I gave one star based on the customer service that I received. I went to buy a watch and some jewelry which were inside a locked cabinet. There was only one sales lady at 8 pm of that day. I first had to wait in line to tell her to open the cabinet. Then till she took care of customers return and check-out, before she could come to get those items for me. Then she walked back to the check-out counter & told me to line up after at least 6-7 customers. I asked I was waited prior to get the merchandise and I had to wait again. She said yes. I think that's not good customer service to make someone waited for twice in line. Sound like a punishment to someone who needed her extra service. Sorry for my feeling about that. Just put herself into a customer's position. read more

The sidewalk is dirty scoring 3/5 but the building is clean 4.5/5. The interior is clean 4/5. 10/31/24

We visited Ross today to pick up items for our new move and actually had a pleasant experience finding what we were looking for, unfortunately we ran into a situation...my baby boy got sick (just a little) on the floor I quickly made it to the front to get paper towels and disinfectant to clean it up as well as let the staff know what was happening. The front pointed me to the fitting room area where I found a younger girl who COMPLETELY ignored me while she was in her phone leaning in the back behind the cart... so I just began looking for the paper towel and found some hand sanitizer and started walking towards where my son got sick.... Realized I didn't have anything to put it in after like a bag or anything so I went back and tried to ask her and literally had to say "excuse me ma'am excuse me" 6 times before she ROLLED HER EYES at me and looked up with the most rudest attitude and said "what?" I then tried to ask her if she had any cleaning supplies and she said "we dont have none of that" so I once again let her know what was happening we shrugged her shoulders and was already back on her phone...I just smiled at how insane this was cleaned it up and left the paper towels on the floor so other customers would know that there was a spill there.. When I left I also let the manager and front staff know what had happened and they seemed to be more concerned so maybe it was properly dealt with as I left but I'm keeping this two stars until my next visit, I hope for the best. read more

I think all Ross stores are hit and miss. Most of the time their woman's clothes racks are practically empty. This particular store is awful. They blast the music so loud that you feel like you're at a night club instead of a department store. read more

If you have the time it is worth shopping there. You literally have to dig and go through multiple racks that most of the time are not properly stocked (the sizes are all mixed up). But overall it is a pretty decent, cheap place to get name brand clothing. The housewares section isn't to bad either. I have found some really neat things for my home for a fraction of the price (I'm sure) I would have had to pay somewhere else. The only thing that I really don't like about shopping at this location is the staff always seems like they are preoccupied with other things and they are not very friendly at all. read more

So here I come at 10pm in here becausemy husband needs a change a shirt before we celebrate on Friday. I patiently wait at the front of the store with my bag and my receipt and I'm just standing there waiting on the to Cashiers to finish bringing up the customer care line and there was a lot I was standing there probably about 20 minutes. So the line gets down to about two customers and so one cashier just turn her light off and just walks off to do whatever so like Okay so I wait for the other cashier to finish the last customers and when she's finished guess what she walks off too. So I say I'm here to exchange something so one woman tells the other woman she needs to exchange something and then that woman yells out who? And so when she comes over there and it gets my bag and my receipt and she just has the baddest attitude ever she doesn't smile she doesn't look at me she doesn't say thank you or nothing I believe her name was Evelyn. And then when I finally get through this process and I go back to meet my husband and kids my husband finds a different shirt and we go to check out and she's just slamming stuff around dropping stuff slammed it around not giving a smile not a thank you. How are you nothing. Worst service here yet. I will not be back unless they get somebody out there who has experience. And not to mention the other woman didn't even have a name tag on same crap not a smile and I look nothing didn't even acknowledge anything. read more

I think all Ross stores have seriously tanked and this one is no exception. Lots of empty racks, lotions and soaps open and half used. Some of the dressing room doors don't close properly and the staff is chilly. Of course I scored an awesome sweater for 12 bucks but it is a little depressing shopping here. read more

Kinda like a stripped down TJ Maxx but without the ambience/warm lighting. I was warmly greeted by a 120 lb teenager wearing a black uniform and vest that said "Loss Prevention" (very intimidating). Women's, Men's and Children's clothing sections. Housewares, Home Furnishings and Toys. The prices are decent and competetive with TJ Maxx but the displays/aisles seemed a bit messy. Employees appeared to be spending most of their time reshopping items back to their "homes". Pretty decent selection of merchandise but I didn't find enough to make it worth waiting in the enormous "two weeks until Christmas" line. read more

I came into the store to shop and make an exchange. I had my receipt for a purchase that was made in my local store in Charlotte, NC. I decided to travel to Gastonia for a better selection. I came into the store and began shopping. I had picked up 14 articles of clothing and had laid them in my cart over my purse. I went to go and try the clothing on. There was a young lady in the dressing room area just standing there doing nothing because the store was relatively empty and everything was amazingly neat and in place. I went back to the area and read the sign advising of the 8 item limit. I proceeded to take out 8 articles of clothing and asked the young lady could I leave my cart there. She stated sure and I went into the dressing room. It wasn't until I came out to bring back the clothing I didn't want and get the rest that I realized "STUPID ME" I had left my purse in the cart. I grabbed the rest of the clothing and my purse, the young lady seemed to not really care about how many articles I didn't want nor how many more I was taking in at this time and seemed to try to distance herself from the area. I went back into the dressing room and immediately checked my wallet. ALL OF MY CASH WAS GONE!!!!!! I came out of the dressing room and there was gentleman there seated waiting for his wife. I asked if he had seem the attendant and he said she went that way and pointed to the area where there was a locked door for employees, I went to the door and looked in, as I turned around he said here she is and she appeared. I told her all of my cash was gone and she just looked at me. She them began explaining all these people have been going in and out of the dressing rooms and bathrooms and she had been straightening other areas. I find that had to believe when there were only about 5 people in the store at the time shopping and only one lady walked into the dressing room while I was there. To a regular shopper my purse and the clothing just would have looked like clothing that needed to be returned to the floor. My purse was not actually visible for someone that was just there shopping to rummage through. I asked if the 17 black balls in the ceiling had cameras, she said she didn't know and called the loss prevention lady back to the area. I asked her about cameras, she called a manager (I am assuming) to the area who then said there weren't any cameras in the area. The man that had been sitting there listening to the exchange even spoke up asking well what are all these black balls in the ceiling? I was so angry because I believe that attendant stole the cash from my purse, but I had no way to prove it. I called the local police and an officer was dispatched to the location. He went into the store and spoke with the workers. I didn't return to the store, I waited in the parking lot, when he returned he stated that he checked and they only had cameras at the front check out of the store. He spoke to the young lady with clown hair that was the supposed attendant, and she told him "She saw my purse and if she would have known me personally she would have watched it for me." Are you serious? Why did you not knock on my door and tell me I left it? Why wouldn't you just keep an eye out if you saw I had left it unattended? The officer even said he believes she took the money, but we can't prove it without video. I accept responsibility for leaving it and I could swallow it better if a customer stole from me, but not an employee!!! read more

I love shopping at Ross. The prices are much better than TJ max. But you have to understand that with the stuff they get you have to expect it be a bit of a "hit or miss" when looking for something specific. read more

I recently discovered Ross Dress For Less while shopping for juniors' clothing and I'm so glad I did! There is a decent selection available in pretty much every size (yep, not just for teens but children and adults too), and it is very reasonably priced. I was able to purchase 3 full outfits plus extras for my teen for only $100: tops, pants, undergarments, and a jacket. Younger children who favor "Bobby Jack" character clothing will find whatever they need here too. read more