They are discriminating customers. . Not fair for everyone. Charging regular price on a sale price. Telling customer that the sale is over while giving the sale price to their college later. They should be fair for everyone wheterr associate or not. What a poor customer service . read more

I love stopping by this store every Friday after work! The employees and security staff are always super friendly and professional. I highly recommend it to anyone looking for a great shopping experience! read more

I wish Ross would update their open times. It says one thing on yelp and another at the door. This would be helpful for people.

I won't be returning to this location.. associates and cashiers need additional training. The girl ringing me up was eating hot Cheetos and didn't even clean her hands while touching my items and putting them in bags. Was disgusting and not sure why anyone would Think that was an appropriate way To conduct yourself at work. Eat on your breaks and make sure to wash your hands. read more

worst store ever. Had to exchange for 9.99 item. she will only credit 6.99 because I dont have a receipt. I asked her why the price would change because I dont have a receipt when the Ross tag clearly says 9.99. She said with a condescending smirk on her face, come on, when did you buy this here?? ok... Morgan hill was a place with high standard once. I have been seeing more and more of low quality service like this. I wish I saw her name tag. This is pure bad business practice. She said will call the manager which never came. Dont waist your time. read more

This location has an employee at the exit doors checking your receipt. Yes, just like Walmart and Costco. Who knows why. Probably the result of high theft? When I went there was only one cashier. Both employees I encountered were nice. The cringe moment was waiting in line with a narc behind me talking so obnoxiously loud so everyone can hear her conversation read more

It happened again. They only have 1 person on register and a long line. If anyone ahead of you has a return or complicated transaction you're gonna be there forever. I put my items back on the shelf and left. read more

Came in to Ross to see ya hat they had in their inventory and what deals I could find. Merchandise was limited due to the reopening after SIP. Well, you can't go wrong with a special occasion dress for $6.49. Purchased something very similar at department store on sale for $80.00. Found a good deal on 2 bird houses too. Hopefully someone moves in. The sales clerk was friendly and helpful with my purchase. Happy shopping. read more

Ross Dress for Less - Bargain at $6.49 - Department Stores Near Me - Morgan Hill, California

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They have one person checking customers out and a second person checking receipts at the exit. The recruit checker is about four feet from the check out counter and can obviously see the customer has paid. It would make more sense to have the receipt checker actually help customers. The current system is absurd. read more

Today I had a horrible experience shopping at Ross in Morgan hill CA. My son accidentally knocked over some empty storage bins displayed in front of the fitting room. The fitting room staff told my three year old son "You better put it back how you found it" I said "I'm sorry he is only three." This elder gentleman would not let it go and continued to harass talk down to us. I let him know I'd be speaking to a manger his response "Spell my name right!" So this is for ARTHUR in the fitting room department please be more respectful to customers and have common courtesy for small children. read more

The entitlement and arrogance of the retail workers here had me flabbergasted. Over the course of my shopping trip I had two out of three encounters that just left me completely speechless about how the workers here treat their customers with such negativity and disrespect. I fully understand how difficult it is to work in retail but to be flat out rude and snarky to your patrons for no reason, fully crosses the line. I would give this place a negative review if i could. Simply, because of their staff's shoddy customer service and negligence when directly told by a customer that they need to work on having friendlier customer service. Please know that you are better off NOT shopping at this location unless you want a staff member to belittle and disrespect you. read more

I had to make a stop when I saw that they were open when I was driving by. The stores in my neighborhood are still closed and could not pass up an opportunity to do something "normal". Decent selection of clothes and shoes. It was well organized and clean, assuming SIP and a restricted number of customer has something to do with it. read more

patiently stood in line with about 5 people behind me while there was only ONE cashier processing a return for a customer that took about 15 minutes. wasn't going to complain, I get that most places are short staffed and it's retail. what set me off was after returning my shopping cart I was heading towards the exit when the "Manager On Duty" stopped me to check my receipt? since when do they do this at Ross? is this Walmart?! I ONLY BOUGHT TWO ITEMS!! one of them a large picture frame so did they think I was stealing or something?! considering I'm a Healthcare worker IN SCRUBS, also a MANAGER I feel as though this "Manager" had her priorities all screwed up like GO HELP YOUR CASHIER instead of acting like Loss Prevention wtf. customers are getting aggravated they're having to wait so long to check out, luckily I'm a patient person but seriously HIRE MORE HELP. read more

