Corey was great! Made the process smooth and easy! Took care of concerns and was extremely helpful.

worst customer service ever! Will talk you into buying a bunch of warranties you don't need and then when you need assistance using policy you purchased they will blow you off, not return phone calls, and make you feel like you're an idiot who can't read. Only when you say legal action in writing do they start to return your phone calls. don't buy anything from this business. Worth the drive to go to Starke! read more

I had a 7:30 AM appointment to inspect a recall part and to run a diagnostic for an issue with the entertainment system. I called at 1:00 PM for an update and was told the mechanic was finishing a car and my car was next. I informed the service representative that I would pick up my car at 3:30. I was at the dealership at 3:40 and the service representative did not know if they had finished my car. I waited 30 minutes for her to go to the shop and when she returned with my car, she informed me that the mechanic didn't get to my car. So the recall still needs to be addressed, as well as the issue with the radio. So what's the point of an appointment. This is the second time I've had with the service department. This kind of service is unacceptable. read more

I arrived to this location on 6/1/2025 via tow truck because my 2020 Ford EcoSport had the low oil pressure light come on while driving on the highway and abruptly reduced speed. We were able to get the vehicle towed to the Ford dealership. I understand the shop was closed, but there was no mention of a recall on my vehicle which I had forgotten about. A month later I was able to find the original recall letter which exactly described the in is that happened to me while driving. In my opinion, your salespeople lack integrity. They should have referred to the recall and reminded me that this was likely covered by Ford. Instead, they gave me $4K and said since it's inoperable they wouldn't be able to give me any more money. The vehicle selection process was also not satisfactory. I asked multiple times for something similar to an Escape. They brought a Kia that was smaller than my EcoSport and an Expedition. I again asked for something similar to an Escape. All prices were removed from the vehicles. He brought up the vehicle I purchased, a Traverse. When we asked the price the sales person said he didn't know. There were no sales tags in the vehicle. Additionally, my prior bank was not paid off so I had $416.38 drafted from my bank account which was not supposed to happen on 6/15/2025. I was reimbursed $363.43. Once again I was short changed by your business. I received a call on 07/14/2025 (two and a half months after purchase) stating that they were just now trying to register my new vehicle in the state of Georgia and I need an emissions test which I completed within that very hour of our call. I reached out to my financial advisor on 06/27/2025 to confirm that it was being registered as my original dealer plates expired. They sent a second dealership plate that expired and I was told that management would not approve a third so I had an expired temporary tag for over a month. They sent me a registration (nearly 3 months after purchase) without a sticker or a license plate. I previously reached out to see if I needed new plates on multiple occasions and they never responded to that inquiry. The dealership kept my old plate. My loan was also processed with my name spelled incorrectly which I pointed out during my purchase. I feel cheated, taken advantage of, and deeply frustrated. At this point, I really hope I never have to do business with this company ever again. read more

i bought a 2024 350 -f liriet truck that my husband wanted here on 02/15/2026 round this time,and they said it pass all safety inspection. he ask about the brakes , and they said everything on this truck was ok and good to go all in the green, well i toke to another dealer and found out the the brakes were bad , and do not pass at all, i had to pay over 800.00 dollars for they to be fix round tree ford lied,no tire sensors, and their are the one that put in the new tires. 2,900 later.no good , then give back 2400 check back for tires ok but i payed the rest.and i had the same repair ,on the same problem 3x now with same engine light.they sold me lemon .so i am going sue them for giving me unsafe truck. i heard they will not win .from the beginning ,and lied about this truck just to make a sale. jay to lied to us so you see you going to be sued .i have a lawyer in tampa.this is no joke, and you soon here from him.due to the state of florida you sold a truck that was unsafe and did not pass..donot go here at all.it going to take a good lawyer that have already got.to sued them for lieing to me on a this truck.and this truck is under defect or condition that substantially impairs the vehicles use value or safety under the state of florida.i am lawyer up big time..... read more

