Traveling to Austin and needed retail therapy so to Ross I go. The shoe section was not the best so I went over to the area I needed to be at. But was distracted by the kids section and Xmas decorations I picked up a beautiful red 60x70 throw, dress for my baby, and decorated towels for my bath. Thanks Ross for being my sunshine on a gloomy day. read more

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This is hit or miss store - they used to carry a lot more stuff but few aisles are empty to little items since covid. A decent collection of handbags and kitchen items which is what I mostly look for here. Some handbags are noticeably flawed and therefore discounted but there's a rare one in great condition here and there. I have been able to grab a great collection of themed mugs like Harry Potter and Marvel Avengers. read more

The service here is terrible. Absolutely rude employees and they have no curtesy towards customers. A middle aged woman with blonde hair and black glasses working fitting rooms is rude and snarky. As someone who isn't a Ross employee, I don't know the rules and procedures for the dressing rooms and sighing, no verbal communication and glares doesn't help. read more

Best ross I've been to by far! The employees are always welcoming and nice and they keep the store clean, unlike other stores I've been to. Even when there is a line, they do their best to get everyone checked out as quickly as possible. Everything is always organized appropriately instead of scattered! There's always a large selection here too! read more

The stock team are always nice and work hard every morning to get the merchandise on the floor. They are helpful with finding items. The cashiers are friendly and efficient. read more

This place was not as big as other Ross's I've been to and as a result they didn't have as much stuff to buy. There were a handful of things to buy that I really liked, I thought there would be more of a selection when I walked in but maybe I that is just my personal preference coming into play. read more

I needed it today. Ross had _exactly_ what I wanted at more than 50% off retail, plus a whole lot more. Lather. Rinse. Repeat. Fanboy for life. read more

Currently waiting in line waiting for the very rude cashier to ask us to check out. Waited a whole minute giving her time to finish what she was doing to help us out but didn't even make eye contact with us. She just kept putting up hangers. Finally I asked her if we could check out and she said very rudely and loud, line 2 open. The whole transaction was cold and awkward. Thanks lady for making me never wanting to shop at Ross again. I've been to this location before and try to give it a fighting chance but this was unacceptable. read more

Seeing all these bad reviews about customer service sucking ass. Customer service will be pretty shitty if you're shopping in the evening. By that time the employees are tired and just want to go home. It's understandable but I agree that it still doesn't excuse them for their attitude. Personally, when I go to Ross I never get treated rudely. I'm also not there to chit chat. I just want to go shopping see what cool or uncool things there is to buy. If the employees talk to me or not I honestly don't care. As long as I buy something I wanted I'm peachy. Yes, the lines can be really long if you go in the mornings. Instead of complaining just be patient and wait for your turn. Get on your phone or talk to the person next to you. As you can tell, they are pretty understaffed so expect slow lines. If you ever worked at a place that was understaffed you would know how difficult it is to keep up with customers when there's many things that still need to be done at the same time. Please be considerate. Anyways... If you go here for awesome fancy clothes than you're in the wrong place. The clothes at Ross are not out of this world awesome but they are good enough for someone who is on a budget. That being said, they do have some very cute dresses. They have a good selection of shoes and purses/bags. Now if you're an artist and like to use acrylics or whatever then you can definitely find a lot of art supplies. Don't know how good they are though. They also have a nice section for your car needs and tools. read more

This store was in a shambles! Such a mess! In some aisles I couldn't walk though. Meager selections. Nice clerk. read more

Ross Dress for Less - Store - Department Stores Near Me - Sunset Valley, Texas

All was going well until I went to try on clothes and discovered they've closed the back dressing rooms. They have two dressing rooms in the front of the store. TWO. Put everything back and left. Will not return. read more

Ran down to Ross just before the holidays to buy blankets for out office blanket drive. I found three big ones for 6.99 each. Two of them were those stupid graduation gown looking things (The Snuggy?) that you see on infomercials. On TV, they are 19.99. At Ross, they are 7. Don't give into the celluloid! read more

