It's best to come here early in the morning, esp when they open--otherwise the line in this store wraps around all the way to the back. Sometimes there's not a big line, but lately it seems people all like to come in at the same time, esp right before lunch-afternoon. Been coming here for many years. It's a hit or miss. Customer service is sometimes good, sometimes bad. The store needs to be more organized as some areas are dirty and scattered. My only pet peeve is that sometimes they check you out in a rush and you're barely making a payment and they're already calling the next guest to line up behind you. While still paying the next guest is literally hovering behind you. They give you no time to make payment, before you know it they're already kicking you out the store. read more

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When we went to wait online no cashiers after couple minutes the Came but was kind of slow and after me was on the way out the cashier was talking about me with another nobody waiting in line me was in charge me would get rid of the read more

Ross Dress for Less - Pet section - Department Stores Near Me - Gardena, California

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Whoever assoc 2639977 is was a bitch she had a attitude the whole time I purchased and when I went back in to exchange a shirt I had gotten wrong size on she rolled her eyes and shrugged, she made my experience at this location horrible. read more

Yesterday was my first visit to this location, and unfortunately the worst shopping experience I've had. After work, I went to look for vacation necessities and home decor. And I felt followed by security throughout the store. This made me feel incredibly uncomfortable and unwelcome. Sorry I like to look at each aisle lol. Both security guys at the exit were very intimidating, particularly the one with the large dog towards the exit. read more

The managers need to have a talk with Dulce with the hand tattoo. She has a stank face and attitude. The line was in the men's section and she wasn't helping with the line, if she doesn't want to work then she shouldn't work. read more

tuesday is ross most crowded day and there is only 2 young ladies ringing ppl up. meanwhile martha of management is just standing around doing absolutely nothing, and when i asked her can she do something to help out she gave me attitude from her throat saying " i don't have anymore cashier's ". can someone tell me why martha couldn't help out? read more

I love this place.. and it was few blocks away from our home.Staff are friendly and very helpful! I came here today brought some stuffs that my daughter bought prizes for my birthday games and because we running out of time we didn't finish all the games... So when I came here not knowing she bought those prizes in other branch of Ross ( Hawthorne) I was so embarrassed but the two ladies , one is under training helped me as much as their can and patiently check all items that I returned because we removed all the tags... Although there is one lady (3rd person) who suddenly pop up and said next time they will not allowing too many items without a tag to return ( I'm not sure if she is the manager ) Any ways it's not stated on their policy how many you can returned though... I understand her frustration but I don't understand is she is not the one who helping me but she is the one who complaining lol!... So I gave 5 stars on this locations because of these 2 employees who did a good customer service, show compassion and diligently do their job! Thank you guys and sorry I forgot to get your names. read more

Ross Dress for Less - As you can see those crossed out are my returned items.. - Department Stores Near Me - Gardena, California

One of the larger stores currently carrying high inventory. One star off bc it Internally looks like a hot mess. I can't really blame the staff completely as there is a high level of customers browsing and leaving stuff everywhere. I witnessed a lot of kiddos pulling and dropping things. I get it bc I've been a tired mom too but don't blame the store. Staff was neutral providing adequate service not particularly warm and looked taxed but It's an uphill battle. It kind of needs to be a community effort in this particular branch. One bonus star bc I snagged a pair of coach boots. Win for me. read more

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No collegiate gear yet :( They have TONS of cute coats, jackets, and sweaters! Time to stock up! They just got a huge shipment of hello kitty merchandise! read more

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I came to this store to purchase a couple items and ended up at the register with a 262.00 receipt for 9 items. The cashier Stephanie ringed me up and held my items while I went back to grab a rug and then came back with three rugs for the total of 49.23 and then asked her for my previous items at that moment she handed me the bags. I then dropped all my bags at the door and went to pull my car to the front. I then loaded up my car and left, by the time I got home I noticed that I was missing a item. I then called the store where the cashier Stephanie answered and told me we forgot the item. I then explained to that I could not see behind the register and that I trusted her to put all the items in the bag and even had to remind her of another bag due to the item that was sticking out the bag. I then spoke to her boss Carmen who was also rude and told me that if I didn't come back today for the item I paid for that it will be put back and that I could just get credit, and also the I get there they would have to run the cameras back to make sure that I purchased the item and didn't receive it. This is after the cashier allready took ownership to the her not giving me the item. In conclusion the service was horrible and I wouldn't recommend anyone to shop here not only is the team members horrible but the upper management sucks as well. read more

They have some pretty good bargains if you look hard enough. I prefer coming here because it's convenient. Yeah, it isn't well-kept all the time, but at least it doesn't have those glamorous prices most mall stores have. I usually come here on Tuesdays with my Mom - only because we take advantage of her 10% senior citizen discount! My go-to for many things. I would never knock this place out of my list of shopping spots. read more

