I'm not much of a Ross girly, but my friends do like shopping here so I end up browsing around with them! lol I can never find anything I like clothes wise, but I do come in from time to time for notebooks, mugs and house items. Great for making housewarming gifts, surprise gifts, work gifts or rare mugs/finds! One main thing that actually has drawn me in is the shoe section ! I love seeing all the new heels and sandals that come in, so I tend to stick to the that area if I am ever here. This location I actually scored some cute sandals! Prices are fairly good. Some items feel like a good deal, while others seem a bit overpriced. Lines can vary at times. One day they might be wrapped around the store and other times you can just walk right up to the register and pay. Staff was really nice here and parking lot is never an issue. read more

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I came in here to look for a new shower curtain for one of our bathrooms. They had a good selection but I was not able to find what I needed today. Instead, I ventured over to the wall art area. They have a vast collection of wall art. This location has many 2-pack wall art ensembles, which makes it nice to shop. The area rugs go quickly here, because the pricing is so good. The selection is decent but good of you are shopping for the holidays refresh in your home. I found A LOT of bathroom items here, just not the exact colors that I need. The staff is good, and my checkout only took me about 5 mins from getting in line to completion out the door. Overall, good location to visit in the night time hours. They are open until 11p weekdays. read more

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I went after they opened this morning very clean and organized to was easy to find everything I was looking for and I had a discount too what a plus And quick shopping day Cashier was helpful too And I was greeted by a security she said good morning read more

Ross Dress for Less - Today is a discount day for senior 10% - Women's Clothing Near Me - Chula Vista, California

I get that people steal everyday. But I pull up in a Porsche, my purse is your salary. Why when I'm clearly trying to make a decision about some large wall art and bedding I want to buy, your loss prevention wants to keep walking by me as if I am trying to steal? I mean where am I gonna put it? Is it because I am a woman of color? This is pure discrimination and I won't be back ever. read more

Thiese stores... and sadly to say I have experienced the same thing in about 4 different locations, RUDENESS and lack of training. Zero sense of urgency,, zero acknowledgment of their customers needs. I just by accident bumped my cart lightly into one of the employees as she is walking by me putting merchandise away without even saying excuse me to me while she is crowding me and reaching in front of me.. I immediately and sincerely apologized and she sneered at me. It irritates the heck out of me... it is like they make sure Ross Corporation hires the people with zero manners and no ability to understand that we the customers are the reason they have a job! Ugh. Do better.! I'm sure there are plenty of well mannered people that could do a better job. read more

i lost my car keys inside this store. i think i got pickpocketed while i was in line to pay or i dropped it. after i paid i found out my car keys is missing, went back to the store retraced my steps, requested the security "Adrian" to over head page if someone found car keys to bring it to the cashier!" to my dismay i didn't get any help at all. i left my number just for in case someone will turn my keys in, he got a piece of paper where i wrote my information. i knew that very moment they don't give a fuck about me. no cares at all, no sense of customer service. i'm not going back to this store!!! read more

went to the store for a quick gift was very impressed how organized the store looked. plus there were workers putting things back. it was nice too see it like that. read more

I'll be very honest I'm not a fan of this location. The outside of the store it smells like trash and urine. The trash is always full, overflowing. That's not very sanitary and doesn't look good for the business. The store as well is a mess, very disorganized. Doesn't look like anything gets done. Also I consider that this is a nice side of chula vista. I would think this store would be in better condition. So I would say personnally everyone is better off going to a different location. I wouldn't consider shopping here a positive experience. read more

Ross Dress for Less - This is very unsanitary especially right outside the store - Women's Clothing Near Me - Chula Vista, California

Security guard today asking me to open my bag that I just checked out with right in front of her like I'm a criminal and I'm stealing from such a crappy store. Like really? I understand checking receipts but asking me to open my bag is going a little extra. If you want to look in the bag then you ask for the bag to open it. It's not my job to do something for you. Crappy service. Poorly maintained store. Customer service used to be good but now nobody cares. I asked the lady at the check stand how's it going to be friendly and she looked at me and said cash or card. Yall suck like big time read more

Ross is located off of busy H street in the same shopping complex as Dollar Tree and Chilis. I use to love Ross Dress For Less but it seems more of a hassle lately, especially since people started shopping after COVID started. The lines are long, people stand on top of you as if you will get helped quicker. The good things is there is a new "self-checkout" at this location. Mind you its for 15 items and under and not sure if it really is any quicker than standing in a longer line, as it is now left to unprofessional scanners. In any event, the holiday rush meant that it was slim pickings for items that we came here for. Use to frequent this location because it wasn't as busy as other locations and for the most part kept cleaner. The boys section was very very very limited and my child is growing like a weed. In any event, this is probably not our last time at this location... I have a feeling I will still be making trips. read more

