My first ever experience in needing to buy furniture, since I needed to replace my previous couch and decided to see if there were any good deals going on for the New Year. Was greated at the door by a sales associate and was not pushy on trying to sell us anything (as I knew I only was going to get a couch). She had told us to let her know when I was ready to make a purchase and she would ring up my sale. What I liked was that the couch I eventually bought was cheaper than the sale price of where I was looking at prior to coming to Rooms To Go. The only downfall is that they do not keep inventory at the store and your purchase needs to be delivered to your home (unless they are discontinuing a particular item and if the last piece they have is the floor display - you can take home yourself). Their warehouse is in Atlanta, so picking u is not an option (it is, but for me - since I was only getting a couch and the price pre-tax / pre-delivery was under $500 - the delivery charge was $55 - $60). Not sure if the delivery charge is based in purchase price and it amount of items you are getting and / or assembly. Also, Saturday's are a busy delivery day. I made my purchase on Janyary 1st, and since I work during the day, I wouldn't be around for weekday delivery and the first available Saturday delivery was January 16th. They give you a delivery window, usually a day or two before delivery - which could be a four hour window. read more

The customer service at this location is absolutely terrible. Do yourself a favor, drive a little more and receive better customer service at the location on Forum. read more

This Rooms To Go was a well-kept store with friendly staff! Jasmine gave us space to find what we needed and helped the checkout process go smoothly & quickly. Jasmine was able to answer our questions. read more

My sister and her husband were looking for a new couch. We came into Rooms to Go. The store was clean and inviting. The floor salesman, Roger, was friendly and professional. He gave us the layout of the store, including where the restrooms were. Nice touch. He wasn't overbearing. Again, nice touch. He checked with us to see if we had any questions. My sister and her husband found a great living room set. Roger explained Rooms To Go's policies, billing, and delivery. We were very impressed with the Rooms To Go organization. Roger is an asset to the Rooms To Go company. We highly recommend looking for furnishings to give Rooms To Go a try. read more

The furniture I purchased has begun to fade and become apart at the seams. I purchased the warranty and was told this was not covered. Furniture is not good quality and the warranty is worthless. read more

I went to several stores looking for mattresses and found Jasmine G to be courteous and very helpful. I went there twice and did not feel rushed or pressured and was able to make a good decision. I was allowed to try several and lay on them for several minutes. Would highly recommend the store due to the wide selection and the ability to try the mattresses. read more

On January 29, 2025, room to go had to come to my house to pick up a bedroom set that I bought a year ago, because there were too many issues, they told me to go to the store and get another one of the same prices to replace it. They had to take the old one and bring the new one. I had my appointment scheduled to go to my house from 1000-300PM, on January 29th, I received a call on the day of delivery in the morning before 1100 from a phone number in Spartanburg, SC telling me that the driver did not want to come to my house because of a issues that happened when they took the previous bedroom set, I asked him what issues? and he told me that he didn't know, I insisted, and he told me that the driver told him that I asked him to cover his shoes, and now he refuses to go to my house to make the delivery and pick up. When I told the man who called me, that there was never a issue and I gave them a good review when ROOMS TO GO sent me the survey, he told me that he was going to call me back, then he calls me and tells me that he has no more drivers for that area. And I told him how you don't have a driver for that area if it was already programmed 3 weeks ago? I called the store at 275 Harbison Blvd. Columbia SC and the manager told me, I don't remember her name but it starts with the letter " J" that the driver refuses to go to my house because I put a claim that he scratched the wood floor, I told her that I did not put a claim against him that she needs to show me on papers the evidence that I made a claim, then she told me that she does not have that information. , Then she insists on taking the furniture another day and I tell her no, because I took the day off without pay from work and I can't take more days off, she didn't want to help me at all, she was defending the driver without having proof. That driver was lying because in the email that ROOMS TO GO sends you to track your delivery, it said that he had 9 deliveries before me. My husband had to go to the store in sandhill and they had to contact someone higher to fix the problem, while my husband was in the store, He calls me and asks me if the driver went, because someone put in the report that the driver went to my house, and I didn't let him in. Then Harbison's manager calls me again, and I told her that the driver is lying again. She confirmed to me that the Driver did not come to my house because he refuses to come to my house. There are 3 lies from the driver, first I never put a claim on him, they can't show me the proof of the claim, I never told him to cover his shoes, and he never went to my house. If I'm fighting all day long to get the furniture taken that same day, it doesn't make any sense that when he went, I didn't let him in. We called a corporate office, and it is the same thing, they told us that they were going to call us back to let us know what time they were going the delivery the furniture the next day and no one called us back. That they could not get anyone to deliver the furniture the same day. The driver who brought the furniture today, January 30, came from Atlanta GA, 3 hours from my house. He confirmed to us that Spartanburg SC drivers always lie because it is a lot of work to take a bedroom set and bring a new one. And it's not the first time they've done it. read more

