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    Roper St. Francis Express Care

    2.5 (25 reviews)

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    Mel W.

    I stopped in to this location and immediately checked in at the front desk. The receptionist asked for ID and proof of insurance. She was unable to locate the additional information regarding my visit and told me she couldn't find it repeatedly. A few minutes later.... After she looked again and found my information... I was finally checked in. After waiting about 10 minutes a young woman named Brittany came out to get me. She was polite, greeted me right away, made small talk, inquired about my plans for the day, she was both professional and complimentary. The inside appeared neat and clean. If it weren't for the front desk drama I would have rated this place higher This location opens at 0730 for lab work and 0800 for all other appointments.

    Amanda W.

    This location is decently located. It has a lot of space for parking, although due to positioning of parking spaces, it can be a little bit of a walk for those that may be injured, etc. It looks clean and tidy inside, which is always a plus. The staff is pretty friendly overall, and we have not had any issues with scheduling appointments. It is an urgent care center, but some Roper physicians see scheduled patients at this location. Overall, we have had good experiences.

    This is hour 2.5 of waiting to be told their Covid test was $269 without insurance.
    Adam H.

    If you guys are going to charge $269 for a rapid COVID test to people without insurance... maybe you should put out easily readable signs so we don't waste 3 hours standing in line!!!

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    1 month ago

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    5 years ago

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    6 years ago

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    3 years ago

    Terrible customer service waited for over an 1hr 30 min. Would not recommend go to any other urgent care than this one.

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    6 years ago

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    9 years ago

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    CareNow Urgent Care

    CareNow Urgent Care

    4.0(24 reviews)
    5.1 mi

    OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

    1. They changed their name and the "service" got much worse: You can't get a human on the phone,…read moreand there's no information about whether or not they have changed their address. No options for the patient, only demands from the provider. 2. They will nag you to death; doesn't matter if you're dropping the kids off, trying to get to work, etc. They sent six texts, two emails, and two phone calls an hour and a half. Nobody likes being chased down like that! 3. We're all busy, but they still insist you do their bidding / fill in forms on your phone /show up early and then wait, etc. And you can't get information about your co-pay until you've gone through thier lengthy process. (Why not ask for the insurance card first, check it, and verify the co-pay rather than wasting everybody's time?) 4. Once there, the check in process is even more "you will do what we tell you to," and if you haven't registered on your phone by now, you are told to fill in a form on a tablet which includes biometrics, which are all about a much heavier level of tracking. I refused and walked out... 5. ... after which they continued to chase me down by phone. What part of "NO" do you not understand? Because you clearly don't understand the difference between customer service and servitude by the customer. Horrible.

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    CareNow Urgent Care - CareNow Urgent Care - North Charleston

    CareNow Urgent Care - North Charleston

    CareNow Urgent Care
    CareNow Urgent Care

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    MEDcare Urgent Care - North Charleston Rivers Ave

    MEDcare Urgent Care - North Charleston Rivers Ave

    2.4(47 reviews)
    0.8 mi

    i have been coming here for a few years. please help me understand how employees are able to wear…read morelonger than an inch nails?! you know who's at fault? management. they should know better to having long nails in healthcare setting. today 9/25 came in an Brittany had super long nails longer than 1 1/2. why? I don't understand. has health just disregarded policies? is this a new thing that has been accepted. the service is great. cant complain.

    Do you hate waiting at urgent care?! I do! That's why I chose this MEDCare location! They let you…read morecheck in online and even choose your time to be seen! I hate waiting in line at the doctors office when I'm sick and especially at urgent care because you're never sure how long it's going to be! It was so nice knowing when to show up and they even sent me a text 20min prior telling me it was almost my turn. When I arrived I checked in on an iPad and was called up to the desk for any last minute paperwork and payment. Not even 2min later I was called back by a nurse to take my vitals. I was then ushered into a room and she took samples for the few tests they were going to run. The PA was in a few minutes later with all my test results and talked to me about my treatment plan. We all don't want to be sick so he gave me the medications he believed would get me over the hump the quickest! He listened to my concerns and took into considerations my needs. The staff were so kind and each one of them seemed genuinely happy to see me that day and I really appreciate that. The whole experience was quick and efficient and I will definitely return to this location for my urgent care needs!