Ross Dress for Less - Women's Clothing Near Me - Chula Vista, California

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This Ross located pretty close to Walmart and Costco in Chula Vista area, surprisingly they had everything fully stocked if not some very odd items I hardly saw at the other Rosses, unfortunately nothing that they got here I didn't already have, so I had no luck finding anything to buy here, although it was fun to look. read more

Tell me why the employe "Maria" with red hair is horrible with customer service! She's so rude and wants to laugh at your face when you're talking to her serious. I was 9 months pregnant waiting for the bathroom for 15 minutes. I continually asked her if she's for sure knows both stalls are busy. After waiting that amount of time, one person from that works form ross walks out the stall. I go in and there was a whole other stall that i could've used instead of waiting. I then go to her and tell her that she should've checked the bathroom stall like how i had asked because again it was urgent for me to use the restroom. She then said "oh i thought they were both being used" and didn't apologize for it. As i'm leaving i'm hearing her laugh and talking about it because you can tell i was mad. She was speaking to another co worker that i seen was called "bella" i belive talking about drama with their workplace and what not as if they're not here to pay attention to customers and do their job instead of having conversations about people that they work with and not paying attention to what's around them. I spoke with the manager and he was very nice about it, i'm leaving this review still because that lady was very disrespectful and did not care at all to apologize for making me waiting for no reason to use a public restroom that no one was in. read more

Extremely rude workers threw items at me because I didn't have a receipt. And the whole checking recipes at the door is even stupider cause the security who checks them says "receipts" really loud for no reason and not a word after that read more

The store was a mess. We went to go pay and got the cashier near the end where the security lady literally saw us pay and still demanded to see our receipt. The dumbest thing ever. I called her out on it, and told her that she literally saw us pay and she gave us an attitude. This isn't a high-end store, it's Ross. Act like it. read more

7am holiday hours are appreciated but the employee at the register made a definite impression of not wanting to be there. She set the mood for the day. One person was in front of me wanting, as I did, to make a return. The salesperson ignored us and chose to visit her coworkers instead. After finally helping the lady in front of me, she returned to her friends. I asked if she could help me and she replied, "I'll be right there." I returned to the register after my return to make a purchase. Same salesperson, same attitude. She abruptly said "I'll be right with you " and continued visiting her friends. If you are going to open early, be ready to help customers. read more

They have alarms on shoes and then will not turn them off it's really annoying and unpleasant to shop here ... not worth it. Just going off the hole time I was shopping. Asked if they could fix it they just looked at me and said no read more

The clutter here is very overwhelming, but if you're looking to save money and find some pretty good deals, Ross is the place to visit!! I have gotten many clothing gems here. They have clearance items as well and you can get clothes for as cheap as 3.99!! They do have items lying around everywhere and it's really hard to shop on a busy day.. people will try to squeeze by you and if you plan on using a shopping cart, you're going to have a hard time getting through the aisle.. a big hassle using a shopping cart, bringing a big shopping bag will help you. Although hectic and crazy to shop here, I go for the deals once in awhile. read more

I went to Ross to buy a luggage piece for an upcoming trip. Found something I liked but the problem is there was a HUGE line and only 2 cashiers. Plus several people in line also to return so the line barely moved at all !! After 15 minutes of staying in the same spot I left and went to Marshalls instead to find an equally nice priced luggage. Only thing is here the line is equally long BUT there are 10 cashiers!!! I hear the manager on the speaker system also asking for another cashier to come to the front, which is so nice. Got through the line in less than 5 minutes. I really don't think the manager at this Ross cares at all about this store, so my advice is go to a different Ross unless you want to wait in line for an hour. read more

I came here since I noticed it driving by from my cousin's house. As I entered, I was greeted by the security guard here. As I entered, I saw purses, clothing for men and women. Toys are in the back as well as home goods. I noticed a section where they had beauty stuff like skin care but very little makeup. Makeup was the generic stuff with no name brand. I saw a cute jacket that was $19.99 but ended up putting it back. I didn't have any extra money this week so I ended up just looking. I didn't find much at this location. It's a nice and clean store. I definitely would come back if I was in the area. There's plenty of parking in front and to the side of the store. read more

Ross Dress for Less - Cute bright pink sweat pants - Women's Clothing Near Me - Chula Vista, California

Boy there nothing here! All kinda things just all over! It's messy and so many kids running around! The line is long. I tried to return a gift the cashier girl gave me big time attitude that the item was only $4 now. What?! Well I guess it's MINE now! Then I changed my mind because at least I TRY to rummage through all this racket. No luck brah. I tell you something though and I have evidence to prove I almost slipped on a half eaten apple. Lemme tell you the gross grubbys that hide our here. I know they be around. It's they hang out. Be ware! read more

