First the service is friendly and responds positively and promptly. My brother and I have purchased several times from them. My friends also agree with a positive shopping experience here. They have a wide selection to fill your apartment, bungalow, rental, or your home. I have purchased several beds and sofa sets in the past. Basically no pressure shopping here unlike nearby furniture shops. I recommend highly!! read more

Went here on Thursday July 16th 2026 with my mom to look for a couch or recliner for my room. On our way back from another furniture store, I saw a sign for the coastal grand mall, which is where this store is located and decided to stop. Entered the store and was greeted by a friendly woman who helped us. She left us alone as we walked all around the store. Found a few and lots more couches that I liked, and at least 2 of them was pieces that were sold separately. Loved the choices here, and even the colors like the greys and browns were different and lighter and brighter! Showed the sales agent that helped us in the begining and she guided us and told us what came separated. Plan to be back soonish if there is a sale going on and hopefully have my new couch soon! Will be back! read more

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Sales Associate, Mr. Skylar Jones, of the Mrytle Beach SC was tenacious, helpful and patient. Skylar was kind and easy to work with. It was because of his efforts and help, I decided to do business with the Mrytle Beach SC RTG. read more

Rooms To Go - Sales Associate, Mr. Skylar Jones, of the Mrytle Beach SC was tenacious, helpful and patient. - Furniture Stores Near Me - Myrtle Beach, South Carolina

I found my perfect dining table here. I wanted something different so I integrated rolling side chairs and captains chairs on both ends. I love the way it turned out. I also found a small table for my kitchen nook. read more

Rooms To Go - my dining area. I like the rolling chairs for the side. Two captains chairs for the ends and the color is furniture compatible. - Furniture Stores Near Me - Myrtle Beach, South Carolina

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Do not buy the insurance if purchasing furniture from Rooms to Go. It is not worth the money as their insurance carrier will not cover damages to furniture. read more

Unfortunately I would never advise anyone to ever buy anything from this company. I have spent literally almost 10,000 maybe more on products there and all I needed was the name of the part that was broken on my Couch so I could go purchase it myself and hire someone to fix it and they refuse to help me. Can I ask what having a warranty has to do with a company telling their customer what part is broken on their piece Of garbage (discontinued might I add as all their marked down overpriced crap is) so what they are saying is even if you have spent thousands of dollars there being a loyal customer, because I didn't pay $200 more I am not allowed to be told what part is broken on my Couch.... What kind of company is this? Don't ever buy anything here ever I promise you they don't care about their customers or their reputation all they care about is money read more

Rooms To Go was a very pleasant experience! The people were very helpfhelpfiul with all your needs. They had a large variety of things to choose from from small lamps to California king beds they got it! The value and service were all very good. I would recommend rooms to go myrtle beach read more

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My boyfriend and I have now been in twice in a couple weeks for purchases because of the prices and SAMIRA!! She has been absolutely fabulous. She talks to you like a person not a sale and was the perfect amount of helpful and checking in without bombarding. We bought a couch and mattresses from her so far and I'm sure we will be back to finish furnishing our new home read more

Today Sat July 26 I walked into Rooms To Go Myrtle Beach location. 15 sales people all sat at a table near entrance. Not one asked if I need help . I asked the girl sitting on a sofa for help she said she only does outdoor. On the way out a cursed them out for not helping me. Don't go there no one will help you. read more

RTG responded to my review and was very helpful in making things right! They provided a replacement or reselection but it was determined that it was a defect. read more

The service which we received was great! The problem which I have with Room to Go is with their Rooms to Go credit card through Synchrony Bank! They charge you a fee of $1.99 a month to send you a bill! So much for their advertising free interest! I have Synchrony credit cards with other companies and this has never happened! Very poor business practices! I would have given a 5 rating before the $1.99 charge! read more

