Very bad service, the manager doesnt know how to handle customers. I went not so long ago to return an item, I had my receipt and all the tags still on them just for the manager to say that I cannot return them. I had bought the items at another Ross but since I was there I made line waited about 30-40mins and for nothing. He pushed back the receipt to me in a rude way, when all I asked was why if Ross lets you do returns at any of their stores. He said not in this one which doesn't make sense since they have a return sign?? Never coming here again read more

Poor customer service. Crazy long line and only two workers. Spoke to the manager and no results. read more

Ross Dress for Less - There are only two workers on the register. - Department Stores Near Me - South Gate, California

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The place is a mess and the restrooms are DISGUSTING. Not coming back here again. Someone should really check on whoever is managing this place. read more

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3 cashiers open on a Saturday the busiest day of the week not managed well under staffed

I am not a fan on shopping but I had to make myself look for somethings and I am happy I did because shopping for myself is a big task I will go back because I love the prices read more

Excellent which ever state I travel to and find a Ross I always find everything to my needs is and love it.

Kassandra went above and beyond to assist me during my visit to Ross on my last visit. Not sure if she was a manager or supervisor but her leadership is exemplary and it shows. When a cashier called for her assistance she very courteous to me and responded right away to her team. Thanks Kassandra! read more

This review is for the thieves and for the rest of us who don't want to get robbed. Dear Thieves, The holiday season is coming and I know you're ready to get some merchandise. Please feel free to come on by to this Ross location and do your thing! According to the security guard and the store manager, the cameras have been down and they have no clue when they'll be working again. Enjoy your snatching and Happy Holidays! P.S. if you took my purse, keep everything but it'd be great if you can return/mail all my keys to address provided on my driver's license. For the rest of the population, avoid this location. I feel like such a moron. Some random person now, has all my belongings no one at Ross did anything about it. Neither the manager or security guard helped me look for my purse around the store nor called the police department on my behalf. They just said the cameras were down and sorry for the situation. And pretty much walked away after I left my name and number with the security guard. I didn't feel cared for at all. I honestly felt like an inconvenience to them. What a great way to start my maternity leave and this holiday season read more

Once again the security was amazing, they always make me feel comfortable shopping at this store. Especially the one with curly hair, he's the greatest! read more

You have to get in the purchase line, get your cashier in order to see the jewelry that is locked up because they're short staff. I would just stick to Marshalls and TJ Maxx. read more

Go-to Ross. Great wide range of different styles for men. The women's section is huge. Good amount of active clothing for all. Kids as well. Always has shoes for different styles and events. (Party, casual, active) the down side is it can get pretty messy but honestly, in the area it's in, the amount of people(always packed no matter what time of day) that shop here, it does a good and better job than the ones in higher end cities. The employees can't do it all, it's common courtesy to just pick up what you've dropped. Unless it's in the hats section because it's impossible to scan through them without dropping 1 or 15 hats. Lol Forgot to add, you will have to deal with at least one crying kid/baby who didn't get what they wanted. Lol read more

WORST ross ever ! Came here last week grab my items, the line was ridiculously long. ONE cashier!!! I asked one of the associates if they can place my items on hold , she says only clothes can be placed on hold. Okay i left with nothing. I come back today, and obviously if you find something you like grab it because it won't be there again. Came back today for other items and the exact same thing. ONE CASHIER. I look at the people making like in front and behind me and they all had the same frustrated face. This is so dumb I swear ! I wasn't able to talk to a manager, because she was in a "meeting" I was so close to loosing my shit. Y'all need to do something about this I swear , I seen one other lady drop her things and leave. read more

Worst cashier service, weekdays they only have about 1-2 people on cashier & the rest of workers are just there.

My girlfriend bought two pants and a woman's blouse two weeks ago, the blouse didn't fit on her and she took it back today for an exchange. The cashier grave the blouse and scanned the item , then she called her supervisor and they revised the ross tag on the item, then they told my girlfriend that she didn't buy the item at the store, and she told her to go away, my girlfriend insisted that she did buy the item at that store , they told her that that item was not a Ross item. She told my girlfriend that she did review the camera in less than five minutes, she lie , my girlfriend bought the item two weeks ago and she didn't review the camera so fast, I'm coming back with her. Because she was humiliated in front of several customers that were shopping.. basically she accused her of fraud. They will see me there soon. That woman shouldn't be the supervisor of the store, she has no clue of how to run a business or handle situations like this one. read more

will never shop at any ross store again. ross representative .are stealing customers bags/bag packs.they get you when u go to fitting rm. they say u can go in with your bags .to leave them behind..when u do and u come ou fitting rm. ross representative is changed to another person..your bags are gone and they no nothing..when u ask were is the other representative..they say he has left for the day.. security will look at cameras but won't show u the footage..police will come. but since no one is injured .no police file will be reported. in other words..ross personnel are robing any one they could..they stole from my daughter her 2500 lap top...please dont shop here ross south gate ca ..unless u like to get your stuff stolen.. read more

Ross Dress for Less - Ross - Department Stores Near Me - South Gate, California

Would of came back. But the security scared me off. Followed me threw the whole store. Will not be back to spend anymore of my money.

