Got a fashion nova dress altered and it was perfect! They were very nice and it was inexpensive. Perfect fit! read more

Rose Tailor & Shoe Repair - Shoe Repair Near Me - Irving, Texas

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Absolutely horrible. I paid $40 (you pre pay when you drop your alterations or shoe repair off) to have a small amount of glue put on my shoes. No new soles etc. When I said they looked the same, and $40 is a bit excessive for a small amount of glue,I was told it took "lots of time" I have been going there for 30 years, but the new owners clearly don't want my business read more

I brought my boots to Rose Taylor Alterations & Shoe Repair on January 5, requesting new heel taps and repairs for the frayed areas and scuffs on the heels. I mentioned I'd be out of town, so I gave them a full week for the repairs. However, when I returned on January 12, my boots hadn't even been started. The young woman informed me that the tailor hadn't had a chance to get to them because he's busy. Why not contact customer and advise such. The gentleman sitting there doing alterations ( he was repairmay) didn't even look up to acknowledge me as a customer while the woman spoke with him, simply dismissing the fact that my boots hadn't been prepared or repaired in a timely manner. I was very disappointed that the service I paid for wasn't even attempted, and there was no apology or concern that I had chosen to patronize their business. Instead of walking out and asking for a refund, I reluctantly accepted their offer to finish the job while I waited. The result was incredibly disappointing: the scuffs were simply sprayed over with new taps, without any proper shaving or repair. To make matters worse, my boots were handed back to me in a box while they were still wet, emitting a heavy chemical smell as I drove home. Should a customer really receive their product while it's still wet? This was a clear sign that they didn't care about the quality of the repair; they just wanted to finish the job regardless of condition. I wasted over $30 on a subpar service. If they needed more time, they should have communicated that upfront. I wouldn't recommend Rose Taylor Alterations & Shoe Repair to anyone. A truly shameful experience overall. read more

Rose Tailor & Shoe Repair - Receipt - Shoe Repair Near Me - Irving, Texas

I took in a pair of shoes to have the heels replaced, I had to pay in advance and it was much higher priced than I expected, but I hadn't had this done in quite some time, I just figured that was the going rate now. I wore the shoes twice, and one of the new heels split in half. Took them back, he replaced the heel again. I wore them maybe a dozen times, and they were wearing through again, both heels! I took them somewhere else to have them done, he did the best he could and I'm happy with them, but because of how they were repaired the first time he was not able to do them properly. The cost was half of what I paid at Rose. read more

BEWARE-DO NOT GO HERE!! This guy just told me to LEAVE and that he didn't like me!!!! I came to have my straps redone. They cut the straps on my top (even though I said multiple time do NOT cut, just move over). I just had to deal with the cut/middle seam- but brought it back and asked him nicely to move them over so they didn't fall off my shoulders. And he told me I had to PAY AGAIN for THEIR MISTAKE. I have gone here often for 15yrs- NO MORE!!! The messed up, made me pay to fix and then TOLD me to LEAVE and he doesn't like me!!!! R U kidding me???? I miss the old owner ;( read more

I dropped my shoes off to replace both heel taps with plastic taps. The young lady stated they would be ready on Wednesday, June 11, 2025. I paid in advance. I came June 20, 2025 to pick them up. I thought my ticket was in my purse. It was not so I gave her my name and described the shoes. She brought them out. I looked and immediately said what happened to my shoes, they are ruined. They had all kinds of scratches on them. And the heels were horrible. I then looked inside one of the shoes and noticed it was a 7.5. My shoes are an 8. I told her these were not my shoes. She went back to the back to look again and couldn't find anything. Her father got involved and he stated those were my shoes and that they came in looking horrible. I said those are not my shoes. I only needed my heel taps replaced and my shoes are an 8. After going back and forth with the father who was really rude and unprofessional and was screaming at me and the young lady, I left. Once I got home, I found my receipt and box and took it back the next day. The young lady then stated that they in fact gave my shoes to the wrong person and that they attempted to call but got no answer. The father began screaming and yelling at me saying I was a bad person and to leave his store. I asked the young lady what would happen if the customer never returned them. I'm out of $21.65 for the repair and $100 for the cost I paid for my shoes. She finally refunded the $21.65 and said she'd continue to reach out to the customer. Her father, the owner and cobbler didn't want to refund the repair cost. I gave her a few days to contact the customer again. I returned June 27, 2025 and the young lady said after further investigation, these were my shoes. I just left and decided to file a complaint. They should reimburse me for the cost of my shoes they mistakenly gave to the wrong customer. And the father should apologize being so rude and unprofessional. p.s. The pictures are of the shoes that don't belong to me which the owner stated were mine. read more

