Audrey and staff do a great job with making sure I get the right boot for my needs…read more Repairs are fast and easy. Good location and great weekend hours...

I get a voucher through work every year and always buy Red Wings at this location. Recently I had…read moremoved to East Dallas so I sent an email and included the voucher and my information explaining which boot I needed. The said to let me know when I could pick it up. They called within a few minutes and said they'd be glad to drop ship the boots from the factory free of charge and save me the trip. That's the kind of customer service that' deserves recognition.

Fantastic. I highly recommend Michael's Boot & Shoe Repair. It's a great shop. I recently brought…read morein an old leather biker jacket to be refurbished, and the result was better than new. Incredible craftsmanship and outstanding customer service. They also carry a beautiful selection of boots and hats. I'll definitely be back. Five stars.

I had him read soul and repair the foot bed in a pair of elephant skin boots. They look beautiful…read morenow and he did an excellent job. He was very friendly and the cost was what I expected.

Expert shoe and handbag repair. Family owned since 1960…read more Located in beautiful Highland Park Village -Fine gifts shop -Friendly personnel -Fast turn-around time Address: 62 Highland Park Village Highland Park, TX 75205 Ph 214-521-1070 Hours: M-F 10:00 am to 6:00 pm Sat 10:00 am to 4:00 pm Highly recommended!

I cant say enough good about the Quality of their work as well as how customer friendly they are…read more If I could give them a 10 plus I would. when they returned our chairs I was completely happy with how they turned out. Workmanship is outstanding and seams are better than what they were new. I will recommend I&A to everyone, if you want quality work at a reasonable price, then call I&A. Their work is outstanding, and their customer service is the best!

I flew into DFW for a last minute event and needed a suit and shirt pressed FAST!…read more They were able to help me out with a big smile and got it done with plenty of time to spare!

Ruined 2/2 of the items I dropped off. I dropped off a faux fur blanket and a dress I bought from a…read morelocal designer in Greece - blanket totally ruined, and dress now covered in snags and stains that were not previously there. Faux Fur Blanket - they told me upfront that it was damaged and offered to refund the $35 dry clean. I told them the cost of the West Elm blanket and asked for them to pay for a new one. After about 20-30 minutes of waiting while they went back and forth with their manager, they agreed and apologized profusely. They asked me not to write a negative review, and I was not going to as they apologized and paid for the item, BUT that was until I got home and saw my dress ruined, and they refused to admit fault. Dress - VERY different experience - women working in the front was very rude this time and refused to responsibility for the damages. She told me the stains and snags were there previously, which is an objective lie and I have countless photos of me wearing the dress (wore it ONE time). She refused to admit any responsibility despite causing numerous stains and snags. I asked to speak to the manager and she refused to tell me what day or time he works. I asked for him to call me, she told me not possible. I asked for him to email me, also not possible. She could offer nothing other than for me to call the store every day and ask if he was in the store. I wish I never came here. Do not recommend. Do not trust this business with anything you care about. EDIT: I talked to 3 women - one of which was named Pooja, not sure what the others names were. The women with glasses was the women with the dress who refused to accept any fault or take my complaints seriously. Pooja was very kind and apologetic and happy to do what she could to try to make things right when she saw the dress on my 3rd visit back here. She brought out the dry cleaner who was kind as well and willing to try to get the stains out - still no acknowledgment of the new snags though, and told it was just the material.

I went into the Ranch Market Cleaner with a small job. The gentleman, Sasha, did it for me quickly…read moreand professionally and mostly with kindness. This was after I saw him interact with another customer and provided the same level of service. It is so refreshing to meet someone so willing to help and provide top notch assistance . No other cleaner exists for me now. Thank you so much!

One shirt and one dress cost $42 to dry clean. Would have handwashed myself! Never again!!read more

I have used this repair shop for many many years but after the experience I had today, I will never…read morego back. I feel I was grossly over charged for the two inches of single needle stitching to resecure a strap on a tote bag. Took less than a minute and he charged me $20.00. At first he quoted me $45.00 and I guess he could tell by the look on my face , I was going to turn around and walk out the door. I try to be supportive of independent businesses in Irving but, as I said earlier, I will never go back.

Please ignore the old reviews ! You can tell this man works really hard for his shop (: and has…read moregotten better with his work overtime !!! , make sure stop by when you need to (:

These boots have been on many a dusty job site with scuffs and wear. My shoe shine lady was quick…read moreand very thorough. She cleaned, conditioned and polished them to better than new. These guys and gals do a wonderful job and I highly recommend them.

Nick is easy to communicate with. He understood what I wanted done. He explained the process and…read morethe pricing up front. Drop off and pick up were easy. Will definitely consider working with him again!

Truly amazing experience all around!! I had several pairs of shoes, ranging from basic Nike's to…read moreGivenchy, that all needed tons of cleaning, and Slim made tackling the issue look like easy work. I'm honestly still taken back how good they look now versus how they were when I first gave them to him. For those wondering, he does offer drop off and delivery services as well and can even meet at your home and detail your shoes there if you'd like. He's also an incredibly cool, stand-up guy that you can tell means business too the second you walk in the door. Lastly, he does offer deals when you bundle 3 or 6 pairs of shoes together in one cleaning! Overall, would definitely recommend to anyone in the DFW area, especially if you're serious about bringing any shoes you truly love back to life!

Had such a wonderful customer service experience today although I was unable to purchase I was…read moretreated as though I was. Was given much helpful information in regard to foot problems and their need of correct shoes and orthotics. Will return when I have received my orthotics. Thank you for such a wonderful experience. Excellent customer service matters

Wow! These shoes totally took away my foot pain! As a nurse, I'm on my feet all day long and…read morethese are exactly what I needed for those long shifts. Although a little pricey, they are worth every cent. The manager was extremely knowledgable and took the time to make sure I had the right fit and shoe. Highly recommend to those that are on their feet a lot and who have foot pain. I'll be back.