Great experience, Celina V took great care of us! Beautiful couch and chair delivered quickly. A+

Was told I hadn't verified my order. Said they came by to drop off my TWO sofas. And they didn't even tey to get in touch with me called once. And no one even try to knock on the door or anything. 9.40am. I call back at 9.50am. So they will turn around and bring it. And can't get no one in the line for a hour!!!! A hour. Now it's been two hours and was told id get a call back. Guess what no call back still. I even went back on my cameras and looks and it rest for 3 mins on the head. And during them 3 mins they came and left. Like really.. should have went somewhere else. Update: John the manger for the harbison area. He helped me a lot . Only person who would talk to me. And only one who tried to fix the problem. read more

Everything was great at the store. However, when it comes to their customer service department on the phone and their delivery service, which is contracted out, it's a horrible experience. Waiting all day instead of the four hour window that I was given. Multiple exchanges due to damaged furniture. Rude customer service on the phone talking over you. Contracted delivery drivers who don't care for your furniture or to complete the delivery. I'm done with Rooms To Go. Never again. read more

Everyone was super helpful, and we found exactly what we were looking for. There was no messing around with pushing more stuff we didn't need. read more

Giving them ONE star is too much. This is how my $600 dresser was delivered. With no option to reject the item I have to take another ENTIRE day off for them to pick it up and another ENTIRE day off to have a new one delivered. This is unacceptable as it should've NEVER left the warehouse this way. Customer service was of no help. When asked why the delivery men gave me no option but to keep this dresser that is so unstable I cannot place my TV on it.. they stated "well they don't get paid if they don't deliver anything." SO I have to keep this useless furniture IN MY ROOM bc no one from the Irmo store cannot pick it up 12 minutes away from Columbia. Absolutely awful service and I will NEVER, EVER make another purchase at this location or rooms to go again!! I knew I should've stuck wth Ashley Furniture. you cheap asses read more

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Sales person was very polite he made me and my brother feel like everything was going to be a breeze they were very prompt about letting me know prior and time frames which was not accurate they informed me that my delivery would be from 12 PM to 4 PM then at 4 PM they told me it would be from 4 PM to 6 PM the delivery man did not show up until after seven and then when they did they were brutal aggressive combative argumentative I asked him to please do not go off on me because you are tired they made me their last delivery and I waited all day long for them I felt a little frightened with one of the delivery man who told me don't tell him how to do his job when I ask him why was my furniture unwrapped it is brand new why it is on the ground outside in the street and he told me he was doing this a long time I should just mind my business if I don't like how he's doing it to he'll send me someone else very aggressive!! I felt a little fearful so I recorded him the whole time and ask him again and again do not speak to me this way I have a right to ask about my merchandise why is it on the street and why are you on why is it unwrapped and they just came in and threw it on the floor I said if you are exhausted if you're tired why don't you take a break because the way you're speaking to me is not OK then I told him forget it I don't want any of the furniture if I'm going to be verbally abuse this week I don't want it please take it back to rooms to go this is not what I signed up for I recorded this man the whole time the other gentleman he was in shock he did not understand why his coworker was behaving as such but I knew this something had to be going on with him and I will never ever allow any of them to go deliveryman near me I don't understand what this was about with this man L delivery but I don't even care read more

