I stopped by Ross before my physical therapy appointment, since it is two doors down. This location is located in a strip mall shared with many businesses. They have a huge parking lot in front. I was surprised by the amount of items this Ross had. I found a really nice wooden spatula, for $3.99. I will use this for making stir fries in my Wok. Check out was easy and fast. There was no line. The lady at the checkout was very friendly and gave excellent customer service. read more

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Took my family out for shopping since they wanted to go to Ross! Good time at the store since it wasn't busy around 11 am on a Saturday. No long lines, easy to roam across the clothing racks. Lots of variety from clothes, household items, kitchenware, and so much more for affordable pricing. read more

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Shelves are more bare at this location. Unable to locate a restrooms, so I'll be leaving sooner than planned. Not a lot of foot traffic on a Monday afternoon. read more

Ross Dress for Less - Foot traffic - Women's Clothing Near Me - San Jose, California

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The Assistant Manager Kay is racist and needs to stop racially profiling paying customers. She was stated on the recording she has "regular customers who steal", which is a huge issue that she is allowing this. She was recorded during the conversation and accused us of threatening her, when she contradicted herself and implied we were stealing. I frequent Ross (not this location) quite often and I never have an issue with the staff. I'm able to comfortably enjoy my shopping and get great deals. I came in on 06/25/2025 to shop for my Daughters' birthday gifts. Which should be a fun and happy moment. From the second I walked in, Kay came and stood right next to me as I shopped for lipglosses my daughters might like. Sensing that she was assuming I was a shoplifter because I'm Black presenting (I'm a Mixed Black and Asian person), she stayed in close proximity while I was shopping. I didn't even get a hello, wasn't asked if I needed assistance or anything. I stayed close to her on purpose so she can see my face and know I wasn't attempting to steal. This is a fairly quiet area in San Jose and I used to live right around the corner, I've never been treated like this anywhere. No one here is stealing as most people in this area are retired, older, parents, or have money. I left the section because I was uncomfortable and I can tell when people are being discriminatory. From the second my Husband who is a tall, light skinned Black Man, entered after I did, their staff focused on him and one of the cashiers made a rude face toward him. Kay claimed her section is Makeup, but proceeded to follow my Husband and I to the toy section. As I was in line at the checkout, Kay once again comes to the front. There was already a line of people before us and we were the second to last in line, she appeared out of nowhere and opened a register (but didn't do it when there was a line before us). I spoke with the Security officer when I asked if he asks to check everyone's bags, he said yes, and we asked another family that was leaving if they did the same to them. They said yes, but they also expressed to my Husband they got the sense they were being followed around the store as well (a Latino family). I asked to speak with the Manager and they said she wasn't there and he identified Kay as the "assistant Manager". I RECORDED our entire interaction. She was extremely defensive when I confronted her about how uncomfortable she made me feel, then mentioned "there's been a lot of theft in that section" and accused me of being "suspicious" because I stood next to her as she was following me around. Then she threatened to ban me from the store (which I don't care as I don't live here anymore). She was also accusatory toward my Husband and myself of being "threatening" (gee I wonder why..) because her racial assumptions were being exposed. Kay also mentioned she has "regular customers who steal" which was RECORDED, and to me, should put her under review with her Upper Management as being not only a Manager with low EQ but allows regular customers to steal from this location. Please fix this. No one should have to experience this at all let alone during a joyous occasion. Thank you. read more

Ross is good for certain things. I was in the area and stopped off to look for shoes that were comfy and semi-formal and found a pair I liked...yay. The line moved quickly and it was a fast in and out. All good/ read more

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When you need a last minute gift and don't want to spend a lot of money, there is Ross. I have a friend that frequents all of the Ross stores for his eBay business. He insisted that I come here because this one is the least crowded, the most clean and also the most organized. I walked in here this morning and what greeted me was exactly how my friend had described. There were barely any people inside, the aisles were tidy and organized, and it was really clean. Almost too clean. The clothing racks had slim pickings and had lots of space in between hangers-- like most of it had been bought up. The furniture section had a few chairs and tables with lots of open space because it too looked like it needed to be stocked up. The biggest difference between this location and the Aborn location near my house is the space. This location is huge! While I didn't buy anything while I was in here, I will definitely come back after Christmas season should I need a gift. Definitely beats the Aborn Ross location for all the reasons listed above. read more

Ross Dress for Less - Interior. Super clean. - Women's Clothing Near Me - San Jose, California

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Love this location. Not too busy and if a line does form the friendly cashiers are fast. Been shopping here a lot these days and its always clean. read more

Worst location ever was there today in line and only one cashier was working she kept calling for help and nobody came apparently the workers were all in the back celebrating a retirement while all the customers had to wait and only one cashier was working as fast as hard as she could. Do better read more

Why is it some Ross open at 10? That's ridiculous. Keep them all at 9 AM. Be consistent people.

