Barton Creek Nordstrom continues to set the standard for outstanding customer service! Huge thanks to Julie, the Store Manager, Mark, the Service Experience Manager, Noah in Men's, and Sally in Accessories. You all are absolutely stellar! I've been shopping at this store since the noughties, and experiences like this are exactly why I keep coming back. The team consistently provides exceptional service, and if a question or concern ever comes up, they handle it quickly, professionally, and with genuine care. Thank you for always going above and beyond and for making me love Nordstrom even more. Your professionalism, kindness, and dedication to customers are truly appreciated. Cheers to the entire team--I look forward to many more years of shopping with you all. You've certainly given me plenty of reasons to keep coming back and buying more! read more

Nordstrom Barton Creek Square - Men's dressing room - Department Stores Near Me - Austin, Texas

This was our first time visiting Nordstrom, and it made a great first impression. The store is spotless, well organized, and easy to navigate, which made browsing relaxed and enjoyable. We were able to quickly find the sections we wanted to see and try without feeling overwhelmed. The baby section was especially impressive. We really appreciated being able to see and test different stroller displays in person. Since strollers can be a big investment, it was helpful to explore options hands-on before committing. Even without making a purchase, we walked away with a much clearer idea of what we'd want for our babies. The store truly has something for everyone--men, women, kids, and babies--all laid out thoughtfully. Overall, a pleasant shopping experience. Keep up the great work and thanks for keeping the space so clean and inviting. Cheers read more

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I can't say enough nice things about this location. Whether in for alterations or to shop the experience is always top-notch. The department manager for Women's Contemporary (Christina D.) is always so helpful. She really takes the time to help find just what I am looking for with just the right fit. It doesn't matter if I am spending $50 or $500 at this location, I am treated with kindness, attentiveness, and that goes a long way in my book. read more

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My initial stop at Barton Creek Mall was Nordstroms. One of the gifts I purchased for husband online was too small. I ordered a larger size online but decided to return the original shirt in person. It is amazing how so lightning fast the return was executed. As I recall the interaction...What is your phone number? Are you Delores? Do you live at XXX address? Yes, yes, yes. Then he quickly printed out my return receipt. I did not have to present a valid identification card. I did not have to hand over the original form of payment. I did not have to provide a receipt of any kind. When technology works this well, you can do nothing except applaud how far we have come. Side Note: Sizing guidelines online are not always correct. I totally relied on the sizing chart online and it happened to be inaccurate. I must say the sizing charts are more right than wrong. When you have slim fit or European sizing charts, they may vary from the norm. read more

I have stopped by this location quite a bit throughout the years. In the first years I moved here, there was only one Nordstrom. I have since moved back, and there are more Nordstrom locations, but this is still my favorite. I stopped by yesterday to purchase a new foundation I have never tried. So I was going to try to match myself. But the sweetest soul with the sweetest voice appeared. Khalida asked if I would like her to color-match me. She suggested that we should do the whole thing, repeating that I don't have to purchase the add-ons. So she started from scratch, taking her time to find the perfect match and asking my opinion. She was color-matching so well that I told her we would go with all of her recommendations. She said I had more of a pinker tone in my skin. I always thought it was yellow, but she was right with the pink undertones and found the perfect foundation match. She was so great at what she does, I started asking her about eyeliners, translucent powder, toners, and more. I had so much fun and looked really pretty that I bought a few more things. It was the nicest experience, and I was very happy when she took down my contact information. So, if you are ever in this Nordstrom and looking to refresh your look, please ask for Khalida. read more

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I came to this Nordstrom for the first time to window shop for Christmas! Nordstrom is one of the best stores to go to when you have no idea what you want because they have the best of many things. They have top line perfume as well as beautiful classy clothes. This Nordstrom is at the Barton Creek. It has more than one level for shopping and for parking. Even on Black Friday rush, finding a parking space around Nordstrom's was a good idea because you always know where your car is. I also love the way this store smells. You have all the beautiful fragrances and fresh linen. The store was very clean and tidy. Nordstrom employees are always exceptional. Shopping at Nordstrom is always a good idea. I highly recommend you visit ! read more