This location is close enough to get to when I need simple items or small trinket gifts. I like their selection of kitchenware and home décor...blankets, pillows, etc. I can't speak much on clothes. Racks aren't that well stocked and I don't ever touch the shoes at places like this. But it looks like the typical items at every other Ross. Customer service isn't the best, but that's typical as well. read more

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Holly, has the worst attitude and customer service she really just ruined my entire shopping experience because of her the store just lost out on over a $200 purchase she really rubbed me the wrong way so I didn't even purchase my items she complained about bags because I acted her to separate my items and she always took a customer infront of me I actually liked this location but I want be returning because of employees like her read more

Wow, these former reviews suck, I had the BEST experience ever shopping here at this location and mind you, I have checked out other store locations and the selection here was incredibly amazing I literally shopped from 10 AM until 5 PM because I had to narrow down my choices from $700+ to $250, being on a budget. I used 3 of the items already and they are SUPER worth the price! I am coming back to this particular store because the cashier and manager were extremely patient with me and helped me take out some items, then charge me, return them, then charge me again. My feet hurt and I wanted to sit down and the manager was extremely apologetic. I bought many items from clothes, accessories, even home goods not to mention beauty products. I tried this moisturizer for my face and it is amazing! I won't be going to the malls anymore, that's for sure! It feels great to shop and get a lot for my money versus before only buying one time for over $200. read more

I hate this place it's never enough cashiers they have attitude like it's the customers fault they work here. read more

Ross Dress for Less - Department Stores Near Me - Gardena, California

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I went a couple nights ago and the cashier which seemed to be a manager seem to be in a very bad mood. She was super rude and unprofessional even when we removed all hangers to make her job easier. Her customer service was terrible and should not be representing all Ross associates. read more

My 2nd time in the store on the 2nd time I walked out it is absolutely ridiculous look at the size in the square footage of this location every time of come here there's over 25 people in line and only 2 registers open and one is doing returns the manager should be fired immediately how dumb can you be to have a big store full of customers and only have 2 cashiers and have people wait in line over 30 minutes just to pay for their merchandice on believable stay away from this place you gonna get frustrated and waste your valuable time read more

This Ross has been good to me probably 3 times out f three years. For some reason I could never find anything here I like to wear here. No, the store isn't a mess, just the selection is poor. The home accessories items are great!! They have the cutest things for your home and a very large selection. The customer service is medocure and nothing to scream to your Mom about. This Ross is pretty much forgettable and only useful for items like socks, popcorn, and bedding. read more

These cashiers have the worst customer service. I was trying to get through an aisle but the workers with their carts were in the way gossiping and blocked the aisle with their carts and bodies. I kindly said "excuse me can I move this" and this big headed female with a denim jacket and thick ass glasses rolled her eyes at me and moved slowly out the way. I guess she's the manager because when I went to pay she was hollering over my head to the other cashier still talking shit about the workers. I go here because it's conveniently close by, but these females have no customer service, like damn sis stay at home if you don't like to work. I don't get why people like this get customer service jobs if they don't like people. Anyways, I know they don't care because it's not their money, but their blank ass faces are scaring good customers away. Funny enough - the security guards are so polite and welcoming, they carry the team. read more

On a Sunday this store was not crowded ,it was clean,the staff was friendly,found what I was looking for in no time,I score big time Perry Ellis for mens 360 listed $55.00 got for $29.00 in and out with then 15mins. read more

I give most Rosses three stars because they are what they are... most are not the cleanest, you won't get the best customer service (if any), and you have to search for treasures. This store was going to get two stars because I realize this is the Ross where I find the least of amount goodies. BUT it is also one of the neatest AND has staff that actually smile and greet you. It's all about balance for me... read more

Pros: -new store: so it's hardly ever packed. -somewhat organized but their selection is very limited. Cons: Employees/security follow you around the store to make sure you're not shop lifting. As another reviewer wrote, they will make you feel like a shop lifter. I began noticing this when the same security guard would immediately run off (like a cock roach) whenever I turned around and saw him right behind me. I am not a shop lifter nor do I look like one. I've been to multiple Ross stores within the Los Angeles area and this is the only one I've had this experience. Bottom line: The store has potential but it should be under new management and have their employees and security trained better. I won't keep shopping here if they cannot do better with their employees and security team, which is a shame because I do like the location. There are other Ross stores out there that are way more worth driving to than this one. read more

Its about time they threw a Ross in Gardena! And its not that bad either. The selection here is equivalent to any other ross, but its really clean and parking is plentiful. They always have a great variety on bedding and sheets. I like coming here for home decor too. Prices you can't beat. Way cheaper than pier 1 and home goods but the quality is just as good as homegoods. Some items may be damaged from store wear and tear so definitely examine your items before purchasing! This Ross is never crowded either! Weekends tend to have a bit more traffic but still not as bad as the other locations. Cashiers tend to move very quickly too, they're not the nicest though lol. You can tell that customers really get under their skin. So try and be as pleasant as you can! Don't give hard time, unless deserving :p haha read more