I purchased a 3-piece outdoor patio sectional from Rooms To Go and was initially happy with my purchase, until I needed help maintaining it. After the sale, I visited the store to ask about the proper way to clean the cushion covers. I spoke with a store associate, Ashley Saunders, who confidently told me the covers were machine washable and dryer safe. I was surprised, but trusted her advice since she works there and should know the products they sell. Unfortunately, that advice completely ruined my cushions. After washing and drying them on a delicate cycle, every single cover came out damaged, zippers broken, fabric frayed, and seams torn. I reached out to the store and spoke with the manager, Skylar Jones, who was not helpful at all. The best they could offer was a small discount on entirely new cushions and covers, despite the fact that I followed their staff's guidance. Rooms To Go clearly does not train their employees properly and takes no responsibility for the misinformation they give customers. Extremely disappointed. I expected better support and accountability from a major retailer. read more

Rooms to Go does not honor their warranty. Guardian, RTG extended warranty company, does not honor their warranty either. Oct. 2024, I bought a child's bunk bed set with stairs. My 7yr old grandson tripped up those stairs twice. Each time a safety rail gave way. Once he rolled across the bed, and that safety rail gave way too. My grandson fell off the bed! Neither RTG or Guardian will honor their contract! RTG technician said the bed cannot be repaired, but neither RTG nor Guardian will replace the bedroom set as the contract states! read more

Rooms To Go - Safety rails broken off top bunk, and stairs - Furniture Stores Near Me - Myrtle Beach, South Carolina

We purchased a couch from rooms to go and needed a replacement mattress and when we did we asked if we needed a replacement mattress we could always come in and order one. Now they will not support this or help us order a new mattress. Disgraceful. read more

Have had my "leather" recliner for about 2 years, bought the protection plan. Color is coming off the leather already, claim was denied. Not happy. Update, they are replacing the chair, picked out a new one today for delivery next week with pick up of the old. Thank you very much. read more

Their staff are scammers. NEVER get the Guardian warranty. It is a pure scam and they know it. They will try to convince you that you get a whole new couch, when in reality all they do is send someone out to spray liquid on your stains to make them worse. The worst value and the worst employees I've ever had the displeasure of dealing with. Never again. read more

Jane was AMAZING! From the time we walked in the door she greeted us with a warm welcoming attitude. She had an answer to every question & went above and beyond to help us make the best choice for our self. She broke down payments & didn't leave anything out. She made us feel good about our decision. We will definitely come back to work with her again. read more

Rooms To Go - Furniture Stores Near Me - Myrtle Beach, South Carolina

I had a great experience here while looking for a sofa for my apartment. When I went here in the summer of 2023, staff members Jane and Susan were both extremely helpful and patient. (Jane helped me with info the first day I came in, and Susan helped me the day after that, when I actually bought the sofa.) The sofa I decided on was reasonably priced and high quality. Then, the delivery guys who dropped it off and put it together in my apartment were timely and efficient. All in all, I'm a very satisfied customer, and I recommend this store for furniture shopping. read more

Let's get things straightened out right now! I wasn't looking to buy anything today. Wife said we are just looking. $4200 later. Bob Beading was very helpful in my spending process. No pressure sales, wife told Bob what she was looking for and 3 sectional sets later, Bob is telling me it's in stock and available for immediate delivery and if you choose, 0% for 60 months. Great job Bob! Ask for Bob Beading by name! He only works 3 days a week so maybe you'll get lucky! read more

Rooms To Go - Furniture Stores Near Me - Myrtle Beach, South Carolina

Great experience! Mary greeted us asked us what we were shopping for. She lead us in that direction and was there when we needed her. (and we needed her plenty.) She was fun funny attentive and very knowledgeable. We did something we hardly ever do, we made a large purchase on our first store visit bc of Mary's great customer service. She didn't hover or pressure. I highly recommend Rooms To Go and super highly recommend working with Mary. Thank you Mary. We will be back to see you for our next room purchase. Joanne M & Sonia L I'll add photos after delivery and set up. read more