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The staff her is excellent. For all of the work I have done with the staff at the Domain, never once I have been offered a glass of water. The staff here offers food, wine, and snacks to my clients and me because we spend hours working with them. They are nothing but kind and helpful! Jacob in the shoe department is fantastic! The shoe department is on the first floor and the women's department is on the second. He checks in, runs shoes up and down the escalators for me, and is extremely responsive. I've also worked with Christina and Wendy in the women's department and they've been so generous with their time and helping to grab alternate sizes when I need an extra hand. Though this Nordstrom overall feels darker and has less natural light, the staff more than makes up for that with their friendliness. read more

Nordstrom Barton Creek Square - A fitting room of clothing I pulled for a client in the personal stylist rooms - Department Stores Near Me - Austin, Texas

One of my favorite Nordstrom's in Central Texas! They always have the best selections of both men's and women's clothing. They also have a great skincare and makeup selection -- including my personal favorite La Prairie and Augustine Bader! Shout to out to some of my most favorite client associates -- Violet, Jackie, Tabitha, Neveah, and Lourdes. These women go above and beyond for their clients. I am always blessed when I get to see them and shop with them. Also, the alterations department is just PERFECT!! They have fixed many of my rag & bone jeans and they just turned out well! Come to this Nordstrom! You will not disappointed, especially with great service and the most fabulous skincare! read more

While navigating an unexpected movie-like wardrobe availability conundrum for an important work engagement on the Sunday before Thanksgiving weekend, I headed straight to the Nordstrom Barton Creek Square (Store #731) 30 minutes before closing and 90 minutes prior to my meeting. I had immediately recognized a friendly familiar face in Zoey D., a sales associate who recognized me as a prior customer, now filled with panic. As I was frantically describing my conundrum, she was attentive, calming and scoured through the store to find the size and look I requested referencing my Nordstrom profile. With her help, we were able to obtain a few items to get me through the night and perhaps prepare for the upcoming holiday. The evening was perfect and the stress disappeared, which was a potential catastrophe turned somewhat of a blissful evening. Based on the experience and outcome, I wanted to recognize the amazing customer service minutes before closing and Zoey's assistance and patience helping me put together my look and style which was unfortunately taken earlier in the week. THANK YOU SOOO MUCH Zoey!!!!! I look forward to replacing my suits and wardrobe as time moves on and things settle down read more

The DJ on Fridays is too loud. Went to the Mother's Day in the Bistro and the server didn't have full knowledge of the specials being offered. Poor customer service for the price. read more

No white glove service here... the bureaucracy and audacity. I came in to pick up an online order. Please note this is not the first time I've had an issue with them doing this. I've done a pre-order before with an associate who for an event. She made me go up and down the stairs to chase what I paid for. Marie didn't even remember my name the third time I approached her. I ended up with a wrong item. I let that go. However, today was the last straw. Other companies will have their online orders done within 2 hours, but usually within minutes. Nordstrom is against that apparently. I got bounced around from one associate to the next. Going to the other level of the store. Each party increasingly more rude than the last. I was given a long explanation on the process that felt defensive and hard to follow to be quite honest. I finally realized she wasn't going to help me in the middle of this saga. She just wanted to bore me to tears and have me leave. I redirected to a guy in customer service that simply told me, "There is no way." As if it was unreasonable? I tried to let him know online it says ready for pick up today. (Photo attached-Misleading is you ask me.) But he cut me off with his version of the long explanation as to why it was 'impossible'. I was so frustrated. I wanted to cancel the order because of this and past experiences. He claimed "Fair, but you have to wait till it comes in". All in a snarky smug voice that told me he does this a lot. He must enjoy messing with people. This has changed my opinion on Nordstrom's being the 1st rate in customer service. I felt judged, harassed, and taken advantage of! read more

Nordstrom Barton Creek Square - Department Stores Near Me - Austin, Texas

This location is not up to the standard I was expecting based on the domain location. Service was really spotty, and it was awkwardly difficult to get help in the kid's shoe section. What's the etiquette when the only employee is engrossed in their phone? We had a hard time finding the right sizes for my daughter, and the store felt more like a JC Penny than an upscale shop. Ultimately, this visit was pretty disappointing and we left empty-handed. read more

