The prices here are really good, very similar to a Marshals. The store was stocked neatly. The downside was that the lines here were sooo long. Things just seemed sluggish employee-wise. They carry a lot of normal wear, with some premium labels as well. I went looking for Ralph Lauren for a gift, and found a few pieces, just not near enough for me to be satisfied. The one thing that could be improved upon internally is to color-code the men's sizes. I needed to buy a shirt for hubby, and the large , medium, x-large all had the same color size indicator. If they were different, the employees could more easily organize by size. read more

So it's not the greatest but it's also really not that bad and the prices are right on. I've never had an issue finding anything I needed here so that's a bonus. I was able to come out with baby clothes, toddler clothes, and clothes for my husband and all under $150 for at least 25 different outfits. I also got some snacks and they have the good kind because people aren't buying them. I'm not ashamed to save money. read more

I showed up at 9:45 and the doors were locked even though they close at 10 PM. Not cool. Had to bicker with manager and let her know I was going to call corporate not what I consider exactly fun. if you're going to close at 9:45 you should change the time on your door and online read more

This was one of the nicest Ross locations I have been to. It was very well organized and easy to browse. The security, cashiers and fitting room attendant were friendly and helpful. It wasn't crowded during my visit so checking out was seamless. read more

Barbie wanted me to take her, so I Ross to the occasion. I usually find more things that I like at Marshall's but it's basically the same thing - I think they might even have the same ownership group now because the stores are pretty similar and have the same kind of theme, and a lot of the same kinds of things. TJ Maxx too. This particular one is pretty good down in Pearland and has a pretty good selection. I've been in here quite a few times and I think on one or two occasions I bought a couple of muscle shirts here. read more

Ross Dress for Less - Let me rossell up another outfit - Department Stores Near Me - Houston, Texas

Was at Ross today standing in line for about ten minutes and somebody cut me in line and the cashier's thought it was OK. The manager thought it was OK as well very unprofessional the store is dirty and the cashiers have I don't give a fuck attitude. If you could, please avoid this, please don't come here don't spend your time no your money at this dirty poor attitude location when you will not get any help from any managers, loss prevention or any associates here. Not worth the time or drive ! read more

I've shopped at this location before but never again. The employee I delt with was an idiot. She called the manager who would not come out to speak to me about a return, I was trying to make. My receipt was valid& they did nothing to help. Very poor customer service at this location. read more

Worst experience but par for the course when it comes to a discount store. Purchased some furniture here and not only did they refuse to hold the item so that you can get a car to fit the item but they also refuse to help you load it! They pretty much were like "sorry we are a useless group of idiots who could not find a better job in life so we can't help you" group of people. I have never felt so crappy shopping at a Ross. Although prices are cheaper it's not worth it at the end of the day. Even Marshalls and TJMaxx provide better service. Whoever hired this incompetent staff should be ashamed of themselves!!! read more

Ross Dress for Less - One of the idiots! - Department Stores Near Me - Houston, Texas

I still love this place :) Now that I live in the Heights, this location is just a hop, skip, and jump away:) I stopped in the other day, "looking" for a dress and left with 3 and a pair of Nine West heels - too darn cute and spent a mere $70. This is still one of my fave places to bargain shop. A few weeks ago, I also bought a pair of awesome looking Ray-Bans for $19.99. I like Ross better than Marshalls or TJ Maxx. This location to me is more organized and has better customer service. read more

15 minutes until the store closed and they couldn't show me some earrings because the jewelry section was "closed". Lady said they had to ring up the other customers. I get it but am I not also a customer? This is what you get when a high school girl is your cashier I suppose. read more

This is a great place to pick up clothes for the kids, accessories for me, organizers for the house, cute things for the dog and decor. They have a pretty big shoe collection but it is usually very unorganized so I don't venture that way unless I have a lot of time and patience. I enjoy shopping in the home and decor section. They carry so many trendy, cute, and handy things for the home. Great place to get throw pillows, I found mine for $7-10 and they really make my red couch and chair pop. read more

Ross Dress for Less - Lots of empty selves today...not sure why or of this is normal here - Department Stores Near Me - Houston, Texas

This a take my mother shopping place. This Ross is clean has minimal customer service. This is the exception, not the rule. There is plentiful and convenient. Inside the loop location read more

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They often have decent deals here, but wait times can be too long. If you've been to Marshalls or TJ Max or what have you, this will be similar to it. Again, nothing great or bad here. If they could get people through the lines quicker, that would be groovy. read more

