Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

Shout out to Andrew for getting me a low quote on my business insurance. Was easily and simple…read moreprocess, which is often hard to find these days! Highly recommend!

Sandra Rodriguez is the best Sales and Customer Service Rep you can ask for. Always going that…read moreextra mile to help!!! Recommend her a million times

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Jing Zhang customer service is top notch. We have been with Kcal for years and she is a new rep to…read moreme. Wow, very friendly, quick efficient and best prices. Our health insurance was ready to renew. I was shopping around for quotes since it's so expensive. I got a few quotes that are actually lower than hers but BECAUSE she is so on top of everything and fast in response, I decided to still go with Kcal. Jing Zhang does not disappoint. I want her to work for my company! lol. I highly recommend kcal. Although they have fast turn overs on staff sometimes, they still have their act together and they respond promptly and know what they are talking about and always think in terms of customer's benefit, unlike other insurance companies who just want to cover their on xxx. Jing is great. I hope she gets a raise for a fabulous job she is doing. I cannot say enough good things about her. Thank you for all your help from your loyal customer!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

I had a great experience working with Daniel Vasquez at La Puente Freeway Insurance. He made both…read moremy dad and me feel comfortable throughout the entire process of starting a new policy. He took the time to answer all of our questions and worked hard to find us the best full coverage at the most affordable price. I shopped around, called several companies, and even got quotes online, but nothing came close to what he was able to offer. He truly went the extra mile to find us the best value without sacrificing coverage. Thank you, Daniel, for your professionalism, patience, and outstanding customer service. I highly recommend reaching out to him if you're looking for an honest agent who genuinely wants to help.

Just want to say thank you to Daniel. He did an amazing job with my car insurance. He was able to…read moreget me a great price with same day coverage. It only took at 15-20 mins. Thank you Daniel

Location is temporary closed for renovations…read more A sign posted on the door directs customers to a location in La Puente, Ca

In my first call, I was transferred to JuanCarlos Puelma (JC). JC was very attentive and went over…read morethe policy in detail. He covered every section and explained everything that I didn't understand. After the policy was created he sent documents on my phone to sign and just like that it was a done deal. A few days went by and if I had any questions that needed to be answered, I would text him and he replied same day without any delay. He's that personable, that he provided me with his cell phone number. That's what I call great client services! Thank you JC for guiding me and assisting me with all the necessary documents. You are definitely a Godsend and I appreciate all that you do and continue to do in the future for help and guidance.

I contacted Shelly initially about my current Farmers auto policy because my agent at the time was…read morenot helping me with what I wanted to do. Shelly went above and beyond and even helped me over the phone after hours to figure out what was the best solution for me. I ended up switching to her as my agent and she answered all of my questions about my coverage for my policy. I could not be happier that I called her.

It's been such a pleasure working with Shelly. She goes above ad beyond to service her customers…read more She does her due diligence and more to ensure that I have the best quote for the overall package. I have both my auto and life insurance with her and I would highly recommend her to anyone for their insurance needs. Shelly makes the process easy and seamless. I can count on her literally any day (yes I call her on the weekends when I get confused by my insurance policies)! If you're looking for great customer service and the best price, definitely give Shelly a call.

I'm impressed! Over the years since this office has opened, I've noticed quite an improvement in…read moretheir customer service. Today I was there and had an excellent employee and she was very cheerful and helpful and guided me totherightpersonforassistance. The lady helped me with my DMV papers quickly and efficiently. Thanks for the excellent service everyone .

Been waiting for an hour, going on two when the agents stated that they'd be here within 20…read moreminutes. Keep receiving BS texts and the tow truck seems to still be in route? Horrible service! They need to re-train their towing services department. How embarrassing for their company. Highly recommend utilizing a different, more efficient company.

I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Very professional, quick, and affordable service! I've been here two times now and will be…read morereturning for future needs.