**One star -- beautiful expensive bed, unacceptable support system, and no meaningful help from Rooms To Go** We purchased the **King Size Mill Valley II Sleigh Bedroom with Storage** from Rooms To Go. At first, we were happy with it. It looks nice, the storage pieces are substantial, and the headboard, drawers, and visible parts of the bed feel like a quality product. Unfortunately, the support system -- arguably the most important part of any bed -- has been a major disappointment. The center support legs under the bed have hard plastic feet, and on our hard-surface flooring they slide, lean, and fail to provide stable support. The bed no longer feels safe or reliable to use. A Rooms To Go technician came out and was professional and courteous, and I appreciated his time. But the explanation we received was basically that the bed's support system works better on carpet and that the issue is the plastic support feet sliding on our hard floor. That answer is pretty astonishing. Hardwood, laminate, and other hard-surface floors are extremely common in normal homes. It's hard to believe that the intended design of an expensive bed is for the center support system not to function properly unless the bed is sitting on carpet. To be clear, I understand there are workarounds. I can add rubber pads under the feet, put the bed on a rug, or buy aftermarket support legs or other third-party solutions. In fact, that's probably what I'll end up doing. The issue is that I don't think I should have to modify or supplement the support system of a brand-new, expensive bed just to make it function properly on a common type of flooring. Rooms To Go told us this wasn't covered by warranty because the bed is considered to be up to the manufacturer's standards. They also said they don't offer a non-slip support solution and suggested we look online for a third-party product. In other words, we bought an expensive bed, the center support system failed to perform reliably on common flooring, and Rooms To Go's answer was basically that we need to solve the problem ourselves. The most frustrating part is that the rest of the bed seems decent. The problem is that the hidden support system is completely inconsistent with the otherwise quality appearance and price of the bed. A bed can look great, but if the support system is poorly designed or unreliable, that's a serious problem. Based on this experience: 1. I definitely wouldn't recommend the King Size Mill Valley II Sleigh Bedroom with Storage. 2. I wouldn't recommend Rooms To Go if you expect the company to stand behind an expensive furniture purchase when you actually need help. 3. For anyone buying their first expensive bed: Inspect the slats, support feet, center beam, and support legs. Make sure the bed is actually supported in a way that makes sense for your flooring. We wish we'd known to check that before buying. The technician and chat representatives were polite. My criticism is with Rooms To Go as a company and with the quality/design of this bed's support system. My wife and I won't do business with the company again. read more

We had the best experience with this place. Bobby D. greeted us at the door, we told him what we were looking for. He was very professional, He showed us a few different options, explained everything to us including the warranty, did not pressure us at all. Told us when our furniture would be delivered and it was delivered on time. This was after dealing with a different furniture place in town that had told us delivery would be in 2-4 weeks. After 6 weeks we still did not have furniture. Cancelled that purchase and went to Rooms To Go. HIGHLY recommend them!!! Go see Bobby read more

Came by here today looking for a new couch. They have a great Veterans Day Sale going on with 5 years no interest on purchases. Still thinking about if I want to spend that much money on a couch right now read more

Update to previous review. Tried to contact RtG and file request for repairs to our loveseats. I began filing these requests Fall 2024, first to the Extended Service plan and then to RtG. We purchased this furniture in Feb. 2024. So still under warrantee. By the time we got replies, the year had passed. Do NOT purchase from this company. POOR quality and POOR customer service. read more

Rooms To Go - Loveseat #1. Sagging seat, lost it's support in less than a year after purchase. - Furniture Stores Near Me - Murfreesboro, Tennessee

I need help from Rooms To Go in Murfreesboro. I purchased a couch from you about two years ago that is still under warranty. It recently broke, and after a 2-3 month repair process where the couch was taken in for service, it broke again in the exact same spot just over a week after being returned. We spent $2,000 on this couch and are unsure of what to do next. We plan to file another warranty claim, but we're concerned about going through the same lengthy and frustrating process again. read more

