I could post a book of negativity about this place. The outside is beautiful. But inside those…read moredoors was a hell hole of lies. Nightmare for my mother. I don't know how the administrative people sleep at night. My mom was there for 2 plus years. She was so traumatized.

Our mother was a resident at Brookdale at Monroe for 17 months. We had high hopes that this move…read morefrom independent living would continue to foster our mother's sense of dignity and self-worth. Unfortunately, our experience didn't match our expectations. The facility was clean, pleasant, and the activities and food were without complaint. Our biggest and most consistent issue was how our mother was treated by the staff and the lack of appropriate action taken by administration to address these concerns. Our issue was solely with the administration and how they handled the complaints we made on behalf of our mother and her treatment by the aides. A slight stroke left out mother with limited mobility which necessitated a move to assisted living. Being confined to a wheelchair meant that our mother was completely reliant on the aides to for every physical move; ie in and out of her recliner, wheelchair, toilet, commode etc. The only thing our mother could do was brush her teeth and feed herself. Dressing, toileting and even just reaching for her water, tv remote, and blankets was impossible. Therefore her reliance on the aides was all encompassing. While some of the aides treated out mother with patience and respect, there was a consistent lack of understanding, a sense that out mother should be doing more to assist the aides and a conveyed feeling that our mother was a burden and inconvenience. Over the course of 17 months, we reported specific instances of inappropriate, rude and hurtful comments, such as; " you are too heavy for us to move", "you don't help us at all", "stop drinking so we don't have to toilet you so much", "my back hurts from lifting you") however, the response from the administration was always in favor of the aides. We were always told that the aides reported a different version of the incident with our mother being described as uncooperative and needy. We found this to be unconscionable, indefensible and without regard to our mother's feelings or well-being. We never felt as though our mother was cared for or respected in the way we were told she would be during our tour and inspection of Brookdale. The last 2 -3 weeks of our mother's stay at Brookdale caused great concern by family members. She was attended to last for meals resulting in her eating a cold breakfast alone in the dining room; oftentimes being the only resident at her table for lunches and dinners. Our mother was a dynamic, vibrant and accomplished independent woman who experienced many unfortunate physical illnesses which slowly limited her mobility. She remained sharp and had limited cognitive impairment which made her treatment at Brookdale all the more demeaning and unacceptable. She always stated that she felt she was treated as less than a human being which made her situation all the more difficult and sad for her and our family. We have since moved her to another facility where she receives respectful and decent treatment as she should. In our first week, an incident arose in which an aide made an inappropriate comment. When we reported it to the administration, it was handled in a quick and professional manner with the aide apologizing to our mother and family members. This is all we ask and expect; for our mother to be treated with respect, dignity and kindness. Unfortunately we rarely experienced that at Brookdale.

Very clean, modern, well maintained apartment building. High speed internet, garage parking, nice…read moreworkout room, rooftop lounge, great security. and only 42 units.

From the owner: Clearwater Village, LLC the Community of Your Dreams Our senior community truly is something…read morespecial with its bountiful amenities, well-kept grounds, and affordable models. We are a logical choice for homeowners 55 plus who are looking to enjoy a better quality of life. The sense of community among our homeowners creates a great atmosphere that sets us apart. Our homeowners are neighbors in every sense of the word. Helpful, friendly, and engaging are a few things that come to mind. In addition, our development boasts great facilities to enable socializing and interacting. From the recreation center and our Olympic-sized pool to the community clubhouse, our village is the perfect place to make new friends and really get to know your neighbors. Call today for more information.

Why are the people at the front window always so abrasive? They treat visitors terribly. When you…read morepick people to greet guests, why wouldn't you pick people who are decent at customer service? It's unbelievable to me. And so many rules! This isn't some elite club. It's where my parents live and you all should be nicer and more accommodating !

My father lives in this community. He originally moved there with my mom more than10 years ago (mom…read moreis no longer with us). The community is such a nice and well maintained place. My has plenty of things to do and is never feeling lonely and at the same time he is keeping up with his independence. The clubhouse is nice and they have a lot of very good shows. I have had the pleasure of going with him to see a few of them and greatly enjoyed them. They have a nice exercise room, common area and a beautiful pool which is kept up well with attentive life guards that actually act like they care. I cannot say enough nice things about the community and its activities. If you are older and want to be independent and keep active with new friends, this is a great place to live. when I am over 55 maybe I will move here!

Friends that live in Senior Citizens Communities aren't dead yet! Some go out for a drink at my…read morelocal hangout next door! They keep up even at 100 years old. I should be that lucky!! Don't stereotype humans because of their age. Get to know some. You may be surprised what you learn and how much fun you can have!! This community is costly but offers all the services on premises that someone needs to live a full and happy life. It's right in my neighborhood. :-) Adopt a Senior!

So grateful that my mom is at this lovely, lively place. The apartment is light-filled and…read morecomfortable, the staff is great and caring, and the food is better than other reviewers have said. I appreciate Carnegie East and the activities--from Classical music appreciation to Shakespeare to Friday Happy Hour--keep my mom engaged and happy.

The staff at Heritage at Clara Barton is going above and beyond to keep our mother and all of the…read moreresidents safe during this Covid19 crisis. They were ahead of the curve locking down the facility from visitors on March 10. The staff holds daily Zoom calls with families to keep us informed and they make every effort to help our loved ones keep in touch with us through different technology platforms. I would have highly recommended this facility prior to the Covid19 outbreak but even more so now.

Great place for seniors to remain active, engaged and stimulated, while caregivers get time for…read morethemselves.

From the owner: Parker at Monroe Adult Day Center provides varied and vibrant activities that encourage and…read moremotivate seniors to stay connected to their peers and bring meaning and enjoyment to their days. We also offer behavioral health services, individualized medication administration from a registered nurse, support services provided by a social worker, and personal and therapeutic care for adults with cognitive and/or physical needs. Parker at Monroe Adult Day Center features a large group space, small-group activity spaces, a theater, soothing quiet areas, a media center and a beauty salon. It is staffed with an administrator, an RN, social worker, activities coordinators and CNAs. The program provides nutritious meals, snacks & enjoyable activities.

Heard great things about this place. While I have had no personal contact, it is highly recommended…read moreand highly regarded for excellent service, facilities and activities. If I did have a need I would definitely be in contact.

Incredible place-- my mother is happier here than she has been in years. Wonderful, caring staff…read morewho are authentically dedicated to the residents' wellbeing and dignity. Residents are treated like whole people. Impeccably clean, warm, inviting. This place is all about health and heart. A real gem.