A rivet on my belt burst and the buckle bacame loose. It's not a fancy or expensive belt, but I thought that reapairing it might be the better way to go than having to buy a replacement, if it could be done reasonably cheaply. Messina's took the job on the spot. A simple fix, done right in the store while I waited for a whole three minutes. And ultimately. they charged me very little for the repair. A few weeks later, the belt is still holding up. read more

Got my boots re-sold probably a couple years ago and put on some boots today and realize why I haven't been wearing them. The whole soul is shifting to the right on the inside. This guy is trying to tell me it's how I'm walking on him, but these are the only boots that I've had resole and I had it done here really all I was asking for is for them to reel them and I wasn't asking for money back. In fact, I was willing to pay for them to redo it but the guy threw a fit and wouldn't even give me my boots back. I had to forcefully take him from his hand. This place is trash. read more

Horrible service! Repair was not done on picked up day. Strap was to be sewn on the purse When I went to pick up the item, the strap was not sewn on. I had to return the next day and what was promised was not done and the work product looked hideous. The customer before me was upset because they paid for express service but her product was not finished in the time promised. The clerk went behind the wall and complained the customer was being rude, to the owner loud enough for us to hear. The customer said she apologized for being "rude" but she was disappointed her shoes were not ready when she paid for express service and when she was promised. Very disappointed in all around service! read more

The service was awesome. The quoted price was exactly what I was charged and it was VERY reasonable. I am HIGHLY satisfied & pleased with the restoration of "Louis"! I hadn't carried him years & was very excited to take him out this weekend. I will definitely bring more of treasured handbags. read more

Messina's Shoe & Boot Repair - "Louis" (vintage Louis Vuitton Palermo) - Shoe Repair Near Me - Grapevine, Texas

Messina's is the real deal. I've taken seven pairs of Lucchese boots to them for resoling, and every single pair came back looking and feeling brand new. Their craftsmanship is top-notch, and you can tell they take pride in their work. I also had three belts resized, and they handled those with the same level of precision and care. The service is always friendly, professional, and--maybe the best part--they actually stick to their timelines. No surprises, no excuses, just quality work done when they say it'll be done. If you want your boots, belts, or leather goods in the best hands, Messina's is the place to go. Highly recommend! read more

Always consistent in a great product with fantastic customer service at a reasonable price

I brought in a roughed up pair of Timberland Earthkeepers boots I have had since 2010. They were long overdue for a new sole. Three weeks later I received what almost looked like a brand new pair of boots - re-soled and conditioned to a beautiful shiny new look. This place does excellent work and I would give them my business again readily. read more

Messina's Shoe & Boot Repair - Cleaned up boots - Shoe Repair Near Me - Grapevine, Texas

See all

Sam (I think he's the owner) lacks not only craftsmanship, but integrity and respect. My wife dropped off a purse to have the handle remade. They were supposed to call her back to let her know whether they could fix it or not with the estimate. Never called back. She had to keep calling and they gave her the same "we'll call you back" answer. After weeks of that, they finally gave her an estimate of $100 for a 12 inch handle. We should have just picked up the bag at that point, but my wife really wanted the handle. Then, it repeated again... no call back. They finally called saying it was ready and when she went to pick it up, it wasn't ready. Not sure if they just got confused or what. Like several others pointed out, they seem to lack organization. Today, she went to pick up the bag and she wasn't happy with the result. For $100 and after a full month, Sam presented a flat, thin handle with uneven stiches. When she said she's not really happy with it, he went on to yell at her saying what do you know about craftsman, about quality, etc. and snatched the bag from her hand and went to the back. The woman at the front desk was not any better. Just stood there. After my wife asked what is going on, they told her they wouldn't give the bag back unless she pays for the handle. Unbelievable. So, she paid and came home. I called and asked for Sam. Upon identifying myself, he hung up. I called again, this time the woman at the front desk hung up. So, I went to the store. I wanted him to apologize to my wife and get the refund. Needless to say, he refused to apologize and continued to yell "What do you know about quality?" and proceeded to yell "Get the hell out of my store." So here I am. Let me tell you Sam, your skill SUCKS, but more than that you need to get yourself some dignity and respect. read more

Messina's Shoe & Boot Repair has all my shoe repair business bc of their great staff & great customer service they provide. I love it bc, they do everything & Abby who I usually work with has great knowledge & very fair in pricing. I sport taps both heel & toe & Messina's nails it down old school way. Craftsman ship, well I love this place! Abby & all the staff are great people! read more

I brought in a pair of Ariat paddock boots I bought more than 20 years ago, for resoling. I was quoted a very fair price and time (I didn't bring an emergency project). They were returned to me looking brand-new, and the soles and heels look great! I would bring any of my good boots here. Really nice people, too. read more

Fixed my belt helped me pick insoles and very nice people to deal with. They have a nice shop in Keller read more

I brought in a very high end damaged purse. This purse had been damaged on both front and back. Messina's not only repaired the damaged leather purse , but there was absolutely no sign of the damage! They were not only very professional, but highly skilled! Thank you for keeping your skill alive at a reasonable price. read more

