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    Bath & Body Works

    3.2 (45 reviews)
    Closed 11:00 am - 8:00 pm
    Updated a few days ago

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    Laura O.

    Honestly this has to be the most organized and friendly BBW I've ever been to. They have fantastic customer service and it's always the same people which is nice because it's as if they know you already. Never a day goes by that I don't get greeted or asked about my day and that's always nice. It's a really clean store in comparison to the rest in San Diego.

    Stocking-up on BBW candles, hand soap and more...until incident with manager and staff...
    Kim V.

    Very disappointed with Jenni and Danielle. If this is BBW management's protocol that staff is implementing, you are hurting your business. Being a longtime customer and buying anytime of week and hoarding more stocks during mid-year and holiday sales, the kind of treatment today that my daughter and I received at Birch Rd, Otay Ranch Marketplace is unexpected. My daughter who grew up enjoying the products since elementary til now that she has her own money to spend went to the store. She has items to buy and I thought I will add some that I will give away too. We could have gone separate bill (which means she will have her own loot and another for me). But I offered to pay for her items. I stepped back after paying to look around again but the cashier already handed her the purchased items. So I went back to Staff Danielle and politely asked at first, "Can I have another paper bag"? I was so shocked with the very casual, disrespectful answer: "We don't give extra bag". I was in disbelief coz I was meaning to say we are 2 customers... they just put everything in 1 tiny bag and my daughter and I will separate them after leaving the mall. I really expressed: "it doesn't make sense when I am asking for a bag for the purchases we just made". Still with no sense of being cordial, Danielle repeated "we just don't give another bag". I went to Jenni who when we entered was loud to say: "if you need anything, let me know". This is a simple thing I need, and how come you cannot provide. Being a manger(if she is or a senior staff), I thought she would understand and she also said: "We run out of bags". I was totally shocked. I asked: "What would you give the next customer if someone will buy right now?" She just said we will put everything in 1 transaction. I am never a difficult customer and I always acknowledge good customer service. In fact in my reviews history, I have recognized BBW employees and manager before. This is a bad experience.

    Jack M.

    I stopped in to pick up a couple of bottles of men's body wash. I was greeted by a nice young lady who should me the way to where they were located. They happen to have buy two bottles and receive the third one free. You know, I was happy to see that the men's selection has grown over the years. They a good selection of men's body wash. Service at the register was friendly and cordial.

    Lilibeth L.

    Who can resist not to buy anything at the Bath & Body Works. Not only their sales and deals are great, the whip of the smell as soon as you walk in is just like walking into a paradise of fresh flowers. The staff are very friendly , very welcoming and helpful in suggesting which item to buy that will save you the most. 6 for $24. what a great deal This time I needed some handsoap for my kitchen and bathroom sink. I love the scent of lemon and mint for my kitchen. And in my bathroom sink I love the cherry blossom honeysuckel but they don't have it, when I went there. The fragrance is more obvious when you actually use it at home. Will definitely buy more.

    Smell goods!

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    9 months ago

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    2 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    This store is right next to my house so I hate having to drive far for good service employees and male manager are rude!!

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    9 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    12 years ago

    Best Bath and Body in the area! The employees are by far the friendlies and most helpful!

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    7 years ago

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    Page 1 of 2

    Ask the Community - Bath & Body Works

    Review Highlights - Bath & Body Works

    Meagan stayed with me throughout the process and even offered to gift wrap the individual candles.

    Mentioned in 3 reviews

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    My friend and I randomly stumbled upon this place while wandering around Carlsbad Village and…read morehonestly it was such a vibe! Super fun and lowkey therapeutic which was exactly what we needed. The staff were awesome, super friendly, and walked us through everything step by step. We got to pick our own vessels and scents which was honestly the best part. I mixed mango coconut and pineapple together and it smelled so good! We threw some glitter into the soy wax mix because obviously we had to and we even got to design our own labels which turned out so cute. The candle needed an hour to cool so we went off and explored the area and then came back to top them off with some stones. They turned out so pretty omg! The price was worth it! Oh and since I was giving mine as a gift one of the staff members tied a little ribbon on my bag without me even asking which was such a sweet touch. If you're looking for something fun and a little different to do you have to check this place out!!​​​​​​​​​​​​​​​​

    Great time making candles! My friend and I picked out our vessel and scent, and even got to add…read moreglitter. You can also add decorations like shells and pretty stones on top of your candle. It takes about an hour for it to dry, and they hold it for you so you can pick it up later. I recommend grabbing lunch nearby and walking around. It's a beautiful area where you can walk to the beach and enjoy some tasty food. The staff recommends waiting two days before lighting the candle. They were super helpful, and while it cost a bit more, it makes sense for the area. It was a great experience overall, and the staff was really nice. I also wanted to mention that I forgot my Stanley cup, and they were kind enough to hold it for me until I picked it up.

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    Bath & Body Works - cosmetics - Updated June 2026

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