We've been shopping here for close to 15 years since this store is close to my house.... My wife just got accused in front of everyone in the store of stealing her coat that she walked into the store in(Zara brand which Ross does not carry).11/06/2023 8:30pm she bought a bunch of items and after everything was purchased they asked about her coat that she walked in the store with (the cashier Katrina asked "stating she was told to ask about the coat" ... I asked Christian (security) if that is appropriate and if he can check the cameras to which he responded that he does not know how and he does not have access to cameras and that he's new and had almost no training... Manager Alexandra was fairly reasonable at first and offered and apology, however Katrina came back very confrontational stating they say this to everyone and this is normal and there is nothing to apologize for(unfortunately this argument was going nowhere so we decided best to leave the store)... very unprofessional and accusatory behavior is unacceptable at a store that we've being going to for so long and much of my family has as well. Accusing random customers of theft without any possible reasoning behind it is beyond incompetent especially when confronted with this fact the employees having zero remorse, speaks poorly of Ross's training and hiring practices. "If you want poor customer service go here: 121 Bernal Rd, San Ignacio Center, San Jose, CA 95119" read more

I go to the store during my lunch. Today I went and as usual not enough cashiers. I told the cashier you need more cashiers during this time lunch time for many of your customers. The cashier told well they are on there lunch. I said well many of also is on our lunch. What a horrible excuse read more

Worst customer service ever. I went it to purchase clothes and one of the items ended up being the wrong size, i tried to exchange them and i got denied because the "package was opened". That's the first time i hear that at a place like this. I've returned many different things with opened packaged and never have they told me they couldn't return it... never will i come back to this store after many years. read more

The cleanest Ross Ive seen yet!! Hands down! Awesome people You never wait long in line. The floors and Stuff are always clean and Products are always easy to find and in place. Today was Black Friday and It was actual fun and a breeze to get around the store. =] Also there is a Starbucks and Jamba Juice next door to enjoy after shopping! lol Two thumbs up. read more

Ross Dress for Less - Great job supporting AHA!! And being unique. =] - Women's Clothing Near Me - San Jose, California

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Bought 5 items from this location on black Friday. Was at cash register : 01 , Tran : 5178 , Assoc : 851334. Was charged for 5 items. But she kept 1 items back. Since I was with 2 kids, i was paying more attentions to them. Didn't realized till I get home that I was only given 4 items. I called them back, was told to come with a receipt. Drove back to Ross. I told the cashier that she didn't gave me the item that I purchased. The Loss prevention guy and the cashier gave me the look like I was trying to pull a fast one on them. First of all, you are the one that pulled the fast one on me. What gave you the right to withhold something that I just paid for? First time at this Ross and will be the last! read more

Bad cashier that blames customers! This is a new one. According to this employee (Associate: 611426), the customer is responsible for placing items on the counter in the order they want the items bagged. I bought a pair of shoes and clothes and upon paying, the cashier stuffs all the clothes in the bag first and was about to put my shoes directly on top of all the clothes. I stopped her just in time and said the shoes are dirty. She turns the shoes over on the bottom and says they don't look that dirty. Are you kidding?! How many people try on the shoes before they buy them? It's obviously dirty from being on the ground. Dude it's common sense! Then she turns it around on me and says if I wanted the shoes on the bottom I should have placed it on the counter first before the clothes. OMG! That's the dumbest thing I have ever heard. So it's my fault?! The person bagging the items should know how to do the job. It doesn't take a genius to know what should go first and that shoes are freaking dirty. If I went to a supermarket, am I supposed to put my groceries on the counter according to what should be at the bottom first? The person bagging the items should be smart enough to know not to place a heavy melon on top of a bunch of soft lettuce and crush them. Or how about placing Tilex in the same bag with my berries just cuz my berries were on the conveyor belt near the bottle of Tilex? Come on! This is such an unprofessional way to handle the situation. I could have stayed and argued but I told her I won't. Main reason is because I did Not want to hold up the line. It's just not worth it and inconsiderate. Just admit your mistake and quickly apologize. Don't put the blame on someone else. I have never had a problem at this location, but I am extremely disappointed that this employee (Associate: 611426) ruined it for everyone. Hope she reads this and learns from her mistake. Don't ever blame a customer especially when it's your job to do it correctly. Be more courteous and considerate of others and their belongings. It's not trash. You don't just stuff everything in a bag and call it done. read more

