Just recently switched over to Dr. Paccagnella and she is amazing!! She is the sweetest and really…read moretakes her time with her patients. I feel so comfortable with her and know she will always help me. Dr. Gibson is also wonderful and knowledgeable. The front desk staff are the best and overall I had a wonderful experience. 100% recommend this office :)

I was refereed to this want to be doctor but a NP or Nurse Practitioner. I called before making the…read moreappointment and got very little info from who answers the phone but sort of yeah but up to them when they see you. Found out the hard way, they did not do or prescribe what I wanted period and staff should be aware of this or ask before making an appointment. $111.98 down the drain! and pushy to get me to make another appointment to give me part of what I needed. It seems like they want you to keep coming back to get what should have been down the first time. I should have know better. There does not seem like there are any doctors out there anymore. Most are scared to give certain prescriptions but that is why they are there. Not at all like who I went to who retired and the one before him and before him etc. They were real doctors unlike what you have now. For the record I saw Karine Paccagnella FNPBC, what ever that means.

This practice won't take new patients over the age of 12. There is no notice about this on their…read morewebsite, and the secretary is rude.

Let me start by saying I can understand why this place has very few and unfavorable reviews. We've…read moretaken our son here since he was born in 2017, and every experience has become more and more unpleasant. My choice adjectives for this office would be: dim, impersonal, inconsiderate, and disorganized. The kind nurses and 1-2 assistants who actually took the time to converse/answer questions on occasion are the only saving grace (and also why I'm not giving 1 star). The doctors themselves are inconsistent, meaning you'll likely not be able to see the same physician for your child's routine - or ad hoc, as they often are with kids - visits. This leads to no real relationship forming or sense of quality patient care. It is like a puppy mill in this regard. When I asked about the shuffle, they had some folks understandably out on leave or at their other branches the days we needed, but there was never an effort made to accommodate that simple request, to have the same physician when possible. My biggest concern arose in the last year when our son developed a persistent cough/trouble breathing with every minor cold (or "cough variant asthma" as I learned from specialists who care to help solve vs. ignore ongoing issues). Turns out it is easily treatable, but requires some attention. Not once did any of the physicians give us a call to see how my son was doing after repeat visits and worsening symptoms, nor did they ever recommend a specialist or other course of action. A friend and colleague shared with me the practices they go to for similar conditions, and we now have a plan that is keeping my son healthy and able to BREATHE! He also had a double ear infection once that they did not catch, but that an ENT was able to confirm within minutes. My final grievance is that I requested his medical records be released to our new doctor and signed a waiver authorizing them to send them. Weeks later, I was notified by the new doctor that they never received the records. I finally picked them up in-person and paid extra for printing because I did not trust the staff to handle them. One assistant did apologize for the misunderstanding, but shouldn't there be an electronic file of his data that they could just transfer digitally? Maybe that's too advanced? They apparently use an employee's generic, unsecured personal email address for these transactions. Yikes. Add all of this to the small, outdated, and uninviting physical space of the office, and you can see why we have now moved to a different practice just down the road. Oh, and when you wait to be seen for over an hour and your parking expires (I know, this is not their fault) because you're caring for your sick toddler, the parking tickets in their lot are $45 each and they double within 2 weeks if unpaid. We are looking forward to starting fresh somewhere else and hope this rant of a review helps others in making such an important family decision as their kids' pediatrician!

Dr. Ivy Masserman is the worst doctor I have ever met! We just had horrible experience with her…read more She is so rude to exam my baby, performed very poor skills and basic knowledge, my poor little one was lying in my arms and crying due to the abnormal pain, she was just keep yelling to us "I do not know what's wrong with him, I do not know how to do with him, I am lost!! I was so mad! I understand, in some case it is really hard to diagnose, but as a well-trained and qualified doctor, at least you should give some suggestions and your own opinion, rather than keep yelling "I do not know how to do with him, especially when your patient is just a baby.

Unacceptable medical care from P.A. Who you are forced to see unless you pay for the concierge…read moreservice and pay out of pocket.

I would NOT RECOMMEND this practice. This USED TO be a great practice before Dr Marshall moved to…read moreconcierge care two years ago. Now I only see NPs without signing up for concierge care. And the last straw for me was when the current non-concierge practice actually WANTED ME TO WAIT IN PAIN AND SEVERE DISCOMFORT FOR SEVERAL DAYS, instead of just prescribing antibiotics for a urinary infection. They wanted me to wait come in for urinalysis and wait for 3 days for the results before they would provide me relief. In the past they have prescribed antibiotics for immediate relief before without a fuss. But the new practice has no qualms about having women patients suffer for a few days.

Visited urgent care because I was experiencing numbness in my leg. It's located on Georgia Ave in…read moreWheaton in a quiet cul de sac. I made an appointment online and was seen at my appointment time. The receptionists were friendly and check in was a breeze. They took down my info and I was on my way to see the doctor in 15 minutes. The waiting area was small but clean. Photos were not allowed in the examination room but the rooms were a bit worn but sanitary for a doctors office). I was first seen by a PA who assessed my situation, asked questions and did a preliminary check. I was then told to wait and a friendly and knowledgeable physician came to explain the diagnosis (thankfully I'm good) and next steps should I continue to experience similar or new symptoms. They both put my mind at ease and we're thorough in their assessment of my situation. Overall positive experience. No one wants to go to the doctor but it's always easier when the staff at the doctors office are warm and inviting. Thanks guys!

Saw Dr. Arora for head/ sinus congestion that he deemed to be viral. Follow-up phone call was nice…read morehowever symptoms have lingered now for 2.5 weeks. Called to see if he could prescribe antibiotic to finally knock this out and was told another appointment at my expense would be needed. Why?! It's only been 1 week since my initial appointment and 3 days since his follow up call. Such a money grab it's disgusting! Have never had an issue with this urgent care previously but first time seeing this doctor there. Will not be returning.