We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

We went to the Omni this past weekend for an anniversary and thought it would be a romantic…read morelocation with the scenery and hot springs. Yet, we found that the hotel was significantly overpriced, poorly serviced, and much more geared towards kids than couples. The Service Nearly every interaction we had with the front desk felt like we were inconveniencing them. From the moment we walked in, my partner and I walked up to the front desk with two employees. The one briefly looked up at us and then returned to what she was doing. We stood there for a bit before I asked if there was someone who would be able to assist us for check-in. The next morning, we walked by and that same employee was leaning up against the wall staring up at the ceiling - it looked like she would rather be anywhere else than working at that front desk. It was not a helpful, four star experience in any way. The final straw for us was when we were checking out, and one of the Room Controllers (seems like a supervisor role) Patrick, was called over to try to help us with a question we had about a charge we saw on our bill. When asking if he could help us understand the activity fee listed that wasn't clear what it was connected to, he said he could look into it more but it would take over an hour to do. When we pushed if that was actually the case, he said "do you know how many people have stayed at this hotel over the past weekend," in reference to the number of tickets he would have to go through in order to answer our basic questions. Seems hard to believe a resort like this couldn't tell you what a charge on your bill is - and of course that wasn't the case. Turns out theres is a drop down that provides all the details. We weren't trying to nickel and dime here, just understand a charge that was not clearly tied to an activity. After he realized there was a drop-down and it would not take an hour to answer our question, he became significantly more friendly. Cleanliness Our room had stains on several surfaces, most noticeably on the pillows. The tub was also significantly rusted around the drain and there were two long hairs on the shower wall from previous guests that we found before using the shower. Food The food in Jefferson's was bad, especially at the price. I had eaten here before and did not remember it being so terrible. I would consider it the most overpriced meal we've had. We ordered an 8 oz steak, lobster tail, wedge salad, and spoon bread. The steak was 1) not 8 oz and 2) not cooked to order, the lobster was rubbery, the salad was soaked in dressing, and the bread brought with our meal appeared stale as if it had been sitting out for hours if not days. The Fees Everything includes an extra fee. We were fine with the cost of it, but the additional charges aren't an inconsequential amount and honestly it's clear that the fees are just a way to show a lower price when you're booking things. The one that really stood out to us was the spa "service fee" which was 22%, and which part of it went to the massage therapist - but the front desk at the spa couldn't tell us how much. We were told that this specifically was not a tip, and were expected to tip on top of the 22% fee. To make matters worse, our "50 minute massage" was not 50 minutes - we have texts we spent before and after the service from the room that shows it was closer to 45 minutes. To be clear, we were on time and completed the paperwork well before the start time - so it was not a matter of us being late to the appointment. Activities A quick note - our experience with all restaurant staff, interns, seasonal workers, and especially those leading activities was very good. Archery was fantastic, the hot springs were peaceful and unique, and the hike had a very knowledgeable guide. The guides for Archery (the intern from Virginia Tech and Ahmet) were incredibly helpful and friendly. Our activities were not without frustration though - when we showed up to our 9am archery reservation, we were met by the intern who said her boss was not here so we couldn't get into the building. So we stood out in the rain until management showed up to unlock the door. We would recommend part of our 20% activity fee on top of the cost of the activity go toward cutting an extra key so future guests don't have to wait in the rain.

OVERALL: peculiar. It would be ok to stay here if it was an emergency but if it's not go somewhere…read moreelse We chose this hotel simply because it is across from the Warm Springs Pool. When we checked in, the young receptionist gave us the details and made a displeased fave when she said which house we were assigned to - the Jail House. The Jail House ended up being fine but I didn't like the room. First off, the buildings aren't labeled and it's not clear where the front door is located which is incredibly annoying. Second, there is a big chandelier above the bed - so close that you can touch it with your hand and tall people can hit it. I was worried that it would fall right on our torsos.. Third, the sheets had some stains on them. Fourth, you can hear people entering and exiting the house. And they can hear you so you cant even speak in a normal tone. Finally, the place appears clean from a distance but has a lot of cracks where bugs can come from. The only thing it had going for it was that the bathroom was modern. What really frustrated me was that when we checked in the receptionist gave us all the information about dinner time and location but didn't tell us they were all booked up that evening. We checked in at 3 and dinner time was at 5. We waited for dinner service to start and went down to the restaurant on site only to be told that there was no availability. And of course there are limited establishments in the area so we ate at a dingy place nearby. The hotel restaurant had plenty of seats...we saw when we returned and before we left. Never coming back here again.