We came here earlier today so my fiancé could get a new pair of tennis shoes, and had a good experience. Our salesman was Alex, who was a very friendly and helpful guy. He brought out the shoes my fiancé wanted to try on very quickly. And also made good small talk about the football games that were on today. Overall, it was a good experience. We would come back again. read more

Wandered into Nordstrom looking to match my favorite limited edition MAC lipstick (they all may be soon enough), and met Kitty, their up-and-coming Beauty Director, who helped the best she could given a dwindling selection of product. If you're like me, wondering where all the MAC stores went, along with your favorite shadows, liners, and lipsticks, this can apparently be explained as part of the Estée Lauder assimilation, and while I do love me some Nordstrom, MAC is hardly recognizable. Nearest color matching my old faithful: Cream Cup (I put that on my lips. Texture is quite like... as imagined). Topped with some gloss, and I'm cozied up with Charlotte Tilbury for an upgraded 2-for-1. And that's the beauty in Nordstrom, because it's all right here, try before you buy, get it right the first time, even a nice friendly face to remember my name on the return trip. read more

Found a lot of good finds here. It's clean and organized. Easy parking and easy check out.

My daughter and I stopped in to shop for perfume. We bought at the Estee Lauder counter, Charlotte Tilbury and Mac. We also ate lunch in the cafe. We were treated like queens. The customer service was outstanding at every stop we made. It was such a great day with my daughter. I could believe how special the employees made us feel. We can't wait to go holiday shopping at this location. read more

I loved Nordstrom, I loved the quick and easy pickup process & the staff was extremely helpful and very welcoming and always present and ready to assist. It's very open and easy to navigate too. read more

This Nordstrom is located at Barton Creek Square. Being a frequent shopper of Nordstrom, my husband, our little girl dog (yes Nordstrom and Nordstrom Rack stores are dog friendly) and I decided to stop by here earlier today since it was pouring all day today (since the presidential libraries are current closed due to the federal government budget situation, I figured an indoor mall would be a good place to go). Today was the last day of the half yearly end sale (but often times there are plenty of sales items that will still be on sale well after the sale is over by the way) and figured I would just come and browse. This Nordstrom seems to be on the small side, with the small selection of shoes and purses, which are the most common items I typically buy at Nordstrom. The purses lacked a lot of the high end brands. The few brands in this category, with few choices for these brands, includes Alexander Wang and Stella McCartney. But of course you can find Kate Spade, Ted Baker and Rag & Bone here if you are looking for these contemporary brands. In the ladies shoes department, also a bit lackluster for me as well. But I did appreciate that an employee in the handbag department acknowledged and greeted me. There was also another employee in the fragrance department that also greeted me and acknowledged my little girl dog (she usually gets greeted more than I do when we go shopping, which does not bother me). Depending on what you are looking for and what brands you like to purchase, you may find your shopping experience to be great or not so much. I didn't but of course I know my taste in clothes isn't the same as others. But I did appreciate the friendliness and acknowledgement of the employees that I interacted with on this visit (I really dislike employees that are snooty and judge customers based on how they dress if they are going to serve them or not). read more

Bless its little heart. This is the one and ONLY Nordstrom (not NordstromS people) in all of Austin. Still offers the Nordstrom standard for some of the best customer service around, but laughably low on variety and stock. I guess I should consider myself lucky that there is at least one. Why developers didn't put a Nordstrom in The Domain close to Neiman Marcus and other high-end shops is beyond me. Surely there are enough people that have infiltrated and are now residing in the once small town of ATX to have more than one N. Hmm...I dunno. I guess being a Dallas girl and having the option of a handful of Nordstrom locales to choose from in a 10 mile radius has spoiled me. Luckily I go back to BigD frequently enough to get my favorite store for clothes, accessories, and cosmetics fix (second to Ross & TJMaxx when I have more time to "treasure hunt")...but during those instances when I just "must have" while in Austin, I simply order online (always free shipping and returns!). This store is great if you don't want to return via post because it gives a reason to stop by and peruse for some other goodies you (or at least I) can probably live without. ;) Happy shopping! [182 in 2015] read more

