Called at 5:30 a.m because we had a flood at our cafe due to a broken water line. Not only did…read moreWill answer the phone but he immediately came over. Within an hour he got up all the water and saved the day for us. We opened an hour late but the fact we got open at all is because of his help. Don't waste your time calling anyone else.

Unprofessional, unreliable, terrible customer service. I…read morehired Kevin to inspect my new rental house. He came and performed the inspection, stating that there were several very worrying problems on the property including ammonia vapors, mold, and rodent problems. I was grateful and happy with the inspection at the time. He promised to send me a full report with pictures, so that I could make decisions regarding repairs, etc. And then he disappeared. No report, no follow-up, no phone calls or explanation. This really left me in a bind trying to find someone else and worried about health and safety issues in my house. I have no idea why he chose to conduct his business in this manner or how he stays in business at all. Terrible experience- stay away and find someone who will actually do the job you hire them for next time.

Kevin & his team are the best at what they do! Do not call anyone else ... for an honest…read moreevaluation ... and to be assured work is done thoroughly - Damage Control is it!

Justin's impeccable eye for detail and knowledge of contracting has me constantly recommending his…read moreservices. He is the only contractor in town that my family and I trust. Whether it's a remodel, a deck that needs building, or an electrical job; Justin with Echelon Contracting is your guy!!

I own multiple properties and have years of experience working with contractors. Justin is the…read morebest general contractor I have ever hired. He helped me renovate a craftsman bungalow in Missoula that had been trashed by tenants. His bid for painting was less than half of what the property management company quoted. He replaced the front steps and the floor of the porch, replaced windows, replaced the roof and installed a patio in the backyard. He mitigated mold in a bathroom and saved me over a thousand dollars by providing information and instructions on how to have materials in the house tested for asbestos myself instead of having a contractor send in the samples. Every project that he took on was finished on time and on budget. One of the things I particularly appreciated was his excellent communication and quick response to any questions or requests. I will wait until Justin is available to do any more projects in Missoula or the surrounding areas. He is consistently conscientious, honest and dependable.

We highly recommend Pure Air Solutions. Dave promptly came out and helped us alleviate a past…read moreowner's residual cigarette smoke smell. He was very informative about all of our options.

From the owner: At Pure Air Solutions we do things a little differently. Rather than traditional demolition…read moremethods, our Dry Fog technology treats the whole home including furniture, clothing, carpets, and HVAC systems. Our products are non-toxic and EPA approved to sterilize not just mold, but also viruses and bacteria. Our goal is to return your home to a clean and healthy environment as fast as possible with as little demolition as possible. In a most cases we can be in and out in just one day. Our process is so effective we are the only company that can guarantee our work. All of our jobs come with third party air samples and a 1 year warranty.

***Stay away*** the Missoula branch does not pay their bills. this used to be a family owned…read morecompany but is not any more. past due invoices with no communication. We were told they no longer take phone calls in regards to past due invoices.

THey responded promptly to my black water back up and were in the next day for total clean up and…read moremold and asbestos remediation. Brock communicated each step of the way and was very attentive when answering and returning my calls. The clean up was great and working with Joe the restoration person was great as well unfortunately they could not get the restoration fully completed to move my renters back in quickly. So I had to go with another construction company but was very happy with the responsiveness and working with Joe was great (just wish they weren't so busy). I recommend Dayspring for clean up and restoration work.

Be very careful with this company. They showed up to our home for a small leak caused by some…read morefaulty caulk on a roof penetration from another contractor. Initially they came off as very professional. They tore out our dry wall on our ceiling to address the leak, removed the bat and spray foam insulation down to the sheathing (even cut a wire for our exterior lighting that they needed to hire an electrician to fix.) They found a small amount of moisture but 0 mold. They removed the joist blocking that separates the outside from the inside of the house above the wall and loosely filled it in with a piece of bat insulation. Then they got busy and left it like that for a few weeks. Mind you, this was in the middle of winter. When they returned, they realized they created mold in that spot in our brand new home but did not seem at all perturbed about it. They did remove the mold, and then they made a crude attempt of using canned great stuff spray foam insulation as a replacement for the correct foam insulation that is supposed to be, and was originally, there to eliminate our dew point. We noticed the poorly done job of insulation and they were instructed to chip it all out by their manager. After that, they found out the mold spread further up the bay. This resulted in them needing to tear out more dry wall etc (but did eliminate the mold they caused and dried out the area) and eventually they admitted they were losing money on our job and canceled our contract and left it as is. This was all drawn out for months, during which time they would try pointing the finger elsewhere. Something that should have been a quick fix turned into a total nightmare for us to get figured out. Now we are left with finding new contractors to finish this job.