Ross Dress for Less - Feels like I'm at the airport :-p - Department Stores Near Me - Houston, Texas

I was in need of a new pair of running shoes and needed a new pair so I could work our while out of town. This location had some good choices but unfortunately not the size I need. If you wear a size 11.5-12 this store may not have what you need, but if you wear a size 9-11 you will be very happy. read more

Ross is usually hit or miss for me. With that said, this location is usually on target with good finds. They have some of the best brands when it comes to shoes...Steve Madden, Jessica Simpson, Coach, Nine West, Guess....I've even been lucky enough to find Harajuku Lovers tennies here. They also have a pretty broad selection of jewelry - Juicy Couture, Guess, Betsy Johnson. My only real complaint about this store is the customers that frequent it. I've been to this store when it first opens, so I know that the employees keep it clean. I will never understand why people have to throw shoes all over the store when they're done trying them on. I worked at a shoe store in college, so I'm totally OCD about this. In fact, I've even avoided the shoe section for this very reason. Not that I'm afraid of messes...but that I will start putting away everything and NEVER get out of the store! I guess you can expect this from discount stores. read more

Most days, customer service is courteous & friendly. Today, the manager should remind the staff to always greet customers at the register and to treat them with respect. Never have I approached a register, said "hi, how are you?" and not been given the same courtesy. I had to raise my voice as if speaking to a child and ask "You doing ok?" because then I assumed the girl wasn't. If you're bigoted or racist, maybe you should not work retail? I shop here often, almost weekly so I see it's pretty clean, well stocked, organized and busy. It's Ross! But be nice....world needs more friendly faces! read more

This Ross is realllllly nice. I totally didn't expect it. I thought it was in an odd place for a Ross and that maybe it would be weird inside. But, nope. It's clean, like, sparkling white clean. The racks are well organized, the dressing rooms are nice, the cashiers are friendly. The parking lot is really big and easy to find spots in. The lines weren't really long or bad. I even returned something in less than 5 minutes. I got a really cute New Years dress that was fancier than anyone elses for less than all my friends paid (it was only $18.99)! I know, a Ross is a Ross, but this one is nice! read more

This Ross in the Heights really really impressed me! I even went up to Mgr greeting people and told her..They had a great store! I was in area since I just gotten a new Truck at Tommie Vaughn and stopped here on whim! I found so many great deal and itema I needed! Clothes..evryything was organize not messy! It was a Friday Tooo! I surely make a return visit here instead of the Ratchet disorganized location near me off Veterans n 1960! read more

Ross Dress for Less - Department Stores Near Me - Houston, Texas

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I have shopped consistently at the same store since 2010 and have consistently met rude managers. Good prices yes....but you have to learn to stomach a lot of rudeness. read more

Awful customer service. Incompetent manager and sales team not empowered to make practical decisions. Highly encourage you to spend your hard earned money elsewhere. read more

Parking is not an issue at this location. My shopping experience was horrible from the moment I walked in to checkout. I was not greeted as I entered. This Ross is unorganized and short staffed. The junior clothing is limited here. Great selection on designer clothing and women shoes at this location. You will Tommy Hilfiger, Michael Kois, Guess, BCGC AND MANY MORE DESIGNERS. I did not see associates on the sales floor to help me find a gift for a friend. You do have to get in line to see jewelry. The restroom was dirty on my visit. It smelled like sewer. Ugh gross. The lady at the register was texting while scanning my items. read more

Very clean. But there are NO clothes selections whatsoever!! Everything was so ugly and old looking, the only thing I did find appealing was a Maxi Dress that was way overly priced. I was very very disappointed, I will not be returning to this Ross Department ever again. read more

This Ross is in my neighborhood and I go pretty often. They have a good inventory and the things are relatively organized. Prices are good. I get my 5-dollar t shirts there and find gifts for my family. This is a very good place for athletic stuff but you can pretty much find also everything too. read more

The lady from their loss prevention dept just moved the chair where I was resting my injured arm on without even asking me if it was ok if she moved it. If she had asked I would have been happy to move it first even though it is my arm where I have my dialysis done and it is my weak arm and need to elevate it from time to time for better circularion. She just came and moved the chair while my arm was resting on it. I really want to file a complaint. read more

This is my favorite location! It's organized, and the employees are actually pretty friendly, which seems rare among Ross stores. I appreciate their dedication to efficiency, and the fact that I didn't have to wait 15 minutes in a long line because only one was open. Yay, Ross!! read more

This place is sooo saaaad. Sorry. If you want a deal on clothes, then you need to shop at a place, whose clothes you like. Try Marshall's or TJMaxx, instead read more

By far one of the worst Ross's I've shopped at. They never have anything good. It always looks like a going out of business sale.