So I went in looking for a truck last year around june. And I was not able to get a truck but they sold me a 2018 Jeep Wrangler with over 100,000 miles on it. I added the extended warranty to the payment so I knew my vehicle was covered. Now my vehicle needs a very special battery for it. That is part of the power train and I called in to get information on what my extended warranty companies name and phone number. I was told that I no longer have an extended warranty that my extended warranty was only good for six months and has expired, but I am still paying for the extended warranty. Because if they would've told me that my extended warranty was only for a few months, I would've told them no I do not want to add it into my payments and have to pay the financing fee for the extra money. I have given this dealership multiple chances and every time I find something else that they have done just to get a sale and has hurt the consumer in the long run. I would not recommend anyone purchasing a vehicle or having any kind of service done there. If I could give them a -5 star, I would. I have got two vehicles from them. But I will not be going back for any reason. read more

Love my 2014 Ford f150, salesmen not so much. Got given 3 different keys to the truck, salesman assured me 1 of the 3 would fit the spare and I trusted him. Had a flat on the way to work, nothing much just ran over a nail no big deal, go to unlock the spare and come to find out not a single key fit resulting in me unable to get the spare. CHECK YOURSELF DONT TRUST SALESMEN. read more

Worst place to buy a car and they will not fix it or give you a money car worst place ever do not recommend

The salesman were very direct and were patient with us. He answer every question we asked. Wes were very polite and caring. I would recommend Roundtree Moore Ford in Lake City, Florida to all my friends. I was very impressed with their service. Lillie J. read more

Ask for Jesse, he is great! Honest guy who communicates great and makes sure you're happy from start to finish!

Got into an accident and chose them to fix my truck, I had to replace over $1500 in parts in things they were paid by insurance to do and fix things they did incorrectly myself, things they did a really good job on was paint and body alignment that was it, they argued with me about things I saw needed to be done that were in the supplements and showed them pictures of the problems, I always have other mechanics check behind mechanics and took the truck to pure adrenaline diesel to make sure everything was good and it wasnt, ford got paid $14,000 for the repairs and 80% of parts were never replaced or installed, took them 2 months just even start repairs, do not recommend read more

If I could give 0 stars I would. I bought a 2018 Ford Ecosport in late 2022 with around 34,000 miles on it. The car as of now has just over 60,000 miles on it. At about 58,000 miles my engine needed replaced because of a manufacturing issue with Ford. They replaced my engine and since I have had problem after problem with the car. This is my third time bringing my car to Ford since they have replaced my engine and I am being told I have to pay $230 for a diagnostic fee for them to have told me that there is a sensor issue with MY ENGINE that they just replaced less than two months ago. I am beyond appalled at the lack of quality their car, service and apparently mechanics have given. I asked to have the fee waived given the circumstances and they refused. I will NEVER do business with Rountree Moore again. You sold me a shit car, and have given me absolute hell since. I should also mention that they quoted me $3,600 to change a $100 sensor. read more

Don't know where to start about the disappointment that happened to me here! Found the truck I wanted and was having it worked up to buy. While waiting and watched another sales guy take another couple for a test drive in the truck I was wanting to buy!! My salesman didn't even say ANYTHING. But I always say. EVERYTHING happens for a REASON! And sure enough, went to Gerber Ford in Green Cove and bought a newer and better truck and cheaper to! There was a Red one I was looking at and oh guess what?! The forgot it was sold already! Personally I think there's a lot of BATE and SWITCH going on, just to get you there! Good luck, but I'd shop elsewhere. read more