They are not truthful in their practice. Classic bait and switch. I was told that they would price match, and because they disagreed with the website pricing would not follow their own pricing promise. To avoid matching their own online sale pricing they contradicted themselves and made false statements to avoid price matching their website price. One manager said it was an advertisement glitch. The other manager said they can't reduce that much. Then when I asked how I am fabricating the price on their website she went so far as to say that may be a fake site, but agreed it was their site. Makes no sense nor would me spending my hard earned money with people with deceptive business practices. read more

First of all, we got our bedroom and sectional in January and it's mid March. Only two pieces for $4100 and perhaps the repair man is blind because this is unacceptable. read more

Rooms To Go - Damaged drawer - Furniture Stores Near Me - Columbia, South Carolina

No complaints. Wife and I have shopped here twice and had very positive experiences. Dealt with Delores both times. She was great. Very knowledgeable, no pressure, let us take our sweet time, look around, park our butts here and there, see how things felt, etc.... Our first purchase four years ago was for a dining room set. We had one in mind that was advertised in a flyer. When we got there she recommended another piece that was better quality and a little more expensive. I'm glad we listened to her. The set is exceptional quality and we are very pleased with it. We recently bought a sectional from her and are very pleased with it as well. Both transactions were complete with delivery. Both times the delivery crew was exceptional. They were polite, careful of your property, and on time. When we need furniture, this will be our first stop. read more

They lie with their delivery dates. And the drivers never call for that so called 3 hr. Window delivery. Lol. Twice I had same problem. Never again. read more

My mom and I had a great time picking out furniture at this location. The customer service was great, or so I thought. If you plan on getting your furniture delivered through Rooms To Go, think again. I had my delivery date set for a few weeks, and was told the furniture would be delivered between 12-4pm. The driver did not arrive until 5:15pm. When he arrived, he said Rooms To Go only delivers to the second floor of apartments, which I was not told at the store, even though the sales representative was aware that the delivery was taking place at an apartment complex. When I spoke with customer care dispatch to try to figure out the situation, that representative told me furniture could in fact be delivered to the third floor, so I do not know which person was lying. The delivery driver spent 20-30 minutes on the phone with his manager complaining about the job. The delivery driver said that his routes do not make any sense because he has to drive back and forth between cities instead of delivering in one city before driving to the next. This company obviously has no understanding of logistics, customer service, or efficiency. Plus, my family had to help carry in the furniture except for the heavy pieces (couch, box springs, and recliner). What is the point of paying a delivery fee if the customer has to help with the delivery? I've never experienced this level of difficulty with deliveries from other companies so I will no longer be using Rooms To Go. I am not impressed with them at all. My suggestion is that Rooms To Go figure out better routes and more manageable workloads for their drivers and sales representatives in the stores need to be taught what rules/limits exist for deliveries. I expect to be refunded my entire delivery fee and receive a personal apology from the district manager. read more

We just had a King Size Mattress and a Sectional delivered this morning. To start things off when I opened the door to welcome the delivery crew I see the driver GOING TO THE BATHROOM IN FRONT OF MY HOUSE!!!! Then they came in and made their delivery, NOT FRIENDLY AT ALL(their choice, not holding THAT against them), which he didn't even assemble the furniture correctly, and then they cleaned up after themselves. After the driver got my signature he was walking out the front door saying(Loud enough for me to hear him)"How about something for the effort, we need SOMETHING for the effort". I had stopped on my way home from work and got some cash to tip them but after the "Bathroom Incident" and him saying that, I was not about to give them any money!! Then as they were turning the truck around they almost hit my neighbors mailbox, so one of the guys got out of the truck to direct the driver back. I then saw him picking several items off the ground(I thought it was change) and also a red bag. Since it was in my neighbors driveway and at the back of their car, I thought maybe it was my neighbors belonging, i.e. wallet etc. I asked him about it and he jumped all over me, WARNING ME, that I better go back in the house and then telling me F**K YOU! I have a call into customer service and I am calling my local store when they open in an hour. We are seriously considering returning the furniture simply because of this experience!!! We spent almost $4,000 there and this is the customer service we receive? We will absolutely never shop at Rooms To GO AGAIN!!! read more