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    MEDcare Urgent Care - North Charleston Rivers Ave
    MEDcare Urgent Care - North Charleston Rivers Ave
    MEDcare Urgent Care - North Charleston Rivers Ave

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    Roper St Francis Express Care - Waiting for my annual CBC, looking out the windows.

    Roper St Francis Express Care

    2.7(17 reviews)
    15.4 mi

    I rarely leave one-star reviews, but this experience was incredibly frustrating--especially because…read moreI was in severe pain after a pretty hard fall down the stairs. I called this urgent care on Sunday around 11:45 a.m. --after my fall, to ask whether I should come there or go to the ER. I was told they had X-ray capability and that the wait was about 2 hours and 5 minutes because they had one provider. I asked how to hold my place, and the person on the phone--who later confirmed she was the same person at the front desk--directed me to check in through MyChart. I did exactly that. MyChart showed that I was 6th in line, with an expected arrival time of 1:47 p.m. I then received text updates as my position moved from 6th to 5th to 4th to 2nd. The texts warned me that I would lose my spot if I arrived late. I stayed home while waiting so I could continue icing my injury while I waited to be seen. My husband and I planned to leave at 1:00, giving us plenty of time for the approximately 20-minute drive. When we arrived, there were only about three people in the waiting room. I went to check in and was told I now had a three-hour wait from the time I arrived. I was confused, so the employee explained that the MyChart queue doesn't affect the onsite queue at all. In other words, I had followed their instructions, waited at home based on the information their system gave me, and received multiple texts confirming my place in line--only to find out that none of it actually mattered. She said the MyChart queue means nothing (what?!?). Why did she direct me there and tell me I could wait at home? While my husband and I were trying to decide what to do, I received another text saying I was next in line. I showed it to the employee, and she was genuinely confused and said she didn't know what to tell me. I needed to wait the three hours. She suggested another location with a shorter wait, but that location didn't have an X-ray. She also suggested the ER. When I expressed concern about the cost, she told me my copay would be the same at the ER without checking my insurance. I later confirmed that this was incorrect. At that point, we decided we couldn't be comfortable relying on this facility for our care. We cancelled the check-in and went to the ER. The contrast was remarkable. Everyone at the ER--from registration and nursing to the attending physician and X-ray technician--was kind, courteous, professional, and prompt. I received the care and X-ray I needed, and we were out in about two hours. I understand that urgent cares get busy, and I don't fault them for having a long wait. What I do fault them for is giving me inaccurate information that caused me to waste significant time and effort while I was already in severe pain. And then have no accountability for it. Had I been given accurate information when I called, I could have made a different decision from the beginning. The problem wasn't the wait. It was the misinformation.

    You cannot call and have them even answer the phone during working hours. Do not expect a swift…read moreresponse or care. They have one single elderly lady working the entire front of an emergency hospital. It is enraging when I consider how much Americans are forced to pay for the "luxury" of healthcare. We literally pay thousands a month just to have bare minimum access. They made it clear that they have a policy of PRESCRIPTIONS TAKING UP TO 48 hours to be *CALLED IN* If you need actual "URGENT CARE," shop around, this was shockingly bad care and follow up.

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    Roper St Francis Express Care - One of the exam rooms

    One of the exam rooms

    Roper St Francis Express Care - The LAB, obviously!

    The LAB, obviously!

    Roper St Francis Express Care - What you see as you come in the door.

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    What you see as you come in the door.

    Roper St. Francis Express Care - urgent_care - Updated September 2026

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