I have been purchasing cars from this dealership for over 10 years. Never in my wildest dreams would i have ever thought of them as unethical, etc.... I went in on Friday, 03/14 and was able to reach a deal with the salesman for a certain car at a certain price with certain options. They said they had to get it from another Ford Store and that it had the exact options requested. We returned to this dealership on 03/18 to pick up the new car. As it turned out everything, they had said about the car was almost all lies. It was missing the very options i had requested and they said were on this car. If that was not bad enough. The document we had signed on Friday were changed to the tune of over 2500.00 more on Tuesday. They made no mention of the change which is what an honest dealership would have done. Instead, they were going to let us walk out of the dealership without even telling us the price and the numbers had changed. When i read the documents before taking delivery, i found the erroneous information and brought it to their attention. They callously treated it as nothing and was very nonchalant about the whole thing. I do realize that things can happen, but this was done purposely. When i canceled the purchase,. the salesman asked for the thumb drive with the bad numbers back and i denied his request. I am keeping both as proof of this dastardly deed done by the Roundtree Moore Ford Dealership in Lake City Florida. I shall also allow Ford Motors of this dastardly deed. If you are in the market for a new car stay away from this dealership. I believe there are other reliable and honorable dealership around. "Just a Word of Caution!" The Team that handled our transaction were, Emmett, Aaron and Trent. "Stay Away!" G and M Williams read more

It should be zero stars. I am waiting on a refund of deposit for 3 weeks now for a vehicle they could not deliver on. It's been now over 3 weeks and I keep getting "it will be there in 2 days" but that time has come and gone. Still waiting. Be warned read more

Be ware of this fraud dealer! The dealer sales department obligates you to purchase there service package for an extra $2800. I took my car in for service. I got a flat tire with a nail inside and Round Tree Moore does not have any tire plugs to fix the problem. They told me a patch would not work because of a liability issue. yet They would not remove the nail and wanted me to keep driving with a nail sticking out of the tire. I guess this is safer. I had previously paid for this outrageous package which included 6 nitrogen refills. I Come to find out Round tree Moore does not even have a Nitrogen machine to fill up the tires with what they sell you. A new tire was not available until the next day because they have to special order them. The most common truck an F 150 Round Tree Moore does not have them in stock. It was five o'clock pm and everything is closed. I went across the street to a gas station to purchase a fix a flat and solve my own problem. The manager sits clueless behind his desk. I left the dealer with a flat tire with a big 600 bill and fake service. Do not attempt to be fraudulently involved by these liars lead by an incompetent manager who can't even run a basic service department properly. read more

Parking lot accident. Read reviews on R/M body shop after my Honda service Rep, RJ Mccann suggested R/M. Reviews showed R/M did good body work but were poor at communicating with car owners. Met with Mark Blume, body shop manager at R/M and was impressed. I found him to be very good at communicating and the body work was great! I am retired so there was not the urgency folks have for their car, but I really recommend Mark (and RJ at Honda) Frank W. read more

This car dealership is like none other! I was stranded needing a charge and they graciously took care of me. I was traveling from out of town on my way to my brothers funeral (unbeknownst to them) and they met my needs so kindly without me even asking. A dealership with character like this is who I would always trust to use for my car needs, a dealership of integrity and service. Thank you Stefan. read more

I brought my vehicle here after a tree fell on it and damaged the roof and tailgate door. It was on the list of choices offered by GEICO for a one-stop shop. When I brought my vehicle here I was told it would be ready in 2 weeks. I was fine with that because my insurance company covered part of my rental for 30 days. After 2 weeks I called Rountree Moore and asked to speak to the person assigned to my job. I was told he was out sick and that I would need to speak directly to him to find out about my van. He never returned my call. I called back the company after 5 days and was told that he would call me back. I waited 2 days and called Rountree Moore again and asked to speak to the manager, I was told that all the managers were in a meeting and she would return my call in a couple of hours. I never received a call. I called again on Monday and got the same run around. I called the next day and was finally able to speak to the person assigned to my account. I was told that they were working on my vehicle and it should be done by the middle of next week. At this point we were inching towards the 30 days. I called at the 30 day mark, and was told that for some reason, the window was never ordered for my vehicle and that it was supposed to be in the following day and would be installed then. And they would give me a call back as soon as the vehicle is done the following Monday I never received a call and we were past the 30 day mark which meant that, I was paying $45 a day for rental. I decided to call my insurance company who contacted Rountree Moore and they returned my call and said that during the inspection the broken window was never addressed and they were waiting for the window to be delivered and they were promised that the vehicle would be finished tomorrow. The vehicle was never finished when promised (I found out later through my insurance company that it was because the the window never came in until the following week). They promised to give me call on Friday, so I could pick up the vehicle before the weekend -- they never did. The following Monday I called and was told that they were just finishing up the vehicle and it still needed to be painted and they had to detail it. Three days later I received a called and was told my vehicle was being detailed and I would be able to pick it up the following day. It was finally ready after nearly 7 weeks and $765 +tax that I had to pay for extra rental days. When I got there to pick up my vehicle, I asked to talk to the manager, but the manager never came out. I never got to speak to any manager during this whole ordeal even though I asked several times -- she was always busy. I would never recommend this company to anyone. Everyone I dealt with, except for the women at the reception desk, and the payment desk were very unprofessional. They surely are not a customer satisfaction oriented company. read more

