We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

I had a very disappointing experience at Bob's Discount Furniture in Dover, DE…read more I work long hours, so most of my free time to shop is in the evening. The store advertises hours of 10:00 AM to 9:00 PM, so I planned my visit accordingly. I arrived on Monday, July 6, 2026, around 8:15 PM. After about 10 minutes of looking around, a salesman greeted us. He was polite at first, but he was trying to assist us while also helping another customer. It was obvious multi tasking is not for him , and we never really received the attention needed for such a large purchase. Around 8:40 PM, the music was turned off. I was by the coffee and cookie station getting my child a cookie when a woman I assumed was the manager (dark hair in a bun) began putting away the coffee and refreshments. Loud enough for customers to hear, she told the salesman, "Yep, it's time to go home. Time to close up." The problem was that the store didn't close for another 20 minutes. Whether there were 20 minutes left or only 5, that's not how customers should be made to feel. The message was clear: they were more interested in getting everyone out the door than helping customers. Shopping for furniture is a major purchase that takes time, and once we felt rushed, we had no desire to continue. I completely understand that employees want to go home after a long shift, but if your posted hours say you're open until 9:00 PM, customers should receive the same level of service until 9:00 PM--not feel like an inconvenience because they came in during business hours. That interaction made me question what kind of customer service I'd receive after the sale if there were ever a problem. If customers are treated like an inconvenience before they've even made a purchase, it's hard to have confidence in the company afterward. We decided to leave without buying anything. The next morning we went to Ashley Furniture in the neighboring shopping center, where we were welcomed, never felt rushed, and ended up purchasing our living room furniture there instead. Unfortunately, Bob's Discount Furniture lost a sale because customer service ended before the store's posted business hours did.

Great selection of items and priced well, friendly greeted every time definitely worth the stop…read morealways leave with something.

Not really much of interest in it but prices are good on the clothes if you find anything. They had…read moresome body splash products that were half used with a high price tag, not a good look

This location is within walking distance of Dover Downs hotel. There is a limited selection of…read morehandbags, makeup & toiletries, home decor and clothing. You can also find snack items that look like something you'd fine at Dean & Delucca (except cheaper). There were fun pet toys and beds. The front of the store was focused on dorm life. There were some great clearance items. Plush decorative throws were $16. I was interested in a blanket. Since it was dirty, I asked the manager if she would give a discount. She offered .99 cents. I left the blanket at the store.

It was quite big but I could not find anything I wanted…read more Variety: Good. Price: Not bad. Customer service: Not friendly somehow. Parking lot: Free. Location: Convenient. Close to many chain restaurants. Tip: They had some Eagle's and Philly's(Phillie's?) t-shirts.

I ordered a butcher block countertop from the Dover DE store on November 3rd 2024 - it is January…read more27 and I finally received it. It has been difficult waiting but I understand the company was re-purchased by the previous owner late, October. This caused difficulty with tracking and receiving certain products. The staff at the Dover store was courteous and responsive as much as they could be during the waiting period. The butcher block is beautiful and worth the wait since it matches an earlier install in my kitchen. Another issue is making contact with corporate customer service, it is like the new owner does not want customers to give feedback or have problems resolved. Hopefully this will be improved Going forward.

Went online and paid $25 to have the installer come out however after a week of not hearing back I…read morecalled and was told "was sent to the wrong store"? Ok let it go, I then ordered product and put down a 50% deposit and was told would take a couple weeks to come in. After waiting 3 weeks I then called again to be told that it all came in a week ago but I need to pay the remainder and sign a form for them to even call the contractor again? The complete lack of follow up and misinformation about paying half at start of job and half at completion was extremely frustrating. I then spoke with the manager and while he did refund the deposit could care less about our experience. We will go somewhere else as clearly this is just another very poorly run franchise.

I recently shopped here and so disappointed. The place is very dirty and disorganized. It seems to…read morebe under staffed as well. Someone from management needs to evaluate this place and do something to save it!!

I would like to say had a awesome experience in her last night the cashier named (Calia) was…read moreAmazing she was very polite and very comfortable with my purchases she definitely needs a raise I would definitely come back if you keep her in you're store

I have used this store a few times and have been satisfied up until now. Came in to purchase a…read moredresser and wanted it the same day. Unfortunately they did not have it and needed to be ordered. The sales man offered me a dresser that looked nothing like what a wanted and it was $100 more. He also seemed like he wanted to get me out of the store as soon as possible. Reluctantly I ordered the dresser which was going to take 3-6 weeks. I put down a deposit, but was able to find it somewhere else with sooner availability. I called Furniture and More for a refund on my deposit only to be told I could only have a store credit. I had no choice at this point but to wait for the furniture and pay for the rest of the product. I received a phone call later that week stating I could have my dresser delivered sooner than planned. The delivery was scheduled for that Saturday. On Saturday the wrong dresser was brought to my home. Needless to say $400 I was not happy. I called the store and they told me this is what I ordered. This is not what I ordered. This is what the salesman tried to sell to me and I did not want. I was told I would be issued a refund which is not even pending into my account. I called and the women who supposedly issued the refund was condescending and very rude. She asked if I have ever been issued a refund and I said she. She said "I don't doubt it". I will NEVER use the this store. You get what you pay for and that's poor customer service. Unfortunately the rudest person in the store is the district manager. Sorry my purchase wasn't substantial enough to warrant a better outcome.

From the owner: Since we opened our first store in 1999, we have grown so much. We now boast over 100,000 square…read morefeet of furniture showroom space in 5 different locations, including two locations of our new sister store It's My Style Home Furnishings. Besides our extensive showroom space, we also have 65,000 square feet of warehouse space, which helps to ensure high furniture stock counts, fast delivery, and big savings for all our customers. Our growth and success can be attributed to three major things--our large and on trend selection of furniture and accessories; our wonderful customer service before, during, and after your purchase; and our great prices. As you can see, when you shop our store, you shop the best prices in town! We offer four great home furniture store locations and one outlet location to serve you. We have locations in Rehoboth Beach, Fenwick Island, and North Dover, DE, as well as Chester, MD. Our home furniture outlet store, Furniture & More Outlet, is located in South Dover,

Not sure why do one at the desk greeted us when no one else was on the store. We walked around and…read moreat no time did anyone out of the 4 employees take the time to see what we needed. In fact, their attitudes indicated that they were too busy to acknowledge us. How rude! Not going back again.

Just had the pleasure of working with The Light House of Lewes, Inc. while building a new home out…read moreof state--which is a daunting task on its own. After visiting several large lighting stores and showrooms, The Light House stood out as by far the best experience. They have an outstanding selection, and Andrew was phenomenal--attentive, knowledgeable, and incredibly patient as I changed my mind several times. He truly went above and beyond to help me find the perfect fixtures for each space. I ended up purchasing all of my lighting from them. Andrew even assisted with customizations on specialty pieces and made sure everything arrived on time. His follow-up and customer service were exceptional. Highly recommend!