I placed order online and was redirected to a sales associate in Buford, GA. Problem started when I discovered items were available in a warehouse 15 minutes from my location. Instead, items are shipping from manufacturer. So what's the problem you ask? Several days delayed arrival. No tracking information available. Salesman in Bufford lied when I placed the order and said all items ship on Rooms To Go trucks, which meant they would have been assembled. Instead I'm paying someone $250 to assemble my furniture. Bottom line: go to your local store and DO NOT order online. read more

I love the sales and delivery experience, but not the actual furniture itself. My wife and I went to the store. Shannon introduced herself and asked us what we were looking for. We wanted a sleeper sofa. She tells us what Rooms to Go had to offer. The purple tags were available in sleepers. That was good to know. Then she let us shop around. There was no pressure to buy a package etc. We went around looking at the show room. My wife and I sat on them to test them out. Once we found what we wanted, Shannon took our payment. As for the delivery, we choose a date and time. We were told about the notification options. We got a bunch of SMS notifications, which was good! I was informed of a phone call, but didn't receive one. No matter there was a website to monitor the status of my delivery. Just like UPS or an Amazon delivery. The delivery guys were cool and professional. They delivered the couch I wanted and at the time I had scheduled. What looks pretty on the outside doesn't necessary looks good on the inside. The reason why I gave it three stars was the couch build and it's quality. The frame was made out of cheap foam and what looks like ply wood. Hopefully for the price, it will will last longer than the other people in their reviews. For the price I paid, I would've assumed better quality. I will try another place in the future. In summary, the sales and delivery experience was good. When it came down to the actual furniture, it was m'eh at best. read more

Do not purchase furniture from RTG. Money is their priority...not customer service. Stay away for this big box store. Would leave zero stars if that was an option. read more

Had such a rough/awful experience buying furniture until I met Jessica D. I unfortunately had to escalate my situation. But thankfully she is the one that swooped in to save the day. She is 100% the glue that keeps this place going. I had a roller coaster of an experience up until she stepped in. After that things were explained exceptionally, changes were made in a timely fashion, phone calls were answered/returned. pricing adjustments were made, and I finally left a happy customer. If I were just rating jessica and her out of this world customer service I would give 10 out of 10 everytime. My recommendation would be to clone jessica and let her run the store. Thanks Jessica read more

Rooms To Go - Store room ! - Furniture Stores Near Me - Murfreesboro, Tennessee

We purchased a sectional last year including the extended warranty. We explicitly asked if cat urine was included in the warranty as we had just moved from overseas and were worried about our cat's stress resulting in him mistaking the couch for his litter box. When that happened, we were told the warranty did not cover odor only stains which meant we had to replace the cusions. So we ordered them and waited... 1 month... 2 months... and now we are in month 3 with no cushions. We have called half a dozen times and visited the store on Medical Center Parkway twice to get help. We had multiple people promise to look into it and get back with us - none of them have. No empathy, no competence and no cushions. Total bummer as the couch was great. We will be in the market for thousands of dollars of new furniture in the next several years as we transition back to the US... zero of that will be spent with Rooms To Go. read more

Rooms To Go - Great couch, worthless warranty, zero help from customer service - Furniture Stores Near Me - Murfreesboro, Tennessee

Called my bother a liar and said he wouldn't let them put the couch together, which was not true AT ALL, and then wouldn't come back to put it together when I paid them to. Then would only offer to give me 50% of the money back because they "entered my residence" when the standard delivery is to leave it outside. So ultimately they walked an extra 5 feet. So unbelievably disappointed in the handling of this. read more

We ordered several pieces of furniture from Rooms to Go..spent several thousands. One piece was a $1,700 BUFFET and instead they brought a china hutch. We told them that was not what we ordered, they acknowledged that and left the huge piece of furniture here anyway. We called to try to get them to pick it up and they want us to keep their furniture here for months!! This is a HUGE piece I now have to store in my livingroom. In addition to that, they stripped all the screws on the dining table we bought to where we can never disassemble it when it comes time to move and left litter from them unboxing it flying around my driveway and on the street. Very very bad experience. Called customer service to at least get them to get the piece they brought in ERROR and not resolved. Spend elsewhere. read more