ross Dress for Less has updated security measures. cages in patterns are set up to create a maze at the check out lanes. may be some hidden bargains here.noon noticed levi's pants 9.99 for size 40 and 19.99 for size 42 or was it 44?. may be in market for new pants soon if i give up some alcohol and some snacks. looks like one cashier and 2 security gurards on duty. read more

Everytime I go in there is just 1 or 2 cashiers working. Long lines form and they continue using just 2 cashiers. Went in earlier today to find out the system was down so I couldn't buy a gift card (I get these things happen), but again there was only one cashier and it took me forever to find out I was wasting my time. Not to get burned again, I called ahead and asked if the system was still down. They informed me that everything was working fine. I got in there and stood in line for another 15 minutes while the 2 people ahead of me got service from, again 1 cashier. Finally my turn, I get to the cashier with gift card in hand only to find out that the systems were indeed still down. They had not yet been restored. That is 2 trips, 30 minutes in line and absolutely nothing to show for it. I will not visit this store again. read more

Fairly clean for a Ross, the staff was friendly and helpful. They are starting to have more in stock l, actually looking forward to some of their summer stuff. read more

This particular Ross location is solid. It's decently organized, the staff is nice, and the prices are great. But what motivates me to give them a 4th star is that they have actually have a really extensive male shoe collection. Granted, I do not want neon green Nikes, but the fact they have several rows of shoes for men just shows they are trying to cater to the less fashionable sex. In addition, this location has the best tie location. I love picking up Geoffrey Beene ties for $10 a piece. It really makes my day. And eventually, motivates me to shop for matching shirts at higher end stores. read more

I am from out of town, and we have Ross stores all over. However, this particular location was really cool. Usually, I'm in and out, never seeing any clothing hat catches my eye. But I found great deals on winter wear, infant clothing, housewares, and holiday items. In fact, there were so many housewares that I found unique and priced well, if I could have, I would have brought them back with me on the plane! Instead, I got myself an adult coloring book; the total cost included coloring pencils, a sharpener, and an eraser. Back home, for the same price, is only get the book by itself. I wish the Ross stores in the Midwest were this diverse in their selections. I'd definitely go back towards the change in season to see what else they brought in! read more

For Less - Yes For Dress - Not much to choose from Came in looking for some plus size clothing and didn't find anything for either business or casual wear. The store is super huge and the isles are really wide which is great for mobility challenged. You can get a work out walking the store too! I did happen to find a great deal on bath/shower soap which is what I came in looking for. read more

I walked in, it's been less than 15 minutes and I've had securities stay near by area 4 times already. The first time was within 4 minutes of being in the shoe section. I am a young mother I don't even have a stroller with me and I have a small purse bearly even the size of my hand! This is ridiculous ! Never coming back here again. I've been followed this whole time making me feel very uncomfortable I can't even do my shopping. read more

Way better than the aborn location. Everything is usually kept clean, dressing rooms don't smell of urine like the ones at the aborn location. If any complaint it would be that they have less selection, but that makes it easier to look through the clothes. I like to come in here on my lunch break and browse around. One day my shoe broke at work so I rushed over here and got some cute sandals for $14.99, score! read more

This is one of the few Ross' that is kept up and clean for the most part. I always come here not expecting to find anything...and then I do! I have been all over the place trying to find a bathing suit for my vacation coming up. No luck really anywhere...even the higher end stores. So I came here on a whim to see if I could find a bathing suit. Found one that was a possibility, tried it on and it looked great! I was surprised! And the best part...it was only $4.99!! The service here is a lot better then most Ross' or even the other discount retail stores like Marshalls and TJ Maxx. read more