Let me begin by saying this is no fault of the sales lady. So we ordered a new dining set from Rooms to Go on Harbison on 4/23/18. Was told then we would get delivery around July 4th! Wow! Okay it is the set we wanted. Last week they called & will deliver on Tues July 3rd. yeah! Called yesterday to give the time frame for Tuesdays delivery...yeah! Called today and said it was unavailable. wa.wa.wa. :-( Could deliver in September but no guarantee. :-( Refund please......thank you for the huge disappointment! read more

We previously purchased a bed through rtg, and have their credit card. My husband and I went in looking for a new sofa/ living room set tonight. After circling the store for over an hour we picked out a reclining sofa. The card said it was 588. We found our sales associate, who was very friendly and proceeded to checkout. She rang in the sofa, and 2 pillows I picked up since it didn't come with any. Total 1,100? What? That sofa was 988.00. I told her the sign said it was 588, went and got the sign! Oh that's for the non- reclining one. Really, because the picture shows it reclined! Well apparently that's just to show you... Um very misleading! The one in store with sign on it reclines and the picture shows it reclined. This is bait and switch! read more

Buyers Beware!!!! We purchased about $10,000.00 worth of furniture at one time. 1st thing is The deliveryman was several hours late & I had to stay in our new empty home & wait... Then they damaged several pieces of our new furniture, the oversized ottoman dust cover under the bottom was hanging down where they put thier hand through it & they didn't mention it & I saw it after they left. It took a few weeks to have someone come & repair it. Then I moved the ottoman vacuum & barely saw a razor blade the repair guy dropped in our shag rug!!! Then I noticed several damaged pieces as after a few months... They delivered to our new empty house, we don't have children & my husband travels with his job so our furniture is used lightly... So we know it was done during the delivery... They sliced the top of 2 of our dinning room chairs when taking the plastic off, then they made a scuff scratch Mark across the back of our leather Love Seat which is set in our house were it would would open to everyone's view.... I found all of this damage when I was cleaning & pulled the dinning room chairs out from the wall that are on each side of my China cabinet. Then we noticed our new leather Sofa started pulling apart at the bottom seat seam. It took several weeks to have them send someone to look at the damage. The guy tried repairing the Sofa Seam & it didn't last. Then after he left later that night I found an upholstery needle in our shag rug. Thank the Lord I found it before it destroyed our vacuum cleaner ir we stepped on it!!! They said they no longer had the dinning room chairs & we could either get a 15% discount & avoid the rest of our warranty on the Dinning Room Suite or we could come pick out a new set. We had carefully picked out this set because of the compemory style for our open floor plan home & had already purchased a $1,600.00 China cabinet to go with the set from another store. They delivered the replacement Love seat that looks aweful, no padding in the back cushions & causes the leather to be all wrinkled up.... They refuse to replace it! Then for icing on the cake.... We also purchased a bedroom Suite with split king adjustable mattresses for $3,000.00. We were looking at the higher priced better quality mattresses & the salesman took us to lay on these & said he had the same kind & loved it & it was just as good for a couple thousand dollars less. We never buy for the less price we buy for quality... But we took him at his word (big mistake) After only 7 months the mattress is blown/bowed out on the side about 7 inches & looks deformed even when the bed is made up!! The salesman slapped 2 mattress covers on the bill for $70.00 each & we would never had bought these thin low quality mattress covers... we would have bought good quality covers like we have on all of our other beds.... The quality is not good, the salesmen can't be trusted, the deliveryman (which is sublet out to another company) sucks & the Customer Service is Aweful & they can careless after you buy & they have your money.. We have been regretting spending $10,000.00 at RTG.... Never again! read more

So we went to the Rooms to Go by Sandhills the other day... And had a horrid experience. But that's not what this review is about. We went to this one and was helped by Chad McKay. This dude is AWESOME. His customer service was great. He kept it "real" with us and made us feel like we made a smart purchase. Go Chad!! Oh and if you do the payment plan. Don't pay over the phone. Apparently you get charged like $25 extra when you do that. Pay online or set up automatic payments. read more