Buyer beware! This place is a joke! No wonder their furniture is affordable, it's because it is defective and after it is in your home and let them know something is wrong with it and they schedule an appointment they don't show up! I bought a bed there in January and I have been trying since February to get someone to come see what's wrong with it. One side of the bed sags and then there is a big lump in the middle of it and no matter how many you turn or flip the mattress it's the same way on the same side! I had an appointment for today that I made last month, and they called just now to let me know no one was coming and it would be the end of July! Not happy at all to say the least read more

This stores management is juvenile, and that's being kind. They didn't deliver a couch that I spent over $800 on on the day they promised. They also messed up the delivery location and had it going to a complete different state and then tried charging me an additional 40-50 dollars due to sale tax differences after my family had it placed for Murfreesboro. Jim is incompetent, I've never dealt or seen such asinine customer service. I took my business elsewhere, purely because nobody over here could own up to their mistake. Instead, they made it personal and kept blaming my own mother . Don't waste your time with this store ran by incompetence read more

They are the worst. They deserve zero stars. One couch broke just from sitting down on it. The repair man they sent out said there was nothing they could do. So we basically bought a hunk of trash. The other couch we got from their outlet was filthy and had dog kibble falling out of it when the movers carried it into our house. Disgusting. read more

We went in looking for a new living room set. We found exactly what we were looking for and Claudia was so helpful!

The staff and selection at Rooms To Go were great. Buying was a breeze. But let me tell you about their delivery service. It was terrible. I was told they would be at my apartment in the early morning hours, within a few hours time frame. No problem! I took a half day off from work. Lunchtime hits. Nothing. I made a phone call to inquire about my furniture. The woman said she would have to call the driver and then call me back. I never got a call back. I called AGAIN a few hours later. I was told the same thing by a different person. Thankfully, this one actually called me back, but gave me a new time frame altogether, almost 12 hours after the original one. Luckily, my employer is very flexible and i didn't get in trouble at work. However, the woman on the phone said that i would receive a phone call when the delivery truck was about thirty minutes away. So i proceeded to run some errands, since i had been stuck at home all day. I was at Starbucks when i got the call from the delivery truck that they were outside of my apartment! When i told him what the woman on the phone said about calling me thirty minutes out, he said "no, we don't do that." He did wait for me to get back home, and the delivery men were very nice. But when they left my apartment, I also hadn't noticed that one of the handles on my dresser wasn't even attached. They stuck it on there but didn't screw it in. So not only had I wasted an ENTIRE day waiting on furniture, but now i can't even open my drawer because there's no handle. If you can buy from Rooms To Go without needing their delivery service, go for it! Just be warned about that aspect. read more

Will not ever buy furniture from this place again. I was very clear on what I wanted in a couch and the sales person told me the couch that I bought checked all of the boxes and my biggest thing was I didn't want a leather couch that would crack/peel and he assured me no matter what I did to this couch it would not peel or crack. I have had this couch for 6 months and it's already peeling!!! I did get the protection plan thank God but that runs out in 3 years so I'm stuck with a couch that I paid $4,500 for that's already peeling within a 6 month time frame? Will not be back. They give false/misleading information about their products. read more

How can a company that doesn't stand behind their product stay in business? Both our bed and our sofa broke this weekend after just 2 years. We went to the Medical Center store and were told that if the replacement furniture arrives to their store broken, we bought it and must receive it. What!?!? In what other retail environment does this happen? Burnt pizza = send it back. Broken TV out of the box = full refund. Furniture arrives broken = Try again!! Clearly the Rooms To Go product has gone downhill along with the customer service. It's a shame that this beautiful building houses some shoddy furniture and backwards customer service policies. read more

It's been 5 months that I am waiting for my order to get delivered. No RETURN POLICY, so they can deliver what a junk to you. Do not trust store manager(Micheal) because he offered free delivery first but he charged me at the end. Record what they are saying to you. The Worst experience I have had. read more

