The employees here are extremely rude and have no sense of how to speak to customers. When someone goes to the store for a refund, they are treated very badly and with a lot of anger. This kind of service is completely unacceptable. My experience was very disappointing--I will never visit this store again. read more

Dom the cashier needs to smile and work on her Customer Service. She charged me an item twice. She's working too fast. She needs to slow down. what I didn't like Is when I came back to tell the manager right away after putting my stuff in the car, she says I have to watch the video. Her name was Rose. But thank you Rose for my refund. I appreciate it because I'm a honest person. I wouldn't lie about it. The other cashier didn't get her name very rude. She was wearing like a leopard blouse. This is around 7:40 PM on December 22, 2025. On the other hand cashier, Victoria had great customer service. She smiled, and she apologized. The security guard was also very nice. He welcomed and smiled. The store needs to be cleaned up very messy. Because I got my refund I'll give you guys a four star, but please work on your Customer Service. Thank you. read more

This place is disgusting, it smelled like urine. I've never been so disgusted by a store. I left and went straight home to shower and wash the clothes me and my son were wearing. Never again will I step foot inside that nasty dirty store. Forced to put 1 star but it's really zero read more

So besides the workers making everyone uncomfortable by stalking them all throughout the store, please can someone explain why the security guard wants to check my receipt immediately after he sees me paying for my stuff literally his eyes have not left me so there's nothing nefarious that could have transpired in the four steps it took for me to get to him I didn't feel like showing my receipt after that so I declined his offer to see it and he wants to give me a nasty attitude as I walk out laughs at me and in a threatening tone tells me all right we'll see. The only thing I have in my mind now is I'm sitting in my car writing this is that's right we'll see you'll see me get in my car and go don't treat me like a criminal and expect me to want to make your job any easier buddy this guy needs to take a class in the proper way to speak to people especially customers of a store because now I'm not ever going back simply because the atmosphere there is horrific read more

Some lady who works here told my mom she couldn't sit on a piece of furniture. She had sat down for a second because she's DISABLED and couldn't stand anymore and needed a brief break. She was sitting for less than a minute when that lady who was wearing a spaghetti strap tank top for some reason told her she needed to get off the seat. Will never come back. I wouldn't come here either not friendly to disabled people read more

Stupid bald security guard was staring me hard from the moment I walked in. After browsing around I pick up a few items and due the back fitting room being closed I had to go to the front fitting room and they were both filled so I had to wait a while and while I was waiting the baldy was starting me down so hard. I felt so uncomfortable and I after I finished trying on the clothes he sent a worker to check the fitting room I'm assuming to check if I stole anything. My sister tried on clothes before me and no Ross worker checking after like what the helly. And as I walking to the register baldy was still staring me down like what I know damm well you don't get paid enough to do all that. read more

Very disgusting attitude from the cashier (plus size employee with red long hair I forgot her name because I did ask for her name to report her) and to top it off the manager is ok with her employees treating customers so poorly. Trying to rush you to pay like if it's our fault they only have one register open. There were more employees to have more registers open shes capable to chit chat but acts like she can't hear when we're talking to her. I love shopping at Ross but with this bad service I won't be going back and one star is a lot I wish I can proceed with NO stars. read more

wish i can add no stars to this junk place. I had a terrible experience with these workers here on a busy Saturday Manager "rose' with no last name was determined not to sell a hello kitty blanket that was on hold for herself or maybe workers since they all started arguing with me that it was on "hold" for a customer who was NOT in the store. Funny how they had a long line and customers waiting there at the cashier register while they all argued with me that it was on hold for a customer. Rose said she would not sell me the blanket and purple hair girl also argued like if I was talking to her.... too bad Ross probably doesn't care because pay sucks there . read more

This Ross is located in a busy shopping center, where El Super is the anchor tenant, and you can get to a WalMart through the parking lot without going back on the street. So compared to other Ross stores, this one is a bit of an afterthought in the immediate area. Mrs. Picante and I ducked in here on a whim, looking for some cheapie accoutrements to our recently remodeled "kids den" in our house-- pillows, a throw rug, etc. We found a couple of stools and a little flip-top lounge mini sofa that was perfect and actually matched the decor. It was not "high quality" stuff... but banger-quality stuff at banger-prices. Didn't stick around or engage in casual conversation with the store-folk to ascertain the veracity of other reviewers' claims regarding the professionalism, candor, or customer service of the staff. I did see one young lady visit--perhaps a former employee or off-duty worker-- and three other young employees completely stopped what they were doing and sort of hung out with her talking near the entrance while we were checking-out. It's nice to be friends with your coworkers I guess, but definitely a bunch of young kids working here who aren't going to die of a heart attack over job stress... that's for sure. In any event, glad to see most of the FUBU gear and late-90s Tommy Hilfiger stuff has been sold off here. Took long enough. read more