I'm a huge ROSS fan, but this is my least favorite location.... Ever. Not only is the store usually extremely messy and unorganized, but the staff never ceases to be rude and unhelpful. The only kind person I have encountered that worked here was the older lady that works the fitting rooms, she is always so sweet and greets everyone with a smile. The cashiers are always rude and before you can even grab your bags, receipt, and put your wallet away; they are calling the next customer and make you feel rushed. I guess it is understandable though, considering that they always only have a maximum of two cash registers open and a mile long line. If it weren't for my lunch break boredom, I would never return. read more

This store needs a makeover starting with the rude and sassy management. :( They need to be retrained especially with dealing with customers and their is a professional way to speak to your customers. Learn both. High turn over for employment at this location. New faces weekly so don't get used to anyone. Customers make your paycheck and without them Ross would not be in business. They all need to be replaced. Hire workable people that make a great team and are not arrogant. You are not greeted when you walk in. If you ask for help you can't find an associate to help you. The huge line you have to wait in is horrible. They have 7 registers and have only 2 registers open especially on the weekends. That does not make sense whatsoever. :( Store selection needs to updated and order additional merchandise. This store has a great selection with handbags and shoes. My mother and I were there the other night and noticed the store appearance has gone downhill big time. This store is a horrible hot mess especially with the sizing of the shoes and Junior along with the Misses Apparel. Ugh, extremely frustrating. If this Ross Store does not get it together my family and friends will go somewhere else to shop at. Thank you. read more

The manager on duty on August 4th at this location, April, is the least helpful individual I have encountered as a customer. I purchased several items from this location in different sizes to return/exchange at a later date. When I visited the store several days later and returned some items without a hitch. Several days after that, I returned to the store to exchange some more items. I wasn't give the receipt back after the previous return and explained that to April. Their policy is that returns and exchanges without a receipt are only given the current sale price of the item (which is much less than what I purchased it for). Even though it was the fault of their employee that I was not given the receipt back, I was shorted the difference between my purchase price and the current price. April was unsympathetic to my situation and refused to give me the purchase price as credit to my new purchase. April undoubtedly had the power to do the right thing and failed to do so. Hopefully Ross will take action to resolve this matter. read more

I just had THE WORST experience at this store. I've never had a "great" experience at Ross, but this was THE WORST experience I have had anywhere! I went in to buy a yoga mat for my client, when I got in line I was 3rd. There was one checker only taking debit and credit and other taking cash AND returns. I was paying cash. There was a Loss Prevention person just standing around in front. By the time I was the next person, the checker taking cash took the next person in line for a return. So, I'm standing there for about 10 minutes while someone returns 5 items. Meanwhile the line is growing longer, it's about 10 people deep now. No one is calling for more checkers. An elderly man walks up and does not want to get in line so he gets behind the person making a return. I say to him nicely, "Sir, the line is back here." He starts to yell at me. I say to the checker, "Can someone please tell this man the line is back there?" He yells at me some more and the CUSTOMER making the 5 item return says,"Oh, just let him go next he only has a pair of socks." Workers are saying NOTHING. At that point, I was done. I leave my yoga mat and walk out. UN-BELIEVABLE! I am not entering another Ross Dress for Less ever again. These people are worried about theft prevention and they can't service the customers they have! Don't go there, they don't have their priorities straight. FAIL!! read more

Emely the assistant manager is completely unprofessional and a liar . I should have looked at the reviews prior to coming here . I bought an item that was scratched and dented in several places and chipped where the top decoration and shells were gone that was at least two inches in diameter . The normal discounts are up to 20% but with manager approval more with damage this severe . The woman was tacky and said " I work here and I don't get more than 20 % if you don't want it don't buy it . That's Ross policy we don't do more than 20%" I know for a fact that's a lie . Also What has her employee discount got to do with a severely damaged item ? I will NEVER come to this ghetto store again ! She's unprofessional and is a bad example of how you treat a customer. I called two other Ross that did say with manager approval more could have been taken off . She seemed to have a problem with me upon arrival . I swear some women even if they are attractive are insecure and let it affect their professionalism . read more