Ross Dress for Less - Department Stores Near Me - Sunset Valley, Texas

Your'e so sad you should buy yourself a happy meal, your'e so skinny maybe you could supersize the deal.... You work at Ross and you should be the boss but the sales are not as high so you can barely get by. I get it, I sympathize with you. Ross should always be Ross Dress For Less, not Ross Mess and Stress! I am trying to write Ross and some of the employees a song/poem, here to tell them how much we appreciate thee. The workers always look sad. Probably because they do not get paid near enough to constantly pick up the hugest mess I have ever seen in my life at this and all Ross stores. Good GAW. When you have patience and a good eye, you can find amazing deals on kitchen accessories, accessories in general, clothing (der) but especially appliances. Everyone who has been to Ross for decades like I have knows all about stretching the bucks here, I just wish the stores didn't get killed and trashed by well, I won't say what they are. I only write this to tell the employees to cheer up and to tell the customers to pick up their messes already! And when you don't want that pair of shoes after all, how about returning it to, I don't know, the SHOE AISLE, perhaps? read more

I like Ross for retail therapy without going to the mall. If I need a cute dress to wear to a wedding I was just invited to, I come here. If I don't want to spend a lot, I come here. I've found several good finds for me, but the majority of the time, I leave the store empty-handed. Either there is nothing I like in my size, the materials are beyond cheap, or the clothing is torn or otherwise defected. Not to mention, there is an extreme disorganization about the place. They do get thumbs up on their pricing. I feel comfortable paying the price listed when I do find something that works for me. Some of their accessories are also nicely priced. So if you can tolerate the mess and potential failure at finding the bargain of your dreams the first time around, you may have success at Ross. read more

I love this place for cheap designer jeans. I have bought 3 pair of Seven jeans for below $20.00 each and another pair that is so funky I can't read the label I think it is Marlow Vintage Originals - anyway they were 16.99 have embroidery down one leg and they make my butt look way better than most jeans! Last Christmas I did most my shopping here for less than $100 - funky Hot pink shag rug, several beautiful vases that looked like they should sell for around 90 bucks not $9.99, candles and beautiful stained glass holders, kitchen utensils, a princess outfit for my niece.... If they sold food I would not shop anywhere else..... read more

Let me start off by saying I love Ross, I go there all the time and spend quite a bit of money. But this location has the worst customer service, specifically the manager! She is so rude every time I go, she makes me want to drive out of my way to go to a different location. I look forward to the day she no longer works there, because she definitely ruins the whole shopping experience with her rude attitude. I can't believe she's the manager. read more

The rudest employees I've ever dealt with in my life. One young lady stormed up to me yelling at me about something that happened in the parking lot, she got up in my face and cussed me out. Once an older employee noticed she came up to us to settle the situation, but ultimately she just ended up blaming me for the encounter. Since the young girl was actively trying to fight me she had to be physically dragged away by her co-worker. While I should have gone straight to a manager right then and there for some reason I decided not to and continued to shop. It was only a few minutes later that as I'm shopping down one of the aisles I encounter the young lady once more. Even though I didn't say anything to her and hardly even looked at her when I eventually had to pass her in the aisle she pushed my entire basket to the side and back towards me harshly. I took my basket straight to a manager and explained what just happened. Her response was to do absolutely nothing. The moral of the story here: if you don't want to get bullied while you shop find a different Ross. They're supposed to have discount clothes not discount customer service. To say I'm disappointed is an understatement. read more

Ross is my go to because i hate paying full price and i can always get good deals here. I get everything from dog toys to glass storage bowls. Customer service is sub par and cleanliness is average. Over all you know your going to Ross for the prices, and not frills. read more

I want to start by saying I LOVE Ross. My issue was with an employee. Her customer service was very poor, she did not greet my mother or myself, then my mother placed her items on the counter & not only did she have an over all unpleasant attitude she made a face & hand gesture for my mother to bring the items practically into her hands when they were not even 1 inch away from her. She was basically being lazy about reaching for the items. How you present yourself, eye contact, a friendly smile, towards a customer is very important & what upset me the most was that this woman whose name is "NATALIE" was a "Supervisor." Smh read more

It's no coincidence Ross rhymes with chaos. Well, it probably is, but it's also wildly appropriate. I will find something to buy about three-quarters of the time I come here. Best bets are housewares and shoes. Clothing is super hit-or-miss. Actually, it's all pretty iffy if you've got something specific in mind. I got a pretty luxe 7-piece bedding set here: comforter, cool bedskirt, two shams and three different-shaped throw pillows, for $60, originally something like $180. That's what this place is good for, the odd gem. I always end up frustrated if I come with any one idea in mind. But the good news about this location is that it's just three or four stores down from a T.J. Maxx, which has a pretty similar atmosphere and selection -- actually, I was at both today, and they had the same pair of Nine West heels that were marked down from MSRP of $80 or so: Ross had 'em for $29.99 and T.J. was $34.99. And they both had them in 7 1/2s only, when I needed a 7. I'll be back for sure. It's an old standard for T-shirts and funky shoes. read more

people were rude, place was trashed and looked ghetto. Long lines and only one cashier? Clearly you can see that don't care about your customer experience. Yeah the prices are great but being treated like crap while you shop voids any "savings" you get. read more

