I've been here 3.5 yrs and love living in Downtown Silver Spring. The Central was a good choice for…read moreme. As far as noise goes, I face Fenton, but the traffic noise doesn't bother me at all. I hear what sounds like a TV from somewhere sometimes but if I am trying to read or otherwise relax, I just play white noise on my speaker & I'm good. Maintenance is extremely prompt & I love having an in unit washer & dryer. I don't participate in all of the activities, but I do enjoy the book club. We need management to help us promote it more as a lot of our members moved away. Overall, I am happy about my choice.

Danielle, the concierge who works the evening and sometimes the overnight shift, is brave and…read moreensures that the building is safe. She goes above and beyond. Last week, I was at the desk when an Uber Eats delivery came in close to 9:30 pm. The delivery person was upset that Danielle would not allow her to take the food upstairs. It is Central's policy that delivery agents are not allowed to go upstairs after 8:00 pm. Though Danielle called the resident and offered to take the food to the apartment herself, the delivery person still demanded to take it upstairs. The delivery person called Danielle names, belittled her role, raised her voice, recorded us, and refused to leave the premises. Through it all, Danielle remained calm, kept her voice at the same low conversational tone, and repeated the solutions she initially offered regarding the food delivery. I was impressed with Danielle's response to the aggression. This went on for about 30 minutes until the delivery person decided to leave. Before and after the delivery person, Danielle was also trying to keep the front doors closed. One of the doors did not close once opened. To prevent non-residents from entering, she tried to get residents to use the other door. Despite putting up signs, the residents kept leaving the door open. She got up to close it several times in between responding to residents seeking assistance all over the building. She eventually resolved the door situation by putting a flower pot to block the malfunctioning door. She maintained vigilance via the cameras and greeted everyone who entered the building, allowing her eyes to rest on each face. It was a noisy and chaotic night. I was both stressed and concerned for her safety. She is also brave! I have witnessed her in the past go into the garage after 11:00 pm to evacuate a man who snuck behind the second gate to sit there. I walked with her before going home because I was concerned that he would get aggressive. He did not. I told her that she is brave to have planned to walk out there alone with no one else around. I also praised her for her endurance throughout the chaos.

When we moved in the building wasn't finished. The pool leaked into several apartments and…read moredestroyed them. There was mold and water damage. A family had to move out and the neighbors next door had to move as well. We then had to endure construction for well over 6 months right above and outside our window. Then we have always had issues with the management. There have been like 4 property managers since 2017. The new one is clueless & doesn't know how to handle the building. Over the past 7 months, my emails to management have been mostly ignored. They were in the middle of an owner change. The property manager quit and they fired someone I loved who worked as a concierge. Then the temporary replacements were horrible to deal with and they harassed me several times for being in my car out front of the building. I was told to move several times and to go to my parking spot. There is no WiFi in the garage. They also came to my apartment to harass me for noise and then called the Crisis Center. They then threatened me with legal action for crying and having issues after my husband walked out on me. I have been having a really hard time and my neighbor has been harassing me since my husband left continually calling paramedics, police, crisis center, building security, etc for any little noise in my apartment. She also accused me of throwing things at the wall. Because of this, my lease is not being renewed I guess and I have to move. The management won't talk to me about it or about how I've been treated by my neighbor who verbally assaulted me and tried to come after me in the garage when I wasn't driving fast enough. The view is great. The pool is great. But these apartments are not worth the amount they cost per month. I have a small 1 bd/bath. It's fine for an MPDU, but it's pretty small to be paying over $2k. So it's disappointing that after being here since 2017, I am being kicked out. I'm also disabled which makes this a nightmare for me. They have had no sympathy whatsoever and got involved in confidential matters that never should have happened. I have so much on video and have evidence against this place, but the county could care less. I'm glad I'm leaving but will miss living here tbh. I met some really nice people and I will miss the pool, but that neighbor won't stop calling people on me continually and nothing has been done to resolve the matter. There is more, but that's the summary of how badly we've (now I) been treated here.

Decided to do an update to this review to explain more of my interaction with the actual leasing…read morestaff and management especially after the business owner's response makes it seem like they were willing to "assist me in any way". They were not. At all. I've had a few people message me privately about this review because they were interested in The Pearl as well. After the denial and me explaining the situation (the DISMISSED court case with a balance of 0 that was NOT on my part of my credit file but a court case dig up by Rentgrow belonged to a parent from 2012 while I was a student away at college) I was told blatantly that that did not matter and that The Pearl would not "accept me with this on my record" and that it was "up to me to dispute it" even after showing them a copy of my parents lease in Ohio, proof that I was a student in Maryland with my own lease, a spotless credit and rental history. They did not budge and would not even speed the process along with rentgrow or verify that rent grown passed documentation along to their vendor. The business owner's response is misleading. Especially since after the dispute was finished and ended in my favor they wanted me to REAPPLY all over again and start the entire process over instead of just working with me to choose another apartment that was available since I had already gone through a credit check, paid a deposits, fees, etc.