The line was soooo long ...the worst Ross I have been too...they only have one cashier working even though they even though the line was all around the store...most of the employees likes to chat around the jewelry section where everyone can see...so it means they are not on break!!!! read more

Worse Ross I ever been...no customer service skills. Line for returns and exchanges had no cashier and they only had us waiting for the longest until they decided to bring a cashier. Only two cashiers for the line all the way to the back was ridiculous! They need to hire more people. read more

This store needs some attention. I came in early today and I passed by the back of their store and heard some man yelling at the employees. They came out and they are mostly girls. He needs some training. Not only that but people are in the store and they can hear you. I will not be shopping at this store, giving my money to people who don't know how to treat people like people. What a shame. read more

The manager was awesome!!! He helped my friend and I he was super nice & helpful. He made the shopping experience great. I would recommend this Ross to friends. However we did go during the week(Tuesday ) I'm sure weekends get busy. Update managers name who helped us out, his name is Ismael. Also went again and the sales associate(girl) in the fitting room was very helpful as well. read more

Only shop here if you enjoy being followed around by loss prevention. You guys have really good cameras, use them instead of making A PAYING CUSTOMER feel uncomfortable. I wanted to leave my goodies and say F this store but the deals where too good to leave them behind. I PAY for my belongings, tell me WHYYYYY the cashier prints TWO of my receipts, hands it over to loss prevention and writes "observe" on the copy they kept. Go on ahead and observe your cameras. Smh. Never coming back here again. I'll go back to Downey where I'm ALWAYS greeted and never fucking followed. read more

The bathrooms are worse than a highway rest stop bathroom. There was shitty toilet paper on the floor and it smells like ass, I wanted to puke just from stepping in. read more

First time here and the line was huge. I only got two items and had to wait 15 minutes. I got two charging cables and they were alright with good selection of them. Only THREE cash registers open with over 15 people in line. I paid $14 for a few stuff and enjoyed it but was not worth the long wait and bad service at this store. Would not recommend.. read more

I've visited this location a couple of times and on both occasions I've seen clutter and messes on the racks, aisles, and floors. My first experience here was a couple of days before Christmas; I was looking for toys and pajamas. The toys section was a nightmare! It looked like the aftermath of an earthquake. The mess was disgusting. I was able to find a couple of items that I liked and headed towards the registers. I could tell the cashier was new because she was having trouble charging my two items so she called a woman, whom I assume was her supervisor, to help her. The girl asked her supervisor if she could charge me using a different method and her supervisor replied back to her saying no. The girl once again insisted and that was when the supervisor replied back in a rude manner. The cashier proceeded to roll her eyes at her supervisor right in front of me, the customer. This type of interaction was very unprofessional on both parts. The staff here in general isn't very customer friendly. You'll only be acknowledged if you go up to them and ask them questions personally. I've been to better and cleaner locations but this one is great when it comes to product variety. Options here are endless so I'll give them that. Parking isn't too bad. It's located inside Azalea Shopping Center which can get painfully crowded but parking is ample. read more

Ross Dress for Less - Love these! - Department Stores Near Me - South Gate, California

I was ar this location on Sun march 3, 2019. I had the worst customer service by a "Manager" named Bety. This customer service expert Bety rudely and with an attitude refused to switch the security tag to the left side shoe for me to be able to try it on, i had 4 pairs all w the tag attached to the right shoe holding The shoe laces extremely tight. Her smart solution was "you have 30 day to return them" with the line to pay with about 100 people in it read more

I love this ross unfortunately it's always packed and lined last up to 30 mins or more to pay. It's rare when you find good things you have to come early and on a special day. read more

Love this store but really, 3 registers open two days before Christmas? Line is wrapping around store and they're closing in 40 mins. Ridiculous! read more

Ross is very a good bargain retail store to find affordable clothes and appliances. It can be messy and disorganized, but all the clothes are low-cost. Sometimes you can get lucky and find brand name clothing. This Ross is like the other stores that it can be disorganized but you're shopping for bargains. You have to navigate through racks of clothing to find good selections. It's nice that there's fitting rooms available to try on the clothes. The best part is looking through the small gifts and snack section. You can really find good deals on snacks for friends or to take to work. The only issue is that lines can be long during peak hours. At the time I went there were only 4 cashiers but the line was still too long. read more

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This place is the worst, you have to allow 30 minutes for the line. They just opened and have only one slow person at the register. I've been here 3 times and experienced the same long wait just to purchase an item. I will not come back read more