The customer verified Rountree site is seriously flawed because they know it takes thirty days for the thinner to dry and the final REAL APPEARANCE to show itself after paintwork and they only accept your opinion prior to that IMPORTANT thirty days. So I Dropped off my 2020 Chevrolet 12.06.21 got it back 4 days later, not 3 days as promised, for minor damage to a single (RR) door. That single problem grew - which now includes runs and debris in the paint; stretching BOOTH doors. Aside from someone thinking that my Tahoe shouldn't have been delivered with that front console cup holder ($45.00 more) as it was stolen. I strongly urge you to go elsewhere. They couldn't even get the appraisal correct. Again, I strongly urge you to do elsewhere my vehicle was $53k with just about 5,000 miles hit in a parking lot while I shopped it could happen to anyone. It makes me sick. I have photos and have posted them on other sites but see no place as of yet to attach them here but if I do they'll be a part of this posting. NOTE: The business has an "auto" response to these reviews they don't give a rat's behind about us that is exactly why they've started their own site with their 30 day verified/emotional customers. read more

See all

If I could give this dealership a zero rating, I would. Blatant bait and switch tactics, ignorance of rebates and incentives offered by Ford, not to mention a smarmy sales manager who basically called the Ford website, Kelly Blue Book, and myself a liar when I quoted them the ACTUAL MSRP of the vehicle I was shopping for. I would not go back there even if they gave me the price I was looking for. Totally unprofessional. Avoid this dealership at all costs! read more

Before this dealer was bought out a few years ago, they were fair and courteous. Now they're just courteous, because they have figured how to get DEEP into your wallet! Oil changes are suddenly double in less than a year....they blame inflation, but this tactic is causing inflation! Additionally, the one star is for charging hidden fees, (the same hidden fees the gov't is now attacking the airlines for!). Specifics: I asked for a computer analysis for a Check Engine light = $179. Bill was plus tax, and a $30 hidden fee. When questioning this fee, I was told for the computer and the program....what was the $179.00 for??? When I asked about this same service 6 months ago, it was $149.00! I've had equally questionable service, hidden fees and invoicing in Live Oak, FL. Ford, and AutoNation in Jacksonville, FL. Still love Fords...not the greedy Ford dealers. Ask many questions before they get your keys!! read more

I was passing through on vacation On 2/28 Stopped overnight Lake City Florida. Message center said change oil and later check oil I'm thinking not good tried on line appointment 2 day wait Got to dealer at 6:40am promptly at 7 was assisted by write up man Said on way to Naples area rental started 3/2 gave me immediate 8:30 am appointment but first checked my 2020 Ford Explorer I had oil change 2 weeks Before. He discovered that reset button Not reset which he did He couldn't have been more gracious and Helpful Great experience no problems going To Naples No charge as well Much consternation turned to smiles Go back there in New York minute Thanks much read more