We visited 2 years ago, really enjoyed it. Returned today. Had an old fashioned that tasted like it…read morewas made with Fireball. Ordered the creamy mushroom soup. Creamy, lots of mushrooms however it had a very heavy handed spice, I think it was fennel. It over powered the mushrooms. The bread, which we loved the last time was underbaked. My salmon on my very heavily beeted salad was burnt. My friend's steak was soaking in some sort of mixed veggie gravy. Just very disappointing, after having such a rememberable experience from before. Not worth the money at all.I clearly left tons of food and the waitress did not question if anything was wrong. I even flipped the burnt crust of the salmon so she could see it.

Both Tammy and Dave went out of their was to make us welcome. The inn is uniquely decorated and…read morecomfortable. The breakfast was delicious. It's located in a beautiful spot, surrounded by scenic landscapes. We definitely will return!

The inn keeper acted unfairly following our stay this week, retroactively charging our credit card…read morefor things that she was REALLY was not supposed to -- and without any warning whatsoever even though I contacted her to let her proactively to make sure everything was as it should be. She knows what she's done, and she knows how to fix it. Let's see if she does so. It's really too bad also - there was so much lost potential as a result of this poor communication and unfriendly customer service - mostly just at the very end, which tainted the whole experience. I really wanted it to go a different way because I am a supporter of small businesses in general and believe I was a thoughtful guest; my approach was to be forthright and honest and correct a situation, while hers was to take advantage of the situation and profit off of it, just in case, and without saying anything up front. She not only initiated an unauthorized charge, but acted in poor faith in the way that she did it behind the back of her customers, creating a bad taste from the overall experience. Travelers Tip: Tread lightly with these bureaucratic "Karen" hosts.

Our first stay in a bed and breakfast...and what an amazing visit! Huge room, great prices…read more(especially compared with The Homestead) and luxurious accommodations. And staying with Innkeepers Richard and Liz felt like a familiar visit to grandma and grandpa's house. Liz told our son to call him Meemaw (and he talked about her the whole drive home). Of note, our son is 3 years old and we all survived without TV and without the need for a "regular" hotel. If you want a quiet, cozy place to stay in a beautiful historic home. This place is for you!

Lovely stay! Was in town with my co-worker on business and we both were treated like family - such…read morea nice, rare feeling. I grew up going to and staying at the Homestead which is NOTHING like it used to be. Sadly. Yet the proprietors of this Inn, the Kings, were like coming home to Mom's, literally! They waited up for us (!!) as we did go to the Homestead (1 mile away) and have drinks & dinner (very disappointing, ugh) !!!! If you have a bad back, ask for room #7. Nicest, firm bed I have ever slept on. And the inclusive breakfast the next morning was delicious, like being at home; just elegant and far over the top, not expected! Can't promote this Inn enough. You won't be disappointed ~

Driving 5 hours to stay here was worth every minute on the road. This delightful Bnb in the middle…read moreof seeming nowhere was an absolute DELIGHT. Coming here was absolute happenstance, just looking up if there was a hot spring in Virginia and there was. And I found this amazing Bed and breakfast that was affordable, comfortable, and dog friendly. Our entire stay felt like something out of a story book. A babbling brook in the back, a delightful square to explore, flowers, fields, breakfast with fresh juice fruit and coffee delivered to our room every morning. Bathing under the stars and sleeping under them too. What an amazing long weekend. Bear our border collie was welcomed with open arms, he was so comfortable the entire stay. He enjoyed the accommodations and romping in the fields (and drinking from the creek, I wouldn't recommend doing that yourself.) Our whole stay was stunning. I truly came in with an open mind and they blew my mind. What a hidden treasure.

I visited this location for a yoga retreat. The room was cozy and comfortable. The restaurant on…read moresite was amazing! The grounds are beautiful. The hotel staff went above and beyond to make sure we felt welcome. I am looking forward to returning next year!