Ive been a resident for a year and a half. The AA…read moredemographic has been discriminated from more than once. My lawyer and the company went back and forth about the law which ended in them agreeing to close my account when I leave. I was informed prior to moving out that my account would be closed and that I would not be charged an additional month's rent. Since then, actions taken on my account appear to contradict what I was told and do not align with the Montgomery County Apartment Lease Addendum. I have made multiple attempts to resolve this directly but have not received a response. At this point, I am exploring my legal options regarding potential issues involving improper charges and tenant rights. If any current or former residents of Atwell have experienced similar concerns, including possible unfair or discriminatory treatment, you are welcome to reach out to me. I believe it's important that these matters are addressed appropriately.

I have family living here! They love it and I love visiting them! Most beautiful place I have seen.read more

I lived here for one year with my wife and dog, from September 2018 to September 2019, and we had…read morean extremely good experience. We were in building 8504, and our building managers were Carolyn and Nilda, who were both excellent. -The apartment was in great condition (fresh paint, new carpeting, kitchen and appliances in great shape). -Their price is very good for the area, and all utilities (water, gas, electric, garbage) and parking were included. There was also a small monthly charge for our dog. -The community is mostly young professionals, graduate students, and young families, and the community is quiet, clean, and safe. We never had problems with noisy or inconsiderate neighbors. -The location is good- not quite as close to metro and downtown as other places, but close enough. It was a 13 minute brisk walk from my building to the metro, and about a 20 minute walk to downtown/center. -The amenities were excellent. There is an ENORMOUS outdoor pool, and a large gym. While we were there, the gym was often not in good shape (broken treadmills), but they are renovating the gym and it will reopen sometime in 2019 or 2020, and I'm sure it will be fine after that. There are also tennis and volleyball courts, grills, and playgrounds. There was a convenience store in the community which closed while we were there- it was really nice to have that and hopefully Summit Hills allows another one to open up. The basement laundry room in our building was fine- clean and in good repair. There is plenty of parking. There are even food trucks that come to the community 5-6 nights/month. -The dog parks were amazing- they had three separate 50-100 foot dog runs. This was possibly my favorite thing about this community- dogs absolutely love it there, and there is usually a core group of about 10 people who take dogs there every evening, and many more people who bring dogs occasionally. -The maintenance staff are outstanding. They replied to issues within 24 hours, and often within hours. They do a good job of keeping insects and mice away. In an entire year, we only had a mouse in our apartment two times (both times, exterminator caught them within a day), and never roaches or ants. The groundskeepers keep the community clean and neat. -The management was very helpful and accommodating with all of the administrative stuff, from leasing, to moving, to maintenance, and they refunded our entire security deposit. I would like to respectfully disagree with some of the negative reviews that I have seen about Summit Hills, as follows: Community: I never encountered bad (or smelly cooking) neighbors- the community are young professionals, grad students, and families. I occasionally smelled a little pot or cigarette smoke outside or coming from some apartments, but it was infrequent and really no big deal, and honestly you will find that in any apartment building in Silver Spring. Insects/mice: I did not have any problems in building 8504- I actually found it amazingly insect-free. I would see a dead cockroach in the basement maybe 1-2/month, which is nothing, and the fact that it was dead means there was effective bug treatment, and the dead one would be swept up by maintenance that day or next. We had a mouse in our apartment just two times in a year, and never a roach, and the exterminator responded quickly each time. I strongly disagree with reviewers claiming there is an infestation problem at Summit Hills- I found the exact opposite to be true. Management: Consistent with what other reviewers are saying, there was a change in management or ownership while I was there, and things seemed to running less smoothly for a while, but management was always reasonable and helpful to me. They let me extend my lease for 1 week to accommodate a mid-month move, they processed my move-out paperwork correctly, and they refunded my entire security deposit. I have no complaints about current management. Summary: I give Summit Hills a resounding 5 star review.

