me having to ask. 2. They didn't charge me until they send out my order. 3. The customer service was better. Edit: Received an email from Kmartello@ronnies.com "You were notified in Oct ... that it was on backorder til the end of Oct.. You do not need to make a complaint, we will refund your money" 11/20/2020: Received refund read more

Sold the shirt off the mannequins back ! Last medium for my brother Chicken Legs Ronald in Genesee Idaho ! Thanks

Bike serviced: 2014 Ultra Limited RONNIE'S provided my 1,000 mile service with no advance notice, but worked it in their schedule as I was passing through. New bike and on a bike trip - living large until I realized most H-D service is booked at least two days in advance. They worked it in, were easy to work with, and no follow-up issues. I recommend RONNIE'S, an outstanding H-D dealer. read more

Ronnies is a life saving web page no bs rightr down to the wire ,my haty is off to you ronnier your oem parts finder website is pound for pound the undisputed champion .I was looking for parts for my 96 dyna wide glide ge model with no help from the local harley dealers after 3 weeks of struggling i stumbled across the holy grail of help thanks ronnie from jd harley handy man .SOUTHERN CALIFORNIA GIVES YOU 5 STARS read more

I drove from Weymouth to buy my sportster, and it was well worth the drive! The bike was reasonably priced and the customer service was unbelievable! Jay, my sales person was fantastic along with Sue, Chris and Louise!! Wayne has a fantastic staff. Would definitely recommend Ronnies Harley Davidson in Pittsfield, Massachusetts to friends and family! read more

Ronnie's Harley-Davidson - 2003 Harley Davidson 100th Anniversary Sportster - Motorcycle Dealers Near Me - Pittsfield, Massachusetts

If you want to be treated like family this is dealership you're looking for! Honest & Reliable people! Great parts and service!

I was looking to convert my 2005 FXDL to dual disc. I have used Ronnies HD online for mail order parts before. This time, I gave a call and got great customer service from George. He took the time to help search out exactly what I was looking for. Most dealers would have gave up or said they need an exact part number....not these guys. George went the extra mile to make sure I had every needed to make the swap. Thanks! read more

I have used ronnie's harley microfische for proper parts identification for years and have always been happy they even have it accessable to the public. I decided to order parts online on behalf of a small town shop I work for. Our local harley dealership only makes an order once a week and we regulalry wait 10 to 15 days before parts arrive. I found the part son ronnies web site and they were listed as available. I placed the order and put in my credit card info and submitted the order. I called several days later to follow up on my order and the guy on the phone informed me they do not sell to shops. I asked why they had not communicated this to me. he rudly stated it was listed on their web site. He also told me that he had emailed us a notification. I thuroughly checked all of our emails and our spam folder to find zero communications from anyone at Ronnies. Not only did they waste a bunch of our time, they lied about basic communication. Even if this is Harley's policy they should have properly communicated that part. read more

well I buy all my OEM parts online from them- good days and bad days, I have these parts shipped to Iowa so ? Their better than Dennis Kirk-they need to work on their online parts microfiche- sometimes its wrong, blame Millwaukee read more

Fun place, not our first time there but we were in the area and of course had to stop by. We found some clothing and many of the items were on sale. I found a vest I had been looking for and was excited it was there, so we bought it. As I was wearing it later that evening, I found a pocket full of bandaids and .50 cents in one of the pockets. Obviously worn and returned. Was a little disappointed about that, but washed it and went on with my life. We have a bike and were not in the market to purchase one. read more

In the past I have had a good experience with Ronnies service Dept with my first HD. I went to another brand of MC. I have now gone back to HD that I bought at Ronnies with a very good buying experience. The biggest reason is price. The second is the staff very friendly and do all they can to help you in your buying experience. Lastly the service Dept they do all they can to accommodate you service needs. read more

I am very impressed with the follow up and resolution to a minor issue of which I'm not even sure Ronnie's caused. My last shipment went to my old address - maybe I missed it in the ordering process; I'm not sure. It was only about $15 worth of parts so I wasn't too distressed even though I needed the parts. I got a follow up email from Ronnie's asking if I was satisfied with the service whereupon I explained about the shipping issue. The next day I got an email from Wendy at Ronnie's apologizing for the problem and requesting my current address so that they could re-ship. This is service and Ronnie's now has a loyal customer. read more

Went to Ronnie's to buy my '07 Sportster today. Brian, my salesmen was great, knowledgeable and happy to help. They had a really cool poker run game that gives you the chance to win a bunch of great prizes (if you're lucky with your draws) and introduces you to the whole team. My bank was giving me a hard time using my card for such a big purchase, But, Sue, the business manager, was awesome, helpful, and very patient. Everything worked out quickly with her help, and I was ready to register my new bike. I was introduced to everyone in the dealership and was greeted with smiles, handshakes, and great attitudes. No one tried to up-sell me or pressure me into something I didn't want. I honestly cannot say enough good things about Ronnie's, and I am happy I found my way there. They had everything I needed to get on my new bike safely and stylishly. Thanks to everyone at Ronnie's for a great experience and a great bike, I cant wait to get it home. If you're looking for your next bike, I highly suggest you stop at Ronnie's first. read more

sales was great finance was great service sucked so bad I would never recommend anyone to buy a bike here I have never had a worse experience buying a bike and I have bought 7 so far worst treatment I ever had I could list all the things that went wrong but will save that for court!! BEWARE!!! And the one star is for Kathy the sales woman!!!! read more