Nordstrom Barton Creek Square - Return: Gorgeous TOMS booties that sadly didn't fit just right. :'( - Department Stores Near Me - Austin, Texas

They have a personal shopper available if you are shopping alone. Super costly, but i was billing someone else so I enjoyed the assisted shopping experience read more

Huge thanks to men's department, sales person,Philip Lecaros. He helped my husband today with a suit and a few items that look awesome on him. Philip is not pushy. He listens well and acts quickly. He has an excellent ability to "read" people and super customer service skills. read more

I enjoy this location but starting to feel it needs a renovation compared to the new location at the Domain Northside. The customer service is still top notch and carry a nice selection of apparel. This days view was due to finding a white button down shirt for a photo op on my upcoming beach trip. A salesperson helped me but said they did not have what I needed since it is in the middle of winter. I decided to browse around and did find a few options but eventually left the store to explore other retailers in the mall. However for future apparel shopping Nordstrom is still my first choice over other stores. read more

5 Star experience with ZOEY RODRIGUEZ in Dior Cosmetics today. I came in on a whim hoping someone in Dior could squeeze me in without an appointment and I met Zoey. She listened to my concerns, not "sales-y"and she genuinely cared about my goals and only suggested products she felt would get me to where I wanted to be (that included non-Dior products). I teared up a few times just from an overwhelming feeling of gratitude that she wanted to help me. Her demeanor is beyond professional and her colleagues in other departments were so fantastic. I can tell they all enjoy working together. A huge thank you to Kim in Channel as well. There was a time and point where Kim worked hard on my foundation and concealer. I ended up buying Dior, Channel, Nars and Charlotte Tilbury. I must have been there for a few hours. She never complained about a break and after all was said and done she took careful time putting her colleagues employee ID's in for the products they helped her with so they could get their commissions. Talk about true gem! She now has a client for life!! read more

Nordstrom Barton Creek Square - Dior, Chanel, Nars & Charlotte Tilbury - Department Stores Near Me - Austin, Texas

In early August, my wife and I stumbled into Nordstrom with the intent to purchase a single pair of shoes and maybe a new shirt as I had just been promoted to a new role within my company. I'm a graphic tee and shorts guy. I don't own much and the only suit I own was 8 years old from my wedding. Picking out business clothes is not my idea of fun and to be honest, I was dreading the experience. That day was busy for your store. The shoe department, from what I could tell, had two employees working and successfully managing several people. My wife and I were picking up everything and while she has a good eye for style, I just couldn't see my existing wardrobe working with anything in her hands. At this time, Julias walked in... I explained the situation and waited for a look of disdain. That of course didn't happen. Julias looked me up and down and then thoughtfully started making suggestions. He didn't suggest things that just looked good though. They were well thought out suggestions with explanations as to why the shoe would work with both jeans and slacks (as I had mentioned this during our travels around the department). Before I knew it, I had two pairs of shoes: (1) business casual; (1) professional. After that, it felt like a whirlwind of choices around the store. I had some travel coming up right away, so he helped me with two 'off the shelf' shirts in white and blue that fit me very well. He then gave me a thorough presentation of some custom fit shirts which happened to be on sale. He spent almost 40min going through the fabrics with me and my wife. I ended up ordering 5 shirts including some with custom buttons. I picked out two pairs of pants and then fitted me with an amazing jacket that, like my shoes, could work with slacks or jeans. Lastly, he took the time out of his day to sit with me and make sure the tailor got everything just right. The entire process took roughly 3 hours but to be honest, I was never bored. I honestly had a great time! Nordstrom, this man was kind, thoughtful, hilarious, empathetic, reasonable and just an overall amazing employee. I have never had so much fun shopping. I hate shopping. I especially hate shoe shopping. However, I would and will 100% continue driving 35min to your location in order to specifically work with Julias. He's bound for great things and I hope it's recognized and not wasted. read more

I took my daughter dress shopping today. Was sort of dreading this as we completely struck out the last time we tried to find something. Pre-teen shopping for a dance had been rather tricky, finding that perfect balance between both kid and parent approved. Must have been our lucky day because the most wonderful salesperson helped us out today! Barb was absolutely amazing! She not only found the perfect dress, but also helped us with shoes and alterations. We will definitely ask for Barb at Nordstrom with our future shopping adventures. read more