Rooms To Go is a great example of what happens to a good small business that grows into a monster with a hunger for more cash that is so strong it cannot get enough to eat--so it dines on the wallets of their own customers. We had spent thousands of dollars at their Myrtle Beach location for twenty ears. When we purchased a new home in Little River, we again visited this store to purchase all new furniture for our new home. Before we were half through ordering everything, it was brought to our attention there is a separate delivery charge for EVERY SINGLE ITEM!. They also tax for the delivery charge. I am a War Vet and it was during their Veteran's Day Sale. No Vet Discount. No break on the massive delivery Charge. We had already spent hours there with our go-to sales agent--so I did not cancel the order. They told us that was the new company policy. Sorry guys--that's not my policy. The manager actually told us the prices at other stores might be cheaper, but they made it up on delivery charges. That was a lie. We paid less at the other store. The mark-up on furniture is a total rip. We finished our shopping at a different store that had one very reasonable delivery charge for whatever fit in the delivery truck, and were told had we purchased the entire house full of furniture it their store--they would have not even charged us for delivery. Lesson Learned...I always check YELP REVIEWS before I hold my wallet up to my head and pull the trigger. You are doing that right now--wise choice. read more

Today I met Frederick Vansant my Sales Associate at the Myrtle Beach SC Rooms to go showroom. What a gem he was! We only purchased a few small items but he gave us such great service you would have thought we spent 10 times the amount. Frederick was pleasant, informative, friendly and understanding of our special needs. He didn't try to push a sale on us or pressure us to purchase . I felt very comfortable with him and his easy way of doing business. I will recommend him and Rooms to go to family and friends. For once furniture buying was a great experience! We will be back for other future items. Thank you Frederick you rock! Sincerely, Robin Peterson read more

very poor service people just want to sell you stuff and never has back up Brand New tv stand and it broken i been waiting for replacement for 7 weeks!!!! This is CRAZY I wish I could give no starts read more

After a less than favorable experience at Garden City Furniture, we put our trust in Mike at Rooms to Go! Actually, we liked him because he didn't follow us around trying to convince us everything was great. We found what we liked, had a friendly conversation about family and relocating to the area, paid for our couches, and he told us the scheduled delivery date and time (window). Shocker, our couches arrived exactly when he said they would! read more

Rooms To Go - Ta-dah! - Furniture Stores Near Me - Myrtle Beach, South Carolina

Rooms To Go Furniture Store - North Charleston only cares about making money & not about their customers. My husband & I moved to SC recently & purchased a King bedroom set online and wanted to go check out the display in store. Upon showing up at the store we were greeted by a sales rep by the name of Aubrey. I asked if they had a display of the set we purchased and wanted to get some info as the website did not specify if this bed needed boxsprings. I explained my husband is a medically retired firefighter, had a house fall on him... etc. & that I was in a terrible car accident a few years ago leaving me with forever injuries that makes it tough for the perfect sleep. I also let her know we have been through several different styles of frames & mattresses these last few years trying to find the perfect one. Seeing as we tried everything but an adjustable frame she showed us one on display & told us if we didn't end up liking it we can return within 30 days for a refund. THAT WAS A LIE!!!! I went on to asking her how popular these adjustable frames were and if many people return them and she said no because they end up really likening them. Said if she could afford a frame herself she would get it because a family member of hers has the same one and loves it. I said I guess since we need a frame and can return it if we don't like it we can give it a try!!!! We had it for only a week when we decided it wasn't going to work for us & tried to start the return process. I texted Aubrey again to ask where the info is as I did not see anything in our paperwork stating specifically that adjustable bases could not be returned. She is the one that LIED to make the sale and she is the one that told us if we were unhappy we had 30 days to return it for a full refund. If we had been told otherwise we would have spent $200 on some boxsprings & saved the $3k spent on the base.... My messages went unreplied to. I was unfriended and blocked on fb. After that I decided to call the store. Not their problem. Told me that the manager was not willing to take the return even tho I was given false info from the sales rep & to take it up with cooperate. I was on the phone with corporate for 43 minutes just to be told that they were not willing to take the return regardless of what I was told , but she would be able to offer a trade. With this trade they would take the adjustable bed frame and allow me to use that credit to purchase something else in the store for more value and pay the difference. How can you go from not accepting a return because you can't resell a "used item" to taking the item back for a trade to resell the "used item?" I explained we already spent $3k on the bedroom set and asked if they could use as the trade. Nope. I would have to make another purchase (for more money)... I even offered to pay a restocking fee for them to come get the frame as we were sold this on lies and broken promises. She said she could not do that. I said ok so I'm just shit out of luck? I explained we had no more money to spend in our budget & it was bs that they conducted business this way as I was not the sales rep that lied but I was the one having to deal with it. The store manager had called me again a few days later acting like he genuinely cared about what happened, only to belittle me & talk to me like I had no idea what I was talking about. Asked what he could do to make things right. I was willing to pay a pick up and restocking fee as it hadn't even been used for a week!!!! We slept on the floor & put the frame in an unused spare bedroom when we decided it wasn't going to work for us. It still looks brand new. I even offered to find a way to drop the frame off at his store!!!! They really know how to gaslight you into thinking they are actually going to fix the issue... when in reality they don't give a crap about their customers. He told me to give him till that Saturday as he would personally reach back out to me to resolve the situation as they didn't want to loose my business. He ghosted me. Funny tho, I was told that it is up to the store manager what it returned & that if he wanted to do the right thing he could he just didn't want to. I get being a business, but what rooms to go did to me was very unprofessional. I will NEVER support rooms to go , no matter where I live . I will NEVER recommend R2G for any of my friends or family members looking for furniture etc. -- feeling disgusted. read more