Ross Dress for Less - Women's Clothing Near Me - Covina, California

Estuve en esta tienda el Martes 26th aproximadamente de 8 a 9 pm la cajera muy pobre su servicio al cliente hasta me quería cobrar el vaso de jugo que tenía de mi casa son ridículos y su nueva póliza de checar recibos según ellos incomoda demasiado cuando están al lado tuyo y pueden ver ya pagaste además el guardia de seguridad bien sarcástico y solo porque no le enseñé mi recibo según El se incomodo. Muy mala experiencia read more

I tried to go into the store today, but everything was closed from the men's section to the men's clothes to the home department. Everything I try to get was locked off because they're doing inventory if you're doing inventory do it at a time where it doesn't inconvenience the customer or don't open the store completely ridiculous and unprofessional, and HORRIBLE way to run a business. read more

One cashier on a Saturday. The line was long. Finally, the one behind this cashier in the photo step in to help after my husband yelling more cashiers. She wasn't happy about it. Only two cashiers working in the return line. There was no cash registers open in the buying line. read more

Admittedly, I did find everything I came for and then some. However, I was dismayed by the lack of customer service. At the checkout line, I had an item that was missing a price tag. Expecting that the cashier would do an all-call (or something) for a price check, SHE ASKED ME TO GO GET THE ITEM with a price tag on it. The gall! Had it been different circumstances (and not for a birthday present) I'd have insisted that someone else do the price-check (and be "that" person making others wait in line) or I'd have canceled my entire purchase. As I walked alllllll the way to the back of the store, I was fuming (and mad at myself for agreeing to go get the item)!! I could see that there was someone on the floor (walking away from an otherwise dark / unused dressing room) which indicates that someone quite possibly could have been radioed for a price check. Upon return I did ask the cashier if they were short staffed and if that was why I had to go do my own price check, she giggled and said yes. **insert hard stare here** Either way, I ended up being "that" customer as folks had to wait for me to walk allll the way to the back of the store and back before I finally checked out. Once I arrived home, I saw that I had extra items (for which I was charged -- probably when I started my trek for a price check) in my bag. The only reason I will go back to this store is to return the extra items the cashier put in my bag in my absence. I did not at all appreciate how blase the cashier (I forget her name) was in her approach to me as a customer and to her job. A bit too unconscientious for my taste. read more

The Ross itself isn't too bad but the security is weird as hell. There were only one group of girls in front of me and once they were done paying they just walked right out the door in front of security no problem. I went and paid for my item (a single dress) and walked to the door where security was standing to that is literally 4 feet away from where I paid. As I was about to walk out security stopped me, asked to see the receipt and then asked me to open my bag and look inside. I was kinda shocked so I did it but afterwards I realized how security didn't check the girls in front of me and to go so far to not only check my receipt but check in my back which only had ONE ITEM and shift it around was so odd. Not coming back. read more

Disgusting it looks like my nephews room! I almost tripped! With all this junk! Shoes, toys, and other items! They need to knock this building off and renew it again that's how I feel I see nobody picking it up at all! Where are they at??? On their phones in the break room! I would love to goof off and be on my phone only 3 stars because the friendly man was the only man putting stuff back and he said hello to me very nice person he needs a raise read more

Ross Dress for Less - Women's Clothing Near Me - Covina, California

Is it really that hard to pick up shoes and other scattered items it's insane! 60+ detangled shoes knotted shoes everywhere Although I did find some nice cargo pants read more

Amazing customer service! This young man helped me and my son and he was very nice and helpful. It was really hard to fine certain items but Nathan the young man helped us out really well! I'm glad we came here with the best customer service!! read more

