We were so excited when the house we bought came with a pool. Unfortunately, we never have a pool before so we knew nothing about pool-care and too lazy to google up anyway. So, a friend recommended us to this company. Our pool was fairly clean to begin with since we have a system with robot and everything, but still, it requires care. So we only ask for service twice a month just so that the water chemistry stays at top notch quality. We've been with this company for 2 months now, can't be happier and the price is reasonable. I don't know why they have bad reviews. Those that left bad reviews could very much be his competitors since they have so much knowledge about pool (at least that's how I feel, like, if you know about pool that much, why don't you just do it yourself then???). Anyway, great service, great guys. read more

Rose City Pools - Love our pool, can't wait for this summer to come - Pool Cleaners Near Me

I submitted an inquiry because my pool filter motor wasn't working after all the rain that we recently had. I would turn it on and it would make a couple popping sounds and then would trip the circuit breaker. Jon responded to my inquiry really fast and agreed to come to see what the issue was. Jon texted me that he was going to be at my house between 9-10 am so I figured it would be closer to 10 am similar to most service industry folks. Jon had told me that he would text me 15 mins prior to his arrival. Sure enough, I got the text right at 8:45 am and he arrived right at 9 am. He quickly assessed the issue and later provided the quote for the repair. While I ultimately decided not to use Jon because my wife and I found out later that day that our pool cleaner was able to do the repair, I would call him next time around. It's hard to know people in a 15 minute conversation but I felt as though Jon was very reliable, professional, knowledgeable and his quote was reasonable. read more

I called Jon for a pool inspection for a client in escrow. Jon showed up on time and provided valuable information on the pool equipment and overall pool condition. He explained his weekly service and was transparent and down to earth about everything. Very responsive and professional. read more

Jon, thank you! You added so much value upfront and helped me via the phone even though you don't know me. I wish you serviced around my area and I would hire you on the spot and treat you good food. Thank you once again and I hope nothing but the best for you and your family. read more

So our complex consist of 5 different pools Rose city pools does A really good job very prompt always on time like clockwork every week they make sure are pools are always taken care of and always blue. We love going down to our pools knowing that they are very clean AND SAFE! Thankyou! read more

Rose City Pools - Pool Cleaners Near Me

I had a problem with my pool filter and equipment and I called John at Rose City. He was super proactive and showed up with 40 minutes to assist in diagnosing the problem. He was extremely professional asking permission to enter the property as well as wearing a mask. He is super knowledgeable about pools and pool equipment. I would recommend Rose City pools to anyone. John is Incredibly professional and the best pool tech I've ever met. read more

Circuit breaker for the pool system keep tripping. John was the tech who showed up with a face mask on time. After he testing my pool system he found out it could be a bad circuit breaker or panel which is outside of his area. He suggested that we need a electrician at this time. John is very polite, honest and we will definitely call him again in the future for pool related system. Highly recommended! read more

We hadn't used our hot tub in more than two years. Needless to say it was a mess. Not sure exactly why I selected Rose City from among the many spa and pool service companies listed, but I lucked out. Alan was super responsive, as well as friendly and competent. He did a top to bottom examination and tune-up of the system, cleaned it all up, provided a couple of chemicals that were missing from my inventory and got everything up and running. As others have mentioned, he was very attentive to the masking and distance regimen of the times. I will certainly use this company for any future spa related service. Bernie C. read more

Wow fast service! The drain plug for my pool pump broke off and my pool was turning green. Contacted a few places. Rose City was able to come check it out right away. Told me it was an easy fix I could do myself and even told me how to get my pool back to sparkling clean. I really appreciated the fast, HONEST service. Will be contacting them again in the future if needed read more

I hire Rose City Pools in October of 2021. My pool water was never up to standard and the check system light is always on. The monthly bill is always added this and that always higher than it should be. The pool is never cleaned like it should be. And the Poolman has changed three times. My pool is a mess. Never Never use this service. The owner is the biggest liar. Be very very careful! read more

We been using Rose City pools for the last three years to date now. We stopped service with the previous service company do to inconsistent service, and numerous times of algae build up on the walls. Can't say enough we tell all our friends. Thanks Rose City. read more

I've been using rose city pools for a little over a year. Jon the owner is very knowledgeable and patient. As a first time pool owner I always have a lot of questions and he is always willing to help me out. I will continue to use his service and would would highly recommend him to anyone looking for an honest and fair priced pool service company. read more

I need someone with portable pool pump, they didn't have one, but did give us tips to keep our pool from going green. Very Friendly.

Timely, efficient, and knowledgeable. Jon fixed a problem back in August, so this time I knew who to call for a different problem. Great service! read more

Hello everyone! Those of you who read this know for my grub posts - which you know are honest and no bull! We'll, after meeting and dealing w Jon, of Rose City Pools, here is another post - in the same vane. I have been having major problems w my in-ground pool. I had approached a few other pool service and supply companies - and even guy who ran his own company - and could not get any real help. It's been months. I replaced this...changed that...blah blah blah and nothing. I made an appointment w Jon. After looking at pool once he went down a litany of questions - that BTW, no one else asked - and he developed a plan for me. Did I mention the pool was green by then and it was visually disgusting? Cause it was. He figures out my pool problem(s) and within 2 days the water was a crystal clear blue and balanced! If you're looking for great pool service and/or advice and you don't want some idiot rushing in and telling you you need to empty your pool and acid wash the inside when all you needed was advice for the water pressure - then Jon is the man you need to speak with. Remember...ROSE CITY POOLS! Jon won't make you feel like your are being robbed blind or that you're too stupid to own a pool - he'll actually help you. We'll, enough of that! If you dig this review...check out all my others - they're about food! Chef Will Gotay read more