Update: Owner called and made things right - Original : I am a professional Property Manager and…read morehave dealt with several Restoration companies all over the state. Five Valleys has been the worst experience I have had with a restoration comapny by a mile. At first they were very responsive and helped with the mitigation immediately. The actual people that showed up were great and very helpful and kind. After that it was like pulling teeth to deal with the project manager and office staff. They offered us a discount if we paid in cash vs submitting to insurance, and then would not honor that discount when we went to pay. It took over three weeks for them to respond about the timeline and cost of the restoration, and that's only after I was told "stop calling we will let you know when we have time for you". They are disorganized and unprofessional. I would not recommend using them.

We are impressed with the quick response, exceptional customer service and practical advice. Would…read morecall ServiceMaster again in a heartbeat.

Had a flood, they came in pulled up the wet flooring, dried it all up so it can be replaced. Came…read moreout as soon as they were called.

Majestic Restoration just finished cleaning and protecting the carpet in our living room and…read morebedroom as well as the stairs to the basement. They did a great job!! They arrived on time and worked steadily till the project was completed. They use high quality products, clean everything up at the end and are friendly and pleasant while working. We'll definitely be using them again and recommending them to all our friends.

From the owner: Professional Service when you need it. Water Damage response…read moreand restoration, Carpet Cleaning, fire, mold, asbestos sampling services. 20 years of experience in the Missoula and surrounding areas makes it possible for fast, efficient, reliable and honest service. Our team is up for every job, managing projects with the skill and experience people deserve. We want our customers to be satisfied with our work, which is why we provide open communication throughout the duration of each project. We are just one call away!

I've been a customer of Bill's for many years. He is the hardest working guy I know. He's done…read morerepairs to my heating system and plumbing at home, and at a business rental for the past 10+ years. He just helped with a long-term hidden leak in the basement of the rental, which required Dayspring's services as well because there was mold mitigation involved. He did his plumbing part efficiently and well. In my extensive experience with him - he takes every customer seriously, answers calls quickly, diagnoses problems, has or gets the parts, and fixes things FAST. He's also a fun person to talk with - always upbeat about life and solving problems. Highly recommended! Doug After I wrote the above review about my own experience, I looked at some of the other reviews. I have to say that a few of them are really negative - and completely at odds with my long time experience with Bill. I've never had anything other than a positive experience with him, and every job he's done has been excellent. He is extremely competent and knowledgeable. Doug

Bill came up a few weeks ago to repair a leaky hose on a faucet…read more I believe charges a Service call fee of $190 just to have him come out and say that he couldn't work on our sink because it wasn't the right brand!? Bill will tell you he cannot work on sinks/faucets that are sold at Home Depot or Lowe's. That's all well and fine I guess but you'll likely have to pay one of the higher service call fees charged in missoula just to find this out! He left us with two choices, told us he could replace the hose if we ordered it (plus $190 for a second service call from Bill) or BUY a whole new faucet fixture from a brand that he would work on AND pay for another $190 for a service call. Honestly if he and his staff would have asked us some basic questions over the phone we could have ordered the part and installed it in one call. Before leaving this review I called and asked to speak with bill to see if he could come out to install the new hose (big mistake) and to offer him some customer feedback and a chance to resolve this problem. He called my phone and preceded to interrupt me as I was explaining my concerns and went off on a profanity laden rampage telling me to: "Come find him if you don't like his services" and to "go fix the f***king thing yourself" and then threatened me with harassment if I continued to contact him or his company, wow. Bill's a really rude/tough guy on the phone apparently, and if you read other reviews this isn't an isolated incident! Bill might have the worst customer service and staff that I have experienced in years. Do yourselves a favor and call someone (anyone) else! Bill doesn't need your hard earned money, choose one of the other myriad of options for plumbing and heating services in Missoula.