I wish it was possible to give 0 stars. I have never had a worse experience with getting work done to my truck. I brought my 2014 Ford F150 in for several different issues I was having. Most of the "diagnosis " I received were pretty terrible, boarding on ridiculous. After bringing my truck in on a Friday, and they had to keep it several days before they could even tell me what they thought it needed, I got the report on a Tuesday afternoon, when I contacted them not them communicating with me. I had my rear defrost not being able to turn on. I was told the problem was the button on the console to turn it on was bad. They would have to pull out the entire radio and climate control from the dash to send it off for repair. Told me it would take a couple days to get done. I had to call back to find out if it was done yet to find out that now it would take more than a week to get my parts back in. After two weeks, and again I had to contact them, not them reaching out to me, I was told the parts were in but it wasn't working quite right. Defrost would turn on but the light for the defrost button didn't turn on. When I told them I was upset that it took this long to get this fixed and did not want to wait longer to get my truck back they offered to not charge me for the repair since the defrost button light did not come on. I agreed and went to pick up my truck the next day. When I got my truck I tried to turn on the air conditioning and the vents blew out hot air even though the climate control knob was set to cold. I kept playing with the knob and figured out if I turned the knob halfway between hot and cold then I could get cold air to come out. This was definitely not ok as the a/c worked fine when I took the truck in. I went back to dealership and told them the problem and that I wanted this fixed as something they had done when removing/attempting to repair the defrost button has caused the new issue since this whole radio and climate control section of the dash had been messed with by them. They told me that they didn't cause the problem and since they hadn't been requested to work on that part originally when I first brought it in that they had no way of knowing if it had been like that before they got the truck. I was furious that they did not seem to care at all about what they did. I would strongly recommend everyone stay away from this place as they are either inept at their job, dishonest, or both. read more

We found a used vehicle on their website and called to confirm that it was actually on the lot and to confirm the total price of the vehicle was what was listed (obviously knowing tax, tittle and tag would all be additional). We were told it was available and that the price on the site was the total price and that there were no hidden or undisclosed fees. We were told they have an almost $10,000 market adjustment fee for their NEW vehicles but that the price listed on their side for the used vehicle was what we'd expect to pay. We drove over 200 miles there to find out there is in fact a almost $5,000 additional fee which they apply to all their used cars. Don't waste your time! read more

You need to keep an eye on these people when you bring your car for service. I got my car back and the problem was not fixed. I brought my car again and they were not answering the phone. I am very unhappy with their customer service. read more

If you read my review about our experience with the Live Oak Ford dealership - that's where our story begins. We called from their location to Rountree Moore Ford dealership to see if THEY could get us in for a front end alignment since there was nobody at the other dealer who could do it. Sure sure. So we make the drive to Lake City after the hour we spent already driving to Live Oak. We explain why we are there and the clerk at the counter begins to put our info into the system. He goes out to our truck to check the VIN info - and comes back in to tell us that their lift isn't long enough for our truck - which IS a truck they SELL there - but since their dealership was built yada yada years ago and blah blah blah. I don't care about anything except why they didn't ask what we were driving when we asked if they could do an alignment IF there were some vehicle types they might not be able to service. Why are we as the consumers supposed to do half of their job and be sure they are considering that our truck (a Super Duty Ford F350 dually) may be beyond their capabilities? I'm looking for some customer service FORD - and found two dealerships to be sorely lacking. The people at the counter were polite and all - but who is going to take responsibility for not doing the job to assess whether they could indeed provide the service we requested before driving out there - even after we explained the run around we got at the previous Ford dealership? Sad. Could not recommend either of these dealerships - and am starting to wonder about Ford as a whole. read more

I will update this review as my service experience continues, but out of frustration right now they get one star only because I am unable to give zero. I have been out of town and vehicle that is been sitting there for three days waiting to either change out a battery or at least put a power pack on it to find out if the battery is the issue. So frustrating. I am not getting straight answers from the service advisors. If my hometown dealer conducted business like this they would have been run out of town years ago. I will do my best to take my concerns up the corporate ladder so other people don't have to deal with what I have for the last three days read more

