I've only been impressed with Rountree Moore. I got a 2023 Nissan Rouge here and my salesperson was Reagan who was super-helpful, friendly, and no pressure at all. She was very patient to answer all the questions I had and the sales process was very straight-forward. A couple months later I decided to get this Rouge serviced and took it back to Rountree despite living closer to the Gainesville Nissan dealership and had Kinsley as my service representative and Tyler was my mechanic. Kinsley was super-attentive, nice, and listened to everything I asked her about and if she didn't have a ready answer she went and got Tyler, the actual mechanic, to come talk with me. Which he did and was also super straight-forward about everything. Very nice guy and seemed very honest. In example, I wanted the auto start/stop feature completely disabled because it annoys me and he said he couldn't do that on this model, sorry. An honest answer up front no beating around the bush like with many dealers or mechanics. Having gone through an absolute circus in Savannah, Georgia with my Honda getting it serviced up there at Grainger Honda a few times this was a very refreshing experience in small-down honesty and friendliness all the way around. read more

To update my previous review, still a one star. I had told them I was no longer interested in buying a truck from them, and they still call, Byron is the main culprit. I had to contact Nissan USA headquartrs to open up a complaint file, and had to file a complaint with the FCC to stop the calls. I can see calling two or three times, but over 20 times in one month, sometimes 2-3 calls A DAY. I just bought the truck I wanted (a 2026 Nissan Frontier) from another dealrship. Their harrassment cost them my business now and in the future. read more

Great experience! I would do business in the future. Friendly people and super helpful.

Avoid this service department at all costs. I had forward and rear collision lights on along with the traction control. 241.82 for the diagnostic fee. Service department recommends abs actuator replacement for 3667.42. Brake fluid exchange for 219.44. Align 4 wheels for 181.36. Grand total 4068.22. Took the car to a reputable mechanic and diagnosed a new battery and the 4 wheel alignment for a total of 670.00. No fault lights and the car drives like a dream. Roundtree Moore Nissan would not refund their bogus diagnostic fee and was trying to take even more of my money by doing unneeded repairs. This place will take advantage of you and try to steal your money. read more

Yea Please believe reviews on this place its terrible just a bunch of money honey inconsiderate people here they cars they sell are worth nothing of the value they charge and if you buy something used I pray for you they don't know how to maintain vehicles at all and let them sit in the back for extended periods of time which is bs vehicle gain problems from sitting the brought me a 2019 kia soul and it seems to have sat for no shorter then 6 months battery was dead they sold it to me that way aswell and dryrotted tires but had a ton of tread so obviously they parked it and it sat there until someone got it and I happened to unfortunately be that person these guys do not care at all the CEO came up to finish everything just to get me out the door because with there bare minimum 3500 dollar fees which mind you is INSANE for people who do nothing but sit on there ass and wait for people to come to them sitting at a desk all day they made sure to get me a in a car hence "a car" didn't matter to them what problems it had just another paycheck to them will Never in my LIFE buy a car from here and will recommend ANYONE I know away from it no one deserves there hard earned money to be taken when half the people that come in to buy a vehicle work in way worse conditions then they do and they get paid 4 times as much never seen such a self conceded dealership in my life. read more

Highly do not recommend. Ive had my vehicle for 6 months and it's had 2 different transmissions and A/C stopped working! Ive had it back a few days after the 2nd transmission was replaced under warranty and still does not work correctly l. Please believe the rating and reviews ! read more

we bought a 2017 rouge . it had under 100 k in miles . wife took it in for an oil change . they suggested new brake fuild .and coolant . air filter . . per the owner's manual . so my deal is if all this needs to be done . and we just got the car from them why didn't they change all this before sailing it to a new owner ., if it is recommended by the owners manual .. they want to try n amke money off anyone stupid enough to let them . read more

By far the WORST car buying experience I've ever had. Do not come here if you are committed to using your own financing. Also the online advertised price ( both on CARFAX and their website) only seems to be a suggestion. After a test drive they initially came out with an out the door price $8000 more than the advertised price. The fees themselves are crazy too, I talked down the selling price to $12k but the fees and taxes were still over $3400. For the most part interacting with sales staff was fine but they are very hot and cold with the frequency of contact. There were times they called me multiple times in a row beyond normal business hours (once even after 9PM!) and then when I had a question they would forget to contact me back for hours and hours. I hope other people have better experiences than I have but I will NEVER purchase a vehicle from Roundtree Nissan. read more