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The service requested was done perfectly. I asked for two pants to be hemmed, and it was done within 4 days (I was in no rush). They were so nice and welcoming, and it is reasonably priced, too. I will definitely be back for all my tailoring needs! read more

I have used Rose Tailor and Shoe Repair for many, many years. Both the tailoring and the shoe repair are expertly provided and the prices are more than reasonable. I have trusted them w out finest clothing and our finest shoes, both for my husband and myself. I highly recommend their business. read more

Heels repaired on old boots to give them new life. Great work and price, thanks ! Would definitely recommend for shoe and boot work. read more

Rose Tailor & Shoe Repair - Repaired the heels, great work superb price . Thank you! - Shoe Repair Near Me - Irving, Texas

I needed to get a quick alteration done to a pair of shorts and their price was SO much more reasonable than the other estimates I had gotten, and was done within a few days. They fit perfectly now, and the alteration is unnoticeable!! Will be returning with future alteration needs. read more

The alterations are flawless! The people are nice and the work is timely. Highly recommend!

I have been a customer since 1995. They are great people. Some places use nylon thread, like fishing line not here teal thread matching your garmet. Brought in two belts last week to be sized smaller. A full quill ostrich and a camien. Great job. read more

Quick and easy service walked in immediately was fitted for my dress and picked up four days later great price. Excellent service for mother of the groom dress alteration! read more

This review is long overdue as I've been a customer here for almost 2 years. Upon moving to the area in the 2012 I was in need of a tailor to have some pants hemmed. And since I was in temporary housing at the time and unsure of where I would settle I decided it best to find someplace near my office. I pulled up my handy Yelp app and Rose was at the top of the list. I have nothing but good things to say about the service I've received. All of my visits to date have been to have pants hemmed; so nothing to complicated. They have always been ready on the due date and done as measured/pinned. I've had tailors in the past who measure/pin one thing and when they perform the work it comes out differently requiring re-work. Thankfully, I've never had that experience her. And compared to the prices I've paid in the past, Rose is very competitive. Based on my experiences, if you're in need of some straight-forward alterations check out Rose Tailor. read more

I've used Rose Tailor & Shoe Repair several times to fix my boots or shoes. Today I dropped of a pair of boots, a pair of sandals and a sling purse. The guy helping me assured me he can fix everything and I believe him. I've taken them some pretty bad shoes and he's fixed them perfectly every time. The store is cluttered, but that's okay ....they're in their creative space. Turn around time is perfect. The cost was what I expected. if you're looking for a cobbler ...this is the spot. read more

Rose Tailor & Shoe Repair - Shoe Repair Near Me - Irving, Texas

I used Rose Tailor and Shoe Repair to have some of my heels cut down. They did a great job and price was very reasonable. I'm now taking all my heels to have them cut down. Thanks for a great job. read more

No frills here. Just good quality work at a fair price. Not the most beautiful shop in the world but more than adequate for getting some pants hemmed or a jacket tailored. I drive quite a bit out of my way to come here specifically. I've never had any issues with the many articles of clothing I've left in Sun's care, including some that are very expensive. My alterations are typically done within just a few days and are always exactly what I expected. read more

I started coming here when I moved back to Texas, mostly because it was convenient; I could walk there from my apartment! Soon, I became a "regular." I have had heels & boots recapped and shined, several pairs of pants hemmed (both with and without keeping the original hem), and even one tricky skirt that sat too low on my hips. It came out beautifully and you would never know that it's not in its original form. I now live in Trophy Club and am contemplating the next time I'll be in the area so I can drop off more of my things... read more

I have been going to Rose Tailor Shoe repair for many many years but only for alterations. I have been happy with all the alteration work I have gotten even hemmed up some jeans for me once and sown curtains together for me. I decide to use them for the first time for a heel protector repair on my favorite pair of dress sandals. I told them I didn't need them for a month but was told I could pick them up in a week. The protector they used was a different color and was nailed in which I had to go home and push nails in better because it snagged the carpet. I add picture of what shoe should have looked liked and the job they did so you could see for yourself. I was very disappointed. I will still use them for alteration but never again for shoe repair! read more