El día de hoy me trataron pésimo , de verdad que falta de profesionalismo de esta gente , mi bebe se bonito poquito en el suelo y no me moví de ahí para que alguien me ayudara para pasarme papel y poder limpiar. El problema no fue ese si no que el trato que me dieron fue pésimo todavía que no me movie y espere unos minutos y luego pedí a un muchacho papel , quise tirarlo y les pregunté tienen bote de basura solo fue poquito , lo limpié en 2 segundos . Pero asta el de seguridad me trato mal e incluso me insulto , yo pienso que no merezco el trato que me dieron . Mi bebe iso algo normal ,y lo limpie no era como que me estoy robando algo como para que todos me trataran así , en ningún ross me avían tratado así , estoy tan molesta porque aveces uno ase las cosas para seguir el protocolo también . Pero investigaré más . Espero que el dueño haga algo para que no traten mal alas personas equivocadas read more

I've recently discovered the store Ross and I am a huge fan. Other stores like Marshal's are nice but tend to have items I don't need and are significantly more expensive and less organized. That is not the case here. The store is well-kept and the staff are friendly. I also don't get the feeling that loss prevention is following me around in person or on cameras while I'm visiting. My favorite section in the store is the shoe department. They have a lot of namebrand that I enjoy, and the prices are great. I purchased several pairs of Doc Martens here for very low prices. The only downside is since Christmas, they've had very small stock as they're trying to catch up. One sidenote, be cautious if you're purchasing men's cologne. The last one I purchased had no spray top on it, it was just an open bottle that you would dab on your wrists. Not a huge problem, and a great price, but still trouble if you're trying to give it as a gift. read more

Unorganized, it's like a scavenger hunt to look for the correct size. Hangers have the wrong clothing size, mixed sizes, all over the place. Gives me anxiety to search through the isles for my size. read more

hey, if you girls want your purse stolen, come here immediately!! or if you want rob this Ross, come here immediately!!! the cameras do not work. "Security" guy said they haven't been working for months. fake as rent a cop. again, they do not work and the management here does not give a FUCK either. the manager is a complete idiot. he doesn't care. nobody at this location gives a shit let me tell you. unprofessionals. I'm being serious people. I'm not joking. I'm dead ass serious. the loss prevention people they got here? a fucking joke. so if you guys want to steal a purse, come here today. or tomorrow. or it doesn't matter. management does not give a shit! read more

This ross is total chaos, in the 36 waist pants section their are about 25 pantscthstvare actually 36"wasit the other 100 pants in 36" section range from 28" to 48" . The 36" pants I purchased were in te 42" section. The shoe section is even worse. Shoes everywhere. Single shoes with no match. Such a waste of time going here. At checkout after waiting at the register for 15 minutes so they could make sure the price on their own tag was right ( thought i was in the movie idiocracy). The checkout guy gave me a ripped bag, and sent me on my was feeling very awkward as if I had just been in a gang bang. read more

The hours on apple maps says they close at 11pm. I came at 10:30 and they werent letting anymore people in because they were "closed". Then on yelp it says they close at 10pm. Y'all need to update your maps or something. And if they are actually supposed to close at 11 them y'all need to be in some kind of trouble for closing at 10:30. read more

The worst Ross store I've being in. The store is very unorganized always messy. Don't get me wrong prices are good but it's a hassle and overwhelming to be in there the clothing is as well all mixed, they don't have a lot to offer and if you are in there for one object FORGET IT! The paying lines are ridiculous, a huge line is made to the end of the store about 50 customers trying to pay on a weekend and only 2 cashiers and another one doing returns it's a big no no I was literally in line for an hour just to pay that time it was a item I really needed because usually I just leave whatever I have and walk out. read more

WORST ROSS EVER!!!!! They assumed my husband and I went to steal a shaving blade!!! That was $5.99 Manager on duty was following us around the store. Will never come back!!!! If I could give them no stars I would!!! read more

Jennifer and some guy with a grey shirt today didn't have his name tag were fairly rude like understand you guys are busy but don't be rude

Disorganized!!!! Unprofessional. There is more sMore security on the fourth an actual sales people there's only two registers open and there's like 40 people in line read more

Ross Dress for Less - Department Stores Near Me - South Gate, California

This store has quite some items that might want you to get, but sometimes the items you want are not in the size or colors of your choosing, plus another is if the workout clothes have zippers on both sides. The store looks nice and sometimes the store is a little out of organized as clothes are all over. They got quite a bit of other items for snacks eating and electronic stuff. The store is located in the plaza where lot's of other stores are near within the principle cross streets of firestone Blvd and Atlantic ave. It's good for window shopping here and there from time to time. Oh they also sell perfume. read more

Ross Dress for Less - Went for a little shopping. - Department Stores Near Me - South Gate, California