Very glad that I found Jon and Rose City Pools. He was prompt in responding to my calls and came on time to inspect my pool. He gave me a very fair estimate for the regular cleaning services and the annual cleaning. No more problems with algae and dirty pools! read more

Rose City Pool Service provided dependable and great service at reasonable rates. Would definitely recommend them for pool service. And, would definitely use them again. read more

If you want a 1st class pool company do not look any further. Jon is not only highly effective, but he has integrity and treats his customers the right way. Jon has maintained our pool for 10 years and our pool is always perfect. Couldn't be happier with our service and would recommend with no hesitations. read more

Rose City was referred to me by a pool repair company (forgot the company name already). Anyways, I hired this company (Jon) and worked with them for maybe 6 months (summer). When I hired them I was expecting a flat cost for the services, but as months went by, my bill continued to grow. I was finding fees - liquid chlorine, conditioner, chemical fees, mysterious repair fees, on my already high base service fees. How and why would a servicing company fix something without consent and expect the customer to be ok with it... To make things worse, when questioning the bill I was rudely confronted. Horrible experience, please choose a pool company wisely. Ask for references. Do some research. I'm writing this review to help fellow yelpers. This is my honest experience with this company and by no means am I writing this out of spite. read more

We have used Rose City Pools for past 5 years. Jon is very dependable and responsible and we haven't had any problem with his service. He often does things for us beyond his pool service responsibility while we are away from home during vacation. With recent rains we needed to drain our pool, he responded on same day and took care of it for us. read more

Do not use these guy, I hired them to do my pool start up and they did not do complete their work. I negotiated a discount with the owner for accelerated pool start up service( vacuum 2x per week for 2 to 3 week + all chemicals) for a discounted rate. He was hoping to get the contract for servicing my pool. The problem started before the pool guy started work. The service guy refused to vacuum 2x per week and said that he will only vacuum 1x per week due to lower pay. I had to call the owner on the spot to straighten out the issue. To their credit, he did show up as scheduled after the owner straightened previous issue out. The biggest, perhaps the worst problem is that he did not add proper amount of pool chemical. A pool suppose to have around 50 ppm of conditioner to stabilize the chlorine in the water. He said that he added the conditioner, however when I took the water to local pool store several times to confirm the pool is ready for use. The conditioner level was low around 20 ppm. I called the owner and he had his guy to add some more conditioner while telling me that the pool store falsify the test so they can sell me more chemicals. After he additional conditioner was added, I took the water back to the store to confirm. The pool guy was right, right after he added the level was 60 ppm. But, when I took the water for retest 7 day later the level drop down to 30ppm. I called the owner, he said the store was lying and he will charge me a service fee to come out and finish the job I already paid for or the fee can be waived if I use him to service the pool. At this point I was very unhappy and lost all faith in Rose City Pool. I bought conditioner on my own and brought the conditioner to proper level(50 ppm). I post this to warn any other trusting pool owner to be careful when choosing pool start up service, this outfit is not professional. I usually try to work with people to work out issues, but I refuse to be blackmailed. read more

When I used to live in the area I had my pool serviced by Rose City Pools. Jon is a very straight forward legit guy! He did a great job with the pool, always going beyond what was required of a normal pool guy. The pool never once turned green and was always clean. It wasn't over chlorinated either like a gym pool so it was nice to swim in a pool that was normal. The pool was always incredibly clean and I trusted Jon to keep good care of the pool! I would highly recommend anybody in the area to have Jon service your pool. You will not be disappointed! read more

I have used Jon for about 3 years now and the pool has never looked better. His prices are comparable to other pool cleaners and none of his charges are hidden. People have to understand that owning a pool can be expensive. Honest and upfront. We recommend his service to anybody. read more

Trying to find the right company for your pool needs is always a hit or miss. Rose City Pools was recommended to us by some friends. Although hesitant about working with new business, Jon (the owner) was great. He was very friendly and extremely knowledgeable. Jon was all business and was able to service our pool quickly and did the job done right. When the time came for some repair work, he was able to resolve a pump issue in no time at all. The cost was reasonable for his services. Jon makes sure to commit to an issue and get it resolved in no time. He is trustworthy and responsible. I would highly recommend Rose City Pools to anyone with a pool. Sandra A. read more

Hired Jon last year to clean my pools. He seemed like a nice guy at first. After a few months I noticed my bills were getting higher. His service was already a little higher than others around the area... He started charging me for liquid chlorine, water conditioner,etc. When I questioned him he was very defensive, very rude. So I fired him and locked my backyard. Ive been doing it on my own since. He last 6 months... Please do some research before trusting someone to do your pool. Get some referrals! read more

My daughter and I have used Rose City Pools out of San Marino for nearly 9 years. They have provided us with reliable & professional service time and time again. Our neighbor is going to have them remodel their pool/spa this winter. If you are sick and tired of having your pool turn green or the pool guy 'not showing up' at all, contact Jon at Rose City Pools---you won't be disappointed! We've recommended them to our friends, family and coworkers! read more