Writing this on behalf of my mom's friend. Very disappointed with guest service at the fragrance department. Went to Barton Creek to do impromptu shopping. My friend and I, along with my 2 kids, were looking at Chanel fragrances. As we looked at the fragrances, we were hoping 1 of the 3 associates standing nearby would acknowledge and come offer us help. We waited for a while but not one of them ever came. One of the associates helped out a guest who was dressed very nicely. There were 2 other workers, a guy and a girl, who were just standing and talking to each other. They ignored us the entire time we were there. Idk if it's because of the way we were dressed or because we were Asians and part black, but we felt like we were being discriminated. We also just came from the Michael Kors store where we had the same experience. They ignored us too. My friend had to go talk to them so I could buy the bag. I really liked the Coco Mademoiselle EDP intense. I really wanted to buy it but we'll just go somewhere else to shop. read more

Had serious shopping to do at Nordstrom's and just had to check out the Cafe Bistro upstairs at the Barton Creek mall. It sort of has a strange way to order your food here but I will explain. You have to go before a cashier to order then you find your own seat not be seated by a hostess. Hummmm....I know there some kind of way you can sit at the bar but sometimes a waitress will come by and take your order but you have to wonder if she is coming your way. So you see its different, I started to see what the menu was about so I sat at the bar and saw a waitress walked toward me so I ordered a glass of wine for starters Then I decided on the fried cauliflower and an order of Penne pasta with alfredo sauce added stick of Fresh thyme totally delicious. Served with bread and butter I loved it. It wasnt that busy being a Saturday night but enjoyed myself nevertheless. I would definitely be back sooner than later. So you might be happy to enjoy dining a small menu but great selection of wine. Happy yelping and enjoy!! read more

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I've eaten at the Cafe Bistro, shopped here for shoes with the only woman ever who hated to shop for shoes, but never really shopped for myself. That is, until the past year. I'm a simple person, really. But, when I find something I like, I will go to the ends of the earth to find it. In this case, it was a Boucheron men's fragrance. Now, mind you, I know I don't dress like the kind of person who would spritz anything more expensive than something from the last minute Christmas gift section at HEB. Apparently, though, my nose's opening bid for colognes starts around $100. Dillard's had been my go to for this item, but they seemed to be constantly out of my favorite. So I threw caution to the wind, and called Nordstrom. They were out, too, but they immediately offered to order and ship to my door for free. Same price. Can't beat that. And it went off without a hitch. Then, one day, in the middle of Texas Monthly, I made a new eau de friend. Or so I thought. Viktor & Rolf were sly devils. And, wouldn't you know, it was a fragrance exclusive to Nordstrom. So I bit. Tragically, instead of the light, innocent scratch-n-sniff fragrance that had notes of cinnamon and tobacco, the Spicebomb about blew my head off. Both times that I wore it. Of course, I think I'm totally screwed. Kiss that Franklin goodbye. I put it all back in the nice little baby Nordstrom shopping bag and let it sit on my dresser for a couple of months. Then I remembered Nordstrom's famed return policy. Certainly they wouldn't allow returns on opened, used fragrances. Or would they? I checked their website. Indeed they would. I went back last night. Yep, dressed to the threes in a Kirkland polo, Wrangler jeans, and Crocs. The gentleman in a suit who helped me treated me as if I was wearing a tux and was their most valued customer when I said "I hate to trouble you with a return, but..." A moment of truth when he looked at the receipt. Was I about to find that there was a 30-day time limit to fragrance returns? Nope. He simply confirmed that I wanted the refund applied to the original credit card, and proceeded with the return. He thanked me for my business as if I'd just bought out the store. I was in and out in under two minutes. Totally painless. In conclusion, if I ever do marry, it will be to Nordstrom. read more