I had a really upsetting experience at Roundtree Moore Nissan that I feel people need to know about. Before I ever drove there, I explained my situation in detail and was promised by the manager, Alex, that I would be "100% approved" if I came to the dealership. When I got there, the finance guy, Anthony, told me the same thing--that I was 100% approved as long as I had a co-signer. After he ran my credit and my two sons' credit, he suddenly changed his story and I was no longer "approved." Because of their broken promises, all three of us now have unnecessary credit score dips and nothing to show for it. It honestly felt like they just said whatever they needed to say to get us in the door, then wasted our time once we were there. I left feeling misled, embarrassed, and very frustrated. The atmosphere there was also very unprofessional. I watched managers yell out "car" and salespeople literally run out of the office to chase after customers in the parking lot. It did not feel safe, and it definitely did not feel like a professional dealership. While I was waiting, I saw the finance manager take a customer out in his own personal car to show her how fast and powerful it was, which just added to how uncomfortable and uneasy I felt about the whole place. I would not recommend Roundtree Moore Nissan to anyone. They made big promises, ran our credit, changed their story, and wasted our time. No one should be treated like that when they're just trying to buy a car. read more

NEVER AGAIN!!!! I purchased a used BMW from this dealership. I was back within ten days with no air conditioning. While they put freon in, they did nothing to actually diagnose or fix the problem and when I returned thirty days later with the same problem, charged me a $200 diagnostic fee and told me the fix was $4600 which was entirely my responsibility since I did not take out the extended warranty. Couldn't even get a call back for one week after days of being promised they would call me in the morning to say nothing of working with me to address the problem. Horrible customer service. read more

Worse dealership i ever dealt with. Very poor customer service, talk to you very rude and nasty. Wanted to purchase a $77,000 car and was told I had to purchase the PPP package even when it said it was optional. Antony was a real a hole. I even told them I was going to put $15,000 down on the car and they still didn't want to take it off because I was not using them to finance the car. I was told I needed to finance through them to get the price that had listed for the car and if I didn't it would be an extra $2,000. Please avoid this dealership by any means necessary. I have 8 cars and this by far was the WORSE and most disrespectful place I ever dealt with. read more

I will never buy a vehicle from Nissan in Lake City again. They said whatever it took to make a sale including lying about payments and not thoroughly going over the paperwork. (really dumb on my part) read your contracts they are scammers! read more

steer clear! after communicating via text and per phone I went to the location with high hopes. i am pre approved thru my credit card and only wanted to finance thru them. when arriving the salesman was uninterested in us he did not make us feel welcome or valued. I told him and the finance mgr what I wanted and I asked to be shown three cars within my price range. the sales person did not listen and brought out a brand new granny car . u woukdnt even drive it. I asked again for the cars i knew i could afford again he brought a brand new car thsi time loaded. then another new one. he convinced me we could get it financed. ha. never showed me the ones I wanted to see. the finance team ran our credit for three days after this . I asked them to stop the day of. pretty sure that's illegal running my credit without my permission . they all lied here from the internet clerk to the finance manager. don't waste ur time and ruin ur credit with this dealership they are crooks. plus the cars r not discounted or on the sale advertised online it's all lies. they charged me sticker price even after saying they were giving a discount glad the deal failed it was so unfair these ppl r only abt the money read more

Whole experience was very smooth and quick for buying a car!! All staff were very friendly and nice and welcoming and professional. Anthony our salesman was super friendly and helpful as very knowledgeable about all products and went over and beyond to make our experience a very pleasant one! Would definitely recommend coming if you are looking to buy a new car!! :) read more