We were greeted by a very nice salesman, , Johann Jones. We told him what we were looking for in a leather recliner. Our experience was swift & we're happy with what we bought. Received the recliner in exactly one week from the purchase. Definitely recommend this store & salesman! read more

You're not going to believe this. Do NOT BUY FROM RTG! The bottom line is that if they send you broken furniture, you are stuck with it even if you purchase their expensive extended warranties. We ordered quite a bit of furniture in October 2021 from RTG INCLUDING the extended warranties. Some of the furniture came in November and the back-ordered piece came in December. We ordered a top-of-the-line triple powered recliner which was delivered with a broken component. It is important to mention here that I have a back problem which is why we saved up for an expensive recliner with a massage feature and lumbar support! On November 5, the repairman came to fix broken components on 2 pieces including the recliner. He said he needed to order a replacement part. We did not hear from anyone and so I called customer service on January 11, 2022. Mary said she would contact the vendor for a replacement. Once again did not hear from anyone so I called again on March 17 and spoke with Dawn who couldn't help me so she sent me back over to Mary. They said they would have their Buyer research a replacement chair. She called back a few weeks later to say they were unsuccessful but that I could re-select another recliner. I told her that I had already been looking but they did not seem to have any triple powered recliner left. She said inventory changes all the time and asked if I would be willing to look a little longer and call back if I end up with "no options". I agreed. After months of checking their inventory, I called back on 7/9/22. After 18 minutes on hold, I spent a confusing 20 minutes with Deza telling me that my only option was to select other furniture. I shared with her that we already outfitted a large part of our new home with thousands of dollars worth of their furniture and didn't need any other furniture. I ended up asking for a supervisor only to get Carlos on the phone with a tone that accused me of waiting too long to contact them. Really? They dragged me along for 9 months and now customer-no-service is implying that I am to blame? I said "let me see if I understand this correctly. You sent me broken furniture and my only option is to exchange it for other furniture I don't need because you do not have any other high-end triple recliners?" He replied, "if you send it back you will be charged a 20% restocking fee." So now I am researching every consumer advocacy group I can file a complaint with including the BBB. Buyer beware- do not buy from RTG because even if the furniture is broken upon delivery, you lose all of your money. read more

DO NOT GET A WARRANTY FROM ROOMS TO GO Here's our current situation. Last year we bought a $1200 electric recliner, with a $200 warranty, for our 89 year old father, who lives with us. He's slept in a reclining chair for the last twenty years due to a broken neck back then. As stated, the chair has a warranty and has now stopped working. A claim was filed November 3rd. It took a week to hear back and set up a claim. A repair guy came last Thursday. He had no parts and no way to make a repair. He said it would be up to 90 days to get parts. NINETY DAYS. Calls to RTG and the warranty company to get a temporary chair fell on deaf ears. They're blaming each other. In the meantime we have to prop him up in a bed and block him in with pillows and a bed wedge. We have purchased three rooms of furniture plus a baby bedroom set from them since 2017. This level of service and respect is absolutely horrible, HORRIBLE. As stated above do not get a warranty from this company. read more