This store was a bit ghetto. The dressing rooms were disgusting and they did not even have any shopping carts available. I swear I was bumped into at least 5 times without an apology. They needed more cashiers also, the line was insane. Most of the clothes were mixed up and not in their correct place. The only reason they get two stars is because I did find a few cute things and they had a very good selection of shirt. Mission accomplished. read more

Worst service. Cashier Natalie didn't even acknowledge me, she carried on her conversation with the other cashier all she said it's this much didn't even look at me handed me my bag and that was it. At least acknowledge and greet your customers, that's what customer service is all about! read more

I have to say, I do love my some Ross but my god! Please hire more people to cash me out! There is no reason on a Weekend (when you know every weekends or holidays are usually extremely crowded) that you only have two cashiers in the line and the return person. The line is already spilling out of the aisles, why do you not provide better customer service?! I can always find those random items and gems. The prices are decent but how unorganized and unplanned the store is, is a huge turn off. I have to be in a deal searching mood to shop there. read more

So torn. As usual, my dive- in-quick scheme to pick up a running outfit was thwarted by this chain's chronic inability to deploy more than one cashier at a time. This was one of the worst experiences as the checkout person was having to take returns as well, so the line was alternating. Found my outfits in less than ten minutes. Took 30 minutes to get out..ugh. On the other hand, I walked out with two high quality running outfits for $50, and I can almost always count on being able to find sporting outfits for a great price at Ross. For this reason I return, but always bracing myself for a line, and less frequently than I would if they would staff adequately. read more

I am a huge fan of both Marshalls and Ross. I go to both every week but Ross gets a few more hits because its only a few minutes from where I live. THE best finds. I spend way too much money here but end up with amazing stuff. My daughter is a little diva and she always finds something she wants due to the price I can always say yes to her :-) hats, headbands, shoes, jackets, dresses. Everyone always asks me where I buy her stuff. The same headband I could find at Claires for about $18.99 I can find there for $3.99, My moms crystal glasses she spent a fortune on years ago I found 6 for $6.99, I buy my husband jeans here for $11.99 I find children's gap clothing for under $6.00 Jeans for $7.99, Candles are always awesome, beautiful designer picture frames $6.99 Walmart generics are $8.99 and the quality is amazing on frames at Ross. Obviously you have to choose when to shop wisely, NEVER go on a weekend but thats the same with everything in South Austin. The store is small but Great things come in small packages. Clothes for myself I prefer to go to Marshall's but anything else here is awesome. Only reason I did not give it 5 stars is, they have teeny tiny baskets ( I have two kiddos) and I usually end up making the older one walk (4) and always have to leave because I run out of room in the basket :-) (Good for my wallet ) but as soon as I get the kids down I try to sneak back and get the other things I wanted. The baskets have a huge GHETTO pole so you can't take the carts outside, So every time I buy I have too much stuff and they tell me just to pull the car to the front. Although most of the time the cashier or loss prevention will help bring Everything out, and I mean everything ( multiple trips sometime more than one person lol) And sometime the cashiers can be a little dense. There is usually confusion with the amount of stuff I set on the counter and lack of room in the bagging area. I usually help out by taking mall clothiers off hangers for them, and grouping things together. But sometimes theres still an issue. So you have to keep your eye on the register sometimes things will get double scanned. And every time an employee leaves they must show there belonging to someone in charge. I SHOULD NOT KNOW THIS. The loss prevention guy is at the front of the store. That should be done in the back away from customers. I always talk about my great finds and friends and family attempt to go but always tell me they thinks that looks ghetto. O well more for me. I know that they have to have that because people are so stupid and will steal and I know they need that because thats how they can sell items for so cheap. But it should be done in a more tactful manner and not give people such a ghetto vibe and make them ashamed to shop here. The baskets suck. There should be at least two different kinds maybe a bigger basket offered. These tiny baskets don't even have bottoms ( to prevent the oops I forgot to pay for it I get it) But it's really annoying. even when I go by myself without kids I still run out of room. read more