We shopped around for an hour, waited an hour in line . Got to the front and the cashier rang up our items but the system crashed in the entire store . We called for the Manager Nancy Plazola to hold our items while the store rebooted their system . Not only did they not hold our items after we waited an additional hour at the front of the line , but the manager refused to come out and speak to us in person . She had her cashiers deliver the bad news. Worst customer service I've ever encountered at any store . I can't believe they aloe her to be the manager . Even her own employees were afraid to call on her because they were afraid of her reaction . How bad a B must she be? Either way , horrible customer service. read more

I had to return something and she said "you need to return all of these??" I said "yes, your dressing rooms are not open because of covid so I was not able to try anything on." She then replies with rolling eyes and an attitude "was there anything that did fit?" and shook her head. I replied, "that doesn't matter or have anything to do with my return so please just do your job." She did, but of course with an attitude the whole time. Then before I left she says "oh, and in the future, there is a separate line for returns." I literally could have smacked her at this point!!!! Uuuugh! I can't believe how rude some of their employees are! I just have to say, if you don't like your job then quit and find another one. Don't take your issues out on your customers. Also, if someone asks you where something is, "I don't know" and walking away is not the answer! This place needs to be under new management ASAP! read more

It's easy to blame the store for the mess but really it's the grown customers who create this ridiculous disorder. The employees have always been nice and helpful every time I've come here and I feel so sorry for them that these kind of messes are a regular thing for them. The picture I attached was just one of many recked sections. read more

Ross Dress for Less - What is wrong with people - Women's Clothing Near Me - Chula Vista, California

I an so annoyed leaving this ross location. First of all walking in to the store the trash is overflowing two feet from the can and it wreaks. I should have turned around right then. While in the store, alarms were going off the whole time. Employees must be used to it. THEN! Waiting in line i was asked if i was paying cash or CC. Cash. She told me to wait for machine. I asked her why she couldnt take cash and she replied with "wait for register 8. I had to ring myself up and bag up my own items. Sorry but i dont work there! Are they going to send me a W2?!! Walking out with my hand loaded the security guard asks for my receipt, which was in my wallet in my purse. If you need to check my receipt then maybe you should have your employees ring up my stuff. I thru my bags down with an attitude and gave him my receipt and walked own without getting it back.... Then walked past the trash again... so annoyed!!! read more

Store is messy and the selection is slim pickings. Though the store is newer, it doesn't seem to have the variety of items other Ross's seem to have. As usual, there's a security guard at the door because folks tend to shoplift from the store. They never have enough cashiers, so the line is almost always long. Customer service on the store floor is almost non-existent. Can't find any help when you need it. Parking is the shits. You're competing with Chili's, so expect to park on the westside of the building and do a tiny bit of walking. The only thing to lure me here is the cheap price, but there are other discount stores to shop at that offer more selection and, at least, better parking. read more

To be honest. I like Ross. As of 04/01/2022 this location is far beyond what I didn't expect. Every Ross I've been they always greet me as soon As I walk in. I could tell the vibe / energy is a negative energy. I was looking for a arm sleeve and ask one of the employee that works there. Obviously she's working and I ask her a question and she looked at me and acted like she didn't hear me. Then I kindly ask her again politely. Then she said "I don't know what your talking about and walked away from me". As she walked away I said to her. "Let me remind you I'm just looking an arm sleeve". So after that I felt I was being watched as I am looking for the arm sleeve. So when I noticed I was being watched I knew I had to get out because I already felt unwelcome and the energy vibe felt negative. As I am walking out they ask me to empty my pockets. Yet I was only in the store for not 5 minutes and they told me to empty my pocket when I was barley in the front by the register. Not cool at all. I cooperated and smiled. Then I said I have no pockets. As I'm wearing a tank top with basketball shorts. Wow they are rude and quick to judge on anybody. This is the only Ross location I wouldn't want to do any shopping if it was the last store to get anything. I wouldn't recommend coming to this location. This location left a bad taste in my mouth if I want to go my shopping at Ross. I drove 4 miles to look for arm sleeves because the one in where I live didn't have any. And literally the one by my house is not even a 3 minute drive. This location needs major improvement along with the employees overall. read more

The customer service is terrible. No respect for customers time. I wasted an hour today and left with nothing accomplished. I wanted to make a return and buy an item. Since I had a return I could not use self service and noone was doing returns. I waited and waited and said forget it and left. After wasting my time today from 4-5 pm. Don't go to this store it's awful. read more

Workers are so rude. You can tell they hate their job. Not helpful at all. Never will be going there again