Easily the worst place I have every lived and I have lived in Colesville towers. Rodents dead in…read morethe halls, roaches everywhere, and management just slaps a couple of glue traps around and calls it a day. Mold and filth so old it's clear they don't even clean the apartments in between residents. Not only are you paying average prices for the area to live in what amounts to squalor, but you can't even have function AC while you do it. I have spent $400 on air conditionings because this place refuses to fix the ones in the apartment and it still is over 80 degrees. I end up turning off the apartment AC because sometimes it's hotter on than off! In 85 degree weather! The day we moved in we asked them to look at the ac and we were told that it was working. It was 92 degrees in the apartment. If you choose to live here I hope you have your own portable AC, especially because you will need something to deal with the humidity. Once, we asked them to come check how humid it was in the apartment (we had dry pasta and rice spoiling because of the humidity and standing water in the light fixtures) and they just responded with "yeah, it's probably humidity" like no shit. They will also enter your apartment illegally. They entered without any notice to do non-emergency maintenance and which was a huge problem because I have a job that requires HIPAA compliance. When I called several times to ask to speak to management they never contacted me. The resident services phone number they give is a place where you can shout your issues into a void, never to be heard. Another huge issues is the laundry. First, the washers and dryers are always breaking or broken, and rarely fixed. They will not give you a refund when your clothes are in a washer or dryer and it breaks, so you will waste so much money on laundry that doesn't even get fully clean when in a working washer. There's active orange bacteria growth in the laundry room sink. I have named him Germy (pronounced like Jeremy), and maybe the highlight of my time here has been watching him grow because it's honestly the cleanest thing I've seen in this place. If you make the horrible, horrible mistake of living here (I'm in building 8504) please check on Germy, I feel a little bad for leaving him. On what is a potentially related note, I have had to go to the dermatologist because I have been having reactions to the amount of mold in the place. I HAVE HAD TO SEEK MEDICAL ATTENTION DUE TO LIVING HERE. It's just honestly so unbelievable. This place is so scummy, scammy, and really needs to be shut down. Please don't live here, I promise you anything is better. I will happily answer any questions you have if you are on the fence. Save yourself the most stressful year of your life. The only two positives I can think of are the gym has somewhat decent equipment, and Orlando, who is a maintenance worker here, really truly tries his best in what is clearly a terrible situation to work in. I really wish him the best and I hope he finds another job, this place does not deserve him. What's so surprising is I actually had a decent experience at twin towers which is also run my southern management. Alberto there is really kind and willing to help fix things, and the buildings are about the same age, so the difference in experience I had is shocking.

Do NOT move here. From day 1, this place has been horrible. Really poor communication with…read moreresidents, mishandling packages, empty threats to force residents out, and more than inconvenient changes to living were among my problems. Overall, it just wasn't worth it to live here over almost everywhere in Silver Spring. But when the car thefts started happening, that confirmed for me that management didn't give a damn about their residents or their safety. They did absolutely nothing when our car got stolen from the lowest level of the parking garage--not even a response when we emailed them. I had to call for a manager at the *other* building this management company manages, Eleven55 Ripley (or, rather, text because no one is available to talk on the phone from the leasing office at either place) to get someone to address our email FOUR days after we first contacted them about the stolen car. Since then, other cars have been stolen, broken into, or had other damage to them. In the cases of a few people I've spoken to, they haven't heard anything from management in their cases either. The parking garage never felt safe to begin with and there's never been security here. But with this going on for weeks now and still no response from management while still having to pay for parking in the garage, this could spill up to the safety of residents in their units or more totals in damages that we would be responsible for. It's been one of the most stressful experiences I've ever had to deal with (and am still having to deal with, and I wouldn't recommend anyone live here or at any other building UDR manages.

Horrible management, DeAndre is useless! The G1 garage is full of dog piss, trash, dirt/leaves. The…read moregrills are guaranteed not to work. The roof top sun deck is terrible, trash everywhere, broken glass. I could go on and on, I would not recommend living in this building.

Do NOT under any circumstances move here. The good reviews are years ago. The garage has been…read morebroken for almost a year. A car and a bike were stolen. An active shooter ran into the garage and was caught by the police. These people in the leasing office have no care or concern about the residents. No residents drive into the garage and park where ever and they don't have a towing company. Mice are in the first floor apartments. Can't wait to get out of here.