BUYER BEWARE!!! BUYER BEWARE!!!!!!! BUYER BEWARE!!! DO NOT purchase from this company. I spent $3800 and I had to return it as they shipped a couch that had been patched. 3 months later I was relocated to Arkansas from TN and the foot rest on the couch started pealing. I contacted customer service who basically tells me touch luck as you are no longer in their service area and they have no technicians in this area and it is in your warranty terms and conditions - clearly this should be mentioned and initialized to confirm you understand this VERY important issue considering they only service 11 out of the 50 states (less than a quarter). Your telling me a company with 2.1 billion in sales - that's right BILLION can not partner with other companies to make sure their customers are taken care of???????? read more

If I could enter 0 stars i would. So far RTG delivered a recliner of a wrong color. The replacement delivered was damaged. Then they delivered a full set of a bedroom furniture, of which the only piece not damaged was the nightstand. They have rescheduled the delivery of the exchange on the morning of delivery and they have not delivered. read more

Ok, They need to give everyone a complimentary pair of sunglasses when they enter the store. The sun coming in through all that glass was blinding. I went to the back of the store to look at furniture just to avoid the glaring Sun. They do have a lot of nice furniture and the prices aren't that bad, it was really hard to spend any time shopping because of the SUN in my eyes. My husband had to act like a shade so I could sit in the chairs and try them out.. GET SOME TINT on all that glass people. I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. So, apparently this is a problem there as well. Oh well, Laz-Z-Boy got my money, I could see what I was buying. read more

I see reviews all over the spectrum here. So here is mine and you can take it or leave it. We just moved to TN from CO and had a limited budget for furniture since we were replacing our whole house worth. We went to every furniture store within a 60 mile radius of our house and saw every quality or lack there of and ended up at Rooms to Go in Murfreesboro. We ended up with a great sales guy, Noah, which we stuck with through all of or furniture purchases. First we ordered a whole living room set and then a master bedroom set. Then we changed out mind completely on the living room set after it was already loaded on a truck for that weeks delivery but the sales guy and the manager bent over backwards to get our whole change in living room sets switched out, given we now had to wait an extra two weeks but it was worth not making the mistake we almost made. While we were waiting for the living room furniture our master bedroom furniture came in and that delivery crew was wonderful and took such care. Later we noticed the base board was lacking some paint so had called it into customer service and they were going to have a new one sent out with our living room furniture. Then while we were still waiting on the living room furniture we made another trip to the store and got with our sales person for a dining room set and kitchen table and he was able to get that all added to our living room furniture delivery. Ok so here is where the story goes bad, the delivery people were now delivering over 25 pieces and only my husband was home and he said it was the most horrific experience of his life. Not to go into all the details, we called customer care and out of the 25 or so pieces 11 of the pieces now had to go back from damage the movers did. It does not end there, when they come back out with the replacement pieces the movers yet again damage three more of the pieces and scratch the hardwood and a wall. I called their customer service department again about all of the issues and the only thing they said is I had to jump through hoops with paperwork for a claim, pictures, and all had to be returned in one day. At this point we told them we don't want to put in a claim we never want your people in our house again. I am posting this a few months after our purchase and have to add a comment that the quality now is not very impressive either. read more

I did a internet order on 7/1/2022, they said it could not be delivered till 8/15 even though it was in stock. I waited till 8/15 then 5 weeks later the mattress started to get lumps in it. Tech came out & said it was defective & they would call within a week to replace for a new one. Never got a call so I called them this was mid Sept. Again I got a date of 10/24 for exchange. Went on this week & it showed delivery was now Sun 10/23 between 6-10PM, yes that is PM. I called & was told they can't change the time or date. I could wait till mid Nov but the same thing might happen. They informed me it has been too long since I purchased it to get my money back. This was their fault & I have to pay the price. The company should be shut down. read more

I would give zero stars if I could, their sales team sucks and are zero help and try to hook you into bogus deals. The customer care team is a joke when it comes to warranty claims, they will not honor your original price for anything or fix even the smallest of issues. Save yourself the externally frustrating headache and go to the many other furniture stores in that area. read more

