Made appointment for 5:45. It is now 7:05. We have still not been seen. Told there is only 1…read moreprovider. If they were honest about appointment times I would not have come. Seen at 7:12. The medical tech is super friendly! The physician is efficient, funny, explains clearly, listens and is helpful. If the company stop being cheap & paid for additional staff like these two, it would be an awesome place. It is now 7:25, almost 2 hours later and we are done.

No medical asst that generally is there to take vital signs prior to seeing the Doctor or PA (…read morephysician's asst.) who is certainly qualified to see patients in this setting. The radiologist technician took my vitals ( just a little unusual that he'd do the vitals) Usually a medical Asst is there. However, he was very nice & welcoming ( Dillon) I went in for cough, fever, general fatigue. Chest xray done and the PA ( physician asst) by the name of C. Pickering informed me my chest x-ray was normal. He prescribed an inhaler and 2 ( two!) antibiotics. ( Amoxicillin & Doxycycline) If the chest x-ray was " normal " why would I need 2 antibiotics let alone one? Well, I wouldn't!! Only bacterial infections require an antibiotic and since he said my x-ray was normal I'd assume this was viral therefore not needing antibiotics. Well, I get to CVS and the PA calls me and tells me that I actually have pneumonia in my left lung. I'm not happy at this point for such confusion telling me my xray is normal and now it's not! I'm 72 yrs old and having pneumonia at my age is a serious health concern because aging weakens the immune system and lung function, increasing risks for complications like respiratory failure, sepsis, and even death, with mortality rates "significantly higher" in older adults. I'm a retired RN so this is why i'm knowledgeable. So here I am with an inhaler ( that's fine) but two antibiotics! So which one do I take? I opted for the stronger one and if I'm not better I'll return to see my primary care Doctor. ( His office was closed today hence urgent care) Please opt for another urgent care if you need one or call and see who's on duty. If it's C. Pickering then pass and go elsewhere please. Children are also seen here so I'd be very cautious. Wishing you all a Happy Holiday Season and continued good health.

Excellent practice, everyone in the office is helpful! I…read morecan't speak highly enough about Dr. Karwal and his office staff. Excellent surgeon, but the extras, that are always needed, are usually a hassle to get accomplished, TDI paperwork, notes for work.... all a breeze because his staff cares!!

Extremely unprofessional office. Saw Dr. Karwal--rushed in and out of exam room. All he did was…read moreyell at me for not seeing a neurologist yet (took them weeks to finally send over referral and then could not get appointment for a couple of months). Barely looked at my feet at all. Received a bill for Debridement of nails-THIS WAS NOT DONE. HE DID NOT TOUCH MY FEET AND BARELY LOOKED AT THEM. I called office to complain and was told they would take care of it. Now I am receiving an overdue bill for the SAME service. WOULD NOT RECOMMEND AT ALL.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

This practice was recommended to me by someone in the industry. Though they have an in-house lab…read moreand so getting bloodwork done with an immediate A1C result is great, the rest of the business is run down and generally horrible to deal with. Everything they do seem to be the old fashioned way, their check in area is littered with a ton of posted notices (most of which are warnings to patients), and still after being an established patient at each visit they are not prepared and ask me basic info that they've had in their records for at least a couple of years. The main feeling you get is apathy and that they are overworked and understaffed. They have zero proactive reach out and do not do anything to inform me of new treatments and developments.

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.