I went to the store for a return and I stood in the return line but they kept calling up the buying line I was waiting there for about 16 minutes until I told them I was waiting and a kind woman let me take her place in the line. After I gave the cashier the receipt she pulled out a pen and grabbed the item but it got some ink on the pen and she said it couldn't be returned because of the ink so I told her it wasn't there and she has a pen out so it might've been her but than she told me I had an attitude with her so she isn't gonna help me anymore and than spits on the item and gives it back. I'm it sure what is wrong with this place but i took the time out of my day to write about this terrible visit hope no one ever shops at Ross or any other Ross because this reputation is terrible. read more

No stars for this place. It's dirty but most importantly the customer service is awful. Very careless!!! They close before their actual posted close time. They literally closed the doors right in my face as I stood there in shock. They actually ran to the door to lock it when they saw me. What shitty people. Must really hate their job. read more

I hate going to this place, it takes my money all the time. Everything you need are here. Seven days a week, I tried not to used cart. But I end up paying almost over$100. Seriously highly recommended. They have good quality merchandise. It's like playing the lottery. Be responsible when you go here. Or you'll end up broke. Good staff. read more

A guy named Ethan was so rude and I just didn't like his vibe He looked very bossy and that just shows he gotta humble himself read more

I'm reading the reviews about customer service and they don't look too good. This review is not about that because I personally have not interacted much with the employees. This review is about finding this store has great inventory on home decor. The home section is nicely stocked and on a Friday the store is quiet and perfect for bargain hunting. I knocked off a point for the seedy neighbors El Super and the sketchy people hanging out in the parking lot. read more

Worst customer service manager "Alice " was rude as hell snapping her fingers she claimed they close the registers before they close the store. Worst customer device ever!!!!! read more

Poor customer service... while being attended cashier was having a full blown conversation with another employee not caring that I was standing in front of her... never even greeted me....messy employees walking around without a care in the world.... WHERE IS THE CUSTOMER SERVICE AT????????? read more

Security man s nice!! Cashier is so rude . She does her own way . I have never seen in any other store. Don't believe what the sign says line here or there!!! Never come back Ross in West Covina s much better for selection and service . read more

If I can give zero star I would of. This review is for the manager Melissa. She treated us very poorly during our visit to Ross, I have been going to the store for 2 plus year had never had any issues with there with anyone always got treated with respect. I did file a complaint with the store, used my store receipt because did ring us up. The district manager really needs to take a look at this employee on she treats there paying customers. She may need to be retrained on customer services. I can only imagen how she treats the other employees. read more

This by far has to be the worst Ross location I have ever gone to. There were 5 people waiting in the return line, who are supposed to be taken promptly before the customers who are waiting in a separate line for purchases. The two cashiers at the registers proceeded to take every purchasing customer first. While waiting in line, I called the store phone number and spoke with a woman, who I advised she should send help to the registers to bring down the return line. She gave me a snooty reply of okay. I waited for an additional 15 minutes before I was able to reach one of the two employees at the register, and by the time I left after my return no one had been sent to help out at the front, and there were three Associates walking around the store. This management team at this location needs some serious help. read more

WORST customer service. Times are tough and all I needed to do was a quick exchange. The cashier Stephanie seemed to have a real power trip as she demanded I stand in a very specific spot in the return/exchange line. I was the ONLY customer in this line but it bothered her I assume bc I wasn't on the blue circle. Long story short after going back and forth a few times she got very confrontational and actually REFUSED TO HELP ME even though I waited my turn and her job is CUSTOMER SERVICE. I asked very nicely that she stop arguing with me and please just do the return so I can leave the store because she was being extremely rude. She simply REFUSED TO HELP her reason being I was rude. I know times are tough and most of us are trying our best but come on. If you work in customer service you have to be willing to be nice to ppl and treat them respectfully. She truly embarrassed me in front of all the customers and made me feel like I did something wrong. To top it off I asked if anyone else can help since she refused she told the next cashier "you can help her if you want " that cashier also refused to help so they called a woman named Alice. I thought since she was a bit older she'd handle the situation professionally, but boy was I wrong. She quickly defended the rude cashier and wouldn't even listen to the feedback. Come on ppl. I know its Ross but if you hate the job heres an idea...LEAVE ! There are plenty of people out there who would love the job and do well. read more