Went to the dealership at noon, and met Nathan Rodriguez (Internet Leader), and was introduced to Dallas Humphries (Product Specialist), who became my salesperson. He got all of my information, sent it through with my requests and intended trade in (2002 Jeep Liberty) and down-payment. In a few hours (with a score below the desired number), I was approved for a 2020 Nissan Murano...Dallas was super informative, honest and friendly through the whole process. I even met Kinsley Legere (Service Advisor)...The whole staff really made me feel relaxed and not pressured. Recommended! read more

What a joke of an establishment. I came to see a car from car gurus that seemed to be a great price for what they were offering. The salesman offered numbers and wasn't willing to budge at all. I then went down the road to the ford dealership. They claimed to have a car similar to what I was looking for. After a few lies, the Ford salesman pulls up in the same car I was just looking at! The car was in horrible shape. Very dirty and had a huge gash in the door. Meanwhile, the dealership claimed it was in great condition . I ended up buying a beautiful car in Tallahassee the next day. This dealership is a joke and has no motivation to sell a car... they just lie... read more

We went to Rountree Nissan today to return our lease vehicle with no intentions of getting another car. However that changed when we were chatting with salesman Andrew on our way out. It's no wonder he is salesman of the year 2017-18. He has perfect people skill. He somehow convinced us to get another vehicle and if the right price. My husband the haggler got the payment he wanted. Thank you Bill and Andrew I am very happy with my new car. read more

Rountree Moore Nissan - Car Dealers Near Me - Lake City, Florida

My daughter brought her car b/c she had to replace a CVT cooler kit, she was given one price then when we picked up the car we were charged another price. The staff was friendly but if you give a customer a price for a job it should be the final price. Not cool to be changing the price after the fact. No one appreciates a sneaky dealer. read more

Buying a new car and was comparing prices with another like dealership out of town. Manager came up and almost threatened not to service the vehicle if we did not buy from him. Extremely rude and you could tell he wanted to fight. Very unprofessional. Sales personnel was excellent. read more

Worse experience EVER I will not recommend this place been chatting with two salesmen for 3 days about a car I was interested in they suggested I come in let them see what they could give me for my trade in I drove over an hour in bad weather get there neither one of the guys was there and guess what the car was gone they claim another dealership came got it what a crock of bullshit those people are a bunch of liars couldn't have told me this morning when we spoke the car was gone!!! Very unprofessional read more

IF IT WERE POSSIBLE TO GIVE ZERO STARS I WOULD! Where to begin? My husband and I have purchased many cars from various dealers around the area and I can say I have NEVER experienced something like this. From the second we walked on to the lot we were passed Around like a hot potato as soon as someone would start they would pass us to the next not even letting us look at a single car. They immediately wanted to run credit and start paperwork before we even knew if there was a vehicle we wanted. On multiple occasions we would start to walk out to atleast LOOK at a vehicle and we would get sat back down to process MORE paperwork. We had the displeasure of working with a closer named Phil from the beginning his tone and attitude was something I wouldn't send my worst enemy too. We were told if we followed specific steps we would be into a vehicle day of after follow steps exactly we were still told there was more that needed to be done. We needed a co signer Phil insisted that our co-signer be the leader on the paper work and put it all in his name after saying no MULTIPLE times he did it anyway without our knowledge!! Then we were also told by Phil that we could leave a personal check for the down payment to be run so we did! A week later we get a call that the check wouldn't work because it CANT be a personal check (even though that is what we were told) and we would have to give our debit number OVER THE PHONE while they still held on to our check. Obviously my husband and I said absolutely not so we had to make another HOUR TRIP back out to the dealership so we could give them cash and take back our check. There is ALOT more that I could say about this experience and none of it is good but those are just the key points. read more

My mother has been a little confused for a while she has actually got Lost a few times coming home from town. She is very easily confused.she went in to get her truck serviced. When she got there they talked her in to trading her truck for a truck with a double the mileage she had a four-door half paid for they put her in a two door took her payments up to $705 a month. She only gets 800 a month on a fixed income. She said that she kept telling the salesman she could not Pay that much but he kept telling her she could that the gas she would save in the little truck would pay for itself. She Called me after she left a lot crying telling me what happened I told her to take the truck back they would not even talk to her. All the people that were so nice would not even acknowledge that she was on the lot. On top of that the truck is junk will not start half the time windows will not work except when they want to. My stepfather has health issues and has had to be rushed to the hospital she has had to wake her neighbor at 2 AM to borrow a vehicle to get him to the hospital. These people are very unethical!!!! read more