I just want to reiterate my love for this place. No where have I been where they treat you as well as at Nordstroms. I had a very expensive pair of boots that I bought last year. I had only worn them a few times because I bought them at the end of the season. Well, I pulled them out last week to wear them and discovered that the shell of the toe had split. It was rubbing and rubbing on my toe to the point where I knew I wasn't going to be able to wear them anymore. I was pretty upset because they were pricey, and I couldn't figure out how to fix them to be able to wear them. I called and told the woman in the shoe department my dilemma. She didn't even hesitate. She told me to bring them in and if they didn't still have that style they would figure out a way to get them returned or fixed. Sure enough...I brought them in and the man said they no longer carry that style. It wasn't like the woman at TJMaxx when my shirt I'd just bought a month before ripped along the seam the second time I wore it and she told me "tough luck". Nope, the man helping me asked how I'd paid for them. I gave him my Nordstrom card (trouble!) and he went to searching. It took a while because...well...it took a while...so I asked if I could run somewhere else in the mall and give him a bit to look. When I came back he had refunded THE AMOUNT I PAID almost a year ago to my card. Who does that?! Nordstrom, that's who. I seriously will never make an important, expensive purchase anywhere else. read more

Favorite department store of all time. I love shopping at the OG Nordy of Austin. Every employee is so nice and I love during the holidays you can have your gift wrapped before you even leave the store! read more

Hands down the best selection of shoes. Carefully curated seasonal on trend items. I don't believe you can ever go wrong with a selection from the Nordstrom shoe department. I recommend! read more

Nordstrom Barton Creek Square - Shoe department - Department Stores Near Me - Austin, Texas

5/5 stars!! I am always at Nordstrom and most of the time i am headed to the beauty section. Janet and Mary Ann are complete and utter angels! Ask for their help anytime you need anything! Those girls know what they are talking about, as well as genuinely care about you and seem to take interest in your likes and dislikes! The store is also nicely laid out and i love how spacious the fitting room area is. The staff at Nordstrom of course has amazing customer service, but Nordstrom Barton Creek by far is my favorite one to go to! read more

Nordstrom Barton Creek Square - Department Stores Near Me - Austin, Texas

It's my first visit to this store, but I have to write a review. At 35,000 feet in the air I realized I needed a few items for the conference I'm attending. I don't live in Austin and the Nordstrom near me has stopped carrying my size (plus sizes are available online to add misery to already difficult body image issues). I emailed the store manager Vanessa to ask if they carry plus sizes here. They do! She responded to my email within minutes - I was so surprised - and she offered to pull some items for me and then connected me with Susan - who is AMAZING. I came in for a pair of pants and a white t-shirt plus a conference appropriate blouse and I left with quite a bit more! She even pulled choices from the sale racks! This experience was incredibly positive in part because it was so unexpected. Once again I'm impressed with the fabulous Nordstrom customer service! read more

I just wanna give a shout out to Margarita she help me choose the most amazing perfume she knew exactly what I wanted on the first try. She gave me the best customer service i have ever received and I'm not exaggerating!! She also got me out of my comfort zone. I always get the basics Chanel or Juicy Couture etc, and she showed me Byredo ! I instantly fell in loved. The fragrance is amazing rose of no man's land is a must 10/10 . Thank you!! read more