Let me start with saying that RTG DELIVERY IS HORRENDOUS!!! Damaged furniture, disassembled parts, missing parts!!! You name it!!! Also, RTG customer service is even worst!!! Nobody cares about the issues you are having with delivery!!! They are so unconcerned and don't have an ounce of sincerity behind their apologies!!!! Once they have your money....you are SOL!!! I've spent a tremendous amount of money with RTG but never again!!! First and last time!!! I will be taking my business elsewhere in the future..I Do not recommend this place AT ALL!!! read more

As always, horrendously poor service. For a large company, you would think they would know how to treat customers. Instead they thrive on knowing everyone is sitting at home all day long bored because they won't share their delivery schedule or call you to let you know they are on their way. And to make this even more professional, RTG has now called me to see if the delivery guys are here. They aren't...well would i please tell them to call Keith when they get here because he can't get in touch with thrm. Are you serious?!?!?! Not my problem. read more

I wouldn't order anything from this company at all. They tried to overcharge me for everything! !!Then when I asked for a refund which wasn't a day later they tried to give me the run around. It's my money and I didn't purchase your merchandise so why can't you refund me my money back. I got so many excuses. I have a rooms to go credit card that I will cut up as soon as it comes. I don't want anything from them. read more

I was given a window for my delivery time but was never told about the possible ridiculous 7 am to 10 pm delivery possibility with still being a risk the drivers would not make it. I was also just informed my paid for couch would be shipped back to GA and I'd have to wait a few more days to play the waiting game all over again. As I was processing the foolishness, Chantel from CUSTOMER SERVICE could not get off the phone quicker. Ok, thank you, click. Good job Harbison. Still no couch. read more

Wow-should have read the reviews before going to RTG. Purchased a mattress and was told delivery would be Tuesday-Delivery called and said they would deliver between 8-12 in the morning-got a later call and they said they would deliver between 4 and 8 PM. Got another call and they said they would deliver on Thursday. Due to the fact that we were promised so many things we did not even believe it would be delivered on Thursday so we started the cancellation process. OMG what a nightmare! We called and cancelled and my wife went to the store to get our $600.00 down payment. Sonia (?) said she had told me that there would be no refunds until the item was back at the warehouse (the item never left the warehouse). Sonia told me no such thing; otherwise, my wife would not have traveled back to store to get the refund processed. OK we will wait until the item is back in the warehouse. Well, Thursday morning (today) who shows up - - RTG Delivery. I explained that I had cancelled and the delivery person said he would make a call to customer service and get us a discount. He called-they said no! Never ever believe (1) the sales person (2) the delivery service (3) the customer service line (4) the delivery person (5) Sonia{?} (6) or anybody else affiliated with RTG. They must be trained to lie. What a way to run a business. read more

This one of the most unprofessional businesses I have ever worked with. I had to wait 2 months for my furniture. After they took 2 payments. By the way if you intend on using acceptance now.. don't do that either the staff is EXTREMELY rude. DO NOT SHOP HERE... save your money.... if I could give no stars I would read more

Was ready to purchase a complete bedroom package today. Went into Rooms To Go and there was zero customer service. There were three people putting together a bed directly across from where my husband and I were looking. They were not interested in helping us out, just ignored us. I walked over to the finance counter to ask if there were any sales associates working, but the two young girls there were too busy applying make-up to assist. Guess this location has plenty of cash coming in and does not need any additional business. read more

I purchased a mattress here and was told if I didn't like it, I had 30 days to exchange for something else. I went in looking for a specific mattress but they didn't have it and showed me one that was significantly more expensive. I was told by salesperson if I needed to exchange and picked something less expensive I would get store credit but no refund. 5 days later when I came in to tell them the mattress was too soft and I had picked another I was informed there would be no store credit, refund or anything plus I had to pay an extra 99 for exchange. The salesperson was "mistaken " but they appreciated my understanding.....I paid $1800 for a mattress that was $1000. This place sucks....I will never shop here or any other rooms to go. read more