I had a serious complaint about Roundtree Moore Nissan, that immediately made it to the brand new manager, Mr. Ashley Carter. In very quick time, Mr. Carter reached out to me, and heard my complaint. He assured me, that the complaint was valid, and something that he did not like seeing in his new shop, and he would take care of it. And he did just that. All parties are left happy. I had written off Roundtree Nissan, but with Mr. Carter in charge, I am indeed changing my review, and giving them another chance. There's a new sheriff in town... read more

!BUYER BEWARE! This does not reflect all the hard work put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a major decision on individuals that absolutely just do not care. I was sold a used car without an Engine Air Filter. Shame on me for not checking, got it. I thought that dealers would look over a vehicle before selling. My cars service interval is 10000 miles. Imagine your car without an engine air filter driving through harsh conditions, both gravel and dirt, for that distance. I took it in for its first service and that's when they told me. They didn't have one again so sent my car back on the road without a filter and told me to come back the next day. Now imagine the head mechanic telling you that it's OK. I am no longer interested in these individuals touching my car, if you can't get the air filter correct I doubt you paid attention during lug nut day. I asked if an oil analysis was done after they found out. Blank stare. I asked that we send it to another dealer associated with the morgan auto group to bore scope the cylinders to see if any damages occurred. He said he wouldnt be able to tell if scaring happened to my cylinder walls before or after. Fair enough, shouldn't matter but ok. I asked him to put it in writing, he wrote it so vague that it probably voided my warranty. Did not come close to saying that they were at fault at all. Last ditch effort I asked if I was charged an inspection fee before I purchased and if it could be refunded. Definitely wasn't happening. Last question, can you tell me that the life expectancy for my car is the same as before you forgot the air filter. Blank stare then diversion tactic to something along the lines of, "I don't ever recommending tearing a motor apart unless needed." Some type of deflection training they must go through. Went home told my wife that I messed up going there and pretty much nothing I can do. My wife being the Saint that she is decided to go and possibly ask for these things in a softer manner. She wound up being yelled at with my 4 yr old son cowering behind her by the extra macho GM. As he walked past her he said, "KEEP SMILING," in a very threatening tone. Mr GM, she is going to keep smiling. That's all we can do when we try our best to do right by others but it's not reciprocated on your part. Mr GM what were you gonna do if she kept smiling?! Tough one that guy is. Read through these negative reviews. There is a pattern of misconduct here that needs to be addressed. The individual that's going to comment under this was also reached out to, she did nothing. What would you do? read more

I would not suggest buying from this dealership. They will sell unsafe vehicles, and lie strait to your face about everything. this place has crooks working there. We bought a 2020 Toyota Tacoma that had a lot and bigger tires and rims on it. First we just stopped in to look at the truck. They had a big sale where a traveling sales team was there and told us without running our credit they could tell us if we could get approved. So my husband and I both said ok as long as you're not running our credit , long story short they came back and told us we were financed and approved with a great well known credit union. ( they lied ). Said the truck had new tires ( it didn't ) When e test drive the truck the sales man ( I think his name was Richard ) didn't want us to drive it faster when we wanted to and said the cops where bad around there. I could go on and on with this story with all the bs they put us through telling us it was a done deal when we took the truck back the next morning ( the deal was not done ) THESE PEOPLE ARE LIERS AND CROOKS. They said they would fix the problem with the tires and unsafe driving issue. When the papers were done they wouldn't do anything. (We should of never signed until it was resolved). We live and learn. They would never give us the price of the truck when we kept asking they kept telling us someone was getting it for us. Then we found the truck advertised for about ten thousand dollars less. we did make them re do everything got that price. Not so the sudden they will take the truck back if we don't want it. Crooks and liers!!!!! Do not buy from these people. read more

terrible dealer and ripping off people. his used cars have many issues even if he shows you a good carfax report. the car I bought from him broke three times in first three weeks from date of the purchase. contact the dealer if he could refund the repair cost and he refused. later that week found out the 3 doors don't lock from a remote or button due to bad actuators parts. this is a safety hazard specifically if you have kids. be aware from the digital screen at the finance office that's where the scam occurred. they don't tell you or show you that the car sold to you as is and yet apply your signature on as is digital page. also found out he put blended oil instead of full synthetic as recommend by the manufacture. read more