I didn't buy my car here but after using their service department I wish I had. Been here twice for service and vehicle maintenance. Very clean, very professional service reps with prompt attentive service, even offered a complimentary car wash since I purchased additional service. Honored "the works" coupon card I got in the mail even though I forgot to bring it. Great experience, especially compared to other "dodgy" dealers I have had to visit. read more

I've only tried buying two trucks in the last 5 years. I went here 5 years ago to look at a truck that they told me was in stock. Got all the way there and they were "holding it for someone from orlando" and wouldn't let me see it. That was 5 years ago. Figured I'd give them another shot. Went up recently but messaged them first and they had a truck in stock and ready to look at. Got up there and again... someone "put a down payment down on the truck I was looking at just before I got there". At this point I don't even believe them. Can't trust many car dealers. These people are some of the ones that you can't trust. They've lost my faith. Highly recommend never going here! read more

DO NOT BUY A CAR FROM THIS DEALERSHIP, NO MATTER WHAT!!! Dishonest, unfaithful, dealership. Spent 2 weeks, operating in good faith to purchase a vehicle. Dealership had deposit, but never produced paperwork to finalize the purchase. Already had loan in place, but they insisted in providing their own financing. I reluctantly agreed, just to get the deal done. However, dozens of calls, emails, texts and promises that the paperwork would be sent the "next day". Never happened....wasted 2 weeks while they refused to answer the phone, respond in any way, and went completely silent. Never had the courage or class to communicate with the buyer on the status. After cancelling the deal because of a poor initial response, the sales manager stepped in to resurrect the deal and "promised to get it done". Complete BS, never communicated, and got NOTHING DONE in 2 week period. The sales manager and his associates never had the common decency, courage or courtesy to call me and return a phone call. I had to cancel/dispute my refundable deposit with the credit card company, as they never responded or issued a credit. They actually did me a favor, as I was able to purchase a better vehicle, with a better cost and HONEST people from another dealer. My advice is to not deal with dealerships that are dishonest, lie and do not understand customer service. This dealership exemplifies why most people hate automobile sales people, as many of them have no integrity, and this dealership is at the top of the list of dealerships that you DO NOT want to do business with. If there was a lower category above, I would have selected it. J.S. read more

Hit a deer. Received my car back over a month later with zero contact or communication from Roundtree during the repair. Discover hard pull to right when I pick up the car. Bring it back for cradle alignment, apparently. That fixed it for a few weeks. Hard pull returns ( as I almost side swipe a car I'm passI got), tire flap begins falling onto my tire with missing screws, large mud guard under car motor is found with 2 bolts holding it on and not safe to reapply per super lube, car is making horrible rattling sound, extra plastic component found shoved in a space under hood ( mystery part), not screwed down. Bring it back. Nothing is their fault. They screwed the pieces back on that fell off due to someone (other than them of course) unscrewing it, denied the pulling existed but said maybe it was my tire and said the rattling is my fuel injectors, but again, nothing they did. All these things that suddenly occurred after their repair. Worst repair experience of my entire life, and now my $40,000 car is LITERALLY falling apart! IF YOU DONT WANT TO JUNK YOUR CAR, don't take it there! read more

Use the collision shop for a minor vehicle repair. I had an appt to drop my car off on 6.25 and was told it was a 3 day job. I came by on 6.29 and my car had still not been started. Shannon was beyond unhelpful and super unpleasant. I then spoke to Gary who said he didn't have the right part and just got it in and the car would started that day (the day it should have been finished). When I asked why I hadn't been contacted about the delay, Gary didn't have a good response. He was also very unhelpful and continues to cut me off during our conversation. I was then told it would be done Tuesday, 7.2 and he would call me Monday to confirm. I received no phone call Monday and went by the shop Tuesday at 7:30am and the door was locked. I waiting until nearly 7:40am and the door was still locked. I left and by 7:50am received a voicemail from Gary that my car would be done Wednesday at 4:30pm. I then received a text update that it would be completed on Thursday. I called to figure out what was going on and Shannon was super rude and unhelpful and just said that the text was automated but she heard Gary leave me a voicemail and it should be done Wednesday. I then spoke to Gary and again he was super rude, unhelpful, and defensive. He constantly cut me off during the conversation and was very combative. He said the car would be done Wednesday and i asked why we had another delay and his answer was "we have 70 other cars were working on." This is not my problem and I was given the drop off date and completion date, I didn't request these specific dates or timelines. The service was slow, rude, and unorganized. read more