This store is by far the worst I've been to. Management sucks here. I was there 2 days ago, shopping for fun and I had already chosen a couple items and was ready for check out. Wait time in line was 20 minutes. Ridiculous. The lady on register two was on the phone on speaker phone with her daughter. Saying she was late she was late. Then as that was happening the line got longer. I was called up next and the lady at the register all of a sudden decides to help a guest on jewelry when she was the one who called me up. So I patiently waited. 5 minutes passed by- I was okay that's decent.... another 5 - I was getting frustrated. I waited a little longer and I walked out. Place was an overall bad experience and that's sad to say because places like these are great. But I guess you get what you pay for? Customer service wise. read more

They have a huge selection of merchandise, but with a line all the way back to the back of the store near the candles. The candles aisle is 2nd aisle from the back of the store. With this long of a line, they had ONE CASHIER. ONE CASHIER!!! Beyond ridiculous!!!! read more

Worst ross ever. 1 fitting room. They need to have a time limit for each person! Cant imagine a busy day here. I would go bonkers..

Most Ross's that I've been to smell like ... well, they just smell. BUT! This one does not! That's why it gets 4 stars. This store has an ok selection of shoes, house wares, shoes etc. I can't really say much about the clothes because I never have enough patience to go through all the racks. 3 stars because its clean, and relatively well organized. 4 STARS for not smelling! read more

This retail location is likeable due to the variety of quality merchandise and its location in town at a major crossroads. Dry goods, clothing, accessories and everything are here. Great! read more

I came here for the first time thinking I would find great things, and I did but the cashier was very RUDE! We hadn't even finish paying and she was already wanting us to get out of the way to help the next customer. I told her she was rude because she hadn't even given me my receipt or change why would i move and she just looked at me and smiled. read more

So many wonderful stuff here and the prices are awsome! However I just really dislike the staff here. They seem to hate their life and treat the customers like shit. I asked the lady to check the back for a size medium becuase they didn't have the pants I wanted in my size. So looked at me with disgust and sighed. She said, "No. We don't have anymore." Which is such a LIE! I've seen the back storage and it's packed! Don't tell me all of those are just empty boxes!! Which they're not! She's just a lazy fat ass who doesn't want to do shit. The only reason why I'm giving this a 2 star rating is just becuase of the cool stuff there. read more

If you want something at half price come here. It may not be quite what you expect or what you want but it is what you'd be happy to pay for. I went to this place to find a carryon luggage with laptop container. Could not find one. You want to spend too much time looking and finding something half baked or settle for something. For it go by George. As the saying ought to be. read more

I have been to several Ross and my impression is always the same...ghetto. Some location better than others but still gives me the ghetto feeling. This location in particular is located in a not so nice shopping plaza within an old apartment complex, Dollar Tree store, empty stalls, liquor store and a Vietnamese resto. They have done a good job trying to make it nicer than the old DD's store but it still ain't cutting it. If you look hard enough you can find good deals. If you want to find something nicer for a good price drive down the road to TJ Maxx. read more

So what good is saving a few dollars if you wear the Shoes 2 times for them to fall apart? Return? No Not even with date and card they were purchased with! Why would you have the tags from them? They fit! Then FELL apart! I wanted to give a zero!!!!!! read more

This location continues to be more concerned with security than anything else ... from greeting by security to paranoid dressing room attendant.There is literally one other customer. I indicated I was parked in the Handicapped spot out front but not allowed to use a cart or have any other assistance. Really! read more