So I've been to a few Ross', they are slow, the staff is usually rude and not competent, its sometimes hard to find things, but then again you go in there knowing that. But I will say I have had actual good service from this store a few times, with friendly and good help. So for what it is, it was fine. I've found a few mugs and bowls I liked for work, cheap nice martini set for a party, purses, some decent cheap tops and other randomness. My prize finds, a pink Donald Trump Tie for about 6 bucks, awesome for a novelty made into a belt. And a pair of Steve Madden red platform heels for 20. Don't expect much, browse and see what you find. read more

Ross is Ross. It's a mad search for something you need or more likely don't need. Don't expect help because its a enter at your own risk. :) hey but you get awesome deals. It's save money and service that blows...or the other great service and blow your money. I opt for the service that blows considering the economy and my financial situation. I liked this Ross it was clean and we found really cute maternity clothes for a friend as opposed to the cute top at pea in the pod for $95 bucks! are you kidding me? with $95 bucks she got 2 maternity jeans 1 work slack 4 work tops and 2 cute T's! awesome what a bargain! can't beat that...:) read more

The 3 stars are rated only based on the store itself... If i had to rate this place by customer service, i'd give them ZERO. The employees here are all freakin RUDE. They look at you up n down like you're trespassing through their hood. Every time i ask for something, they'll just give some stupid general answer like, "its in the men's dept"... great, that was very f'en helpful even though i just came from there and obviously didnt see it. F'en idiots... some ppl need to learn to leave their shit at home or find a new job they like... Other than that, I love Ross... I always leave their spending over $100 everytime i go, and im there about once a week. There have been times when ive worn something once and it'll rip but ive learned to deal with it since i got it so cheap. Mostly everything else has lasted just as long as what i get in regular dept stores. I still come here weekly for the deals, i just ignore the attitude and make them do their damn jobs! read more

What more can you expect... It's ROSS! I'm only going to talk about THIS specific location. We all know how your typical Ross store is. You're pretty much limited to what they have to offer. Anyway, unlike all the other Ross stores I've been to, this location is actually very clean and well organized. I was impressed coming in, expecting to see chaos, especially during holiday shopping season (I had to go there today to buy my Chris Cringle gift. HAHA). The clothing selection is quite limited, however, this is a great place to go Christmas shopping, as the prices are cut real low and you have some sense of quality in the clothing. They have great stocking stuffer type gifts as well. Anyway, my main point - this is the cleanest, most organized Ross I've ever been to. I never get a headache shopping here! read more

I was in Almaden Ross in San Jose. The cashier Roxanne, forgot to remove the tag after my purchase and when I was leaving the store, the unremoved tag started to beep. I returned to the store, the cashier saw that she forgot to remove the tag of the slipper. And they check the receipt. After that, they said the number of the slipper and the receipt number was not matching. She said I need to pay again. And I paid the slipper again. But in the meantime, I checked the total items that I bought and count all the items on the receipt and they were matching. So I paid everything. The cashier said that she needs to see and count all the items. While I was waiting, new customers arrived and cashier did their purchase. I said 'when do you count my items, because I am waiting with 3 kids' and one of them is baby. She scolded me and said that I can answer the phones and say that here is Almaden Ross. I was shocked! Because of her fault I was waiting with 3 kids and I am scolded by her. I said you can not speak me like that, it is not nice. This is not my fault, this is your fault. After that she checked the items in the receipt and count the items and they were matching. So I paid one more slipper. Even though I had my receipt with me, she said that she needs my ID to refund the money. It was really really bad experience for me, because of her fault, I waited for minutes with three kids and scolded by her! read more

I've walked in and out of a few Ross locations, but have never bought anything until today. I moved to the neighborhood a few months ago and have ignored this Ross store, assuming they're all the same - crappy. Today I had to kill time before meeting someone at the Starbucks in this plaza, so I decided to go on in. I was surprised to see that this location is a bit nicer than some of the others I've been to. I wasn't expecting to find anything, and walked out with a new pair of workout pants, workout top and some kitchen towels - all for less than $30 total. I saw a few tempting house-ware items too, though I resisted. It seems like the type of place that's probably hit or miss, but if you frequent it enough you can find some great deals. read more

