this young lady was the best worker she worked may 17th 2026 she had a black and white skirt she has black hair she needs a promotion i will definitely be coming back and hope she's there to assist me again best customer service i've ever received she told me her name was raeleen she's the goat read more

There's been a few times when I come in to make a purchase and I'm followed around by some of the staff and or when I come in I get an attitude and short answers and a look from the light skinned black lady that works here and the other short blond older lady with an accent. I'm coming in to either make a purchase or return something and they both act like I'm trying to steal something or you're doing me a favor by giving me your money? . Yall need better customer service. The younger ladies are sweet but can understand why there is always new employees. read more

I read another review that mentioned that all customers aren't treated the same. The manager of this store iis too old to be so rude. Does She likes anyone ?. Just rude for no reason - as if . The selection of clothing has been basic for the past year and more. Before that, I could earn points purchasing several pieces to use at the gap. The value of items by Banana Republic has always been top tier- Maybe change in management with new ideas would help this location . BEST OF LUCK read more

Located in the Mountain Grove Plaza. Went by to pick up another T-shirt that was on sale. Store is clean. Employees greet you and are friendly. Check out was fast because there wasn't anyone else in line. I like to come to this factory outlet because it's not as crowded as the one in Ontario Mills. read more

Banana Republic Factory Store - T-shirt - Men's Clothing Near Me - Redlands, California

Waiting at the door to Welcome us back.... checking for masks & letting you know the sale items.... Beautiful selection of summer clothes for work or play... I bought several tee shirts at 60% off. It's almost free... All the staff was friendly and helpful. The store is has the X 's to help you stay safe. Hand sanitizer at the door... It's good to No lines plenty of parking! read more

Banana Republic Factory Store - Kind is Classy! - Men's Clothing Near Me - Redlands, California

Getting there: Located in the Mountain Grove part of the plaza, you can find parking in front or all around the parking lot. Experience: I've only been in this store a handful of times and they always have such cute clothes, but none ever for the occasion I am looking for. I would also say if you can try to shop at the Ontario Mills location because it will be a lot cheaper, even though it's a little bit of a drive from this location. read more

The customer service and the selection at this store is amazing. Today I was helped by some of the most amazing people - so amazing in fact, that I have to shout them out by name. Natalie, Charron, Aldair, and Tim - my goodness, THANK YOU for your phenomenal kindness. I was in the store trying on clothes for hours, and each of you was kind from the moment I walked in the store until the moment I checked out. I'm looking forward to the next time that I get to shop at your store and the customer service is a HUGE factor why. Thank you and you all are super awesome. 10 stars!!! It was such a beautiful blessing to meet you all. God Bless you! read more

I was out shopping buying my Christmas gifts for my family, when I was pleasantly surprised to receive such a great customer service experience by a young worker here at the Mountain Grove store by the name Victoria. She wasn't wearing a name tag, but I asked and if I recall right it was in fact Victoria. "Don't quote me" However I want to point out in the midst of all the chaos going on during Black Friday as it always is every year, she was the single piece that made the experience enjoyable. She was able to help me pick out a nice set of lounge wear for my mother in-law and some clothes for my father in-laws trip to Africa in the spring. I was looking for something specific and she was able to point me in the right direction. She was not only helpful in deciding what to purchase, but also being warm and inviting, and not pushing sales too much as others normally do. I will definitely be returning to this store in the future, and look forward to seeing how well mannered the rest of the staff at this location is! read more

Banana Republic Factory Store - Men's Clothing Near Me - Redlands, California

Very nice Banana Republic. Good selection of clothing, new building, very clean and good customer service.

I had great service and great finds today! I'm not normally a BR shopper, but I found a pair of really nice black trousers.. I've been looking for a nice quality pair for ages. They may not have had my size in store, but a very helpful gal Rachel ordered them for me on line since another color in that style was a perfect fit! Everyone was super friendly and helpful. I'd definitely go back. read more

Great selection and coupons available. Store is clean. Staff are helpful. I'm 5'9 size 10/12 and their clothes always fit so well.

