I walked in thinking I was going to have a pleasant experience unfortunately it was the opposite. I had 30 minutes of shopping left until the store closed their doors. Unfortunately the lady over the intercom proceeded to say" you have 10 minutes to bring your purchases." As im making my way up the older lady in the blonde said "you need to go to the front." Very demanding not one customer service attitude. I then said " I am making my way up now!" Mind you I had 20 minutes left of shopping. They locked the doors for customers not to come in and lock the doors for people to go out. Customers were still trying to come in and David the security said "no. We're closed " at 9: 49 pm. The customer service was horrible and I know the coming from a 20.year experience retail management. Management should be aware and customers should have the ability to shop until doors close at 10 pm. I don't mind leaving at the time I'm supposed to leave however there is a way you speak to customers. read more

Ross Dress for Less - Department Stores Near Me - San Bernardino, California

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I was in there tonight with my daughter and we were asked to leave because there was a mother and a daughter in there stealing at some point. Which doesn't sound like my problem. We were kicked out for no reason other than profiling. That is my local Ross and we go in there often. I can say never again tho. And manager Patrica sounds perfect for her manager job. Mean and mad at life. read more

Extremely rude cashier named Melanie. I said hello and she completely ignored me and started ringing up my items with a dirty look on her face. The other cashier asked for her help, and she screamed at her that she was busy! Then she didn't give me my receipt. It was still in the machine while she was calling the next customer and the security guard had to get it because they need to check it when you leave! read more

They need new workers . If you don't like your job you should be going to school or doing something to get a job you like . I came on 6/22 at 8pm . The cashier was quiet and showed nothing interest. They don't even hand you your receipt, I know they're trying to be quick but mind you it was empty . There was like maybe 10 total people inside . So there is no need to "you can grab your own receipt" and calling the next person up when they're still ringing . Sorry if I don't want someone breathing down my neck next to me while my order is rung . Second off I made a return and the manager that helped me was so rude, not a single smile , she didn't even look at me . All she told was I couldn't return shoes that were dirty which they werent. The had some scuffs from when I bought them, when I bought them I asked for a discount cause they were already dirty and they told me they didn't give discounts on things that are cleanable . I said ok and still purchased them , so idk why she gave attitude . This whole time she didn't even look up at me not once , not a single smile . Third off , the theft prevention lady at the front was rude too, does nobody look at people when they talk to them ?? She just told me to open my bag and she didn't even look inside , as soon as she checked off my receipt she didn't even say have a nice day or ok . NOTHING. Just checked off and walked away . I'm a quiet person so typically I don't say anything I just mind my business but everyone working tonight was rude and miserable . I've worked retail before and I get it , but it's not hard to crack a smile or at least look at the person you're speaking to. If u hate your job so much do something about it! They all looked like they smelled shit before their shift . read more

This Ross has some good finds and at great prices. Pretty clean and tidy. Nice selection of young girls clothing and boys. Now the mens selection is hit or miss. Women's selection has a great selection. Shoes R hit or miss sometimes U find a great pair and sometimes there's nothing. Most of the employees are friendly but not All! read more

Ross Dress for Less - Body roll on oils 8.99 - Department Stores Near Me - San Bernardino, California

The Ross on 2nd operates like a prison security guard makes you stand in fence they have set up for 3seconds looks around then lets you in, I do understand them checking reciepts! read more

good prices ,alright service , but the do have a lot of thing that is need it the Ross was clean better then other, I do recommend it.