I have had nothing but great experiences each time I've had shoes repaired. I've had various repairs from heel replacements to full sole replacements. I highly recommend this establishment. read more

I wasn't ready to get rid of my favorite black booties so I looked up a repair shop. Since I was coming from work it led me to this location. Very welcoming and she adjusted my turn around date to meet my vacation time...I thank you for that. I don't have a comparison on price to say this was the best deal cause this is the first time ever getting shoes repaired. I was that one get rid of them and buy some more. The customer service was excellent on my drop off and pick up, that's value to me. read more

Messina's Shoe & Boot Repair - Shoe Repair Near Me - Grapevine, Texas

I brought in some old (and I mean OLD) gnarly boots that I am simply too attached to to get rid of. I found them at a resale store in Scotland, and have been in love ever since! They were rough when I bought them for 3 pounds, with heels almost completely worn off. After even more wear by yours truly, I stopped wearing them because I didn't want them to become too far gone. Messinas took my favorite old boots and treated them with such care. They even revived the what-used-to-be-suede as much as they could! The heels are new and beautiful, and I am so happy to get more wear out of my favorite boots. I could not be happier. Is it too sappy to say it brought a tear to my eye to see them looking so beautiful? Haha! That's how much I love these ratty old shoes. They have walked with me through many seasons of my life. Cobbling is truly a beautiful craft. Please come support this family-owned business! read more

Messina's Shoe & Boot Repair - Boots looking amazing - Shoe Repair Near Me - Grapevine, Texas

Messina's has been helpful over the years. But sometimes you bring in something to be fixed and they can't do what you ask, but they still charge you for the work. That's not cool. read more

I took my over the knee Louboutin boots there to be serviced. When I arrive to pick them up on the day, I was told they would be ready, they were not ready and had not been touched in three weeks. When I came back the next day, I was only given one Louboutin dust bag back. I confirmed with the gentleman there that there were two and that he would find it and call me. I called three times the following week without a return phone call. The woman behind the counter is incredibly rude and makes excuses versus being accountable. The owner, Justin does not value customers and did not even try to resolve the problem and in fact, basically called me a liar saying there was only one dust bag. I took the liberty of reaching out to Christian Louboutin regarding my boot style. They confirmed that my style boot includes 2 dust bags and provided evidence to them. I've been a customer for a few years. Based on other reviews, I'm seeing this is pretty standard for them. This establishment lacks integrity. read more

Messina's Shoe & Boot Repair - Shoe Repair Near Me - Grapevine, Texas

See all

I didn't know if my shoes could be repaired given the damage to the soles but they took a quick look at and said no problem. Very reasonably priced and the work is high quality. read more

Had a very undesirable experience with this store. It's apparent, they do not want your business because they are too busy. The customer service employee was incredibly unfriendly, didn't give a crap about my need on multiple pairs of shoes. When I said I would take my shoes to someplace where they want the business and value the customer, she said we are the best and don't care if you leave. For a Grapevine business, very surprised by the tone of this employee and business. While we use the cobbler often; will never go to this store, ever and quite frankly, do not recommend to anyone who wants to go to a local store where they value their customer. Terrible, Signed a very unhappy (never) customer. read more

Terrible customer service. Shoes were promised to be done in 30 days. I arrived on the due date and were told they were not ready. I don't live near by so I was slightly annoyed...Lady didnt even say sorry! She said we will call you when they're done. Another month goes by and I finally call and ask, yep they are done. Thankfully, I didn't need them for a special event, since they take forever. read more

I had been burned by a previous attempt at getting some work done on some boots, so when I needed some work done I was seeking out a new place to go! My husband remembered there being Messina's on Main street so we went ahead and gave them a shot to have some lace hooks taken off a pair of my boots and replaced with regular lace holes. Price was reasonable enough, but plan on your boots being kept for a few weeks due to the amount of jobs that they get & with them being a family owned business. My boots had been given a date to be done on a Friday about 3 weeks out. So, keep that in mind if you need something done by a certain date. As well, I would suggest calling before heading out on the date given. I came by on the date given and unfortunately they said they were not ready yet. I had been told they should be ready by Tuesday but to call before driving up. Which they ended up being done by that Tuesday! So about 4 days behind the estimated date but not bad. read more

Local, Family owned business that is a staple of Grapevine. Thank you so much for always doing a wonderful job on our shoes, heels, boots, purses,belts. I would not go anywhere else. read more

Justin, the owner helped me find a great leather boot. He repaired it as well great multi generation family business. I will be back.

