Shopping for a mattress is stressfully and equivalently like shopping for a used car. You always…read morefeel like they screwed with you after spending thousands. The mattress industry really earned a greasy reputation over the years. The salesman at Sleep Outfitters changed my view. Buying a mattress and foundation from here is like shopping at an Apple Store. We only had a few minor hiccups on installation (see details below). However, based on my overall experience, I did not deduct any stars. An interesting point, I was not looking to shop at Sleep Outfitters. I was actually looking for another store and went in there by mistake. I never did make it to another store. PLUS, they take proper COVID precautions and we do not shop anywhere that does not take (through real actions) the pandemic seriously. The sales people were fantastic and patient as we explored going between a hybrid mattress with an adjustable foundation (base). As we just hit our 50's, w found a need to really invest in a solid solution to improve our sleep. They were not pushy and understood that I would not be making a $6,000 plus decision on an impulse and would need to sleep on it. Knowing that, they were still incredibly helpful. The store is very low frustration, well organized, and is like shopping very high end. The only issue we hit was with the installation. Delivery was very fast at just two days. However, when installing our tempur ergo base, the delivery team 1) did not screw in the legs all the way, 2) did not really fit the base within the frame appropriately (my opinion), and 3) did not fully install one of the under bed lights (different color temperature and left it hanging). The tech support from the store was great (thank you Austin) as he got me additional legs immediately. I managed to fit the bed better within the frame myself and I still need to resolve the under-bed light issue after I read the manual and do some research. Minor issues really. Just be on the lookout during installation. Overall 5 stars for sales, delivery, and post installation support. As an FYI, I do not personally know anyone who works at this store or for the company.

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

We met with Rick a general manager who show us three different mattresses that we could lie on and…read moresee if they fit our firmness level. We selected a mattress that we both liked and he was able to give us a very good price. We got a mattress, box springs, frame, delivery and take away of our old mattress all under $1000. If you're looking for a mattress go by the Medical Center location and let Rick find you a mattress!

We got a great deal on a quality mattress. Our salesman Zach did an excellent job showing and…read moredescribing each product. Highly recommend Mattress Gallery Direct

I have been a customer of Mattress Gallery Direct for over 15 years. During this time, I have…read morepurchased 5 mattresses. They always provide fair pricing, great quality and exceptional customer service. Their product selection has something for everyone. The sales staff is very knowledgeable and will help you find the right mattress for you. The delivery team are very nice and professional. I can't say enough about them. If you are in the market for a new mattress you wont find a better group to work with than Mattress Gallery Direct.

When we walked into the store, it was completely empty and due to its lack of people we thought we…read morewould have direct help from an employee, but he seemed like he did not even care to help us. We had to go up and ask him and he did not look willing and ready to help. Once we purchased one, he said he would help us load it and he did to an extent. Once he put the boxspring on top of the car he said he needed to get something from inside, quickly disappeared, and never came back. I'd say the customer service was completely subpar and if you are looking for someone to help you with all of your needs I would not recommend this place.

**One star -- beautiful expensive bed, unacceptable support system, and no meaningful help from…read moreRooms To Go** We purchased the **King Size Mill Valley II Sleigh Bedroom with Storage** from Rooms To Go. At first, we were happy with it. It looks nice, the storage pieces are substantial, and the headboard, drawers, and visible parts of the bed feel like a quality product. Unfortunately, the support system -- arguably the most important part of any bed -- has been a major disappointment. The center support legs under the bed have hard plastic feet, and on our hard-surface flooring they slide, lean, and fail to provide stable support. The bed no longer feels safe or reliable to use. A Rooms To Go technician came out and was professional and courteous, and I appreciated his time. But the explanation we received was basically that the bed's support system works better on carpet and that the issue is the plastic support feet sliding on our hard floor. That answer is pretty astonishing. Hardwood, laminate, and other hard-surface floors are extremely common in normal homes. It's hard to believe that the intended design of an expensive bed is for the center support system not to function properly unless the bed is sitting on carpet. To be clear, I understand there are workarounds. I can add rubber pads under the feet, put the bed on a rug, or buy aftermarket support legs or other third-party solutions. In fact, that's probably what I'll end up doing. The issue is that I don't think I should have to modify or supplement the support system of a brand-new, expensive bed just to make it function properly on a common type of flooring. Rooms To Go told us this wasn't covered by warranty because the bed is considered to be up to the manufacturer's standards. They also said they don't offer a non-slip support solution and suggested we look online for a third-party product. In other words, we bought an expensive bed, the center support system failed to perform reliably on common flooring, and Rooms To Go's answer was basically that we need to solve the problem ourselves. The most frustrating part is that the rest of the bed seems decent. The problem is that the hidden support system is completely inconsistent with the otherwise quality appearance and price of the bed. A bed can look great, but if the support system is poorly designed or unreliable, that's a serious problem. Based on this experience: 1. I definitely wouldn't recommend the King Size Mill Valley II Sleigh Bedroom with Storage. 2. I wouldn't recommend Rooms To Go if you expect the company to stand behind an expensive furniture purchase when you actually need help. 3. For anyone buying their first expensive bed: Inspect the slats, support feet, center beam, and support legs. Make sure the bed is actually supported in a way that makes sense for your flooring. We wish we'd known to check that before buying. The technician and chat representatives were polite. My criticism is with Rooms To Go as a company and with the quality/design of this bed's support system. My wife and I won't do business with the company again.

We had the best experience with this place. Bobby D. greeted us at the door, we told him what we…read morewere looking for. He was very professional, He showed us a few different options, explained everything to us including the warranty, did not pressure us at all. Told us when our furniture would be delivered and it was delivered on time. This was after dealing with a different furniture place in town that had told us delivery would be in 2-4 weeks. After 6 weeks we still did not have furniture. Cancelled that purchase and went to Rooms To Go. HIGHLY recommend them!!! Go see Bobby

I recently purchased 2 Tempurpedic mattresses, one queen and one full. I also purchased a set of…read moresheets for each. The mattresses are fantastic. They have minimized my back and hip pain which in turn has led to a much better nights sleep. However, the sheets (Sleepys Cool Stretch) are a problem. Both sets have a fitted sheet that extends a good 6-8 inches beyond the edge of the mattress on both the length and width. The flat sheets are ridiculously wide, but I can tuck away the extra TWO FEET of material and deal with that. One would think that a full fitted sheet would be sized to fit a full sized mattress. The mattresses deserve 5 stars, but the sheets 1 star.

I was at Starbucks and noticed a Mattress Firm store right next door. I needed a mattress and box…read morespring so I went in. The salesperson was informative but not pushy. He explained my options and I got exactly what I needed. The delivery guys were professional, courteous, and efficient. Very satisfied!