While shopping it was peculiar one lady "blue hair" was actually working while the rest stood around pretending to work, one particular woman (blond) actually was shopping and eating on the floor, maybe I am biased because after waiting in line she cut in front of me, but as well as that she mentioned she was holding stuff for other customers. There is a line of professionalism and I will say with no qualms this store has no idea where that line is read more

The nature of my new position requires that I spend a lot of time in off price department stores (I now make money from one of my fave pass time). I must tell you this store has good bargains My current project requires Made in America quality apparel and they have it. in all sizes. I have another sun glass client and $60.00 Fendi Shades and Michael Kors $90.00 bucks for a Gucci aviator with out the box but Persol's with awesome! $40.00 Betsy Johnson bag. The customer service is good in this store when they are not super busy. Easy returns nice girls and super nice and helpful Loss Prevention guy. BREAKING NEWS: In this store organization has to be a B compared to most Ross stores I have visited in the Inland Empire up to par with Orange County . I notice that most of the associates are on the floor organizing and cleaning. The Marshalls in the area is very organized and next door and I see this Ross is keeping up well done! read more

This Ross is so dirty . The shoes and clothes r dirty. The staff is rude and they have a big selection like other stores I get very frustrated on this Ross the aisle are so narrow. The girls at the fitting room are so rude read more

The manager tried to act like are card declined and didn't want to really assist or help us ( it wasn't our card it was their machine and i don't think he wanted to reboot it or anything) . Completely trash of a manager , ross really needs to hire mangement here that want to work and deserves a position as manager . It was opening manager put him back as retail cashier and give the manager job to someone with better customer service . read more

Great Ross. I'm a huge fan of Ross. Thumbs up for keeping it. Remember be friendly to your customers and they'll return the love. Thanks staff. Discounted a sweater because no price was put on. :) read more

This store is close to my job, and I always have a great time when I spend my lunch hour here. I've never encountered rude staff, the store and aisles are always clean and clutter free - even in the areas that tend to be a mess in Ross stores, which are the purses and the shoes. Great selection. read more

I love shopping at Ross the one in San Bernardino the one in Victorville they have some really nice clothes and senior day is Tuesday

I had a bad experience by shopping here at Ross, about three weeks ago I bought a shirt for $14.99 plus taxes I had got the wrong size cause the hanger said one size and the shirt was other size so when I went back to return it the shirt was mark down to $9.99 without the receipt. I think this is a total scam cause why not give store credit for the correct amount even without the receipt so Customers be care and save your receipt! read more

I wish I could give 1/2 a star.... Middle of the day and I've been in line for 15 min to exchange something . There were 3 cashiers one disappeared ... The other looked at the line and told the only poor cashier she was going on her 15 min break... Really.. Then she ran by me. Customer service at most Ross stores is bad , but this store takes the cake!!! read more

They wouldn't let my friend and me try on the clothes we spent time finding because they close the dressing room an hour before closing. What? It was explained to us that they want to get out of work faster after closing so they clean and close The dressing room and bathroom very early. The manager was aware of the policy and was fine with it. We left and won't return. They didn't seem to care that they were losing over $100 in sales. read more

Sorry to say,but this place is on its last leg.feels like a high end thrift store. Half empty shelves and very little associates. Plus the neighborhood has more homeless people than customers. ... Not good. ..... Find somewhere else read more

Horrific Customer Service & Scam Return Policy! I totally agreed with the previous reviews: (1) Scam return policy especially for cash receipts. The young Hispanic mgr Joel demanded to copy driver's lic. Returns should not require driver's lic. for cash purchases. He refused to refund without driver lic. (2) Joel also said my return is half price, but I have a receipt; and (3) I was the next customer in line, but customers with purchases served first before returns like the previous reviews. I had spent about $1,000 merchandise at Ross which just lost a valuable customer. STRONGLY NOT recommend Ross to anyone. read more

Very disappointed, I found shoes on clearance and the cashier didn't let me take them, because she said they were marked wrong!!!! That is not my fault. It's so obvious that the cashier was a hater! read more

I'm writing this review as I stand in line with 10 people in front of me and only one cashier at the register. I've been standing in line for 15+mins. The customer is really bad and is making me not want to wait in line for my purchase read more

Very rude customer service clerk at the "Returns" line. She knew I was there for returns as I asked her which line was the returns line. Yet she kept hanging clothes. Then when someone from purchases asked if another checker would open a line, she helped the next purchase instead of me-even though the customer kindly pointed out I was next for returns. I left and spoke to a manager Brandy and she agreed I should have been helped first. read more