I will never do business with this place again I hate them with a passion day sold me a 2017 Nissan versa that has 100 and something thousand miles on it I am bringing it back less than 24 hours because it was a rolling death trap I made a bad review on here once before, but they convinced me to change it because they promised they would make things right with me they showed me another vehicle they even sent me the pictures of the vehicle he said I can go down there to look and sign for this new vehicle. Turns out it even want me going down there to do that instead I ended up feeling embarrassed in front of other customers in there they they wanted me to think they wanted to make things right but at the end of the day they didn't want to make things, right that I actually realize they think of me as a joke tell me that they would have something by the end of the week and that they would call me and they never did they don't care about their customers only thing they care about is making money because they know they can go home in their nice vehicles to their nice homes. When someone like me can suffer this Nissan is the worst place for you to be by your view because even if they do mess up, they don't make it right with you. read more

This is a long story, but I will try and keep it short. I wanted to buy a new 2022 Nissan Frontier PRO-4X from this dealer due to the dealer in my area not having this truck in stock. My local dealer in AL tried in instigate a "dealer trade", but Rountree Moore (RM) Nissan was not interested since the dealers could not come to terms. That's fine; however RM stated that they would price-match the deal that my dealer was going to offer me should the dealer trade have gone through. I then received a price quote from RM, but then I returned to them the price quote from my dealer which was less. I followed RM's requests and did not haggle. They then ran a credit check, which I authorized, thinking the new/lower price would be applicable. Later that day, they stated they couldn't do the deal that my dealer sent them after saying they would. Price was still well over MSRP by around $1500 after "add-ons". They still declined. I spoke to the GM Robert Gordon, and he apologized for his staff saying they would price-match since that is not their policy. He offered $1000 off his original price, but that still put me $2000 away from my target price so I had to decline. It wouldn't have been such a bad experience had they not put an unneeded "ding" on my credit report, but the lying about price-matching just left me scratching my head. They tried to deny it originally; however, why ask for my dealer's price quote if they weren't going to match it. Be that as it may, I found another dealer in IL (Wood River) that had the same truck with more options, and cost less. Feel free to buy from this dealer, but be careful of poor sales tactics. read more

I came back to trade in my car. I had a friendly chat with the old manager so I decided to possibly give them my business again. Well, the old manager is no longer there so I decided to work with someone named Andrew- WORST SERVICE! The lady who answers the phone is NEVER there and this sales man takes days to respond to an email! I have to call and call and call the front desk to get ahold of that person to be told he's never there. Seriously? And now I had to ask the new manager for some service and he acted like he didn't even want my business very cold! I feel like I'm pulling teeth out to give them business and no one cares for it. It's no wonders they went through 4 managers in a single year! This place BLOWS! Not to mention it took almost THREE hours to get my oil changed. I'm a mom, I will NEVER wait three hours again. They DO NOT respect your time! BUYER BEWARE read more

I purchased my truck from Rountree and they were the BEST! They went above and beyond in the sales department. I love my new truck! I traveled there from Jacksonville and will refer all my friends to them. Superior customer service! I was at a lot of dealers in Jacksonville and they didn't even come close. I also have bought many cars and trucks throughout the years and Rountree Moore is worth the trip!!! read more

My parents were promised a finders fee if I purchased a vehicle after my parents had made a deal with Andrew. I received numerous email contacts with him and the check was already in the mail, needless to say 6 weeks later that check has not arrived and now he doesn't respond to emails or calls. Very disappointed. Not to mention, they told him exactly why they needed to trade a full size truck for a low riding vehicle and he sold them a Murano. When the elderly person was not able to get into the vehicle they returned to the dealership and was told they could pick a different vehicle on the lot that would work but the payments were $200/$400 more per month and that was completely outside of their budget, just over all completely feel that he took advantage of them when they were trying to make things easier on my grandmother and her travels not harder..... read more