I've been a fan of BR for a while, specially for my work clothes. When I saw that this store was opening I was excited because that meant I didn't have to drive to Cabazon for a factory store. As far as the store itself its nicely set up and the staff has been super friendly and helpful. They have some great deals/discounts! If you don't want to deal with the crowds and everything surrounding big shopping malls like Ontario Mills or Cabazon, this is the best BR Factory Store in the IE. read more

Brand new store that has only been open for a few weeks. Staff is very helpful, friendly, and professional. Inside has the new store smell and is clean. Every piece of clothing is folded and organized. Many of the clothing is on sale. Went here on a Tuesday evening and the store is basically empty. Will come here again to avoid the crowds at mall locations. read more

This place made me feel old, since i used to buy their stuff several decades ago. Back when I could eat anything I wanted and never had to worry about clothes never fitting me. Well, those times are long gone. I went in here with a friend visiting from Paris who could still fit in almost anything. While she didn't find tops or pants that suited her, she did find a scarf. Me, I took a quick peek at their sizes and knew that none of it was going to fit me. Not that I could have possibly worn pastel-colored anything for work. I looked at stuff for my husband and realize that his tastes for work will have to be bought elsewhere, too. Nice place, but you have to fit their marketing targets, of which I am not. read more

I bought my husbands Christmas gifts from here. I knew all his sizes and bought him 3 pairs of chinos. He opened them, and turns out the LEG STICKER SIZE IS WRONG/DIFFERENT THAN THE ACTUAL SIZE. All his chinos now need to be taken back and we live a good drive away. Just felt bad since none of his gifts fit, but it was the simple mistake of whoever put all the wrong size tags on pants. Ugh.. pretty frustrating. read more

Very rude manager! I purchased gifts for my sisters. She refused to put them in two bags because total order was $40.

This store is everything I wish the L.A. factory store would be. It is very organized with a nice selection of clothing. The store was not as busy as I expected which made it comfortable to look around. Unlike the L.A. stores, there is always a rush of people which make it sometimes impossible to shop around and try on items. I do wish their clearance had more to choose from.... No biggie though. Store is really big and like all other factory locations, there are always some type of discount you can take advantage of. Employees are extremely friendly which made the experience that much more pleasant. Found some items and even got an additional discount. They had some sort of jackpot game offered to their customers which allowed for additional savings. Definitely coming back to find more items in the near future. read more

Great store and nice to have one close by. Sale prices have been fantastic. Only thing lacking is staff personality...except the ladies that have been assigned to the fitting room....been there about 6X now and the ladies in the dressing room are sweet. Manager lacks personality and can come off rude and this has every single time I've come in. I usually get great service in all other regular BR stores...so I'm a bit disappointed with the lack of it here. hopefully the service gets better and the lack of personality won't put me off too much. We shall see...... read more

Really nice clean layout for an outlet store. The employees were very helpful and very friendly. The only reason this was not a five star review is because they did not have a decent selection of sizes, meaning more the largest sizes were already sold out, leaving us with a bunch of smalls and extra smalls with a scant few mediums available. Otherwise, it was a pleasant shopping experience. read more

I'll preface this review by saying i'm not a fan of factory anything-it usually means subpar quality and this is no exception. I go in looking for something that stands out, and didn't find anything. If you need no-brainer work clothes you'll probably find the basics here...sleeveless shells for our atrocious heat, then a cardie for the office a/c-yawn...along with some rather sad prints and unflattering color palettes. I also noticed so many styles of their tops were cut so boxy and short, and you could tell the hems were going to grow on the sweaters and knits--did they not get the memo that everyone wants long and fitted? I have had luck at the Cabazon BR and was hoping this would be similar-sadly, it's not. read more

Sophia and Sharmila were so accommodating and amazing at the BR outlet store here in Redlands! I appreciate great customer service from this location! read more

never ever will return on this store been a regular customer here fat manager tells us not to let our 2 yrs old play near the door been watching my kid all the time just to make sure he doesn't disturb other customer. read more