I went a while ago with my older brother to look for a universal remote since that Hellmart off of Cochrane surprisingly did not have one. To myself and my older brother's surprise, the Ross did in fact have a universal remote. The woman who helped us, Stormi if I remember correctly, was very nice in helping us look for it. I later found out that my cell phone can be used as a TV remote, but regardless, it was a nice visit. Would definitely come back again. read more

I was unhappy with the customer service, I brought some item here at this ross and then 1 week later I return without a receipts and the lady at the cashier was very rude and give us a hard time and didn't give us the same value when I brought it, instead she reduce the price very low with an unhappy face, when I went to a different ross the customer service was great and return with no problem. The manager need to talk to her staff about customer service. read more

First time I have ever been in Ross. I liked the variety of items they carry. However the employees are extremely rude. I have never experienced such horrible customer service!! Will not go back to this particular store! read more

I always shop at this ross location because the place is convenient for me. The staff is always nice when coming in saying hi or hello. But earlier today when i wanted to try on 6 items of clothing, i went towards the fitting room and saw a younger lady. I showed her my items and she demandingly said with no eye contact or saying hi or hello..."PUT YOUR CLOTHES ON THE RACK!" as she pointed on the rack beside me. I was surprised on how this lady rudely said it but anyway i put the clothes on the rack. She then inspected each shirt VERY VERY carefully like inside out, back and front. she even looked at my clothes I was wearing, up and down if i had any merchandise on me. after that, without saying anything, she just pointed towards the mens fitting room door and said "OVER THERE!" i was like wow maybe she was in the marines or something or just doesn't like her job... When i was finished, she did the same thing when i came out. INSPECTED EVERY SINGLE LITTLE THING LIKE I STOLE SOMETHING! Well Thank you very much for making me feel like a criminal. Its like going through tsa or even worst here or something. Im kind of nervous to go back to this store now. I was just trying to buy a couple of shirts lady..geeezz she could be a good security at a bank or even in san quentin penitentiary! your fitting room should be on lock down! Is that how you guys treat customers nowadays? read more

This Ross was OK. I would have liked it fi their women clothes had more variety. However, I was able to find a few things in the mens clothes. Their selection of luggages was fair. I had done better at other Ross! read more

Yup, it's ok. As a guy, I find their men's department ok. Selection and variety is ok. The arrangement of the store is ok. Their home decor items are ok (see a pattern here?). Some of the deals and pricing they have are pretty good, some don't impress me. The store is not bad...it's not awesome ...it's ok (yawn). read more

I like Ross. I like it for what it is. A store of great variety with great discounted stuff. I'm not going here expecting great customer service (though that's all the experience I've had here with the staff, very friendly, nice, helpful people), I'm going here to find cool stuff at crazy awesome prices! I like to stalk the nail polish deals. Sometimes I find cute clothes. Sometimes I don't. It's a hit and miss ya know? That's part of the fun, the intrigue! It's more of a challenge to find something you really like here then say a Macy's...but when you find it here at their price, it's extremely satisfying :] Thank you Ross!! read more

I come here routinely for inexpensive new clothes, and the service, quality, and selection at this Ross are fantastic. Service matters a lot to me. Ross's personnel greet me every time I enter the store, and say goodbye when I leave. The clerks are honest, and in the years I've come here, have never once made a "mistake" with my change ;). Once, the dressing room guard even let me stay longer after closing time--- so I could try on a dress for an important occasion. Most importantly, the staff doesn't follow you around or pressure you to buy things. The prices are as reasonable as the employees, and I appreciate that too :). Quality-wise, the clothing here is exceptional. If you can look past the location and boxy store shape, you'll find that this Ross routinely stocks marked-down brandname goods (i.e. Calvin Klein and Ralph Lauren.) The materials the clothes are made of (cotton, etc) is generally higher-quality that what you would get for the same price at the nearby shopping malls or big-box stores. I recently purchased some evening and work dresses here, and found the stitching was very intricate and precise, too... not sloppy or rough. "Ross" seems like the place where designers send goods that don't sell in their outlet stores. This Ross has a huge selection: many name brands under one roof. The store is a smorgasbord of various designers tossed together, with tons of different fashion styles and themes. Although Ross stocks affordable basics (belts, ties, single color t-shirts), my favorites are the offbeat "weird" pieces that you won't find at "regular" stores like Target or WalMart. I found some rare gems while sifting through the goods. On my last visit, I found a very well-sewn 60s-style violet cocktail dress with very intricate tiny black glass bead detailing that looked straight off the set of "Mad Men." Price? Under $15. I also got a "beachy" striped mini-dress for under $10. Shopping at Ross is like shopping at a really well-equipped vintage boutique: the goods aren't always in plain site, but they are present if you look for them. Also, as far as bedding and dorm or office decor goes... this is a one-stop shop. Lots of good-quality bedding, paperweights, and shelving *_* Conclusion: Don't judge a book by its cover, this is one of the best places to buy clothes in Morgan Hill. I genuinely love shopping here :) read more

