Im been a Pearl Vision customer for many years and today I can say I won't be back. It took 4…read moremonths for them to get my contacts order correct and they still want me to pay for them when everything was paid from the beginning. During the 4 month of waiting for my contacts I was calling them once a week as they keep saying that the contacts should be arriving soon and that they will give me a call within the 24 hours to provide an update on my order. They won't keep they promise and never call me back and when I asked for the credit for the old contacts now they just act like this is not going to happen and they don't need to give this credit but wants to take my old contacts back as they are not expired and intact. Very disappointed of them I used to love Pearl Vision but is time to move on.

I am a repeat customer to the Pearle Vision Crest Hill location. I have typically had fairly good…read moreand professional service; however, this year the service is horrible! The owner of the franchise assisted me and I found him to be incredibly rude. When he helped me, my lens order was supposed to be submitted as progressive lenses; however, when the order came in they were single vision lenses. The order then had to be resubmitted for the lenses to be corrected to progressive lenses. I was told that it should take between approximately 7 - 10 business days for the corrected order to come in. We are now past that timeline and I have called the Crest Hill location on at least 3 separate occasions to get a status on my order and received promises of a call back and the representatives do not call back. This occurred "twice" in which Dominic promised to call me back and never did. I just called yet again and this time spoke to Michelle who has promised to call me back to provide a status on my order. I will now await to see if she follows through after I have specifically told her of the repeated times that I have failed to receive a call back. When I attempted to escalate this to the Franchise owner, I was told that he was not in the office. Needless to say, I am NOT happy with this level of service. It is completely appalling and totally unacceptable. It is also quite disappointing that I have observed that their current staff appears to be made up of very-little-to-no racial diversity whatsoever (I did not see ANY racial diversity) despite being located in a racially diverse community. 7/6 5:29pm Michelle called me back and informed me that the "corrected" order came into the store but it is STILL INCORRECT and are STILL single vision lenses, when they should be Progressive lenses!!! Therefore, now she is stating that the order must be resubmitted AGAIN! My original eye exam and eyeglass order was done on 5/27 and it's now 7/6 and I STILL don't have my correct prescription order!! This is THE WORST customer service experience that I have EVER had with completing an eyeglass order! I would NOT recommend their service!!!

This whole office is amazing. They always make me feel so welcomed and supported. Dr. John has been…read moremy doctor for 10 years now! He is the best of the best. Never want to leave this place.

This is an amazing office. The service is so good. I was in and out and the selection of frames was…read moresuper!

Ease of scheduling, friendly greeting, great exam experience. Easy to order contacts. Will be…read moreback each year. Recommend to others.

Shout out to Michelle O. ( she also assists at the Naperville location ) and all the staff at PVC…read morefor their outstanding customer service and attention to detail, and to Dr. Boots who thoroughly examines your eyes, and his attention to detail, which allows you the opportunity to maintain your best possible vision. I highly recommend Plainfield Vision Care and I will continue to use their services in the future!!

I just moved to Lemont and needed a new eye doctor and new glasses. I stopped in Target to make an…read moreappointment and they had a cancellation and were able to take me right then. The doctor was very professional and thorough. The staff that helped me select frames were awesome too. They accepted my insurance and the price was not too crazy. I highly recommend.

Always professional! They also adjusted my sunglasses which were purchased from another location…read more Great job! I always return every year.

Wow!! Color me impressed. The staff is great, informative and helpful. Dr Tahir is exactly the kind…read moreof person who should be a doctor - knowledgeable and reassuring and kind. Nancy is an absolute delight - I felt like my best friend was helping me pick out my glasses. I highly recommend this office! Oh yeah, as a bonus they have the coolest fish tank I've ever seen in real life.

Do not go here to get contacts. Their customer service is lacking and explaining policies does…read morenothing. They have no problem charging customers over $500 for prescription even after you questioned them while you were getting them only to be right all along. Trying to talk clients into getting contacts over glasses is a rip off. The contact class is a ripoff. Just another way for them to get money from you.

I love Dr. Sigler! She is so helpful and understanding. She will also spend time answering your…read morequestions and really digging in if you have an eye issue to solve the problem and give you tips. I wish more doctors were like her!

Dr. Salameh corrected an incorrect prescription that I received from another eye doctor. She…read morelistened to my concerns and immediately fixed the issue. I highly recommend!!!

My family started SEEING Dr. Burke about a year ago. The staff is always so welcoming and friendly…read more Dr. Burke is nice and informative. He takes the time to explain what tests are being done and why, and he makes sure we comprehend the results. A lot of doctors just speak at you, Dr. Burke communicates. Also, when was the last time you went to a doctor's office and was offered water, coffee, beer, or wine?​

Took my family of 4 for what we thought were standard eye exams and ended up with hundreds of…read moredollars in surprise "Wellness" services. The intake form made it sound like these were just part of our regular covered visit, but they weren't. Throughout our appointments, there was constant upselling of additional products and services, which made for an uncomfortable experience. Nobody mentioned the extra costs until AFTER all four appointments were completed (3+ hours later). When I questioned the bill, they refused to reduce it or work with us. I asked to review charges with my insurance before paying, but they submitted the bill to insurance that same day anyway. ADVICE: Before your exam, explicitly ask about ALL potential non-covered charges. Cost info is buried deep in their paperwork. Find a more transparent practice that respects informed consent and clearly discloses all fees upfront.

I'm always amazed at the quality and care of Dr. David Morimoto. He and his Partner Dr. Aras Zlioba…read morehave put me at ease. Having the pain of a corneal abrasion is the kind of pain I wouldn't wish on my worst enemy. They immediately recognized it and treated my injury and Dr Morimoto saw me on his day off just to be sure I was healing properly. I am so grateful and humbled by the care and attention they have given me. They are truly Doctors in the sense of "do no harm" always worried about my comfort and care. I cannot endorse a more deserving pair of Doctors than Dr. Morimoto and Dr. Zlioba Thank you! Thank you! Thank you!

Dr. Azher removed a cataract and had complications which resulted in an altered pupil and iris that…read morecannot be corrected. I now have a cat eye pupil and a blue smudge in my brown eye. If you have macular degeneration and a cataract in same eye, I suggest you choose a doctor with more experience.

For those of you not needing surgery, I would beware. He definitely puts you on the back burner. I…read morewaited in the exam room for AN HOUR for the doctor to see me. Apparently he was in surgery. Which begs the question- why does his office staff fill up his schedule while he's IN SURGERY? So we can all sit and wait for an hour until he's done?? When the doctor finally came into the room he didn't even apologize for being so late. Instead he informed me that for my next visit I will be seeing his associate since, "I'm very busy doing surgeries, and you need a lower level of care." No thanks, doc. I didn't like how rudely I was treated today. I will be going elsewhere for my eye care.

Dr. Singh is amazing! Thanks to him, my cataract surgeries were flawless and my vision has improved…read moreto the point where I no longer need eyeglasses! Dr. Singh & his staff have been patient & so nice during my follow up visits too. I highly recommend their office. It's been 5 months & all is well. Thank you, Dr. Singh! God bless you!

Always good service. Took back a pair of glasses that it son sat in and they adjusted them back and…read morethey now fit great again. The staff there is always very nice and helpful.

I wish there was zero star I can give for this place. I don't know why we came here but I swear…read morethis was the last time we're taking our whole family to get new glasses from here. The 3 staff including the new Dr. if she was a real eye dr., has a shitty attitudes and bad customer service manners! Extremely unprofessionas! They are assholes and shitty....Period! And yes, also very expensive glasses! Their staff needs to be trained for basic GMRC!