Nordstrom Barton Creek Square - Department Stores Near Me - Austin, Texas

I guess I am one person who absoultely, without a doubt, dislikes shopping. Most of the clothes that I wear are either Chelsea FC related or I have had them for the past 7 yrs. Unfortunately, the ol girth seems to be on a mission these past years and I can no longer squeeze into my 32" pants and a suit coat looks something like what the Penquin would wear in the batman movies. I had to get out and do something about this. Pronto. I am no stranger to Nordstrom since I believe my wifey, Suzie, has one of those rare platinum/black Nordstrom credit cards and she can go all ninja with that thing. Many a time I have sat in the "Sin Bin" with the other guys while she was shopping in the gurls section. The guys would sit around look at each other and just sigh, wondering what type of record their significant other was going to break that particular day. One Christmas, Suz just handed me the Nordstrom catalogue with yellow stickies in it pointing out what she wanted me to buy her, I mean what Santa shoud think about buying her. I went in, handed the catalogue to a sales gurl and handed her my Amex. I told her I would be in the "Sin Bin" when she had gathered all the loot to come find me and I'll check out with her. But, somehow, this place started to grow on me.. and when it was time for me to get my grown up clothes, Suzie dragged me out. I had bought suits and stuff from JoS A Banks and Men's Wearhouse in the past.. hey even Burlington Coat factory had crossed my path, so that's where I wanted to go. Little did I know she had a plan and it included good ol Nordy's... Apparently she get's frequent flyer miles for clothes now.. I started looking through the racks, I wanted a sport coat and a couple of shirts. A sales clerk by the name of Benjamin came over and started to assist me. I immediately told him I wasn't looking to buy car, just a sports coat. He showed me a few and went on about what did I usually wear, colors, fabric etc.. apparently polyester is not a fabric.. who knew? He did a really good job. Although the TWO sports coats and a shirt I bought were a little bit more than I would usually pay, you can bet your bottom dollar they will outlast my other suits which rarely lasted a year or so. One cool item.. as my girth ebbs and flows with the weather, they will always provide me with tailoring at not cost. That even included the shirt I bought which needed tailoring since I seem to have one arm longer than the other.. come see me at the next carnival when it rolls into town, I'll be next to the two headed turtle exhibit. read more

Really nice and clean store. There's always parking in the front. The men section is always well stocked. There aren't a lot of sales usually. Overall nice. read more

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I am a big fan of Nordstroms - and even if you're on a budget you can still find good deals at Nordstroms if you know when to shop. They have a great selection, great quality of clothes, and the customer service has always been impeccable and professional. I believe they do work on some sort of commission, but everyone's been great so far - not too pushy or over the top. I've bought shoes, pants, and a lot of nice work shirts from them that are great quality and long lasting. They'll even press your shirts and pants for you per your request for free, and put them on a nice wooden hanger for you to take home. if you like a specific sales person then you can also sign up on their personal shopper list where they will email / call / write to you to inform you of big event sales. After my purchase I got a thank you card from the salesperson which I thought was a very nice added touch. Take advantage of their sales - at times you can find really nice oxford shirts for 50% off, and the same w/ shoes and other garments. read more

Frank in shoes was great! He was very patient and really listened to what my wife was looking for. We needed to buy her a pair of professional level shoes that were comfortable, durable, and could be taken off easily for airport security. He was able to find two pairs that she really liked. One, a pair of grey boots, wasn't even on display - he sought them out from the back based on the needs she expressed and other pairs she was lukewarm on. Those were the winners along with another pair they were out of, which he will be ordering for us. He was friendly and didn't mind pulling out more than a few pairs to try on. He was also able to explain the points system for Nordstrom card users and offer suggestions on future purchasing strategies to redeem the highest return. We highly suggest looking for Frank if you need a new pair of high quality work shoes. read more

Nordstrom Barton Creek Square - Department Stores Near Me - Austin, Texas

The manager overseeing alterations needs to be reviewed by a more senior-level associate to determine if this is the type of service expected of this location. I honestly don't believe the alterations associate even understood that I was dissatisfied. So all-around bad alterations experience. It's best to simply use your private tailor. read more

We all know Nordstrom is great. It's really this location that is struggling. I called the Nordstrom in North Austin to ask about a new handbag that has just come out. The person I spoke with was friendly and knowledgeable, and able to tell me that they don't have any at their location, but the system shows there is one at Barton Creek. Fantastic interaction. No complaints with the Domain store at all. Before I make the drive to Barton Creek, I called to make sure it was truly there. I spoke with an operator and was transferred to handbags. No answer, funneled back to the operator. Transferred again. No answer, funneled back to the operator. This time transferred to accessories since it's nearby. No answer, funneled back to the operator. By my third time back with the operators, the operator got snippy with me. I guess he thought it was my fault no one was answering? He transferred me next to someone who said they were a manager for handbag. She was so unfamiliar with the products she is paid to sell, she didn't even recognize the (very well known) brand I was asking about, let alone the new line. I tried to help her find it by telling her what it was made of, but based on what she was picking up, thinking she had found the bag in question, it turns out the manager of handbags is just as unfamiliar with materials like nylon vs canvas vs leather as she is with well ...handbags. All in all, not the standard Nordstrom experience. Hopefully there is some additional training and support coming for this location because yikes. read more