Rose Tailor & Shoe Repair - heel protector repair ..the bronze shoe in back is what it should have looked like - Shoe Repair Near Me - Irving, Texas

I was actually sceptical because I'd read a few scathing reviews. I took pics because of reviews jist in case I needed and decided to use them because they are close to my home and office. I am very pleased with the service provided. I dropped of 7 pairs of my (at least to me) high end shoes: Prada, Via Spiga, Ferragamo, etc and what a great job they did! I needed 4 stretched, 2 re-heeled and another stitched. I brought them I'm Friday lunch and picked up 5:30pm Wednesday. Reasonably priced and I will definitely use them again. read more

I have been to Rose Tailor three times now, twice for raising hems on dresses. I am vertically challenged. lol. They are friendly and do very good work. This Friday was the icing on the cake!!!. I took in a pair of my sons shorts , the pockets needed stitching all the way around, not anything I could do by hand. She was able to get them done in 4 hours and very reasonably priced. He was able to make his flight home with his fave shorts that will last another 10 years. Thank you for your excellent work and going above and beyond normal business as usual. I will be a repeat customer for sure!!!!! read more

Given the reviews I was hoping to give this place a chance. However, I am so disappointed and can not recommend this place. I dropped off a dress for alterations and three pairs of shoes for new heels on a Thursday and was told that everything would be ready by Tuesday. Well the dress was ready but the shoes weren't even worked on. It took her 10 mins to locate the shoes which had me scared (expensive shoes) and then to find out they weren't done, I was upset. Do not recommend this store, unfortunately not reliable and very disorganized! read more

I needed a bridesmaid dress hemmed quickly (2-3 day turnaround) so I called this place and brought it in. She had me try it on, marked how much I wanted the dress taken up, gave me a quote and I left. Came back 2 days later and picked it up. Smooth and easy process in a no-frills little store. I wouldn't bring anything super expensive here but they do a good job with basic hemming. read more

It has such good reviews I took my boots to get fixed but they are still without electricity and aren't doing repairs. The entire building has been without power for over 2 months. Not sure what the issue is but it's got to be killing their business. Therefore, since I didn't actually get work done I really can't give a star rating. read more

Rose Tailor absolutely deserves to have a positive review here on Yelp. In my search for a local tailor to alter my milestone birthday party dress, Rose Tailor was actually my last resort. I'd taken my jeans here to shorten the hems, but what I needed for my dress required a little more work. It is pleated and very detailed and I spent a lot of my money on it... not to mention it was the piece I'd plan for two months to wear to my 30th birthday celebration (yikes, did I just publicly announce my age??). Being the procrastinator that I am, time was getting crunched and I didn't have the resources to drive out to Arlington to go to a highly recommended tailor. Gulping for air and repeating in detail what I wanted done to my dress, I relunctantly left my dress with Rose Tailor. 4 days later, I got my dress back, tried it on, and it was PERFECT. It looked brand new, like I'd just bought it from the store! Anyone would have thought I bought it in that size and would not have known that it was a size 4 brought down to a 0 (ZERO). Fabulous. Considering the work they were able to do to my dress, I will continue to take my alterations to Rose Tailor - the simple ones AND the intricate ones. read more

Super nice ! I got two uniform skirts taken in at the waist . They turn out perfect . Prices are very reasonable. Will be going back

I took 3 pairs of shoes there for a heel cap replacement. Cost was $30 bucks and they took 4 days. They did a good job but customer service is sub par. read more

The couple that owns the shop are sweet and I have used this shop on and off for the last couple years as a result. Unfortunately everytime I bring in anything more complex than a hem, it's never done well and the quality is bad. Last year, I brought in an expensive tweed jacket to have the zipper replaced. After wearing it once the zipper tore. I had to bring it back she admitted the zipper she used was of bad quality. Most recently I dropped off an expensive pair of pants to be tapered in. The leg portion of the pants is now uneven and cannot be worn. They did not charge me for the bad workmanship, however I will be looking elsewhere for my tailoring services. Only use them for simple repairs on not so expensive clothes. The finish on most of the clothes was not clean either. String hanging off...loose stitching in some areas..etc. They are just the only tailor I know of around this area. read more

