1. Rosi Physiotherapy

1. Rosi Physiotherapy

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Palm Desert, CA

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Rosi Physiotherapy

3.7 (3 reviews)
Open 7:00 am - 8:00 pm

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Sandra Bender MD, FAAP - Bad customer service

Sandra Bender MD, FAAP

5.0(4 reviews)
3.2 mi

I am seeing her for chronic concussion treatment. TBI 6/30/78. At the time I was in bad shape,…read morecrushed in my car. Primary focus was acute visible injuries. I have tried finding care. Professionals over the decades felt I had advanced as far as possible. Fast forward 47 + years enter Dr Bender. She is most extraordinary though it is what I would want our medical team members to model. She is tough yet thorough. Thrilled I finally am getting attention my TBI needs. Honestly I feel a difference and this is mid Nov 2025 first visit. She wants me in sooner. I return every other month for check up. She deserves 10 gold stars I can give her 10 here

I didn't know doctors like this even existed. Immediate lab work in office? Why don't all Dr's do…read morethis? To know immediately, all your basic blood work stats? Crazy. Dr. Bender literally goes through your ENTIRE medical history. Diet, labs, medications... everything. Took awhile to get an appointment (as a new patient) but I now understand why (they take the time to request all your records and then actually read them?!) and she is SO worth the wait. I've never had an appointment where my list of issues and questions were so completely and throughly answered. Printouts... homework and goals set. Very nice, clean and organized office. Frank, (the office manager/medical assistant when needed) was a pleasure to speak/work with. I think I'm still a little in shock over my appointment. Seriously. It was that amazing.

Eisenhower Desert Orthopedic Center

Eisenhower Desert Orthopedic Center

3.0(44 reviews)
2.6 mi

First of all, I'm a retired firefighter paramedic. I worked in a very busy urban city with many…read moremore hospitals and trauma centers then we have here in the desert. I am used to being seen quickly and getting an appointment with a doctor in a reasonable amount of time. I understand it is different here. I have used their emergency room once and was severely misdiagnosed. It turns out I actually had to have back surgery when they kept telling me I was basically making a big deal out of "nothing "and i'm sure they thought I was seeking pain meds. Imagine my surprise when I went to a doctor in the Los Angeles area and he told me what idiots they were in the emergency room. I was scheduled for back surgery right away. As you can see, I still haven't gotten over it lol .So never go to their emergency room. That being said ,the orthopedic center is completely different. I had no problem getting an appointment after my PMD sent a request for an orthopedic to see my knee. I was seen on time and everything was very professional. Dr.Diltz was great. I felt like a fool coming in for what I thought wasn't a big deal, but it turns out it could be. He never talked down to me, never made me feel like I didn't know what I was talking about like some doctors do. I have a follow up with him to review my MRI and I am looking forward to it. It's nice to have a Doctor Who listens to you and has some compassion. The only reason I dropped a star was NOT for the doctor. It was just the wait time. I had to wait about a month and a half to get an appointment with the doctor. I'm definitely not used to that, but like I said it's different here in the desert. I highly recommend Dr.Diltz. Also, their MRI staff in their orthopedic center is fabulous. So professional! saw me on time. They were great. Absolutely recommend

Unprofessional Conduct & HIPAA ViolationRating: 1/5I am writing this review to warn others about my…read moreexperience with Karimdad Amir Otarodi, M.D. (who also practices under the previous medical license name Karimdad Otarodifard). I have been seeing him since 2024 for an auto injury, and my experience has been marked by medical record inaccuracies, extreme unprofessionalism, and a severe breach of patient privacy.1. Medical Record Inaccuracies & Medical GaslightingDuring my treatment, Dr. Otarodi insisted he had given me an injection to help my pain. He never administered this shot. When I returned to discuss a shoulder manipulation or surgery, he told me I was not healthy enough to "go under" anesthesia. When I asked about manipulation, he contradicted himself by saying it would work but I would still need to be "under," failing to explain what he meant. When I mentioned that a second-opinion doctor agreed with the manipulation plan, Dr. Otarodi became highly upset. He aggressively insisted he had given me the shot. When I asked him to look at my chart to see his mistake, he became so angry that he walked out of the room.2. Retaliation & HIPAA Privacy ViolationsBecause I lost complete trust in Dr. Otarodi, I asked for my medical records to file a formal complaint and spoke with the office manager to find a new doctor. While I was speaking with the office manager behind closed doors, Dr. Otarodi stormed into the room. He began shouting about my private medical history loudly enough for the office staff and patients in the public waiting area to hear. This is a blatant violation of federal HIPAA privacy laws.3. Attempted Trespass & ConclusionWhen I asked Dr. Otarodi to leave so I could finish transferring my care, he retaliated by ordering the office manager to call the police and have me trespassed from the property. Recognizing his erratic behavior, the office manager repeatedly asked Dr. Otarodi to leave the room instead. He refused to leave until I threatened to call the police myself to report his HIPAA violation.Ultimately, the office manager was very helpful, recognized the issue, and successfully transferred me to a new provider. It was clear during this interaction that the staff themselves are uncomfortable working with this doctor. If you are seeking an accurate medical record, privacy, and professional care, I strongly advise finding a different physician.

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Eisenhower Desert Orthopedic Center
Eisenhower Desert Orthopedic Center
Eisenhower Desert Orthopedic Center

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Rosi Physiotherapy - physicaltherapy - Updated July 2026

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