This review is not for the store but for RTG customer service. My recliner broke in early April 2021. I call RTG Customer service to report the problem, was told to send pictures, I did that and it took 2 weeks for them to setup an appointment 5/13/21. The repair man said it was a power supply part and would order it. This took almost five weeks to get the part, i set up for another appointment 6/30/21 repair man came it was the wrong part.I called RTG on this day and was told they could not do anything until they received the report from the repair man.I was called 3 days later from RTG and was told the parts were on order 7/3/21. I called today and was told there is no information on there parts. I understand the supply problems with this pandemic but this is ridiculous.......... read more

Rooms To Go - STUCK - Furniture Stores Near Me - Myrtle Beach, South Carolina

I purchased a Cindy's Crawford leather couch & loveseat recliner costing @$4k from Rooms to Go,, Myrtle Beach using the Synchrony - 0% financing. The furniture was delivered 9/14. I started questioning after 2 weeks because the leather had completely loosened and lost all shape. Even where your legs rest. I reported it less than 30 days from purchase when you are supposed to have a return policy. I was told that I would have to have one service call. The serviceman came out and attempted to add extra padding in the leg reclining portions and used a heat machine to try to shrink the leather back into shape. Yeah come that's pretty scary . Obviously it took about 3 hours for it to look worse than when the repairman had even come.. I called and asked them to return their furniture immediately. And I have been in contact with Synchrony who has filed a 90 day dispute in which time I do not pay and with the Better Business Bureau . I've called Rooms to Go Myrtle Beach 3 additional times and no one has bothered to return a phone call.. Tonight I insisted on speaking with a manager who refused to give me his last name . He said that he is the only David that is there. I told him that I wanted the furniture removed and that I had no intention of paying for it and that I have a dispute with Synchrony and the Rooms to Go corporate office. He seemed to think that was funny. He told me he would give me an exchange but that would then eliminate my warranty so that if something was wrong with the next set I would have no warranty . He said that he hoped that synchrony and corporate have a good time battling it out with me. I told him that I don't intend to lose.. I spoke to 5 different customer care people who were totally respectful with me and this manager "Dave" tried to talk to me with disrespect . I have no intentions of paying for this furniture and I will park it outside of their store 1st. Oh yes and now the seams have started coming apart read more

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I purchased a entertainment unit from the Myrtle Beach store bottom piece delivered top piece had to wait 10 more days. It was then delivered damaged and returned waited another two weeks another piece delivered damaged and returned. Called customer care to pick up bottom piece and refund my money, they advised call store which I did they told me to call customer care????? This store is a joke stay away. Trying to get charge card to dispute charge. ??????? read more

They don't mind taking your money right away when you order but if something arrives broken, good luck on getting a quick refund or even getting a response from them. Do not risk your money with RTG. R.Land read more

We recently moved to the Conway SC area in early February 2021 and we needed to re-decorate our entire house. We ended up going to Rooms To Go, where we were greeted by Mr. Jones. He is so nice and very friendly. We let him know that we were redecorating an entire house. And that we would definitely be doing multiple purchases to get our home fully re-decorated by the end of the year. We first started off with the living room furniture. The furniture at Rooms To Go is very gorgeous to say the least, not only is the quality exceptional but the price points are amazing. If you want quality furniture this is definitely the place. Mr. Jones definitely understood our needs, he helped us pick out the perfect recliner and sofa for our brand new remodeled living room. He is very knowledgeable and helped us pick everything out from the recliner to the sofa cushions. We have definitely been back since and are waiting for our brand new king size bedroom set that will be coming in early July. I definitely recommend going into rooms to go and meeting Mr. Jones, he is very professional, super helpful and is not a pushy sales person. We totally love his personality, and his amazing chill vibe to really help us out through this process.His customer service is definitely on point and I can't wait to come in and purchase more beautiful furniture from Mr. Jones. He really understands our needs and definitely stayed with us throughout this process. read more

Rooms To Go - Love our new couch - Furniture Stores Near Me - Myrtle Beach, South Carolina

