Travis was not only very professional but genuine. My daughter got hurt no fault of the store and…read morehe was truly concerned. He was knowledgeable and helpful through the whole experience and when she got hurt he understood and there was no sales pressure. We returned the next day and picked up where we left off. More like lost friends than a salesperson. Truly appreciate the entire experience and very excited for the bed to be delivered

If I could give this store more than a 5 out of 5, I would! My husband and I had a particularly…read morechallenging return situation and Travis (store manager) was BEYOND helpful! The assortment at this store is also huge compared to others in the middle Tennessee area that we have visited. I can't say enough positive things about the team members at this store. They care about their customers and strive to make things right. We will drive all the way out there again from our house for our future purchases!

I live in WA state and found a piece of furniture from Head Springs Depot on a random search for a…read moresideboard. I reached out to ask some questions, and the communication back and forth was always kind and helpful and quick. My sideboard arrived with white glove delivery in perfect condition. The quality and look is even better in person! Every step of the process was seamless and professional. Highly recommend whether you live locally or out of state.

Tucked near downtown Franklin is this treasure chest of decor. Fabulous unique pieces that are…read morealways changing. Friendly and knowledgeable staff. Reasonably priced furniture for great quality. If you are in the market for new pieces, make sure you stop by and check them out.

Wow... just left Mattress Gallery Direct to initiate a return for a mattress I purchased last week…read moreand ended up not needing so i never took delivery. They wanted to charge me 20% of the overall cost - roughly $100 - because they "held" the item awaiting my delivery the last 10 days. They ended up charging me only 10% - but still I had to pay $53 for an item that never left the store !! I told the manager he really should make that policy clear when someone purchases from them, and he said "it's written on the receipt "... Yep in the teeeeeny tiny fine print that NO ONE would ever bother to read or probably cant even see to read anyway because its written so small. The salesmen there are very nice and helpful... its not their fault. The mgmt there could care less about their customers and the store just scammed me outta $53. UGH DONT GO THERE !!!!! I'd rather pay more at a place like Sleep Number who actually care about customers and go above and beyond for customers' satisfaction... so... ya get what ya pay for at Mattress Gallery Direct. And that is a raw deal

I Wish they would Actually stick buy their word, and be honest in their sales tactics. Nicest guys…read morebefore you buy then go completely two faced if you have a problem. I came to them with a bad back and said I needed their best mattress that wouldn't break down on the edges. They showed me the Englander aloe Vera special mattress that would "never" break down on the edge. And they said it has a 15 year warranty. Well 4 months in and the side collapses, I call and the warranty says if there are any stains at all on the mattress it will not be honored, if there isn't a visible measurable sag of over two inches it's not honored. With no one on it, you can still see a dent, it's not two inches, but then you lay on it and the side buckles. They have offered no help and now my back problems are worse. If I was a wealthier man I'd sue them, other industries have Laws to protect buyers from bogus warranties. Example: if you put new tint or wheels on a car and the engine breaks down they can't say your car isn't under warranty because cosmetic changes do not effect the function of the car. But of course if I was a wealthier man I wouldn't have given my business to such swindlers. Want a good review Rick? Honor the warranty that you say it has instead of weaseling out of it with semantics and dishonesty. GARBAGE COMPANY!!

We purchased a king size mattress and box springs from Mattress Firm (our third purchase in as many…read moreyears). Today it was delivered by two very professional men, Henry and Furman. They were on-time, courteous, very careful about not damaging the walls or floors, set up the mattress set and took away all the wrappings. There is a reason we keep going back to Mattress Firm. Quality products, competitive pricing, first class delivery and set up. Henry and Furman were two of the team that exemplified that.

Better, Healthy and quality is within this store. Selling a happy sleep not just a mattress.read more

Recently purchased a mattress for my son's apartment. William was great to work with and didn't…read moretry to oversell us on the mattress knowing it was possible we would only use for a year at college. They had the mattress in the warehouse and offered to hold until we needed and ship to the store. Everything worked out perfectly. Only thing that could have been better is if they had a store in Knoxville that I could have had delivered to. Overall, pleased with the experience. Thank you!

In my opinion "Billy" didn't honor my warranty problem on the most expensive mattress there. The…read morebed I paid an extra $800 for wasn't the bed I agreed on when delivered. After many heated conversations with this owner he said he would " have me arrested if I come back on the property ". I will never deal with this business again. My word of mouth in the very beginning brought this company many sales.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

We've bought so much furniture from this Havertys over the past five years! And we've never been…read moredisappointed. Rather than using a third-party delivery company (that may or may not be trustworthy), they use their own employees to deliver and install your purchases. And they've never damaged anything in our house. The bedroom suites, the kitchen table, desks for both offices, and even the magnificent dining room table that seats 10 has been durable, functional, and timeless. We stopped by and bought more furniture for our second home, and the employees were helpful but not intrusive, and the experience was wonderful as always.

Never thought I'd be raving about a furniture store - I hate shopping for furniture - but Jan…read moreMcDonald left me no choice. I walked in the door, and Jan immediately greeted me. I think she could sense that I was on a mission and asked what I was looking for. She raced me around the store and in less than 5 minutes showed me only the pieces that were close to the dresser I was looking for. Ultimately, I purchased somewhere else since I didn't find something that fit the style and limited space of my apartment, but this was by far the best shopping experience I've had anywhere. The prices are on the higher end here, but the quality is much better than Rooms to Go or Ashly's. I'm confident that the dressers I looked at here would last many years.

I buy all my mattresses from here! Have been for 10 plus years! Super affordable and quality…read moremattresses ALWAYS! Plus customer service is top tier!

Great staff! When I purchased a mattress for my father, and last minute couldn't pick it up, they…read morehad it delivered within hour at such a small charge. Couldn't be more pleased with this company!