I kinda started this visit semi-biased because I was never a fan of Ross for the reason that they almost always seemed unorganized and messy. But considering this is a new location and I was in the area, I thought I would give it a fair shake and check it out... yup, just like I thought. The place looked ransacked. Unless some major shopping spree challenge game show happened before I walked in, it was exactly how I would imagine a Ross would look like. Clothes everywhere. Hanging off racks and not on hangers. Employees were "organizing" items that were not even in the correct department. If I never step into a Ross ever again, that would fine with me. This is why I prefer Marshalls and Nordstrom Rack read more

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Rude customer service. Waited over 10 minutes for returns. Need to call for Help when the line gets long instead of looking at it and doing nothing. read more

Terrible service!!! I bought something with battery dis not worked at all and next day with a receipt in hand they did not accept return because wasn't with box and price! Was one of package that you have to literally destroy to open! Was cheap U$4.99 but the thing is is not right!!! The manager that was today, yang and spanish was rude and unprofessional with me when I said Ross is going to lose a client!!! She said that's fine!!! I was impressed and mad that they treated me like that!!! NEVER come to this store again!!! I wish she pass trough situations like this until she learn how to treat people!!! read more

Trash all outside the entrance and smells terrible! It's also very empty and has a very small selection to browse. Won't be returning

Nice to enter a Ross that isn't crowded... then again it's only day 3 since it's been open! We came to grab the kid's some back to school gear and they have a decent selection... at least for now. We were in and out in 30 minutes... pretty good! The cashier was really friendly too! read more

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Staff friendly, store okay clean, prices reasonable, they have what you are looking for or not.

I left the store not too long ago and I am a little upset with what just happened. I was in the toy section and saw an Ariel doll on the upper shelf that I wanted to buy. I asked a store associate to help get the toy down and I was told that everyone is busy. I was then offered a ladder to get it myself. I explained that I am pregnant and the associate asked if I was with someone who could help me. I ended up carrying the ladder and getting the toy myself. I'm not angry with the associate but obviously they are understaffed. I will not recommended this store to anyone if they think that this is okay. read more

The rude cashier that rang up my $100+ purchase told me to take off the hangers from the 5 clothing items I was buying and I said oh I didn't know I had to do that. She said we are asking all customers to do it and I wasn't the only one doing it yet my daughter was at a different cashier who took off the hangers from the clothes she purchased. Her actions to me is she was to lazy to do her job. If you want employee number from receipt message me. This is unacceptable at any business. I hope you have a store meeting. In addition the store needs to be organized on a regular basis. Merchandise is very messy all over the store. read more

This Ross is a hit or miss. Little selection, but here & there you can find a few things at this location. This location is big & not as crowded as other Ross'. Plenty of parking & nearby there is a Walmart. read more

What can I say, I love Ross. Well actually, it's changed a little bit the past couple years. It's become more expensive, but still cheaper than anywhere else. The reason why I like Ross is because I can buy a bunch of clothes really cheap and they're made cheap so they're not gonna last which means I get to buy more new clothes in the not too distant future especially shoes. They do have a lot of designer brand like guess and Coach, used to be they were really cheap, but lately the prices are quite a bit higher for the more pricier stuff. Ross has a little bit of everything, like I just bought curtain rods. There's always a long line but it moves pretty fast. The only complaint I have really is when I go shopping at Ross I buy several hundred dollars worth of stuff. Take it home. Try it on. Look at it a couple days. I'll probably return maybe half of it. And I do this often, probably twice a month. So the receipts add up. Sometimes I don't feel like going through the receipts. Sometimes I overlook the receipt. Apparently they keep track and last week when I tried to return some shoes without the receipt, (I had the receipt for the $500 worth of clothes that I returned and I kept about the same amount,) but for the shoes I did not have a receipt, and in this case, I really don't have a receipt it's not just laziness. They wouldn't take my return...said that you can only make so many returns without a receipt during the year. grrrr. I've been shopping there for years. I especially like shopping at Christmas time when you have to buy the little simple, silly gifts for work or something. They always have good deals. I would say they have pretty good customer service as well. read more

Worst customer service of any store I've been in. I was interested in buying a wallet but it didn't have a price tag on it. Got passed around by two employees and so I figured I would go to the check out stand and ask there. She was even worse than the other two! First, she told me to find another wallet similar to that one with a price tag. I was astonished that she even said that! Anyway, I told her I did and there was none like it. Then she said the same thing again!!!!! What, did she think I didn't understand her?? It was probably the dirty look I gave her so she said she would look it up (which is what the first woman I asked on the floor should have done!). I swear, Ross for Less needs to do some serious customer service training at this store or fire all these people and hire some that give a s..t. read more

I come here just for the convince since it's close to my house but the customer service is trash. Extremely understaffed. The check out line is always long any time of the day. The cashiers yell "NEXT CUSTOMER" in your face when they're not even done with the previous customer waiting for their receipt. I'd rather drive the extra mile to go to Marshall's down the street if I weren't always in a rush. read more