I want to preface this review by saying that we did not stay overnight in a room at The Greenbrier,…read morebut we did spend most of the day there, and I'm glad we did. When you pull in, you will be greeted by security at the front gate. We advised them we were there for the bunker tour and to do some shopping and they gave us a parking pass and directions to the best place to park. The resort is iconic, huge and pristine. We walked our dog around the grounds and up to the main building. Unfortunately, even though they say that the resort is dog friendly, there are some areas where dogs are not allowed. So I waited outside while my husband spoke to someone at the front desk about reserving a spot for the bunker tour. When he returned, I went inside while he stayed out front with our pup. When you walk in the decor hits you all at once and, if you are a Fallout fan like I am, everything just feels so familiar and comfortable. The bold, eccentric colors and patterns, the chandeliers and unique furniture... It's all there. I wandered through the shops which are upscale and fun to browse, even if you're just looking. I bought some giant macarons which were priced incredibly reasonably and really enjoyed them. All of the staff I encountered were friendly and helpful, and even without reservations, we were able to get tickets to the bunker tour. Be advised that they made it very clear to us that getting tickets "day of" is not the standard experience, so I do recommend reserving tickets if you want to do the tour. The vault tour itself is probably closer to four stars, but it's definitely a must. Knowing there was a fully built secret congressional bunker hidden underneath this glamorous resort for decades is wild. You walk through the old dorm rooms and meeting areas and see how it was all set up so long ago. You're not allowed to take any photographs, but I did read some basic information before coming. Still, reading about it and seeing it are two totally different things. It cost well over $100 for the two of us to do the tour and that is before tip so it definitely isn't cheap. It would have also been nice to have more seating, especially for things like watching the video, etc. My feet hurt a little after the tour from standing so long on the hard concrete floors of the bunker. The only reason that we did not end up spending the night is that we really wanted to be inside some of the main buildings and although they do offer dog friendly accommodations, they are only located within certain cottages kind of on the edges or outskirts of the property. There is also a $250 fee for dogs so we decided at the time that it would not be worth it for us, however, full disclosure: we regret that decision. We definitely should have spent the night. It was a once in a lifetime experience for me and if I ever get the chance to come back here I will definitely get a room and stay as long as I can, soaking up the ambiance and anemoia.

Dorothy Draper began transforming the Greenbrier in 1946 after it had been used as a military…read morehospital, and it appears the updates have been minimal, if nonexistent, since! Slouchy couches, stained carpet pulling away from the walls. The cheapest daily rack rate on a weekday is a whopping $400+/night, not including all their BS fees: $49 daily resort fee per room and 9.75% Historic Preservation Fund, 6% sales tax. SO NOT WORTH IT! Seriously, I get keeping the iconic Draper theme, but you gotta upkeep everything to warrant that price! I stayed here for 3 nights for a conference, and had multiple interactions with staff from calling to make reservations for activities, the bunker tour, dinner at the main dining room, bowling and the conference room facilities. Customer service ranged here from very nice, cheerful and helpful to unaccommodating, aloof, and just plain rude. When asked questions about the facility or amenities, the staff would often give me blank stares or just shrug and say they didn't know. I was checked in by a trainee who did not give any direction on how to get to my room in the BOONIES (Copeland Hills) and we drove around aimlessly until we gave up and went back to valet to get directions. When I asked if I could be in the main hotel with my coworker at check in, another snooty employee (senior or the trainer, I dunno) blatantly said "no, your group is assigned to the cottages", which was 100% a lie because my coworker simultaneously checked in with another trainee and was given a room in the main hotel. The next day, a second coworker was also given a room in the main hotel. They both complained their rooms were creepy feeling, dirty and in need of some major renovations. So I guess depending on how you look at it, I had it better since my cottage in the boonies wasn't as old and was in pretty good shape. The wait staff at the conference was too efficient! I left my untouched dessert literally for a few minutes at my seat and when I returned it was gone! My fiancé did the bunker tour and the bourbon tasting. He was the only one at the bourbon tasting at 5:00pm and no one showed up for the 6:00pm either. At the end, he was given a non itemized bill for $88 (the base price was $65) and then he tipped on top of the $88 thinking that was the base rate! Clearly the astronomical service fees were already embedded in there. Throughout our stay, we wondered where everyone was. Despite being reservation only, the main dining room was at best 25% full when we were there on a Friday night. Everywhere we went: basically empty. The many random sitting rooms, the restaurants, the casino, the bowling alley, indoor pool, the bars. The only activity that had a decent amount of people was the bunker tour. There were many private events we saw set up everywhere though, and our conference alone was about 300. So maybe that's their thing. My coworkers had mini fridges in their room in the main hotel, my room in the cottages did not. My coworker called room service for ice (there are no self service ice machines) and it was delivered 2 hours later when she was sleeping. The room service delivery fee is $5 for the main hotel, but $20 for my cottage in the boonies. Why do I have to pay 4x in delivery fees when I asked to be in the main hotel to begin with? Ridiculous. The Greenbrier is old and busted and riding on the "historic" factor to draw in guests. If I stayed here for leisure and paid for this out of my own pocket, I would be even more pissed.