THEY DO NOT STAND BEHIND THIER PRODUCTS!! I purchased a leather recliner in March and in August the color that I thought was the actual leather started to peel. Turns out to be basically paint over the leather. I called Rooms to Go they sent out technician to assess the problem. He came out took pictures said they would replace the that part of the chair. A week later I got a call an was told they do not warrant peeling. This is clearly a manufacturer defect. I purchased the extra warranty and in the process with them but it appears that they will not cover it either. $800 for a piece of crap. I will never shop there again. Be warned! read more

The staff in the store are great. The furniture quality is very good. However delivery and customer service are terrible. They set up my bed halfway and left a pile of wood in our bedroom. The only response I've gotten is that they will send me the pdf of the assembly instructions so I can do their job for them. After 2 phone calls, 4 online chats, and 2 unanswered emails I have still not gotten those instructions or any sort of resolution. I would try to put it together, but I'm pretty sure a piece is missing, which they haven't offered to replace. Save your money and go to a better store. read more

We spent several thousand dollars on a single order to furnish our new home. They charged high delivery fees for each item in the order, it took over a week to get it all, the largest piece was busted from the start and every subsequent visit resulted in another week of waiting for a resolution. Assuming they stick to the schedule and resolve the issue this next time, we'll have had Rooms To Go personnel to our house SIX TIMES over the course of seven weeks to get a single order correct. Though we've been on the phone with multiple customer service representatives regarding their failures no compensation or discount has ever been extended. My preference at this point would be to send it all back for a full refund, however the worst part is dealing with the company--so we'll cut our losses and NEVER patronize R2G again. read more

ATTENTION "DO NOT BUY EXTENDED WARRANTY " After 9 months we buy is 1 side of the sofa is getting loose and I call the warranty Co. 5 times no body answer calls after 10 days finally answer make the appointment for inspection and NO BODY SHOW UP , I call ROOM TO GO and the the manager try to wash his hands saying is a 3rd party . If ROOM TO GO take my money on the day we buy the furniture they have to responsible and not saying to keep call the warranty REALLY BAD EXPERIENCE AND A EXPERIENCE I PAY FOR ., account under Blanca Rodriguez ROOM TO GO MANANGER MURFREESBORO TN. read more

I bought a $300 Futon. It came, I put the frame together. Then took the mattress out of the plastic and discovered the crappiest sewing job I have ever seen (see photos) to close the open end if the mattress cover. Called customer service to get some money back, all they could do was give me half the delivery fee back ($40). When I asked to get a refund and return the futon, they transferred me to the Murfreesboro store. The store would only give the delivery charge back ($80). When I asked them to give me a refund and take the futon back, they told me I have to talk to customer service. They were just circle jerking me around and did not want to take responsibility for the poor product. I even sent them photos of the crappy sewing job on the mattress. I'm keep the thing an putting it in my garage and writing reviews on my experience everywhere I can. BTW: Futon and mattress manufactured in Mississippi. Not sure how the work passed QA or went by any other workers without getting tossed in the reject pile. So much for buying American. Never shopping at Rooms To Go ever again. read more

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The first two times I went to look at furniture, not a single sales person spoke to me- the only reason I did not give 5 stars. We picked out a bed for my daughter and before purchasing it I asked about return policy etc because of the terrible reviews. Bed arrived today. They delivered on time. Very friendly delivery guys. No damage to bed that we've seen. I'm glad I did not let all the one star reviews keep me from buying a bed here. And like I told the salesperson, I'd write a good review if it was a good experience. read more

Sucks! I wouldn't buy a light bulb from them. They have very cheaply made furniture. And this is the pictures of the second one after arguing with customer service read more

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Prices were pretty decent. Prejudiced undertones when it comes to serving their customers though. We were in the store for an hour without anyone on the floor offering to assist us, while other shoppers were eagerly tended to. There were many service members sitting around waiting, but avoided conversation and greetings when our gazes met. read more