I shop at this Ross all of the time and on SEVERAL occasions the same cashier is so rude! I don't know her name because she doesn't wear a name tag, but she's the one who's hair is blue and sometimes red. When I was checking out tonight she was going on and on saying "omg why do we have to close at 11p. I'm ready to go home" I was the only one in line and she was just standing there messing with hangers. Finally the loss prevention lady told me to go to the counter and the cashier would be right with me. I stood at the counter for another few minutes before she started to ring my items. She proceeded to hug and puff and act miserable. She has ZERO customer service skills and obviously does not like working at Ross! read more

Good prices, but horrible customer service. The Manager " Naomi " was very rude. While I stood in a long line waiting to purchase my items. She did nothing while the cashier was trying to ring people up, instead she flirted the security guard, and then watched the the one cashier work. She finally decided to go to her register and work when more customers walked up behind me. When I tried to tell her what I thought about her poor customer service she cut me off, and said " well, I am the Manager tonight ! " She did not want to listen to my complaint. With so many people looking for work, it is hard to believe she still has a job ! I will probably never shop there again because of her bad attitude ! read more

I shop Ross because of the great deals! After all I am on a budget. Deals aside Ross is always disorganized. I wish they would hire more people to work the registers and to pick up after the rug rats. read more

Every now and then I like popping into this stores and occassionally you can find a few gems. These typees of stores always seem a little unorganized and chaotic, but if your welling to deal with that, you can certainly find some good clothes (and other things) at really reasonable prices! I went the weekend after Xmas, and lets just say that they basically had NOTHING on the shelves worth looking at... I've never seen that before, but it was a waste of a stop in, lol. read more

I enjoy inexpensive name brand clothing, but there are better & cleaner places to peruse!

I don't know how people shop in here. Right when you walk in it smells like moldy wet dog - so gross. Nothing is ever organized and things are constantly broken. I feel bad for the employees though because adults can't act like adults while shopping. read more

I love this place. It's like going to a really good garage sale any day of the week. I find tons of deals on housewares and garden supplies. The selection can be hit or miss, but the deals are incredible. The staff are also very friendly. The only downside is that they don't let you take out shopping carts which means you want to try and park close. But this is again testament to how great their prices are. read more

Got a great deal on some pillows. They even let me try them in the store (with the plastic still on of course). Well when I say they "let" me it's more that they didn't stop me from lying down in the aisle and putting my head on a pillow. read more

" WORSE EXPERIENCE EVER" only thing good there are their prices... Stopped shopping there because place is super messy and unorganized. Toys all over the floor and employees are just standing around talking and complaining about each other. then the manager is taking mess about one of her employees in front of all customers..wow!! very unprofessional.... asked for help with an item that didn't have a price tag and she tells me all her items have tags as if I removed it..seriously??? Took the item and walked away..i waited and waited and waited until I realized she was not coming back.. he just forgot about me or didn't want to help me. I asked a employee to help me look for her cause she had the blouse I was interested in and when employee got her for me she was very rude, like I was bothering her or something. Some of the employees there can be pretty rude and indifferent there but I didn't expect the same from the manager. Turns out her boyfriend was there so I was disturbing her... seemed like they were arguing cause he was raising his voice and cursing ot to mentioned that he stunk up the place ... he smelled like marijuana and his yes looked like he was all drugged up. I know we all have a bad day...but personal problems should be left at home and not taken out on customers by giving me an attitude.... I will never go back and prefer to take my business elsewhere.... I got my kids and left... I could not believe that a manager would act like that much less allow her boyfriend ,husband or whatever he was to be at her job smelling like he just finished smoking marijuana. Although , I'm not 100%sure I believe her name was Angie or Angelica.. anyways...would not recommend that place and will never go back EVER!!!!!! read more

best place for designer shoes and housewares at discount prices. this is definately a bargain hunter's paradise but be assured that you will have to hunt. if you are looking for clothes be prepared to spend some time sifting through racks and racks of mis-selved sizes/brands. it's all about the shoes and housewares. there is a much better selection of designer brands in these two categories than any other at ross and the discounts are crazy. steve madden and dollhouse seem to be a pattern for shoes and ralph lauren and polo sheets/towels are easy to find as well. great picture frames, vases, cook books, assorted mugs, and random decorative crap also in abundance. WATCH OUT FOR THE DRESSING ROOMS. three out of the last five times i have been here i have found that someone has URINATED in one of the rooms. why why why. i don't know. yet another reason to stick to shoes and housewears. read more