Pinkies out! The formal Classic Afternoon Tea in the Homestead's beautiful Audubon Dining Room is…read moredifferent from it's "complimentary" (for resort guests) social tea hour. Reservations are required for the tea hour which runs on Friday and Saturday from 3-4pm. Its runs about $55 per person and is worth it for the lovely experience of tiers of treats, live piano music, and impeccable service. The menu had about a dozen tea options and listed the items on each tier. We both chose the same unique pear raspberry green tea. The blueberry-lemon and raspberry-white chocolate scones were fantastic! The standouts of the tea. Not to mention, the house-made profiteroles stuffed with blueberry pastry cream, various macarons, hand made artsy caramels, and liqueur-infused chocolates. The finger sandwiches were the typical salmon with dill and cucumber. It was not over the top with extra frills, but for those who love a traditional afternoon tea, this totally hit the spot.

We had an excellent experience on this visit. Staff was super friendly and helpful. Exercise room…read moreis one of the best that I have ever seen at a hotel if this type. Cool yo see all the memorabilia from this hotel's previously life as a school, including old auditorium seats, the wooden gym floor in the "ballroom", old gym score board in the gym. Will be interested to see if they can find more to fill up some of the blank wall spaces but also loved that they featured local artists and school arts. Rooftop area was nice. Excited to see what they do when it opens as a bar. We will back again!

Part of the excitement of this hotel is the tech, sadly, nothing worked for us. When going to the…read morefront desk multiple times and having people in our room, we were just told it was an internet issue. Yet, the internet appeared to work just fine. I feel like we were not able to actually enjoy all this hotel had to offer, also for the size of our room and the upgraded room we booked, I was surprised to find no mini fridge in the room. Overall it was sadly disappointing and as an educator, I was beyond excited to stay here considering the story!

Absolute trash hotel. The management here literally stole $150 from me. On top it of that; after…read morethey stole the money, they had the nerve to lie to me and blame Expedia and Hiltons hotel policy for stealing my money. The fact is the general manager and manager of this hotel have zero honor and will literally steal your money to meet their hotels quota. Hope it was worth the $150. I gave the management multiple opportunities to do the right thing. Do not trust this hotel with anything. If any business is willing to steal from you and then lie to you, there is nothing they are not willing to do. I stay at hotels over 100 days a year and never has something like this happened. Gross.

Wonderful stay! I was really pleased with my choice and would definitely recommend the Hampton Inn…read moreLexington-Historic District. The service was great, a nice greeting when I checked in and the staff was friendly throughout the stay. Special shout out to Ginny at the front desk for her stellar service. The location is inviting, and my king bed & room with outside entry was spacious and clean. The room had all the Hampton amenities including a nice size TV, microwave, mini fridge, iron and full size ironing board, and a coffee maker. The bed was comfortable, and the room had a nice lounge chair. There was plenty of parking, and my room was in the back of the hotel (by the cabin) and the area was quiet and relaxing. The property has a lot of charm, especially the historic Cabin built in the mid-1700s, it catches the attention and is used as a special events space. The main house, Col Alto, is a beautiful Georgian-style brick home dating back to 1827. Both are rich in history and make the stay even more unique. I would absolutely stay here again and hear the historic rooms with bath tubs are the rooms to reserve. I was most pleased with the Kind bed & room.