Nov 2021 Great team to work with! Creative ideas, timely service and quality work. Nov 2023 Our gate is still operating smoothly 2 years later and looks as beautiful as it did when installed. read more

Ross Metal Works - That's a unique drawing Barry's team and I worked on. - Metal Fabricators Near Me - Houston, Texas

When I bought my house 15 years ago, my best friend recommended Barry. She uses him a lot for her own home and recommended him to me and others for iron gates, stairwells, scroll work, etc. He was a smaller shop then and could provide personalized service. I hired him to do my staircase railings and he did a great job. He worked with my contractor and custom made the railings and handrails. Fast forward ten years and I am building an outdoor paradise and I hired Barry to build a custom iron gate and custom scroll work for the kitchen area. This time, it was harder to get the sales person out. I had to call several times to schedule but once Carlos came out it was a good experience. I could tell they had grown and were substantially much busier. When the gate was installed the antique style (like Faux) paint job was beautiful. At that time, they needed to better install and stabilize the gate with the frame so they came out and fixed it. In the process the paint job got scratched and the frame paint didn't match the gate. When I spoke to Austin, Barry's son, they sent out the sales person, Carlos, to touch up the paint. He used a rag and some paint from the shop. He did the best that a sales person could do but it didn't match and it was blotchy. I took pictures and Barry came out to look at it personally and realized that it wasn't the quality fix he had anticipated. He wanted to have his shop painter out and we would figure out how we would both pay for it. Harvey hits and I lose my house. I call Austin about a month later and said let's finish this after we move back in. Fast forward a year and we move back into the house. I call Austin and I'm told that they are too busy and they won't be able to do the paint job. I contacted Barry and he refused to contact me back. He tells my contractor that is he done with this project and this not a priority. I'm disappointed with the lack of service and the non responsive attitude. There is no desire to make it right. No desire to offer other options other than find someone else. The product is great but the follow up is poor, the customer service is poor and the attitude is poor. For a family run business I'm surprised that this approach is an acceptable way of doing business. By the way, I redid my house using another Metal Frabricator and spent 30,000 with a competitor because I was afraid of the customer experience I would have with Barry. If they could't fix a gate paint job, how would they be with a much larger project? I hope this helps. read more

Ross Metal Works - Quality of the touch up on the paint. - Metal Fabricators Near Me - Houston, Texas

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Ross Metals Works recently installed burglar bars in my home. The burglars bars were custom built to my taste. I am impressed with the quality of work put into fabricating the burglar bars. I feel they went above and beyond to ensure that i was completely satisfied. I will definitely recommend them to all my family and friends. Sandra North Houston read more

I ordered customized bed frame and mirror frame from them. With what I have paid, I think I have gotten more than I had expected. The owner, Barry helped me with all the design. The office lady, Olivier helped me scheduling the delivery and installation date. I was so surprised, when I saw my bed and mirror. They were much prettier than I could imagine! I am so happy my nephew recommended them to me! read more

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Very rude staff ... All they wanted to do was argue and fuss with me when I wanted to add additional work to my order ... You pay in full and they then they can treat the customer like TRASH ... sorry I ever decided to do business with these folks ... Do not WASTE your time ... read more