Bought a 2016 Altima from them used car was great until the transmission messed up and it had to be repaired (which nissan had a class action lawsuit against them for failing transmissions around 50k-75k miles) had it towed to the dealership, which I had to pay for then had to put the deposit down on the rental which from my understanding EVERYTHING was supposed to be covered by Nissan. Got the car back a few days later and the A/C Compressor got a small puncture in it so my A/C isn't cold and when I reported the case to the dealership they informed me that I would have to pay for THEIR mistake out of pocket. The buying experience was great which is why I'm giving 2 stars the mechanical side of the shop is sh**. They don't want to own up to mistakes and don't want to satisfy the customer. I don't even let them change my oil or brakes cause if they carelessly damaged my A/C compressor what'll happen next? No thank you I'll take my maintenance somewhere else. I'll never get another Nissan after the poor service from the service department I'd rather buy a old beat up run down ford in poor condition then deal with their service department, and I hate fords read more

Full of excuses to do warranty work. Call Nissan corporate and they couldn't do much because Lake City Nissan Rountree Moor is independent owned. They directed me to Gainesville and I'll be going there soon. Since posting local I've gotten a lot of people's terrible experiences with them. I'll be going to many other websites and local surrounding counties and making complaints about this place. If I cause them one customer they can't get over I'll be happy but I'm sure when I'm done the sky's the limit read more

Went with my brother to Rountree Moore Nissan to buy him a truck. Outstanding experience! Everyone from the owner to the lot workers went out of their way to make us feel comfortable & relaxed. Bryan Wachob, our salesman was incredible. Extremely knowledgeable, great sense of humor, he made the entire transaction so smooth & easy. If you are in the market for a vehicle, make the drive to Lake City. You won't regret it! read more

I recently bought a 2017 Nissan Titan with 14,000 miles from I-75 Autos and was told during negotiations that they would honor the credit I was promised at the Rountree Moore Nissan dealership. I was told numerous times during negotiations with both dealerships that they would honor the $900.00 that I had spent two days earlier at the Nissan dealership to affect repairs that did not fix my vehicle. Not only did I-75 Autos not honor this credit they lied to me and sent me to the Nissan dealership, a dealership that is part of the Rountree Moore group, only to be told that they would not honor this credit either and that I should have bought from them instead of buying a "piece of crap" rental vehicle. Do not use the Nissan in Lake City or the I-75 Auto sales group. They do not have integrity and as they said to me" we are only here to sell cars, nothing else." Trust me they have lost my business in the future and will never do business with any of the Rountree Moore auto groups. I am hopeful that all who personally know me, know that I am a man of integrity and ask that they not support these businesses. Thank you, read more

worst dealer support ever. can not get thru to anyone. no return calls on messages. no service after the sale. they got the money and know you will never come back, so why bother with you.the repairs on my truck were heavily inflated if you want to talk to somebody after the sale go elsewhere. read more

I would NEVER tell anyone about this dealership unless it is to tell them about the terrible experience I had with my parents. First off we had to drive over 100 miles for this place, and after purchasing our 2015 Nissan Titan (NEW NOT USED) we noticed the next morning, because it was purchased at night, it was scratched from the drivers side door to the bed of the truck. One part of the scratch looked like someone took a brillo pad and detailed something out. It took a WEEK for them to fix the scratches on the truck at their body shop. While we were purchasing the truck and started the financing process we had to be moved to the chevy dealership across the parking lot because the guy in Nissan was "busy". Whenever my parents went into his office they were NOT informed they were being videotaped until AFTER they were done and even then the guy didn't tell them but my dad happened to see the finance guy's computer screen and seen themselves on it AFTER they were signing papers. This is a violation of privacy. A week later we decided to cancel our maintenance plan with them through Master tech and we had to drive over 100 miles AGAIN to sign the papers and to recieve a copy of the needed paper to cancel the contract. We did NOT get a copy of the paper that day and after my mother told the finance man we did not want the contract anymore he couldn't get us out of his office fast enough. Very rude treatment after sale was done and would NOT go here ever again. read more