This nursing home has the worst quality of care. Staff has no experience, just a computer training class. MedTech's have no experience. No compassionate care. The smell of urine upon entering the place is overwhelming. Many bruises on residents etc . Food is terrible and not appropriate nutritionally. read more

When searching for a community, I came across Rosecastle. I am so glad I did because the community is beautiful, and the staff are very caring and wonderful. I am so glad I made Rosecastle my choice. read more

Quality care, great and convenient location! The Food is great, the activities are tailored to the residents. I can not say enough good things! read more

Making the decision to move my mother to an assisted living facility (ALF)was very hard, having to move her from an ALF to a memory care facility was even harder. After reviewing five or six different facilities in the area, we ended up choosing Thrive Memory Care and we are thrilled we did. From the very first afternoon my mother arrived, she felt at home and at peace. What made a difference was the attitude and drive of the Thrive employees. They were committed at every turn to make us feel comfortable with our decision and to make sure my mother's needs could be well taken care of. They did not make promises or over commit to things they could not perform, but instead took time to get to know my mother well in advance of her move in date. Over time I will try to update my post, but so far we are pleased....very pleased. read more

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No one answers phone or returns messages. I worry about safety if the doctor's office can't get through. Their billing department is a mess. They have owed us $5,000 for six months now. Maybe your loved one could be cared for in a better place that can at least answer the phone. read more

I wouldn't put my worst enemy in this facility and would rate this a zero if I was able to. Our loved one is in hospice and moving her in the current state she's in isn't ideal, and yet we felt we needed to move her immediately after witnessing so many horrific things in that place. There are a few people in that facility that were phenomenal and truly care about the job they have and the people they are caring for. Unfortunately, there's wasn't enough of them to make an impact. I swore when we got our loved one out of there that I would be the voice some of the people in there don't have, and advocate for them to get the proper care they deserve. They are short staffed to the degree that they shouldn't be allowed to be open and operating in that manner. We witnessed so much neglect, roughing up the elderly in there, cursing at the poor old people in there, our loved one got out of bed and fell and had a massive bruise on her face and the workers were outside on their phones in the night time and God only knows how long she laid on the floor. Upon visiting many times we have found our loved ones laying in here feces and no one has come in to change her. We brought these things up multiple times to the Director and she always went in defense mode and just said she would get them more training, even after being told that one of her employees was extremely rough and cursed at our loved one while she was crying. The director Robin did not display the care and candor that you would expect for someone in that kind of role. She didn't take responsibility or even acknowledge what we were telling her nor did she ever apologize that these serious things were going on under her supervision. They hired a floor supervisor to come in and try to change the environment around because most (again a few were great) didn't want to work when they were there and it was very apparent that these people didn't want to work there and were just there to collect their pay without doing their job there and helping the patients. He was hired and quit all in the short time we were there. There were many times we couldn't get in or out of the facility because they didn't have anyone up at the desk like they should have been. MANY times other elderly people with dementia, or other memory care issues would walk in to our loved ones room and use the bathroom, sit down in the chair, or just stand there in her room. What happens when weren't there what was going on! The last night we were there we watched them give our loved one a spoon of yogurt with her pill and then she turned to walk out. If we weren't sitting and watching her take the pill out of her mouth, they would have said she took her pill and she didn't. The medications these people are on are imperative for Theo pain, anxiety, and many other things they need to keep them calm and getting the medication they need. This is unacceptable and cannot continue. They should have people working there that actually want to care for these elderly people and treat them with the dignity and respect they deserve as human beings. read more

Great community. Kind staff happy residents. Rosecastle is definitely a must visit for your loved ones.

Faced with moving my mother a second time, at 93 years old with dementia, after she had been at a facility in Ponte Vedra Beach for 6 years, was stressful. I searched everywhere within 25 miles of Jacksonville before finding Rosecastle. It is a hidden gem and I highly recommend it! My mother has been there almost a year and loves it. I enjoy visiting her because she is so happy, and thanks to the friendly and helpful staff, and the comfortable, airy feeling in all the common areas. Residents' rooms are big, bright and designed with thoughtful convenience features for the elderly. The hallways are wide and bright with natural light. The courtyard is huge, and feels like a park with a smooth walkway around it and mature trees. The staff takes time to know each resident and respects their individuality. Holly Vernon proved a valuable resource in helping me navigate the financial aspects and logistics of the move. Group homes are better in my opinion than keeping your loved one at home, even though many times it's what they think they want. Here they get social activities, stay engaged socially and creatively, and you can have peace of mind knowing there is someone there 24/7. Rosecastle should definitely be on your list to check out if you have a loved one who needs elder care! read more

Don't judge the book by the cover; this is the 2nd senior living center I have tried for my mother and it has all the makings to be a lovely home. Features include unique neighborhoods each with access to their own central dining and living rooms, screen patios, and a lovely backyard with an open concept allowing residents to freely explore. There is a wonderful salon, jetted tubs, bright spacious apartment style rooms many with exceptional views, etc. yup it's all there, but it doesn't function it's all for show. The care is subpar even with a new owner/management team, the President (also known in the industry as the director, has no experience in this field or with supervising employees). They employ contract workers who frankly, don't have an interest in the residents. My mother has fallen at least a dozen times while "being cared for," ignored when she has an urgent need to use the facility, and even though she lacks memory she is clear "the three of them stand in the corner talking and ignore us, we can't get their attention." I could continue with they ruin her clothes daily, don't use common sense when dressing her like not putting on socks when it's 40 outside, have no system in place for replenishing meds and other daily supplies, claim they have a pendent system that never works (again I believe the staff just ignores the signal), the food is tasteless per all the residents and they don't regularly hydrate the seniors or "give them snacks" upon request. There are many full-time employees that are genuine and truly care they are overworked and underpaid, they were lucky enough to recruit an activities director that is high energy and extremely compassionate, after having little activities and no one to run programs, except their caregivers, who are already overworked trying to just take care of the basic needs of the residents, but they claimed they had daily activities. The permanent nursing team and their supervisor go above and beyond but are spread extremely thin, the Thrive caregivers too are doing their best those are the bright spots and the ones that will quit because they are not appreciated. This memory care home has the makings to be great, they don't have the leadership, the follow through or the wherewithal to give our loved ones the compassionate care they advertise. Even their website shows stock photos, reality here is this place looks like Pleasantville but don't look too close you and your loved one will be extremely frustrated and depressed when you discover it's all smoke and glass with a crumbling foundation. I would like to say this is not the case with other facilities, but after an exhausting search in 3 states, I'm afraid not. Also know I'm very involved, many families drop and go and really don't see the daily operations or have a loved one that it not totally dependent on care....yet. Families beware. read more