Sawyer from the Murfreesboro store was able to help me find the exact living room set I wanted! We started in the chat, and he then called me to finish the transaction. Great customer service! read more

This place and associates is a scam, plain and simple. Avoid this at all cost, because you will not get what you paid for. We purchased furniture and paid for delivery and install thinking we would get a full install for the products. When then they came and delivered these products my wife accepted them and our furniture was placed in our living room(first room in the house) and until my wife asked them to install and unwrap the furniture like we paid for they only unwrapped the furniture and again when my wife asked if they would install and arrange the furniture like we asked they told my wife they are not allowed to as soon as they unwrap and unbox the furniture. We later receive a call from Rooms to Go and were asked how everything was, we obviously told them how upset and unhappy we are that they did not install the furniture like we paid for and the associate on the phone told us the delivery driver stated in the notes that my wife did not want install done and only drop off. This company is a SCAM and is taking advantage of people during this National Pandemic. They will not refund the amount we paid for delivery and install and they will be happy to take your money and laugh in your face. AVOID ROOMS 2 GO. read more

This place isn't even worth of one star.. we bought a bedroom set back in January.. (it was expensive) It was missing a piece, almost four months later we still do not have the correct piece! We have dealt with countless customer service reps, had to take off work countless times for them to come install said piece(which was the wrong piece every time) we finally had it so we drove 35 minutes to Murfreesboro to speak with someone, told them what happen. All she had to say was the part was ordered. So a month later we received part, it was the WRONG Piece, for the third time! All we want is the correct piece, so we can move on with our lives and never do business with them again! This place is the worst company! read more

Mac was a great sales rep which is why I gave a 2* instead of a 1*. When we went back to get everything finalized after closing on our house we had a lady who was also really nice but she had to defer to a supervisor. When running financing we were told we were approved for one amount. After they set up a card in our name and financed for one item they told us we were actually approved for 2k less than originally told. When I asked the supervisor for a deal he basically told us it wasn't their fault what we were approved for. He apologized for the miscommunication but said there was nothing he would do to make up for that mistake. He also advised us we should have ran it separately instead of together. Was not told this during the process until after. Due to Mac and Melody being so good we decided to go ahead and just pay the difference despite his attitude. After everything was paid for they informed us several items were back ordered until October. Would have been nice to know before credit was ran and items were paid for. Was assured the items would be in by end of month and if not the order could be canceled and refunded. I won't be visiting this location in the future and recommend if you shop here you really double check what you're told. read more

We bought 3 identical sofas from rooms to go. We also bought their 3 years cleaning and defection warranty. Shortly after a year one of the sofa started slumping in at the middle. I called their customer service to start a claim and they transferred me to their warranty company. A claim was made and it took 1 month for the 1st available slot for a technician to come out to inspect the sofa. He attempted to repair the sofa but the problem persisted and was still slumping in the middle. He made note of the issue and said someone from customer service was gonna call me back to let me know what they were gonna do for the issue. A week passes and I decided to call customer service back and they replied that the repairs were made. So they gave me the run around and send me back to the warranty company. I stated what happened and 2nd claim was made for reinspection for the same problem. I was promised a supervisor technician was gonna come reevaluate the problem. It also took another month for this re-evaluate appointment. When the technician finally arrives it was the same technician that came the 1st time and he said the same thing and that I needed a new sofa and their was nothing he could do and he was emailing his supervisor about the issue and told me I was gonna get a call within a week. A week passed and I called customer service and told them the issue and they replied it was is the service department and waiting a finally decision. I told him my sofa is here out of commission for 2 weeks so how is it in service department. They said their customer service manage was suppose to call me back. read more

Customer service is awful. The frame of my couch broke within a year, I had bought warranty, had someone come out and tell me that it was manufacturing error and cheap wood. The customer service lady called me and very RUDELY told me I said things I did not say and said it was not manufacturing. Therefore they will not replace it. She would not let me talk to her her supervisor and they were very unhelpful. Why buy a warranty when they will not help you? Very frustrated and never use them for furniture, I will not ever again. read more