True old fashioned full service cobbler, I had my hiking boots stitched together after 12 days at Philmont. Turned out good as new and ready for next adventure read more

Brought a luxury bag here to get cleaned and condition. It looks exactly the way I brought it in... still dirty. Told the customer service person in the front. They stared the other way and said the owner cleans it himself. (?) this doesn't address the fact it still looked dirty...had a number of bags and shoes I needed to have worked on and glad I tested them out with one item. I do not recommend them. read more

Always great service on my repairs. They have fixed multiple leather goods over the past several years. read more

I brought into Messina's Shoe and Boot Repair my water damaged box that holds my Singer Sewing machine. They did an excellent job in restoring this water damaged box. The pricing for it was reasonable since my other alternative was to ship it to an out of town restoration entity. Previously, they have restored several pairs of shoes. Joan T read more

I took my boots to get re soled and they did a great job ! I did ask about repairing my heel and they assured me that they would repair that as well. When I picked them up, that was not the case but honestly that's a minor detail for me. I will be returning for any re sole or boot repairs. read more

The best, popular shoe repair in town. This has always been the best shoe repair shop to have your shoes, stiletto, boots, etc. to have put some protection to preserve it from wearing off. I had my Gucci shoes put sole guards to it and they did an amazing job for not ruining the design but at the same time getting that solid protection to preserving it for years. It took 5 days to wait, staff are friendly and helpful, and they sell a lot of great products, especially for leather treatments. Definitely worth the price and they are definitely experienced with expensive shoes. This is the only place that I trust to have my shoes repaired to. read more

See all

I wore my favorite UNT boots to every football and basketball game for an entire year with them too tight, causing blisters and feeling all kinds of uncomfortable. I kept saying I needed to get them stretched but didn't want to stop wearing them during sports season. The foot area was tight and the shaft area was squeezing my calves. I even took a pair of scissors to my beautiful $250 boots and snipped a slit in the back to try to make the shaft have more give. I instantly regretted it but wore them that way until football season ended. I have had heels replaced at Messina's before and I know they have a good reputation plus they are locally owned and operated. I brought my boots in a few day's before Thanksgiving and was told they'd be ready a few days after the holiday. No worries since football season is over and the basketball games are away for a while. At drop off I told them I wanted my boots stretched in the foot area and the shaft, then embarrassingly turned my boots around to show the slit I made. I was told it could be fixed so I felt a little better. $25 for the job, paid in advance, and I went about my business. When the day came to pick them up I showed up about an hour before closing time. There were my sweet babies, lined up with all the other repaired shoes, ready to go. The boots have been stretched so I won't get blisters and can wear them comfortably. The back slit that I made on the shaft was transformed into a perfect "V", sewn to look like it's been there all along (see pic). I'm very pleased. Go Mean Green! read more

Messina's Shoe & Boot Repair - I love these boots - Shoe Repair Near Me - Grapevine, Texas

See all

This is the only company I trust with my cowboy boots. They always do great work. I've had all three pairs resoled there, sometimes more than once. Quality work! read more

Great service. They have been a staple in downtown Grapevine for years. They know their stuff and I will be bringing back other shoes for a resole. read more

The very best. The repairs make the shoes look as good as they did when they were new. Prices are very reasonable. Your boots will look perfect! read more

Didn't feel the warm customer service that I expected here when spending over $300.00 dollars. Came in for shoe shine for $7 that was on their website then I see its $8 when I walk in the door on the board. Okay, no big detail just an oversight they haven't updated their website. Then I see full cow hides for sale $285.00 so, I end up buying one for full price and they still charged me the $8 for the shoe shine! No, Texas hospitality by comping my shoe shine ??? Seriously!?!?!? I felt like I was a bother to them. I am happy with my cow hide purchase not happy with the $8 shine. read more

Messina's Shoe & Boot Repair - Full cow hide $285 asking price - Shoe Repair Near Me - Grapevine, Texas

They ruined a designer shoe. My shoes were perfect when I gave them to them. I am very careful with them; even the man that returned them to me mentioned they looked like new. When I came back to my house, I checked them and one shoe has three big stains of shoe glue. Another issue is that they said it was going to take two weeks to give them back to me; when I got there to pick them up, they did not even know where they were; when they finally found them, they had not fixed them, yet. I paid much less at others shoes repair places and they do a much better job. read more

This review is about belt repair rather than boots. I needed three belts resized. I needed them to be smaller and was especially concerned with the ranger belt and how it would look with the restitching of the small tongue. Messina's did a great job in just a week. The staff was friendly and knowledgeable. I'll be needing some new soles for my boots next year and will bring my business to Messina's. It's also a bonus to know there are some great places to grab lunch or dinner on Main Street as part of the trip! read more

amazing cobbler -- from customer service to repair. i brought in a pair of boots that a local shoe/repair place had (what a mess). messina not only made my boots beautiful that didn't want to charge me for it. yes didn't want to charge me. what a great company!! i know i am on caps because i am shouting how great they are! read more

Good service but plan on leaving your boots for several weeks. Was pleased with the new soles once I got them back.

Messina's went above and beyond for me and have excellent customer service! They repaired our damaged boots. Then they did me a huge favor and dropped them off for my customer down the street, although it's not normally a service they offer. I tried to pay them for the extra service but they wouldn't take it. Thanks so much! read more

The quality is exceptional. The people are very kind. Just get your estimate upfront. My estimate (mind you it was a custom job) went front no kore than $60 to $120 by the time i picked it up. They reduced the bill to $100...but I was very frustrated. The final product was perfect and admittedly high quality. read more