Such a bad experience shopping here. The handicap women's dressing room was broken. Exposing me to customers while I tried to hurry and change. It fell off as it was holding on with paperclips!!! Wtf!!! read more

There is a very bad costumer service! I had to return some items, waited for 10 mins on the costumer service line, the ignored me, when I asked if a need to be on a different line, to the regular one, they told me to wait. For 10 more minutes none helped me until I told them that I was about to call someone! Very rude staff! read more

Alexis front desk manager was so rude and unhappy. I left all my stuff without buying anything because of her horrible service. If she did not wanted to come to work, she should've stayed at home. It's obvious that customers will ask questions. They need a change of management. read more

Ross Dress for Less - Department Stores Near Me - Gardena, California

This ross simply sucks in every aspect 1. Most important NO customer service 2. No shoes nothing good 3.dirty store The employees at the register are very rude they give you horrible attitude and its very ghetto the workers walk around the store talking about there personal problems such as who they met over tge weekend and more .... avoid this store read more

Either it's the days I try to go to check this place out or this place just doesn't have too much stock available. Very minimal baby boy stuff. =| Not as much home stuff as other Ross stores. read more

My wife and I come here a lot and so far this Ross hasnt giving us any issues. The petite girl by the fitting rooms is very nice and friendly, never has giving us an attitude. The cashiers are very active as well. :) read more

It Ross what else can u say. They either have what u are looking for or not. staff friendly, store somewhat clean, need more cashiers, prices are reasonable. read more

Just opened. Clean without the mess. Good and prompt service! not many discounts still with the crying children small selection went back after it opened still a small selection still screaming children read more

The customer service at this Ross is terrible. If time is not an issue, just keep driving to the Ross on Vermont & Sepulveda. They notice the line and adjusts to their customers. This Ross is empty for a reason. If I could give it 0 stars, I would. read more

This place is bullshit... no inventory and the place is dirty and unorganized.. never will I ever shop at this Ross or any other ross location read more

My usual experience in Ross is finding too much, and contemplating putting some things back. Not the case here. Very limited selection, everything in disarray, and a super long, super slow line. I left with nothing, and doubt very seriously if I'll visit this Ross again. read more

They had a lot of good stuff however trying to exit the store was ridiculous. There were carts blocking the exit and when I brought it to the loss prevention girls attention at the door she shrugged her shoulders. Not the best reaction. Took some photos because it was that ridiculous read more

Ross Dress for Less - Department Stores Near Me - Gardena, California

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An employee name Jeanette had attitude once purchasing my items other wise the supervisor was kind and friendly an knew how to explain things right, if anything supervisors please teach your employees how to be friendly and caring for your customers. read more

I know i was being single out at this store. I'm 52 years old, dresses conservatively, didn't present myself in a negative way. I just felt i was given extra attention while i was shopping. I didn't buy anything but as i was leaving, the security guard at the front of the store started moving towards me, as if the alarm was about to go off...really! I just have to smh. While you're watching me, the real thrief is robbing you blind. Needless to say i won't be going back there, the store really need to train their personnel better. read more

Stopped by to make a return. I stood in the returns line while the 3 cashiers assisted the purchasing line. There was a lady in the returns/guest service area. She saw me and ignored me. Another lady came by and also ignored me. The 3 cashiers assisted everyone in the purchasing line so one turned off her light and left. Another just walked away while one stayed behind finishing up with another customer. Once I noticed I wasnt gonna be helped standing in the return line I moved over to the purchasing line because more customers were coming to line up. The cashier called me up and asked if I was returning so I said yes and he responded with saying the first lady that ignored me would need to process my return. She came back to the area and did not smile, say hello, hi or anything. As I was pulling product out of the bag to make it easier for her she did "busy work" (dumping sensors from smaller bins to a larger one) and continued as I waited for her to start my return. I tried small talk but I barely got a grin. Let's admit it, the service at ross isn't always great but its bearable. I'm not expecting Nordstrom type of service in this type of place because I'm sure they must have a high turn around rate and why invest time and money training someone that might not be there in a month. Ugh I waited a few days to write this review because I thought I could let it go. I really hope she is not a manager in this location because she is not a good representation of a great leader not even a good leader. read more

Worst Ross ever. Small selection and disgusting restrooms. Came for a specific thing had to use the restroom and after what I saw I didn't want to keep shopping anymore. Never coming back read more

Ross Dress for Less - Department Stores Near Me - Gardena, California

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This is the worst Ross you can find in town! Aside from the usual scene of merchandise being everywhere on the floor, the employees here look you down like thieves instead of serving and assisting you as customers! It's pathetic that even Goodwill next door has better customer service! It really deserves no star instead of one star. read more