Made an appointment at 8 am on Saturday for an oil change. I live an hour away so left home at 7am arrived at 7:45. After waiting 2 hours I checked on my vehicle and was told it was on the life being done. Asked again awhile later needless to say it was a different truck like mine on the lift and my oil change did not get completed until 12:15pm. FOUR hours for a simple oil change! Wasted my whole Saturday read more

If zero stars was an option it would still be too many. I drove an hour to their dealership looking to buy a particular used F150 they promised was in stock. I had already taken care of the financing and had cash in hand. While on the way to the dealer they called and said the truck I was interested in could not be sold to me because of mechanical issues but that they had others. I arrived and found that that the truck they said would be "perfect for me" had not been inspected by their technicians yet and THEY HAD LOST THE KEY(which magically reappeared later)They were un willing to negotiate the price by even a penny unless I bought it as it without inspection or service and they tried to pressure me to shred my bank financing and finance the truck through Ford so I could afford their higher price. They even checked boxes on the NADA for options the truck didn't have. They watched 20,000 walk out the door. Terrible experience would never even consider stepping foot back on that lot again. If you do want to give them a go do your self a favor and don't. read more

We purchased our fourth Ford from Rountree Moore because of past positive experiences with the dealership. The salesperson was knowledgeable and professional, and the service department is dependable and fair. We highly recommend Rountree Moore. read more

HUGE shout out to Rountree Moore- Ford in Lake City for doing a phenomenal job in finding me exactly what I was looking for in an SUV!! Craig Robertson did a fantastic job and was a pleasure to work with! I have dealt with a lot of dealerships and they were hands down the best!! They even drove my new vehicle to me as I am about an 1 and a half south of them. They have my business and will definitely refer others to them!! Excellent job!!! read more

This is the worst dealership I've ever encountered. The service department is unbelievably incompetent. The first time I dealt with them, it took them two weeks to "fix" my SUV. They gave excuse after excuse, from blaming the length of time on delayed parts, to claiming that a employee was sick and was the only mechanic able to complete the job. My second experience took a week and a half, which included them wanting to hold onto my SUV while they waited for parts. Eventually, because they could not complete one of the issues I had with my SUV, they ended up referring me to another business. This place is absolutely unprofessional and incompetent; beware! read more

Steve Osborne and his amazing staff - Sean and Danielle - graciously helped us out on our way to Ft. Myers with our motor home! We had issues getting there and arrived near closing time. They were so helpful and accommodating despite the late hour. Sean's diagnostic expertise found that a critter had chewed through an injector wire. This left our engine running on only 9 of the 10 cylinders - running very rough! Not only did Sean identify the problem, he took time to correct it. Danielle stayed later than she needed to until we were well on our way to having our problem fixed - although she had to be elsewhere within the hour. Thank you Steve, Sean and Danielle for your superb and friendly service. We are extremely grateful that you all understood our dilemma and were able to get us on our way! read more

Brought both of my vehicles here. My F-150 spent 5 days in the shop because of a brake caliber that they had to order from ford, THEY ARE FORD, I could have got the part faster from NAPA, we paid for the extended warranty and maintenance package for this truck which include rental services, we were NEVER offered a rental. Everyday we would contact them and they would say "should be ready tomorrow" Finally 5 days later the truck is ready for pick up, we asked them to leave the keys in the truck that we would pick up afterhours. Go there at 8 pm to pick up truck and KEYS ARE NOT IN IT!!! we had to go home and get the spare key and come back to get truck so we would have our second vehicle for work the next day. We are new to this area and this was our first and last encounter with this ford dealership. We will travel to get better service next time. I will be filing a complaint with ford. read more