My review is based solely on my interaction with a manager at Queen cafe…read more (Know that the pic showing "sold out" is after the time to pick up our order and only to show there's no instructions on their site about them being pre order only) TL;DR: We placed a large office online order last night for today pickup. On arrival, we were told the order was only available for Super Bowl Sunday (two weeks away), despite the system allowing us to select Friday pickup with no instructions. The issue was handled defensively, with quick blame, little care and no accountability. Basically ended with a "tough luck better next time" tone. Proceed as you wish. For those who want details:A colleague had been bringing wings from Queen Café to our office on Fridays for a few weeks, and they quickly became an office favorite. It reached a point where team members were coming into the office specifically to enjoy them, even on days they would normally work from home. On January 22nd, we placed a large online order (150 wings) through their Toast system for Friday, January 23rd pickup. Just before arriving to collect the order at the scheduled time, my coworker received a call asking to confirm whether the order was for the Super Bowl on February 8th. At that point, we were already en route and the receipt clearly showed the order was placed for January 23rd. We were told that the wing style selected was only available for Super Bowl Sunday and that only 40 wings were left for purchase that day. This was confusing, because the system allowed us to select that option for Friday pickup with no direction or restriction. Along with this they are normally closed on Sundays as shown in the pictures. When we arrived, we waited patiently to speak with a manager--not expecting extra wings to magically appear, but hoping to understand what went wrong and how to avoid this in the future. Sadly, the interaction was immediately defensive with a very direct blaming tone. We were told the order had "just appeared" at that time in their system and that the wrong option had been selected, with no room for discussion. There wasn't even an attempt to review the receipt that showed when the order was placed and pick up time. I kindly asked why the option was available for Friday pickup if it was only intended for Super Bowl Sunday. The only response was for us to either receive a full refund or purchasing the remaining 40 wings at full price. We chose to take the 40 wings. I asked whether there was anything that could be done to acknowledge the inconvenience, as this appeared to be a system or process issue rather than user error. The response we got was very rude, dismissive and reactive, rather than understanding or solution-oriented. Before leaving, I asked how we should place large Friday orders in the future to prevent this from happening again. We were told to order the same way as before and that the day didn't matter--despite being told moments earlier that the system didn't register the order until noon next day for our pickup time. This left us with little faith that the issue wouldn't repeat itself or if there was concern about if it did. Overall, the interaction felt more accusatory and defensive than customer caring. I understand mistakes happen, but it's how they are handled matters. We were hoping to continue making these large Friday orders a regular tradition with Queen Cafe, but based on this experience, we'll be looking at other options. Advice to customers: If there's an issue with your order, be prepared for challenging cooperation & little consideration from management. Advice to management: Review how ordering options are presented to your customers, take accountability when it's on you/your systems, don't blame your customers, and approach them with some level of empathy to listen for a solution.

Service is always excellent! They have a great, attentive team at Queens'. They know my name and…read moreremember my latte order. It's really the little things that make you feel seen sometimes. The food is great and atmosphere feels welcoming to all. Kid friendly and also cozy to get some work done or meet up with friends. They have after hours events like Taste of Egypt you should keep an eye out for. Truly a hidden gem in Berks County.

Excellent chicken salad! Chicken and waffles were very good as well. Service was slightly snarky…read morebut to be expected when hiring uninvested college students as summer help. Glad I stopped in for the great grub and glad my order was a takeout! Prices are high for the middle of nowhere but high quality of food still makes this a good value.

It was really cute inside here! There was plenty of seating. There is a full menu for breakfast and…read morelunch options, but we opted for an afternoon pick-me-up and got coffees to chat over and pastries to go. The service was quick & workers were kind. We definitely would come back!

Came here for breakfast while visiting the area. The interior is very nice and relaxing. I was…read moregiven a menu and order take right away. I ordered the banana and Nutella crepe. The dish came out very fast and it was delicious! One of the best I've had. Definitely my first go to place for breakfast if I'm in the area again.

Little place with a pretty big menu. Lots of options for sweet or savory crepes (vegetarian too!)…read more Variety of lattes (no decaf at time of visit). Limited seating inside, but there are tables on the sidewalk as well. Service was friendly and prompt. Enjoyed my crepe and London Fog!

The food was great, the workers were super friendly and the place was beautiful!! I love historic…read morebuildings!!!

This is an adorable cafe in a beautifully redone old stone house. Great atmosphere, friendly and…read morehelpful staff, and super delicious food! We had the chicken pesto and the Ruben and both were great! Wish I lived closer so we could frequent the place but we will definitely be back!

What a sweet, no pun intended ;-) coffee place. I got…read morelavender lemonade which was super tasty, reminding me of carefree summer days. The not-so-plain Jane bagel sandwich was delicious, the bagel fresh. The young lady who brought my order to my car was very sweet and helpful in guiding me to a needed rest stop that was just down the street!

Such a cute spot! I love the 80's theme and aesthetic--it really makes the place feel fun and…read morenostalgic. The food was exactly what I wanted: good, classic breakfast sandwiches. Their drip coffee was solid, and I also tried the pumpkin latte and the mango smoothie--both were excellent! Definitely planning to come back again soon.

Wow!! What can I say coffee was great and customer service Superb!! Tried honey lavender latte so…read moregood and refreshing the bacon egg and cheese bagel was so good. Met with the owner Tracy just the sweetest make you feel right at home and Anya Not sure if her name but beyond sweet and helpful. She mentioned everything is local. It's nice to support small local businesses. A beautiful place to just chill and talk Ambiance

Terrific place! Great service and food. Was glad to stop in and have some great food.read more

As I have posted several times ... this is my favorite spot on the Avenue…read more I love their breakfast and lunch It's always delicious and yummy for your tummy The owners and staff are friendly and go out of their way to make your experience satisfying I highly recommend giving them a try ( you'll be back )

A cute breakfast spot! Lots of options it known for their sticky buns. We got one with the pecan…read moretopping option, it was delicious and not too sweet which was refreshing for an American treat. I got the avocado toast with two eggs over hard and a side of bacon. The bacon was a bit salty, as bacon can be but the rest of the meal was spot on. Our waitress was attentive and friendly as was all the staff.

Amazing coffee and a great staff. I especially enjoyed the music they have going on. It's a little…read morebit of a wait but you'll get a great cup of coffee. Great coffee is pricey, that's why it's good.

Very expensive, $9 for tea bag with cup $9 latte. Waited 20 minutes while clerks chatted with no…read moreother orders in line. Allowed us to peak at menu so we could take a picture. Starbucks is cheaper and faster