Thin, short haired cashier dude is fkn rude. Probably around noon time and somewhat busy. I was already to give my items until an old frail lady, who wasn't even in line, approached the cash registry and spoke to another cashier woman right beside him. They spoke softly and I couldn't hear a single word. And this dude decided to attend to her first and rudely asked me to go back in line. His tone was aggressive, fight mode like. Okayyy cool you wanted to attend to an elderly but explain WHY you wanted me to go back in line, apologize, and ask your paying customer politely. I don't mind helping out too or maybe you're having a bad day (?) . But if you communicated properly i wouldn't have bothered to write this. Learn a thing or two about basic customer service for christsakes. Youtube that shit. Whoever hired you should be slapped in the forehead!!! I'm glad the other female cashier with the glasses is cheery and friendly. read more

To make a long story short, horrible inventory and bad customer service.

I found some much needed pants. It seems that they lack product organization and store seemed almost bare. I like to visit stores that are fully stocked. It seemed more like a store going out of business than a store that just opened. I will still go there just to see what I find. read more

This location had such poor customer service today. I love Ross, the bargains and great find however this one was particularly disappointing. Popped in 10 minutes before they close to look for one specific lotion and instead of any greeting all we got was you need to be out in 5 minutes. Rude! We immediately turned around and walked out. read more

I really love ross but this store has nothing I they have very few selections the ross on citrus has way more stuff I always find stuff at that one . thats my go to ross read more

Since this Ross is closer to where I live I go here. Depending on the times I go they have great prices for clothing, skin care & hair products. Other items are also at reasonable prices for whatever you want to get. Only problem is the customer service. read more

This Ross location never seems to be fully stocked, although I've found some good deals. The cashiers try to help the best they can, but there are never enough and when the line gets long, it seems like there's no one else working who can assist at the registers. read more

so we know .. I went to exchange a blouse that I had bought in city of industry I took to exchange size at "Ross " in Covina, Ca . At first cashier said she had to ask her supervisor becouse part of the description on my reciept did not quiet match my blouse ; she calls the supervisor looks at me , tells me they don't xchange from a ross to another ross so I mention" if I bought this blouse in Arizona then we couldnt just go back to exchange it at any ross ?." she got upset I asked her for name She kept walking around as I asked her to please write her name for me she said no !you do, I ask for a pen she said no! get it your self , asked for a piece of paper she said no !the employee 8with her ; alice said out loud that they are not going to help me "that we are known for that " that She will make sure She bands me from that store for ever and that she will call the police if I dont leave she got upset, called the security told her she wanted me out as I was walking out . a while after , To my surprise they did call the police I had to sign a card with the knowledge that I know not to ever go back to that ross.I am so sadden, upset , couldn't sleep and just an awful feeling. It's not becouse I couldnt change my blouse from a ross to another ross it's just becouse as a big corporation and to me telling me That "we are known to do that "is extremely harsh is like walking on businesses where supervisors and any employee that have a job could decide how to treat customers. They dont know who you are but comments like that are awfull Those two are just bullies and I will say alice is "well I'll leave that to all of you ..becouse I know how it feels to walk in a store n someone doesn't treat you very well .They have a job becouse people like all of us we make their check ! Why are they working for the public "US" All OF US. To be in controll to step n treat people as they feel. at the end I tried getting supervisor name" lumulity " something like that and "alice" the worse of both . I believe on standing up for my rights/ and respect ..I will never shop there again or my family ; with that said I wont say what race I am " I am just like all of you " human At the end I called the corporation they shared with me that "yes" we can exchange from one ross to another ross and please no matter where you go to shop please keep your receipts n your tags on becouse I didnt know that when "they" put they description on an item it would be just a horrible experience knowing that they dont even describe item exactly as it is . I dont even know if I would shop at another ross for I ....stand strong always knowing that this two woman dont need to work with people becouse they pick n choose. read more

I was happy to see this Ross finally opened so I decided to stop by and check it out. The entire time I spent in there I was getting followed by an employee, and when I was walking out the door guy, security, literally chased me down as if I was some sort of criminal. It's pathetic that this is a brand new location and there customer Service is so terrible. I will never come back to this store. read more

The Manager saw ( lady with long back hair) saw how busy the cashier was and she never helped. The cashier even called her and she never cane to help. They have 8-10 people in line and only 1 cash register. There inventory is very limited. There was another employee roaming around but did never opened another register. Come to find out that was the STORE MANAGER!!!Save time, go to another Ross read more