So, we only came in here because Staples was closed... You know how people always talk about making great 1st impressions?! Well, my first impression of the store was, "Are you serious?!" it was extremely disorganized, unkept and very bare. No joke, there was this foul odor that lingered throughout the store. Maybe it was the fact that there was no air circulation, but whatever it was, it Made me feel like I needed to take another shower. Blehhhh!! And in addition to the other nonsense, there was ZERO line control/organization. Maybe it's the retail manager in me, but c'mon people of Ross.. Get it together! ((2 star rating ONLY because i had good find on some boots)) read more

This location of Ross is the most clean and organized I have ever been. The Aborn location looks like a pile of trash next to this one. This makes my shopping experience very easy and convenient. Although not enough items to choose from, i'd much rather the organization rather than the huge selection you got in the Aborn location which due to the mega mess you cant find anything there. read more

I came in with nothing on me but my phone and credit card, and yet this older Asian worker at the front shamelessly followed me around the shoe area like I was going to steal something. Rather go somewhere else where I can browse. read more

Not the cleanest ross. The staff seem to be like we should be lucky they are there to ring your things up. Its crazy. But great and convenient location. read more

Ross Dress for Less - Patio stuff - Women's Clothing Near Me - San Jose, California

I like coming here because there is always something new to discover. I went yesterday (2-24-2016) to do some therapy shopping during my lunch hour to relieve stress from my job. (needless to say I dropped a bill in less than an hour) Lately there hasn't been a TON of stuff. Maybe since the seasons are changing they are making room for the summer stuff, but, I found some cool things to buy. I wish they had more lamps and kitchen items. Their knife section was a little bare this time around. I need some more Steak knifes. No such luck. All in all I think this location is pretty good for treasure hunting. read more

This place has such garbage customer service, I'm waiting in line with 9 other people while one person helps people and 2 others stand around talking to a security guard, no 3a a crowd here, now do they care read more

I tried to buy a suitcase. The sales lady then started changing the price right at the cash register. When I complained, her manager came over and started making up a rule about the way the suitcases are displayed. You could tell they were trying to get more money from the few customers. Will never shop there again! read more

I came here to find some black skinny jeans which are apparently a unicorn in 2017. So yeah I found one pair that I like. Lines are always a disaster but there was a mildly entertaining employee droning "welcome to ROSS" at every person who walked in. There usually isn't a giant line for the changing room, but they do limit how many items you can try on at once. So I'd save shopping here for those times when the big box department stores are failing you on affordability and you have nothing better to do on an afternoon. read more

Cashier, Maria, was rude. Customer service is huge at any retail facility, if you work for one understand that concept. Otherwise, let someone who is glad to have a job, take your position. I will not be returning to this store. read more

i wish i could give this store zero stars. not that you can really expect that much from ross (i don't go there for their awesome clothing quality and great customer service ...), but i *did* expect a little common sense. i was in san jose visiting a friend when we decided to go swimming and i'd come unprepared so we went to ross to look for a cheap tacky suit (check and check, for both). of course they have the tops and bottoms all seperated (vs selling them as a set ... again i go back to, what can you expect ...) but i finally found a top that went with a bottom. the top, however, was still marked as a set. soooo after standing in line after this woman who literally had a *cart full* of things she was returning (sans price tags, natch) i switched lines, and explained the prediciment to the cashier. i just ask if she can sell it to me for like, half the price, since it's half the suit. here comes the ridiculous - she tells me, they have to take the un-matched top *out of circulation* for a week, while they look for the matching bottom!! (can't you see it, ross' diligent employees / investigators searching without ceasing for this missing bikini bottom. oh wait, i must have these employees confused with the pimple-faced, barely english speaking employees that actually work there.) i was already in a pretty foul mood after the heat, standing in line, dealing w/ross in general ... and i explained to her that there were like five suits back there, none of them a match for this one, couldn't she just sell it to me. she kept repeating, out of circulation, put it back there, look for part of suit. finally i asked for a manager. oh unknowable universe! she was the manager!! my friend pointed out, if she sold me this top at 1/2 price or whatever, she'd at least be making a sale. she wouldn't budge. kept referring to the dilligent search for the bottom that MUST TAKE PLACE! finally i just walked away. i went across the street and spent twice as much at khols -- also obviously not the top of the line. but at least i wasn't hassled. guess the common sense thing was too much to ask for ross. read more