The clerks or associates as many stores like to be called are void in being able to carry out simple tasks. How difficult is it to watch a cart when you only have ONE to watch? Apparently, it is very difficult. You once in a while, while your guest, as you now call customers, tried on 3 garments. If in fact customers are guests, and clerks are associates Ross should hire those capable of handling such tasks. Pitiful, we have a generation that feels showing up at employment means they are entitled to be paid. Why are the stores and employers training employees on their tasks? Perhaps the management feels the same about showing up means they deserve to be paid. Whether or not we as a society like it Amazon is going to put these businesses out of business. Then we will have more unemployed and getting paid to play on phones or tablets. I have other news for those under 40. It is not quality of time over quantity. How are you teaching your children responsibility in 5 minutes a day. Do you really need 2 cars, new phones, 30 clothing outfits, dinners out? Cut back the so call needs and teach your children. Talk to them, play store with them, teach them to count money in their heads. You had these children, raise and teach your children and perhaps they will learn they are capable of doing multiple tasks... example: hang up.cloths while standing next to a cart with planned customer purchases. Responsibility will be a virtue. Pride in doing a well done.job and deserving the paycheck you receive. read more

One cashier and a huge line. Another cashier just around the register but not helping anyone. The girl that was working, kept complaining she needs to leave by 5 or she will have to take another lunch. Kept talking to whoever on the walkie ralkie, rambling over and over about it. If you dont like your job, quit. Everyone is already irritated in a long line, we don't need to hear your negative attitude to boot. I wish they would cut loss prevention and hire more cashiers, especially around the holidays(duh) read more

Terrible customer service, I waited in line for 20 minutes and people who were waiting in front of me got so annoyed they just put their items down and walked out. I won't go back. read more

I love Ross in general, they have really great stuff for the price! Need a new bedding set on the cheep they got it. Need a casual dress that won't break the bank done. They also have a lot of great priced house hold necessities like cups, plate settings and alike. But like all Ross stores you can expect to stand in a line you would only expect during the Christmas shopping season only difference is you can get that holiday cheer long line feeling here all year round. This has been the case at every Ross I have been in and this store is no exception. As others on yelp have said it has a ghetto feeling and what I think there referring to is the fact that all Ross stores are almost always a pig pen. read more

Yesterday morning I stood in line with at least 5 other people for some 15 minutes before I gave up and left. There was an older male employee at the register who clearly saw us waiting and he continued to load empty hangers from under the counter to a moveable rack. Obviously customer service is way down on their list. It was my first and last visit to this Ross store. Goodwill has better stuff and friendly people. read more

I came in to the store and was shopping around and found some yoga pants I liked and decided to try them on. When I got to the fitting room there was a lady there that was looking @ some clothes that were there, I honestly didn't pay much attention because to me it didn't seem like she worked @ Ross. So I precede to walk in into the fitting room. I was half way in to go into a fitting room when I hear some one yelling to wait, so I stopped and turned around she snatched the basket out of my hand as if I was going to run from her. When I told her she didn't have to be so rude she denied being rude and acted like it was a burden to do her job. I will never return to this store. And I hope other people that do go here don't get rude service from employees. read more

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