I took a mens linen vest in to have it taken up in the shoulders and worried because I wanted to wear it for an upcoming event...I didnt need to worry at all, it fits like a glove and I also had a pair of jeans hemmed that came out perfect as well, and I was charged only $25 for both and it was ready in three days...I will definitely be back! read more

I have been going to Rose Tailor for over 6+ years now, and I couldn't be happier with their services. The alterations AND shoe repairs are perfectly done. I've had no problems or issues with their workmanship. Some years ago I made the mistake of going elsewhere, because this particular spot was closer to my home, and I paid the price for that mistake. They charged me more than what Rose Tailor would have charged me and the workmanship was okay, not as good as Rose's. The lady there wasn't as friendly as the ajjumma at Rose. Overall, Rose Tailor is my go to spot for ALL alterations and shoe repairs. Don't be concerned with the appearance of the store. Their number one concerned is doing the best work for you and not consumed by what the store looks like. read more

Started coming here a few years back. I have mainly had them fix buttons and "clean-up/polish" shoes. In all of those instances they have done good work at very inexpensive prices. I will continue to come here for these services. read more

Brought my jiu jitsu gi in for a patch work and my dress skirt for hem work and I am so happy with how it came out! The couple who own the store are so sweet and she placed the patch exactly where I wanted it. Will definitely be coming back for more work done! read more

The store (inside and out) is not much to look at, but they do a really good job and for not much money. Took my wife's boots in to have the soles replaced and they ended up not just doing that, but also polishing the boots to where they looked new again...and all for around $13!!! I highly recommend this place... read more

I have only had great experiences. I have been using Rose Tailor for 2+ years. The majority of my alterations are hemming jeans, every now and then a tweed bottom and once a bridesmaid dress. The regular hem is $8. She can reuse your original Jean hem for more, I think $10. (not 100% sure on that). I do have to give her major credit for the bridal dress, I was quoted $120 at a shop in Plano and she charged me $25. And the dress was perfect. Will continue to use. read more

I came across Rose Tailor since it is near my work for easy drop off and pick up so I decided to try it out. Don't be put off by the clutter and what seems like a disorganized store. I brought in a dress for a simple hem and taken in on the sides, and two pairs of very worn out boots for repair. She as able to finish the work in one week and my boots looked brand new. I was pretty impressed! Total they charged me $60 which I think is pretty reasonable given the condition of the boots were in. It did take a while for her husband to find a pair of my boots, but she knew exactly where they were at and brought them out :). All in all, I was very satisfied with the job they did as well as the price! read more

I dropped off a pair shoes and when I picked them up they were very scratched up. I brought it to their attention and they completely deny that they did it or even that there was a possibility that they could've done it. I know for sure that the shoes were not scratched up when I brought them in as I have only worn them one time. They did not even offer any assistance or apology. I told them I would not be back and all they said was "whatever." Unbelievable. Terrible service seeing as how I have been a repeat customer. read more

Great shoe repair and alterations. Had about 10 pairs of shoes that needed heels, glue, Polish... They did a great job. Everything looks new again. Also, had 2 shirts altered. Very good craftsmanship read more

Very nice staff, fast turn-around, and fair prices! They do great work and they are always finished with it by the time they say they will be. I've used them to alter dresses, put new heel caps on heels, replace zippers, and shine up my shoes. I'm always happy with the outcome! read more

I had an emergency while in Dallas and happened to be close by to Roses'. My suit jacket button popped off and I still had plenty of appointments scheduled. I stopped in and told them of my situation. I was in and out in under five minutes! Friendly and helpful! Thanks! read more

I dropped off a pair of Justin boots to have the soles repaired on Friday, November 2, 2018 . I was quoted $65.00 for the repair. I thought that was a little pricey but went ahead and left the boots to be repaired. I was promised they would be complete on Wednesday, November 7, 2018. I attempted to pick the boots up on Wednesday, November 7, 2018 but they were not complete yet. I picked up the boots on Monday, November 12, 2018. The repair looks good but not sure that it is worth $65.00 plus sales tax. The charge is a little pricey for a pair of Justin $150.00 boots. read more