This place was nice 5+ years ago. The current landlord/manager does not respond to emails and does…read morenot communicate in a straightforward, honest way. Currently the gym equipment is old, outdated, and in some cases rusty. The carpet in my unit is awful and they won't replace it. They didn't even come look at it when I asked that it be replaced. My locked bike got stolen from the "secure" bike area. The first floor smells terrible. There are not enough parking spaces for all residents, and I was lied to when I first moved in about how long I would be on the waitlist to get a space. Everything in the apartment is cheap and has not been updated. Handles fall off the wall, off the bathroom doors, off the bathroom sink, etc and even though maintenance will come, their fixes only last for about 2 weeks because everything is so cheap. The concierge staff are all very nice and helpful! Bob the leasing agent is also wonderful and a good person to the core. They are the best thing about this place and what I will miss. The pool area is really nice and if you can get an apartment with a balcony it is nice to sit out there. These benefits don't outweigh the greatly increasing number of downsides anymore.

This building used to be great but now it's turned GHETTO! One girl name Kelsi be having her kids…read morein the lobby all the time, I've seen them sleeping down There, eating and just hanging down there. She on the first floor and let them run up and down the hallway and on scooters sometimes. No more security guard so people just be coming in and out of the building at night. The parking sucks and cars kept getting towed. a lot of people in the building houses are a mess and the stinch lingers in the hallways. Affordable living but it's getting messy in there.

This building used to be very nice and well maintained, now it is just completely ran down! there's…read morebeen an increase in homeless people residing in the building, the rental office staff (ms lynch) is unprofessional, makes threats and tries to bully other. there's a lady who hangs out in the lobby all day, she has kids who she locks out, they run up and down the halls, never in adult care. there's no security so drifters are squatting in and on the property. There's a lot of unwanted foot traffic and issues that are growing serious concerns. there's a heavy presence of dogs on the floors, the smoke smells are crazy, cars were getting towed, the property was aware but never told tenants, they had permits for their own vehicles. you'd think the property would excel overtime, but it's just gotten worse. Being in "affordable living" is hectic and stressful here. This used to be a working class building, now it's filled with homeless people and people with no care to keep their homes clean. We are seeing rodents, trash and dog poop in the stairwells, urine from the animals on the elevators.

Do not stay here. It has poor security, no enforcement of its own smoking policies, and a…read morenon-existent maintenance team. I've gone over a week with no AC in the middle of summer, I've ran into numerous homeless people past the lobbies asking for money, and there's a constant smell of weed due to a zero-enforcement policy on smoking in the building. Do. Not. Move. Here. If you notice a large amount of five star reviews, that is because there is an incentive program for doing so. You've been warned! EDIT: I also forgot another terrible fact of living here. Pet owners will DAILY leave dog pee/poop on the elevators and in the common spaces, and the building at best will clean it up once a day. You'll constantly have to navigate puddles of pee as you do your daily commute. Have fun! - a 2 year resident.

"I'd like to leave positive feedback for the recent maintenance work at my unit (Veridian…read moreApartment). I requested the service request. "I'd like to leave positive feedback for the recent maintenance work at my unit. The technician was professional, friendly, and very thorough in fixing the issues with my window handle and balcony door. I really appreciate the high-quality service!"" Thank you for the great support

I've lived here for a year and I love it. I don't have a car, and there are plenty of places to…read morewalk to nearby. There is bike storage in the garage. Whenever I've had a maintenance issue, they are prompt in getting it fixed and do a good job in fixing it. They also clean up after, and many times I can't ever tell that they were there except that the problem is gone. I typically get a follow-up call asking if it was completed and if they cleaned up afterwards. The staff are friendly and attentive. The apartment is also a great value for what you get here. There is rooftop pool and deck with lots of nice outdoor furniture and a couple of grills. There is a room that you can reserve to have parties, and a gym. The grounds are well-kept. Someone said that it is noisy. I am on a low floor can hear a lot of stuff on the street sometimes, more than I can hear it when I'm actually on the street. I think that is the nature of sound, and not necessarily an issue with the apartment. When my window is closed, it's not much of a problem. But as for noise in the apartment, I hardly ever hear my neighbors unless they're doing something loud like hanging something on the wall. Sometimes you can hear people in the hallway if they're being loud while passing by, but I think that's to be expected. With the location, the service, and the value, I find it hard to see myself moving anywhere else anytime soon.

Major pro is its proximity to metro and grocery stores. CONS: Lack of maturity and professionalism…read moreexhibited by the front office staff and members of the management team on a number of occasions was disgraceful. The paint jobs are crappy. Residents do not receive proper notice when maintenance may need to enter their apartments. A general notice is posted and/or slipped under the doors of all the apartments instead of the specific residents being identified and notified in a timely manner. Unacceptable ! Lots of excuses when it comes to routine upkeep of the apartments and building in general Water is shut off a lot. Elevators are broken a lot. Mice have been spotted by resident.