Unbelievable!!! I came in for a simple gel manicure today. I have 4 out 10 gel left on my fingers…read more So the tech just need to take off 4 gel nails off and do a new set of gel manicure. She looked at me and told me to peel the rest off myself. She meant that I already peeled 6 off, why didn't I peel all of them? Then she sat there and waited for me to do it myself. I said if I could, why would I come here for. Then she started using her bare hand and tried to peel the old gel off my fingers. OMG!!! I have never been to a nail salon that do this kind of service. She definitely should be fired. I walked out immediately. Responding to the manager's response below, the nail technician did not file my nails at all. She suggested that I peel the gel on my nails or she would peel it by her hands. This was not a professional procedure for a gel manicure. I could not believe that you blamed customer for the unprofessional service that was provided by your employee. The picture showed how my nails when I walked in and exactly how when I walked out. Your technician did not do anything except offering to peel off the gel by her hands. I wish you, as a manager/owner, had handled this situation in a better way but you failed badly. ***Responding to the manager's 2nd response: I have gotten my gel manicure here numerous times. They wrapped my nails in foil with acetone numerous times. This was the first tim here and in my life time that I was asked to peel off my old gel by myself at a salon by a nail technician. And also, this was the first time that I experienced a technician would use her hand to peel off the old gel to start a gel manicure. First response, the manager claimed that it was unintentional the drill went into my nail bed. Then in the 2nd response, she changed the story that I refused to soak my nails because I didn't want them to take off the top layer of the gel (which was not true). Something was not straight here. Again, I had been to this salon for gel manicure over two years now. I am sure 100% know how a gel manicure was done. This time was just an odd and unexceptable one. And the manager escalated the situation and blamed it all to client. Unbelievable of a business practice and ethics!

My friends recommended them for dip nails. Tracy did a great job. She was very good. I'm usually…read morefunny about trying a new nail shop but Zen wa up to par. The only reason I have them 4 stars was it was hard to get someone to return my call. Shop is clean and staff is nice.

Place has great potential! Loved that they have Sunday early evening hours. I needed dip powder…read morepolish change last minute. They were open and conveniently located. I was able to walk in which was nice. It's a beautiful place and great location. Super cute decor. They have a private party pedicure area that could be cute to rent. My technician was very nice. Her work could have had better attention to details but overall it was a good experience. I'd go back as a back up to my normal location.

I've been coming to this salon for a year and always got my nails done with Emily. I had about 2-3…read moremonths where I was out of town and didn't book any appointments. Last week I made my appointment with her and when I arrive she's with another client. I was on time and she wasn't. That wasn't the messed up part. The part that really showed me how lacking their customer service is that she never came out to tell me she was running late. I finally get fed up with waiting and ask for anyone to service my pedicure and see if she'll clear up by the time it's my manicure time. She doesn't. Instead she gets another customer and completely ignores me. The guy they had do my nails must have been new because my hands and feet looked chunky, even after voicing my concerns about the nail. Safe to say I'll never return.

Mimi is amazing! The care and attention to detail she takes is amazing. I have never been…read moredisappointed after a nail appointment with her. I highly recommend her for all things nails- acrylic, builder gel, whatever you need! And her designs are fantastic!

Nope. I called ahead to see if they had time today. When I got there, but it runs things kind of…read moredemanded whether I had called. I told him I had and he kind of side eyed me like I was lying about calling. It was very strange. He grudgingly told me to sign in. So I left. If I can't even get in the front door without some kind of rude response, I can't imagine the rest of the experience would've been good.

I needed to get a pedicure and my normal nail salon was completely booked, so I called around to a…read morecouple different places and this place was available right away. I walked in and they were able to get me sat right away for a pedicure. The technician I had was Lucy and she waamazing. I did one of the more deluxe pedicure with the hot stones and I got about 3 different massages. Lucy was so great with the massage and with cutting my nails just right and shaping them and my feet felt so soft and smooth afterwards it was great ! I'll remember this place for next time for sure when I need a pedicure !

They only good for doing toes but when it comes to gel X and doing nails horrible and maybe I'm…read morespeaking for just Evelyn she cut up my nail beds. Nails burning and bleeding horribly the design was no where close to what I wanted shit was fucking horrible then she had the nerve to talk shit when she don't know wtf she doing. Nails smaller than my actual nail bed shit was ridiculous

I wanted to try somewhere new and was not impressed. Clean…read moreenvironment and good service

Jennifer does a really good job with gel nails. I also love the massage I get with my pedicure.read more

Had a great experience I love this place and great prices no wait and everyone was extremely nice…read moreand welcoming

My nail tech was really good. I just got a simple pedicure but he took his time and was meticulous…read morewith removing any roughness and giving me an even coverage. Here's a picture of my foot.

I've been a loyal customer of this nail salon for quite some time, so I was honestly surprised when…read moreI saw the "Under New Management" sign. That said, I'm really glad I decided to give them a chance instead of walking away. The experience was wonderful, the staff was very attentive, the atmosphere was pleasant and welcoming, and my service was done with care and professionalism. It's clear the new management is putting effort into creating a positive experience for their customers. Like they say, just give them a chance. I'm happy I did, and I'll definitely continue coming back!

Kat is my girl!! She gets it right every time! I can show her an idea or we'll talk about it and…read moreshe'll nail it. She is very personable and it's always a great time. Only person I trust waxing my eyebrows too. The shop is very cute, clean, and the staff is very friendly.