I cannot speak for all the employees there but I worked with Pam, and Jessica for the kids dept. Both were very helpful and great to work with. I had come back to purchase my sofa and kids bedroom sets and they remembered me from my previous visit. The manager on duty was very nice as well! I had a great experience and cannot wait do delivery of my new furniture! read more

While the store associates were very courteous and helpful and made our purchase a breeze, the delivery of our furniture has not been. Our furniture delivery (which was back ordered for a month and a half) was scheduled for 3-7. It is now 10:50 pm and we have been advised that they have one more stop before they arrive here. Really!!!!! read more

Exceptional Service!!! Delivery was amazing. We had the best delivery experience. They went above and beyond!!!!

Was not happy for many reasons. Haverty's was amazing. Sales rep Greg Williams helped us and was very in tune to our needs for all furniture. And the delivery service was impeccable! read more

I am NOT one to post reviews online although I do look at them before I make it buying decision, but after today's experience at rooms to go I feel I need to give this company and especially my salesperson Chad mckay special shot out. My family and I have been to every furniture store in town and never received this level of service. Chad was knowledgeable and extremely helpful with are buying decision.Rooms To Go definitely cares about their customers . I recommend if you are in the market for any type have home furnishings stop by Rooms To Go in Harbison and ask for chad. read more

While I really love the bunk beds I just bought for my boys' room, I have to say that dealing with Rooms to Go was a horrible experience! I walked into the store, in 5 minutes my order was totaled, paid for fully and delivery was scheduled. That is where the positive part of RTG ended. I worked tirelessly all week last week getting the room emptied, repainted, etc so that when beds were delivered, they could walk in and put them together. They arrived with only one set of hardware for two beds....this was on Friday, October 31 at 4:00. The customer service line was extremely rude and offered very little in the way of a good solution. It is now Tuesday, November 4th and finally after waiting all day, driving home from being out of town at the crack of dawn so I could be at the house with no idea when they would arrive after numerous calls to both the customer service line and the store directly the bed is finally being assembled. We even talked directly with a manager who assured us she would call the delivery company and find out the expected time and call us back and THAT didn't happen either. We bought furniture from a location in Charlotte about 12 years ago and had a great experience so it is a shame that this one was so unbelievably irritating. I could have driven to and from Charlotte to IKEA and had similar beds with a lot less stress! read more

Terrible customer service , there is absolutely no customer satisfaction. The beginning of July I came in inquiring about a sofa and a bed frame. A lady named Deloris Whitney helped me and for the most part she was great. She basically fed me a lot of lies, she assured that my things would be delivered in the same week as well as the Aviability of my items she assured. The day I moved into my apartment I called in to set a delivery date as Deloris instructed but little did I know I was in for an upsetting surprise. I spoke with the "Office Manager" named Jamia. She being very rude told me the next available delivery date would not be until the last week of July. At that point I had became angry, I explained how it was a huge inconvenience for me being the fact I work two jobs and I took off three consecutive days so I could have everything situatuated in my apartment. In all of my years I have never experienced such poor customer service, she had no compassion for me being the customer. I asked to speak to her higher up and she said "everyone else is just going to tell you the same thing". And to add to my frustration she then added that the sofa I was promised that was in stock was on back order up to three months. At that point I had enough of Jamia, so I hung up the phone and dialed customer service where they explained to me all of my options, which where substitution, or express shipping. So I rushed to the store to find the higher up. Once I got there I spoke with the manager named Chris and he was no better than Jamia. Just a terrible person who has no business working in customer service . He had no want to help me, he didn't care if I was satisfied or not. I left very frustrated and decided to call the cooperate office to file a complaint. After filing the complaint the representative forwarded my complaint to Harbison store's general manager and within 30 minutes I received a phone call from an associate from that store with a sooner delivery date. I did not get the sofa which was upsetting. It sucks that it took me to go through those measures to receive semi good customer service. I will never shop at that location again. read more