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Minus 1 star. Many thousands have been spent here and yet I dont learn. Junk junk junk. From kitchen stools whos plastic sleve cracked then the hydrolics went, outside umbrella installed without collar kept swiveling when open! Yes they installed it, purchased a bigger better one which the hoops have torn away so the cloth slides off the sleeves when you close it, there was the side by side recliners which were so cheaply made never lasted more than 1 year before metal squeeking,stuffing flat no center support in chair and now a 1600$ sofa which the electric does not work. There are only 2 of us here and 1 works outside the home, so the furniture does not get alot of use. That should tell how poor the quality is. We have 100$ office chairs that get used everyday all day and are twice as old still working from office max. Of course when you call its out of warranty call local repair man. So much for customer loyalty. It may look pretty ,may carry a manufacturer warranty as did the last sofa.. longer than 1 year but they will not help even if you offer to pay for it! Call the manufacturer in Germany or a local repair. Buyer beware don't be intised even if those coupons and sales are within your budget unless you plan to redecorate every year! read more

picked out a sleeper sofa and a nice accent chair that we needed in a week. delivered on time. unfortunately the sofa would not fit in our condo so it was returned. I called a few days later to initiate the return and was on hold for 1 1/2 one day and 45 min the next. and I hung up. I was worried about some of the comments. called first thing today, and they already had the return processed and credited my account full. Overall the stores caries a great selection and the sales staff is helpful but not intrusive. we have shopped before and will again as we need items. read more

Am constantly getting email from rooms to go, so I apply for a credit card and I purchase a recline chair during the Anniversary sales, little did I know that it was the vender that I was making my purchase even so, I was approved from the rooms to go webpage, I was send the wrong recline chair, went I call rooms to go they treatment me like a 3rd class customer, it been a week and I still having heard from rooms to go online customer service. The worst customer service my cost the manual recliner chair is $700.00 read more

Very rude and unprofessional staff throughout the store. Just purchased a new home. Came into this store and told the greeting employee that I am looking to purchase 3 full room sets; King Bedroom set, living room set, dining room set, & that I'll possibly purchase another bedroom set in future. She immediately acted out off and stated to me the closing time of the store as if I was a bother. Mind you they close at 6pm & we arrived at 430pm....she then rushed us through their bedroom displays and went over their display price menu like some sort of auctioneer and rebuffed any questions with a "Well, you can check for yourself." And then she rushed off. The rest of the plentiful staff throughout store was lounging on furniture as if they were home completely making us feel unwelcome and disinteresting us in that display furniture set and not offering any assistance at all. Nor did any of the staff even offer a hello. Will not be back. Do not recommend. Go else where, customers not welcomed per their attitude and demeanor here. read more

Despite speaking to the manager half-way through our buying spree to furnish our new home, Rooms To Go would not give us a break on the new policy of the store to charge a separate "delivery charge" for every single item you purchase, which was adding up to hundreds of dollars. They also tax delivery charges in the area--so that's a double-whammy! The manager told us those other stores simply add those charges to the price of the furniture. BUT we found the same furniture at another store that did not charge as much as Rooms To Go that gave us a small delivery fee for all the rest of our furniture we later purchased there. We had been customers of RTG for years, spending thousands of dollars--but this is their NEW policy. Sorry boys, but that is not my policy. A more accurate explanation from RTG would have been to say "We publish a lower price than the competition does, and make it up on delivery charges". I'm not going to spend hundreds of extra dollars for nothing buying from what used to be a great store that has apparently grown into a monster that has such a strong appetite for cash it cannot get enough to eat--so it dines on the wallets of their own customers. They gave me the phone number I could use to call their headquarters to complain, but my policy was to write a review, The company responded to that review and said they were sorry I was disappointed. That just encouraged me to write this review, so everyone will know a review works better than a complaint. When I was in Vietnam, we would always warn those coming up behind us if we discovered something in our path you might want to avoid--like Really Terrible Gouging......... read more

I bought furniture back in July and one piece arrived damaged. Finally today November 3rd the replacement came and it was damaged. Now they said nothing is available until November 27th more than 4 months after purchase. They offered $50 after I spent THOUSANDS Stay away from rooms to go. Horrible service read more

Rooms To Go should be called Rooms To Wait. We were there in MB yesterday and EVERYTHING we selected $5,000 worth was a delay of at least two to three weeks. The name (to me) implies "ready to go for next day or so delivery". I will never go back and will pan it to anybody that asks me. We went up the road and bought similar items from American Furniture Warehouse - Delivery tomorrow by 4PM. POOF to RTG. read more