My old tub died after almost 20 years and it was time for a new one, I ended up at the Hot Tub…read moreWherehouse and I must say I did get a bit of sticker shock (to be expected after 20 years). The staff was friendly and Chet ended up helping me and answering all my questions. I looked at other manufacturers in the area and ended up back at the Hot Tub Wherehouse because the Caldera Spa's are top notch, the Hot Tub Wherehouse was the most friendly, knowledgeable and put up with my endless questions and to top it all off they offered the best price with everything I needed. I ended up ordering a Caldera Paradise Martinique Spa, the Hot Tub Wherehouse delivered it, got perfectly in place and now I enjoy it daily. Because the tub is new I've had some questions and let me tell you everyone (I'm sorry I forgot everyones names) but they have helped me every step along the way. Chet and staff do an absolutely terriffic job and I would recommend them highly!

The Hot Tub Warehouse has been servicing my Hot Tub for years. They are reliable and do an amazing…read morejob. I recently had my hot tub deep cleaned and refilled -it is so clean and perfect. I highly recommend this company. They know their stuff.

My experience with Jason at CA Home Resort has always been 5-star…read more Very responsive via e-mail or text. Locally owned, small business who is very fair and knows his stuff. We will continue to go to CA Home Resort for all Spa or backyard improvement needs. Thanks Jason!

Jason at California Home Resort went above and beyond helping us with a new fireplace insert. Jason…read morecame to our home to make sure we purchased the correct product for our home. He was always available to answer any questions we had. Jason and his installer took great care while installing the unit and cleaned up when they were done. Jason noticed the blower on our new insert was a bit loud and ordered a new blower which he installed when it arrived. I highly recommend Jason and California Home Resort if you are looking for a gas fireplace or gas insert.

If you're shopping for a hot tub and want a very knowledgeable, no-pressure buying experience, ask…read morefor Liam at Spa & Sauna Company. I've honestly never left a review on Yelp or Google before, but this experience was so good that I felt compelled to share it. I recently purchased a hot tub for my family from Spa & Sauna Company, and Liam made the entire process exceptional from start to finish. Before visiting the store, I had done some research on the type of hot tub we wanted, but once you start looking seriously, the number of options becomes overwhelming--different brands, sizes, salt systems vs. traditional sanitation, lounge seats vs. no lounge, installation considerations, maintenance, and more. When I walked into the store, I appreciated that I could browse for a bit without anyone immediately approaching me with a sales pitch. At just the right moment, Liam came over, introduced himself, and let me know he'd be happy to help if I had any questions. What followed was honestly one of the best sales experiences I've ever had for a major purchase. Liam took the time to really listen to what I was looking for. He walked me through several options and clearly explained the pros and cons of different models--including both less expensive and more premium options. At no point did I feel pressured toward a particular model or add-on. The conversation felt informative, relaxed, and genuinely helpful, and it ultimately helped us find the perfect hot tub for our family. But the support didn't stop after the purchase. Liam helped us think through the best location on our deck for installation, worked through the delivery logistics quickly and smoothly, and has continued to be available afterward to answer questions. As first-time hot tub owners, we had plenty--everything from chemicals and temperature settings to water balance and general maintenance. Liam has been incredibly responsive and helpful through all of it. We've now had the hot tub for about a month and our family absolutely loves it. Like I said, I've literally never written an online review before, but this experience deserved one. If you're looking for a hot tub and aren't sure where to start, Spa & Sauna Company has a great selection--and if you want someone knowledgeable who will guide you through the process without any pressure, ask for Liam.

Great job purging, draining and cleaning our hot tub. Will use them again next year!read more

We bought a Hot Spring spa from Monica. Great customer service went above and beyond to answer all…read moreof our questions & got us the best model for my son and budget. They had a great Memorial day Special/ 4th of July and we got our spa last summer. We had Tyson come up to do some adjustments today and he was so professional and courteous. We had a wonderful experience with him. Spas by the Bay has a great showroom with a lot of models. They took the time to explain how to use the chemicals and what would be a better system for us a salt vs chemicals. When I did my research, hot spring spas are the Mercedes of all spas. They have the best warranties and are the most energy efficient and less maintenance/more reliable.

Product excellence. Knowledgeable staff. Superb customer service. Installation flawless.read more

Ordered online and was shipped the wrong product and went in to try to exchange it to get the right…read moreproduct which was in stock and was told by the manager that I can't return products bought online at their store. Went home and checked the website and lo and behold it says you can return it back to a store. Definitely will not be going back here.

Leslie's Gilroy is a great store, not only for all their pool supplies, but also for their testing…read moreservices. I have an ongoing pool testing routine, and Michelle at Leslie's in Gilroy is my go to person. I visit that location regularly to buy all my pool supplies, and then Michelle guides me through the testing process. I only trust her to advise me on the chemicals I use. Michelle is incredibly knowledgeable, patient, and makes everything simple. I can't recommend her enough.

This company has been awesome from start to finish and they continue to check in on me to make sure…read morethat I am happy. From the sales to the removal and installation of my new hot tub they have been first class shout out to Doug and Lamontre as they were awesome to deal with during the sales and installation process. I will continue to recommend this company and use them for future service of my new hot tub.

This is an further update, as more happened since my last review. After Sheena got the results…read morefrom the company about what was contaminating our spa it did turn out to be biofilm. As i mentioned in last update, Sheena had Spa and Sauna replace the ozone filter for free since we had been doing the upkeep, and so she concluded that the ozone filter had never worked. Sheena also had Gonzo come and totally drain and clean and refill the tub, and Sheena wanted him to give us education on how to treat this spa from now on as although we had done all of the upkeep, it had been based on conflicting instructions from people and manuals. Gonzo didn't know that Sheena wanted us to be educated in the one , true way, so he thought it was a concierge service, but he was willing to start all over again and show me what kind of test strips work best, which is not the kind that had come with the kit. Get Aqua chek Chlorine 4-in-1. The chlorine shock that came with the kit was the right one, SpaGuard Enhanced Shock. The filter cleaner was different than the one that came with the kit and a different one, GLB, that Doug had recommended. Gonzo used Filtrete spray on., so we got some of that. Naming these hopefully will keep you from buying expensive stuff that you can't use after all like we did. He said to shock it for 10 days. We did it. Later, I got back to Sheena that there was still a little biofilm, and the control panel was showing straight lines, so I had sprayed out the filter even though it looed immaculate. She said it could be flushing out dead biofilm but to shock another 5 days anyway and that straight lines come when there are microscopic things in the filter. She went to all of this trouble for nothing just to help us with chronic pain. She is a good person and most appreciated.

Huge shoutout to Sensible Spas! Bill and his team were outstanding today…read more What should have been a simple install turned into a much bigger job getting the old spa out and the new one in. This is because I had no idea how my existing spa got into my backyard. No hesitation, no complaints. They just figured it out and got it done. That kind of mindset is rare. Bill is just awesome and I am glad I bought this spa through Sensible Spas. New spa looks great. Experience was seamless. If you are looking for the best spa company these are your people!

Sensible Spas is fantastic to work with. We are 4-5yrs into our hottub experience and they have…read morealways checked in with us to see if there is anything we need. I called for a service and the came next day. Highly recommended!

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

My pool is beautiful!…read more Dominico and his guys do great work. Finished on time and all permits and inspections were done. We live in the Hollister Hills.